I randomly started cleaning my oven and noticed that the seal was dirty and falling apart. I went to Home Depot and they did not carry it in store. I looked online and called customer service and she... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Order #27370925 on 2/17/26 @6:08 PM. Arrived at USPS Reg Facility (Louisville) 2/18 @ 11:47 PM Departed USPS (Louisville) 2/22 @ 5:53 AM Finally delivered 2/24 Shipping Cost $11.49 I am disappoi... Ver mais
A empresa respondeu
LOVE LOVE LOVE how I can key-in my make/model number and produce the correct parts, instruction videos, and the comments of others with their tips. In this day and age of planned obsolescence on to... Ver mais
A empresa respondeu
Had to order a new dryer timer because my old one had a bad circuit & the local shops were out fo stock for the one I needed. Item as described, price reasonable. It was easy to check model compatibil... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
We have a passion for DIY and home repairs. We don't just sell parts – we provide the tools to help you at every stage of your repair from diagnosing the problem to installing the part. Our mission is to become the ultimate home repair resource for do-it-yourselfers. Our site is safe, secure and accredited by the Better Business Bureau. PartSelect.com ships from over 30 locations throughout the US - ensuring fast, reliable service across the country. You can call us at 1-888-260-4310 or email us at CustomerService@PartSelect.com.
Informações de contacto
415 Willow St, B2N 6T2, Truro, Canadá
- 1-888-738-4871
- CustomerService@PartSelect.com
- www.partselect.com
4,4
Excelente
10 mil opiniões
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
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Ice maker replacement
Ordered a replacement ice maker for our refrigerator. Installed it and it works great. Fast service too
8 de março de 2026
Opinião espontânea
Resposta da PartSelect
Hello,
Thank you for sharing your experience! We’re glad to hear the replacement ice maker worked perfectly after installation and that your order arrived quickly. We appreciate you choosing our site for your refrigerator part and are happy everything went smoothly.
It was exactly what I needed and fit…
It was exactly what I needed and fit perfectly! It came quickly and was great!
2 de fevereiro de 2026
Opinião espontânea
Resposta da PartSelect
Hello,
Thank you for sharing your experience! We’re glad to hear the part was exactly what you needed and that it fit perfectly. It’s great to know everything arrived quickly and worked out so well. We appreciate you choosing us and taking the time to leave your feedback!
Perfect fit
I was worried that the part wouldn't work, but it was a perfect fit. It was also reasonably priced and arrived quickly!
4 de fevereiro de 2026
Opinião espontânea
Resposta da PartSelect
Hello,
Thank you for sharing your experience! We’re glad to hear the part was a perfect fit and that it arrived quickly. It’s great to know you found the price reasonable as well. We appreciate you taking the time to leave your feedback and are happy we could help get things working again.
Squeaky noise from dryer solved
The parts needed to make the repair to the dryer were available. they also shipped quickly within 3 days and provided a video on how to do the repair as well! My dryer no longer makes the squeaky noise and it was easy to repair. Thank you
12 de fevereiro de 2026
Opinião espontânea
Resposta da PartSelect
Hello,
Thank you for sharing your experience! We’re glad to hear the parts arrived quickly and that the repair video helped make the process easy. It’s great to know your dryer is running smoothly again and the squeaky noise is gone. We appreciate you choosing us for your repair needs.
I ordered the part number I needed for my dryer element
I ordered the part number I needed for my model of dryer and I received the exact part I wanted. I’ve ordered from another popular parts site before and they sent me a different part without even telling me. So I was pleased to get the exact part that I wanted. Great delivery speed and the part works great.
2 de fevereiro de 2026
Opinião espontânea
Resposta da PartSelect
Hello,
Thank you for sharing your experience! We’re glad to hear that you received the exact part you needed for your dryer and that it’s working well. It’s great to know the ordering process went smoothly and that the delivery met your expectations. We truly appreciate you choosing us for your repair needs and taking the time to let others know about your experience!
We were able to get the exact part we…
We were able to get the exact part we needed. Thank you!
4 de fevereiro de 2026
Opinião espontânea
Resposta da PartSelect
Hello,
Thank you for your feedback! We're glad you were able to find the exact part you needed. We appreciate you choosing us and look forward to helping with any future parts needs.
They carry the parts I need for…
They carry the parts I need for maintenance around the house. Parts arrive without delay and they provide good how to videos.
