PartSelect Opiniões 9739

Resposta da PartSelect

23/03/2026

Hello,
Thank you for your feedback! We’re glad to hear that you find it easy to locate the parts you need. It’s great that searching by model number works well for you, and we’re happy the other categories are helpful too. We appreciate you taking the time to share your experience with us!

Resposta da PartSelect

23/03/2026

Hello,
We understand how frustrating it is to experience a delay, especially when you’re trying to complete a repair as quickly as possible. While your order was processed and shipped promptly on our end, the time it spent at the USPS facility is unfortunately outside of our control and can occasionally be impacted by carrier volume or routing delays.

We do want to note that your package was delivered within the selected 3–7 business day shipping window, though we recognize that the hold at the facility did not meet your expectations for transit time. Your feedback is appreciated, and we will continue working with our carriers to provide the most reliable service possible.

Resposta da PartSelect

23/03/2026

Hello,
Thank you for sharing your experience. We’re glad to hear the part met your expectations and that the replacement process was straightforward. It’s great to know you found our service reliable and efficient, we appreciate your trust and your feedback.

Resposta da PartSelect

20/03/2026

Hello,
We’re very sorry to hear about your experience and understand how frustrating this situation must have been, especially when you needed the part quickly and it didn’t meet your expectations.

We want to be clear that we are not a scam. We supply genuine replacement parts, and our goal is always to ensure customers receive the correct item as quickly as possible. Refrigerator models can often have multiple shelf sizes and configurations, even within the same unit, which can sometimes lead to confusion when identifying the exact part from diagrams.

That said, we recognize how disappointing it is to receive a part that doesn’t fit and to feel unsupported during the return process. Your feedback about shipping expectations and the return experience is taken seriously, as we are always working to improve both clarity and service.

We appreciate you taking the time to share your experience.

Resposta da PartSelect

20/03/2026

Hello,
Thank you for your continued support and for sharing your experience. We’re glad to hear that you had everything needed to complete your repair and that we’ve been able to help keep your appliances running.

We appreciate you pointing out the confusion with the roller count and belt recommendation. Your feedback is valuable, and we’ll take a closer look to ensure our kit details and guidance are as clear and accurate as possible moving forward.

It means a lot to us that you continue to choose us, and we’re always here to help when you need it.

Resposta da PartSelect

20/03/2026

Hello,
We’re glad to hear the part was exactly what you needed and that it arrived sooner than expected. It’s great to know you found it to be a good value, thank you for sharing your experience with us!

Resposta da PartSelect

19/03/2026

Hello,
We appreciate your feedback and understand how that experience could feel overwhelming. Our goal is to provide helpful options and added value, but we recognize that it shouldn’t come across as intrusive after you’ve completed your order. We’ll be sure to share your comments with our team as we continue working to improve the overall experience on our site.

Resposta da PartSelect

19/03/2026

Hello,
We’re sorry to hear about your experience and understand how frustrating it is to receive incorrect parts and still be left waiting for a resolution. That’s certainly not the experience we aim to provide.

To clarify, our process in these situations follows a return, refund, and reorder policy. Once the incorrect parts are reported, we initiate the refund, which can take up to five business days to process depending on your financial institution. If the parts are needed sooner, placing a new order right away is the fastest way to receive them while the refund is being completed.

We recognize how inconvenient this can feel and appreciate your patience as we work through the resolution.

Resposta da PartSelect

18/03/2026

Hello,
We’re truly sorry for the repeated issues you’ve experienced, this is not the level of service we aim to provide. Having to place multiple orders, receive incorrect parts, and then deal with a shipping issue over such a long period is understandably frustrating, especially when you’re trying to get a family refrigerator back up and running.

We take concerns like this seriously, and your experience highlights gaps that shouldn’t have occurred, particularly when the correct model and part number were provided each time. We’re actively reviewing what went wrong across these orders so we can prevent this from happening again.

We would appreciate the opportunity to make this right. Please reach out to our support team with your order details so we can review your case in full and work toward a proper resolution.

Resposta da PartSelect

17/03/2026

Hello,
We appreciate you taking the time to share your experience. It’s great to hear that you found the part matching and ordering process fast and easy—that’s exactly what we aim for. Thank you for choosing us!

Resposta da PartSelect

16/03/2026

Hello,
Thank you for the great feedback! We're glad to hear the site made it easy to find the right dryer timer and confirm compatibility with your model. It's also great to know the videos were helpful for the replacement process. We appreciate you choosing us for your appliance parts and are happy the experience met your expectations.

