Bought a T shirt on the sale and it was a little too large so, they didn’t have smaller size so I needed to return it and I ordered a similar one. They do not refund you the shipping cost of £3.95 wh... Ver mais
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Leia as opiniões dos outros
I've had a great experience with Parlez. So much so, that I place another order with them within 2 weeks of each other. The products themselves are of amazing quality. I will definitely be ordering fr... Ver mais
A empresa respondeu
I’ve purchased a few T-shirts recently and have been thoroughly impressed with the quality. They’re exceptionally comfortable and well-constructed. In terms of sizing, I’d recommend ordering your... Ver mais
I don't think there's a company with better customer service out there. I was expecting my package yesterday but it wasn't delivered, I emailed Parlez at around 11pm asking if they could help expectin... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Parlez Clothing is a UK brand based in Bristol. Inspired by Streetwear, Menswear & Workwear AW16 Brings you a clean selection of outerwear, Sweats, Tees
Informações de contacto
Croydon Street, BS5 0EB, Bristol, Reino Unido
- www.parlez.co.uk
3,9
Bom
119 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 87% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
As pessoas também visitaram
Great quality and fresh designs
I've bought about 6 or 7 Parlez t-shirts over the last couple of years and I've found that the quality is so much better than it's competitors and they last longer too. But what I enjoy most about this brand is they're always keeping it fresh in their designs - there's new releases all the time with designs that are easy on the eye but not overstated and always in keeping with the nautical theme. Keep doing what you're doing Parlez, my favourite brand and only a matter of time before more people discover you
15 de julho de 2025
Opinião espontânea
Nice clothes but slow…
Nice clothes but slow delivery/refund/replacement service with lack of flexibility. I returned some clothes that were too big and emailed to say I needed the replacement fast for a particular event, got an email saying nothing could be done. I said ok then please just refund. Similarly no effort to expedite or change the process. Now returning items again, as I told them I would, because they arrived too late. Not sustainable and all quite annoying and inflexible.
24 de junho de 2025
Resposta da Parlez Clothing
Thank you for your feedback – we're really glad to hear you liked the clothes, though we're sorry to hear about your experience with our returns and refund process.
As a small business, we work hard to offer a personal and reliable service, but we do have to follow certain procedures to stay sustainable. We’re unable to send out replacement items or issue refunds until the original items are received back with us. This helps us manage stock and avoid losses, something that’s especially important for small businesses like ours.
Larger companies like Amazon often operate with systems that allow them to skip these steps, but this model is only sustainable at their scale – and honestly, it’s not one that works well for smaller or growing brands. That said, we’re always looking at ways to improve what we can offer within our capacity.
We did process your exchange as soon as your return was received, and we’re sorry if the timing didn’t work out for your event. We also note that you are returning the items again and will endeavour to refund those as soon as they are received. We really do try to support our customers wherever possible, and we’ll continue working to improve our flexibility where we can.
Thanks again for your support – it really does mean a lot to small businesses like ours.
Exceptional clothing and customer service
I recently contacted Parlez regarding a button that had been lost from my husband's shirt. Let's just say the customer service was exceptional. They promptly located the shirt and button style, sending a replacement in the post the next day. I am so impressed. The shirt is fantastic quality and a personal favourite of mine. It always helps when the quality of customer service matches the superb quality of the clothing.
1 de junho de 2025
Opinião espontânea
Very Disappointed
very disappointed, ordered two tee shirts of similar style FMV £50 each, quality was awful, similar to something you'd get in Primark, send them back and then had to chase for a refund. Obviously then had to pay the return charge, wouldn't recommend.
17 de abril de 2025
Opinião espontânea
Resposta da Parlez Clothing
Dear Annon
Thank you for your feedback.
We are sorry to hear that you were disappointed with your experience. Unfortunately, we are unable to verify your order details as they have not been provided. We would like to mention that we have received a large number of positive reviews and work hard to produce a product we are proud of — something many of our customers agree with, based on the feedback we regularly receive.
We take all feedback seriously and are always looking to improve, so if you have any genuine constructive comments that could help us further develop our products, we would be pleased to hear from you.
If you would like further assistance or would like to discuss your order in more detail, please feel free to reach out to our customer service team via our website — they will be more than happy to help.
Good service
Stock updates not too reliable.
But quick replies, problem solving team. Keep up the good work.
26 de fevereiro de 2025
Opinião espontânea
Resposta da Parlez Clothing
Thank you for reaching out. We sincerely apologize for the inconvenience regarding your recent order.
While we do our best to ensure stock availability, sometimes inventory can run out quickly due to high demand, even if an item appears to be in stock at the time of purchase. We completely understand how frustrating this must be and truly appreciate your patience.