10 de fevereiro de 2026
Opinião espontânea
Resposta da PartSelect
Hello,
Thank you for sharing your experience. We’re glad to hear that you’re able to find the parts you need for your home maintenance projects and that your orders are arriving promptly. It’s also great to know that the how-to videos have been helpful along the way. We appreciate you taking the time to leave this feedback.
Resposta da PartSelect
Hello,
Thank you for the great feedback! We’re glad to hear that your orders arrive quickly and that our website makes placing orders easy. We work hard to keep the ordering process simple and efficient, so it’s wonderful to know that your experience reflects that. We truly appreciate your support!
Prompt Delivery, Quality Parts, Reasonable Pricing
They generally have the parts that I am looking for, and thus far each time have delivered promptly upon placing orders and quality of replacement parts are of OEM quality.
11 de fevereiro de 2026
Opinião espontânea
Resposta da PartSelect
Hello,
Thank you for sharing your experience! We’re glad to hear that you’ve consistently been able to find the parts you need and that your orders have arrived promptly. It’s great to know the quality of the replacement parts has met your expectations as well. We truly appreciate your feedback and your continued support.
Excellent experience
The website was easy to navigate. We found our part and a very helpful video instructing us how to install. It fixed our washing machine and it runs like new now.
5 de fevereiro de 2026
Opinião espontânea
Resposta da PartSelect
Hello,
Thank you for sharing your experience! We’re so glad to hear that the website was easy to navigate and that you were able to quickly find the part you needed. It’s great to know the installation video was helpful and that your washing machine is running like new again. We appreciate you taking the time to share your feedback and are happy we could help get your appliance back up and running!
Excellent company
They had the exact replacement part and shipped it promptly. Excellent!
1 de fevereiro de 2026
Opinião espontânea
Resposta da PartSelect
Hello,
Thank you for the kind words! We’re glad to hear you were able to find the exact replacement part you needed and that it arrived quickly. We appreciate you taking the time to share your experience and look forward to helping again whenever you need parts in the future.
Delivery shipped and not shipped
I ordered a part that said delivery date about 3/4/26. I then received an email that said part shipped and included the tracking number. after a couple days I checked the tracking number, and it said, "awaiting item". I checked today 3/3 and still said "awaiting item". I sent an email inquiry to see if it has been shipped and received the reply,
"According to our records, your part is still on order from the manufacturer. Shipments are made at the manufacturer’s discretion, and unfortunately, we have no control over the timing of their delivery. Please be assured that we are committed to keeping you informed throughout the process and are making every effort to expedite your order.
Typically, when a part is placed on backorder, it means the manufacturer has depleted their stock and needs time to produce more. This often results in an extended wait, which can range from a few weeks to a month or longer. We will update you as soon as we receive new information from the manufacturer
We apologize for any inconvenience this may cause and appreciate your patience. If you would like to make any changes to your order, please don’t hesitate to let us know."
I went online to customer service to cancel the order, and it say's item shipped and I can't return it. Call the company and spoke to someone in customer service and even though they read the email to me, they say that it shows it has been shipped and that the email must have been wrong. I told them to check the tracking number, and it will say that awaiting item, but she said no it has been shipped or they wouldn't have a tracking number and that I would have to wait for it and then return it if I didn't want it. Then she hung up on me.
3 de março de 2026
Opinião espontânea
Resposta da PartSelect
Hello,
We’re very sorry for the confusion and frustration this situation caused. We understand how upsetting it is to receive conflicting information about an order, especially when you were simply trying to confirm whether it had shipped or cancel it.
First, we sincerely apologize that you received an incorrect email stating the part was still on order from the manufacturer. That message was sent in error. Your order has in fact shipped, which is why a tracking number was generated and the order shows as shipped in our system. We regret the confusion this caused and understand why it led to understandable concern.
We’re also very sorry to hear about your experience during the phone call. That is not the level of service we expect to provide, and we appreciate you bringing it to our attention.
Your feedback is important to us, and we will be reviewing this internally so we can prevent similar miscommunications in the future. Thank you for your patience while we work to improve the experience for our customers.
Easy to select and order
Easy to select and order. Quickly shipped and same quality as the original i replaced.
