Saw a guy wearing a Top that fitted really well, good square frame and the length was bang on, just below the hip. As a shorter chap this is often harder to find so asked him what brand it was. Parl... Ver mais
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Leia as opiniões dos outros
It's good to see something a bit different on the virtual shelves, and the stock pickers at this outfit have taste, no doubt. The returns experience is made easier by print-your-own labels, and the co... Ver mais
Top t-shirts and excellent value. Don’t take that to mean anything other than these products are quality, look great, and are reasonably priced. I’ll order more, definitely. A new brand to me, discov... Ver mais
Nice clothes but slow delivery/refund/replacement service with lack of flexibility. I returned some clothes that were too big and emailed to say I needed the replacement fast for a particular event, g... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Parlez Clothing is a UK brand based in Bristol. Inspired by Streetwear, Menswear & Workwear AW16 Brings you a clean selection of outerwear, Sweats, Tees
Informações de contacto
Croydon Street, BS5 0EB, Bristol, Reino Unido
- www.parlez.co.uk
4,1
Bom
124 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I ordered from the website and my tee…
I ordered from the website and my tee shirt arrived within days of my order. No problem at all , great.
24 de abril de 2024
Resposta da Parlez Clothing
Great to hear, thanks for the great review !
Great product again and swift service
Great product again and swift service. Fastly becoming my favourite label in the UK
25 de março de 2024
Resposta da Parlez Clothing
Thank you for the great feedback. Love it !
Customer Service Team
Disappointing Experience with No Refund or Response.
I am writing this review to express my deep disappointment and frustration with my recent experience. After returning my purchase, I have yet to receive a refund or even an acknowledgment of my return. Despite multiple attempts to contact customer service for updates, my efforts have been met with complete silence.
This experience has been especially disheartening as I am based in Europe, and it appears that international customers might face additional challenges with this company. I strongly advise future customers, particularly those from Europe, to reconsider making a purchase here. The lack of communication and failure to process a refund in a timely manner is unacceptable and reflects poorly on their commitment to customer satisfaction.
It's regrettable that I have to share this experience, but I hope it serves as a caution to others. Dealing with this company has been not only a financial loss but also a considerable waste of time and effort.
Update 12/3.
Hey Customer Service Team,
I just wanted to drop you a quick note to say a massive thank you for how well you’ve handled my recent issue. Honestly, I was really impressed with the way everything was sorted out, and I think it's only fair to let you know when things are done right.
Thanks a ton once again! I’m really looking forward to sticking around and seeing what else you guys have in store.
Greetz!
26 de fevereiro de 2024
Resposta da Parlez Clothing
Thank you for taking the time to leave a review.
We are really sorry to hear you are not happy with the customer service you have received. I have checked our customer service inbox and can not find any emails from your email address or containing the order number you have provided.
Please contact us on orders@parlez.co.uk and we will be able to sort this out for you straight away.
Low quality
Low quality. Bought 2 trackpants of 100 gbp each. Showing holes in a few months
9 de março de 2024
Opinião espontânea
Resposta da Parlez Clothing
Hi. Thank you for taking time to leave a review.
We are really sorry to hear you are having an issue with your garments. We would urge you to contact us to discuss the problems and allow us to assist you. you can contact Parlez directly at orders@parlez.co.uk
Excellent Service
Always great service from Parlez and quality is always absolutely banging
6 de fevereiro de 2024
Opinião espontânea
Resposta da Parlez Clothing
Great stuff, thanks for the great review!
Awful customer service
Returned a faulty item which Royal Mail tracking confirms as received but no acknowledgement from Parlez and no response to my emails. Furthermore, they have sent me a faulty item and have not offered to refund for delivery meaning I am now out of pocket just for receiving a faulty item. Absolute shambles. If I don’t get receive a full refund of all charges by the end of the week, I’ll claim it back via my bank.
Update. Very emotional response from Parlez. Perhaps they should have had a Snickers before replying. Funny how my “one” email gets acknowledged and refund gets processed only after I raise this publicly on Trust Pilot. Why would my initial refund request be raised here rather than with Parlez direct? You’re not fooling anyone. Embarrassing…
30 de janeiro de 2024
Opinião espontânea
Resposta da Parlez Clothing
--UPDATE 31/01/2024 --
Thank you for your response. It is not emotional it is factually correct. We take our customer service seriously as we hope the rest of our reviews demonstrate. We are not trying to "fool" anyone we are just highlighting the timeline of events and based on that provide the best possible service we can.... we do not think that is embarrassing.
--UPDATE 31/01/2024 --
Thank you for supplying your information.
We have looking into your order and can see we have received only one email from you and that is today after you have posted this comment.