Resposta da PartSelect

16/03/2026

Hello,
Thank you so much for the incredibly kind words! We’re thrilled to hear how helpful it’s been to have everything in one place, from finding the right parts by model number to accessing videos and tips from other users. Our goal is to make repairs easier and more accessible, so it means a lot to know the information and tools on our site are making a real difference. We truly appreciate your support and are grateful to have you as part of our community!

Resposta da PartSelect

16/03/2026

Hello,
Thank you for the wonderful feedback! We’re so glad to hear that you consistently find the parts you need and that they arrive on time or even early. It’s great to know the website is easy to navigate and that the repair videos help make the process simpler. We truly appreciate you taking the time to share your experience, and we’re grateful to be a reliable resource when you need it.

Resposta da PartSelect

16/03/2026

Hello,
Thank you for sharing your experience! We're glad to hear your order arrived quickly and complete. We appreciate your feedback and look forward to serving you again in the future.

Resposta da PartSelect

16/03/2026

Hello,
Thank you for sharing your feedback with us. We’re glad to hear the washer gearbox and agitator were a perfect match for your repair.

We appreciate you bringing the packaging issue to our attention. Your comments about the gearbox not being secured in the box and the shaft breaking through the packaging are important, and we will be sharing this feedback with our fulfillment team so it can be reviewed and improved.

It’s great to hear that the spline on the shaft was not damaged and that the parts were still usable. We truly value your input, as it helps us continue improving the experience for our customers.

Resposta da PartSelect

16/03/2026

Hello,
We’re very sorry to hear about your experience and understand how frustrating this situation must feel. Receiving the wrong item, experiencing shipping delays, and then facing a lengthy return process is certainly not the experience we want for our customers.

While we do our best to process and ship orders as quickly and accurately as possible, we regret that there was a system issue that impacted your order and caused additional delays. We also apologize for the difficulty you had reaching our team and for the interaction you described during your call. That is not the level of service we expect to provide.

Our return process does require items to be received and inspected before a refund can be issued, and we understand how that timeline can feel discouraging when you’re trying to resolve an issue quickly. Your feedback about the overall process and your interaction with our support team is important, and we will be sure to share it with the appropriate teams for review.

If you would like us to take another look at your order and see how we can help move things forward, please contact us with your order number. You can reach us by phone or through our chat, and we would be happy to look into this further and assist you.

Resposta da PartSelect

16/03/2026

Hello,
Thank you for sharing your experience! We're glad to hear the ice maker was easy to find on our site and that it arrived quickly. It’s great that you were able to swap over the needed parts and get everything working, being a little handy definitely helps with projects like that. We appreciate you taking the time to let us know how it went.

Resposta da PartSelect

13/03/2026

Hello,
Thank you for bringing this to our attention. We understand how frustrating it is to receive something different than what was expected, and we’re sorry for the inconvenience this has caused.

A return has been set up so the parts can be sent back to our warehouse. Once they arrive and are processed, a refund will be issued. We appreciate your patience while this is completed and thank you for giving us the opportunity to make this right.

Resposta da PartSelect

12/03/2026

Hello,Thank you for taking the time to share your experience. We understand how frustrating it is when a part you were counting on doesn’t arrive in time, especially after choosing expedited shipping because you needed it before the weekend. That kind of delay can really disrupt your plans.

We’re glad to hear that Heather was able to assist and make things right regarding the shipping cost. While we do our best to process and ship orders quickly, we know that doesn’t make the situation any less disappointing when a carrier delay prevents the package from arriving when expected.

Your feedback is truly appreciated, and we’re sorry for the inconvenience this caused. We hope the part reaches you soon so you can get everything back up and running.

Resposta da PartSelect

12/03/2026

Hello,
Thank you for taking the time to share your experience. We’re very sorry to hear about the frustration this caused, especially after the difficulty you already had trying to get assistance elsewhere.

We understand how disappointing it is to order a part that was expected to fit your range only to find that it doesn’t. That’s certainly not the experience we want for our customers. Our catalog is built using manufacturer information tied to model numbers, but there can occasionally be variations that make identifying the exact part more challenging.

We also recognize your concerns regarding pricing and shipping. While part and shipping costs are determined by a variety of factors, we understand how these charges can feel especially frustrating when the part ultimately does not resolve the issue.

If you still need help identifying the correct bulb for your range, we would be glad to review the model information with you and help locate the proper replacement. Our goal is always to make sure customers receive the right part and have the support they need along the way.