2 de março de 2026
Opinião espontânea
Resposta da PartSelect
Hello,
Thank you for your thoughtful feedback. We’re glad to hear that you found the ordering process simple and that your part arrived quickly. It’s especially great to know the quality met your expectations and matched the original. We appreciate you taking the time to share your experience and look forward to supporting you again in the future.
Resposta da PartSelect
Hello,
Thank you for your great feedback! We’re so glad to hear that you found the process easy and that the installation instructions made everything simple to follow. Providing clear, helpful information is important to us, and it’s great to know that it made a difference in your experience. We truly appreciate you taking the time to share your thoughts!
Easy to order
Easy to order. Agents know what they are talking about. Part worked like a charm.
1 de fevereiro de 2026
Opinião espontânea
Resposta da PartSelect
Hello,
Thank you for the great feedback! We’re glad to hear the ordering process was smooth and that our team was able to provide knowledgeable support. It’s even better to know the part worked perfectly for you. We appreciate you taking the time to share your experience and look forward to continuing to serve you.
The part was well packed and delivery…
The part was well packed and delivery was fast. Shipped out the same day. Would highly recommend to use partselect.
6 de fevereiro de 2026
Opinião espontânea
Resposta da PartSelect
Hello,
Thank you for sharing your experience! We’re so glad to hear your part arrived quickly and was well packed. Our team works hard to process and ship orders promptly, so it’s great to know that made a positive impression. We truly appreciate your recommendation and your support!
OEM replacement icemaker…
Exact OEM replacement icemaker delivered in 2 business days. Installation quick and easy. 👍
2 de fevereiro de 2026
Opinião espontânea
Resposta da PartSelect
Hello,
Thank you for your review! We’re glad to hear the OEM replacement icemaker arrived quickly and that installation was smooth and easy. It’s great to know everything worked out exactly as expected. We appreciate you choosing us and taking the time to share your experience!
Long ship time
Ordered part around Dec 17,2025. Date promised to ship came and went, no ship notice. Gave it another week. Had to send an email, no person available via phone. After the email was answered fairly quickly, it still took another week to ship. Over a month waiting for part for clothes washer. Not fun hauling wash in the snow. Tracking notice said it was in stock from the beginning. If this could be improved, would give a 5 star review.
17 de dezembro de 2025
Opinião espontânea
Resposta da PartSelect
Hello,
Thank you for taking the time to share your experience. We understand how frustrating it is to be without a working washer—especially during the winter—and we’re sorry to hear this situation caused such an inconvenience.
After reviewing our records, the only order we see under your name was placed on Friday January 22nd at 8:37 PM, which was after our warehouse had closed for the day. Because of that, it would not have shipped until the next business day, Monday the 26th, and tracking shows it was delivered on Tuesday the 27th.
If there may be another order under a different name or email address, we would be happy to take a closer look. We appreciate your feedback, as it helps us continue improving both our communication and overall experience.
Poor customer service.
Ordered Feb 18th. It said "in stock" and to be shipped same day. This is Feb 23rd and the part has not been shipped. They don't know when it will ship, but it can take days to find out why, they don't know whether it will ship by post or courier. I have contacted them twice and cannot get an answer. Poor customer service.
Edited to add: I contacted them again today and was given the same run around. If you have no back up for computer issues in a warehouse, that's a failure in your system and stock replies makes it worse. If you have no computer back up then filling order the old fashioned way works and input into the system when the system is fixed. Not just poor customer service, now poor management.
Edited to add: Still no contact from company.
21 de fevereiro de 2026
Opinião espontânea
Resposta da PartSelect
Hello,
Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience this has caused.
We understand how concerning it is to place an order that shows as “in stock” with same-day shipping, only to experience delays and uncertainty. That is not the experience we want for our customers. We are currently still waiting to hear back from the warehouse regarding the status of your shipment. The previous representative did reach out on your behalf and will contact you as soon as an update is received.
We recognize how disappointing it is not to have clear answers after reaching out multiple times, and we truly regret the lack of timely communication. Your concerns are important to us, and we appreciate your patience while we work to get the information you need.
Quick response
Quick response. Easy to find correct part. Cost of part was very reasonable.
21 de fevereiro de 2026
Opinião espontânea
Resposta da PartSelect
Hello,
Thank you for taking the time to share your experience. We’re glad to hear you found the right part quickly and that our pricing met your expectations. Providing an easy shopping experience with competitive pricing is always our goal. We truly appreciate your feedback and your business.
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