With regards to your return the warehouse received the item on the 29/01/2024 @10:34am. Your return was then Quality Controlled and processed and you were issued a full refund on the 31/01/2024 @9:42am... less than 48hrs after having received the goods. You have been sent emails throughout this process highlighting the delivery process, your tracking details and your refund status,
To address your comments in you review:
- "no response to my emails" - we received 1 email from yourself which replied to 17 mins after receiving it.
- "sent me a faulty item" - We have Quality Controlled the item and it has been deemed to be not faulty
- "have not offered to refund for delivery" - You have not requested any such refund but of course we are happy to refund you in full as you feel the item is faulty as a gesture of goodwill
- "Absolute shambles" - We are VERY disappointed that you feel like this as we do not feel that we could have acted any quicker in any aspect of this return.
We are a small independent brand and we strive to deliver the best quality product & customer service. We take it very seriously when a customer says we have not met these standards. Whilst we actively request & genuinely welcome all feedback, when we feel the criticism is not inline with the reality of events we do feel that this needs highlighting.
If you have any further questions or we can be of any further help do not hesitate to contact us.
31/01/2024
Thank you for your review. We are sorry to hear about your experience.
We have checked our customer service portal and we have no outstanding emails at all so we are not sure what has happened with your emails. This review is not linked to a specific order so we can not find your details without you contacting us again.
We are of course keen to get this sorted out for you as quickly as possible so if you would like to try again at orders@parlez.co.uk or alternatively we have requested further information from you via this platform so please reply to that. As soon as we have more details form you so we can find your order we will look to get this resolved for you as a matter of urgency.
Great Brand!
Been a Parlez customer for quite a few years now,Really nice good quality clothes and got free next day delivery, top marks as always!
27 de dezembro de 2023
Resposta da Parlez Clothing
Thanks for the great review!
Resposta da Parlez Clothing
Thank you for the feedback, much appreciated.
Resposta da Parlez Clothing
Thanks for the review! Great to hear you are loving the garms.
Resposta da Parlez Clothing
Thank you for the feedback, much appreciated.
Good Products, Good Service
Good products. Good service. Arrived on time, handled returns well for 1 of the items.
26 de outubro de 2023
Resposta da Parlez Clothing
Thanks for the 5 star review. Much Appreciated
Lovely hoody and quick delivery!
26 de setembro de 2023
Resposta da Parlez Clothing
Thanks for the review! Great to hear you are loving the hoody.
Resposta da Parlez Clothing
Great to hear and thanks for the great review
Product quality was great although…
Product quality was great although sadly didn’t fit…. Unfortunately let down by Royal Mail delivery which meant item took far longer to be delivered than it should of!
25 de setembro de 2023
Resposta da Parlez Clothing
Thank you for the review and the rating. We are sorry to hear that you had some problems with your delivery. Please feel free to reach out to us in the future if you experience any delays and we will do everything we can to get your order to you as quickly as possible.
So impressed
I don't think there's a company with better customer service out there. I was expecting my package yesterday but it wasn't delivered, I emailed Parlez at around 11pm asking if they could help expecting that the answer would be no, or arrive after my package was delivered. They emailed back at 8am the next day.....9 hour response window....What is this witchcraft? Beyond impressed and will shop with them again.
15 de setembro de 2023
Opinião espontânea
Resposta da Parlez Clothing
Great to hear you are happy with the service. We try our best to give everybody the best possible service and love to hear people's feedback. Thanks for the review and the kind words.
Great products and shipping service.
27 de agosto de 2023
Resposta da Parlez Clothing
Great to hear you are happy with your order and the service you received. Thanks for the review.
Great company
Great selection of clothes and spot on styles for each season. Quick delivery of items. My got to brand absolutely love it.
24 de agosto de 2023
Resposta da Parlez Clothing
Loving it! Thank you
Great product and customer service
24 de julho de 2023
Resposta da Parlez Clothing
Glad to hear that you are loving your purchase !
Exceeded Expectations
Fast delivery, amazing quality & a great personal touch.
I have seen Parlez pop up on my socials for a long time, but I am always hesitant to order online from a company I don't know. I have to say that the quality of the t-shirts are some of the best I have had, and I will certainly be ordering from them again.
25 de julho de 2023
Resposta da Parlez Clothing
Thank you so much for taking the leap and giving us a chance! We're thrilled to hear that you had a positive experience with our fast delivery, quality, and appreciated the personal touch.🚀👕✨
Fantastic customer service
Fantastic customer service. Great enterprise company with amazing lines and high quality product. Encore, encore!!
21 de julho de 2023
Opinião espontânea
Resposta da Parlez Clothing
🙌👕🎉
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