Regarding your discount code, we would be more than happy to honor it for you. Please contact us directly, and we will assist you in applying it to a new order.
Once again, we appreciate your understanding and look forward to resolving this for you.
Great product and good customer service
Great product and good customer service
27 de dezembro de 2024
Resposta da Parlez Clothing
We’re delighted to hear that you’re happy with both our products and our customer service. Your support truly means a lot to us.
If you ever need any assistance or have any questions, please don’t hesitate to get in touch.
Very happy with the product
Very happy with the product. Good quality, warm, fits me well. 5/5
25 de novembro de 2024
Resposta da Parlez Clothing
We’re so pleased to hear that you’re happy with the quality, fit, and warmth of your purchase. It’s great to know it met your expectations — your feedback really helps our team.
We hope you continue to enjoy it, and we look forward to seeing you again soon!
Great service as always
Regular customer, quality products, great designs, big fan.
25 de outubro de 2024
Resposta da Parlez Clothing
Thanks so much for your support and for taking the time to leave a review!
It’s amazing to hear you're a regular customer and a big fan — we really appreciate it. We’ll keep working hard to bring you more quality products and designs you’ll love.
Resposta da Parlez Clothing
We’re really happy to hear your trousers arrived promptly and that you’re pleased with how they look. Your support means a lot to us!
Hope to see you back again soon.
Easy to shop
Easy to shop
Clothes came really quick and great quality. Will be buying again
28 de maio de 2024
Resposta da Parlez Clothing
Thanks so much for your kind words!
We’re thrilled to hear you were happy with the quick delivery and the quality of your clothes. We can't wait to have you shop with us again soon!
Love this brands stuff
Love this brands stuff.
Only thing is that I'm a medium but medium can be too small but if I go for large it's pretty oversized. You kind of have to go on what the model is like and wearing. Maybe sizing is something to look at a bit.
25 de abril de 2024
Resposta da Parlez Clothing
Thank you for your feedback and review. Please feel free to contact us via email if you ever have any queries regarding sizing and we will do out best to help you. Much love
An absolute pleasure from start to…
An absolute pleasure from start to finish. The clothes are a joy, incredible customer service & speedy shipping. What's not to love
24 de abril de 2024
Resposta da Parlez Clothing
That's great to hear, thanks for the feedback
I ordered from the website and my tee…
I ordered from the website and my tee shirt arrived within days of my order. No problem at all , great.
24 de abril de 2024
Resposta da Parlez Clothing
Great to hear, thanks for the great review !
Great product again and swift service
Great product again and swift service. Fastly becoming my favourite label in the UK
25 de março de 2024
Resposta da Parlez Clothing
Thank you for the great feedback. Love it !
Customer Service Team
Disappointing Experience with No Refund or Response.
I am writing this review to express my deep disappointment and frustration with my recent experience. After returning my purchase, I have yet to receive a refund or even an acknowledgment of my return. Despite multiple attempts to contact customer service for updates, my efforts have been met with complete silence.
This experience has been especially disheartening as I am based in Europe, and it appears that international customers might face additional challenges with this company. I strongly advise future customers, particularly those from Europe, to reconsider making a purchase here. The lack of communication and failure to process a refund in a timely manner is unacceptable and reflects poorly on their commitment to customer satisfaction.
It's regrettable that I have to share this experience, but I hope it serves as a caution to others. Dealing with this company has been not only a financial loss but also a considerable waste of time and effort.
Update 12/3.
Hey Customer Service Team,
I just wanted to drop you a quick note to say a massive thank you for how well you’ve handled my recent issue. Honestly, I was really impressed with the way everything was sorted out, and I think it's only fair to let you know when things are done right.
Thanks a ton once again! I’m really looking forward to sticking around and seeing what else you guys have in store.
Greetz!
26 de fevereiro de 2024
Resposta da Parlez Clothing
Thank you for taking the time to leave a review.
We are really sorry to hear you are not happy with the customer service you have received. I have checked our customer service inbox and can not find any emails from your email address or containing the order number you have provided.
Please contact us on orders@parlez.co.uk and we will be able to sort this out for you straight away.
Low quality
Low quality. Bought 2 trackpants of 100 gbp each. Showing holes in a few months
9 de março de 2024
Opinião espontânea
Resposta da Parlez Clothing
Hi. Thank you for taking time to leave a review.
We are really sorry to hear you are having an issue with your garments. We would urge you to contact us to discuss the problems and allow us to assist you. you can contact Parlez directly at orders@parlez.co.uk
Excellent Service
Always great service from Parlez and quality is always absolutely banging
6 de fevereiro de 2024
Opinião espontânea
Resposta da Parlez Clothing
Great stuff, thanks for the great review!
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