Pass The Property Opiniões 

1004
TrustScore: 4 em 5

4,2

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Amazing property, so big and spacious. Very modern, clean. Beds very comfortable. Amazing location. Had a lovely stay with the family for my daughters graduation. Definitely will be back. Owners very... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We had a fabulous experience at this property. From the moment we arrived, the staff were incredibly helpful and went above and beyond to make our stay enjoyable. Everything was taken care of with gen... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

Rented a property in Plymouth which although generally clean had a drawer full of part used medicines, cupboard with part used food, dirty cookware and mould in the bathroom. The property was advertis... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We had a wonderful family stay at this lovely apartment! It was clean, spacious, and beautifully set up with everything we needed for a comfortable visit. The kids felt right at home, and we apprecia... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Arrendamento para férias

Informação fornecida por diversas fontes externas

Let us help you increase your rental yield using short term property letting. Full Listing Management Cleaning, Key Management, and Guest Communication.


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4,2

Bom

TrustScore: 4 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 85% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,2

Todas as opiniões

(1004)

109 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Just a short walk from the train…

Just a short walk from the train station and the Railway Museum. Smooth check-in, friendly communication, and a comfortable stay. Highly recommend!

11 de agosto de 2025
Opinião espontânea
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Resposta da Pass The Property

Thank you so much for your wonderful feedback! We’re delighted you enjoyed the location, smooth check-in, and comfortable stay. We truly appreciate your recommendation!

Classificada 5 em 5 estrelas

Great location

Perfectly located in the centre of Bath, you are just steps away from all the main attractions. It’s very convenient for anyone wanting to explore the city with ease.

10 de agosto de 2025
Opinião espontânea
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Resposta da Pass The Property

Thank you for your lovely feedback! We’re so glad you enjoyed our central location in Bath and found it convenient for exploring the city’s main attractions.

Classificada 5 em 5 estrelas

Recently had the pleasure of staying at…

Recently had the pleasure of staying at this property. As a recent visitor of London, will definitely be rebooking this gem!

Thank you so much, see you soon!

9 de agosto de 2025
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Resposta da Pass The Property

Thank you for your wonderful feedback! We’re so happy you enjoyed your stay in London and look forward to welcoming you back when you rebook.

Classificada 5 em 5 estrelas

Great location for travelling around…

Great location for travelling around London! Super spacious and so many amenities included. We’ve loved staying here and will definitely be back

8 de agosto de 2025
Opinião espontânea
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Resposta da Pass The Property

Thank you so much for your kind words! We’re delighted you enjoyed the location, space, and amenities. It was a pleasure hosting you, and we’d be happy to welcome you back anytime

Classificada 5 em 5 estrelas

We had a great stay in bath

We had a great stay in bath. Apartment was clean and comfortable with free parking. TV and Wifi, clean modern kitchen, 2 bathrooms, 10/15 mins walk to the centre. Communication was excellent with lovely staff.

9 de agosto de 2025
Opinião espontânea
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Resposta da Pass The Property

Thank you for your lovely feedback! We’re so pleased you enjoyed your stay in Bath and found the apartment clean, comfortable, and well-equipped. We’re glad the location and parking worked well for you, and we truly appreciate your kind words about our team’s communication. We’d be delighted to host you again anytime.

Classificada 1 em 5 estrelas

Pass on this property! Terrible!

Do not stay at this property or use this property management company!! The apartment is filthy. Looked like it hadn’t been cleaned in weeks. There was hair and toothpaste all over the bathroom floor. The balcony door looks like it’s been broken into and doesn’t fully lock. The stairwell is dark and the safety lights barely work, making it a dangerous for flights up. In addition, the hallways are cramped, and the walls are crumbling in the hallway. This apartment is tiny. There’s no smoke detector and the Wi-Fi didn’t work.

9 de agosto de 2025
Opinião espontânea
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Resposta da Pass The Property

Thank you for your kind words! We’re thrilled you’re excited about your stay and happy to hear our location and communication have made a great first impression. We’ll do our best to make the rest of your visit just as positive, and we look forward to hearing your full update after your stay

Classificada 5 em 5 estrelas

Absolutely fantastic accommodation

Absolutely fantastic accommodation, great location with shops nearby, all amenities provided, its a truly great stay.

8 de agosto de 2025
Opinião espontânea
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Resposta da Pass The Property

Thank you for your wonderful feedback! We’re so pleased you enjoyed the accommodation, location, and amenities. It was a pleasure hosting you, and we’d be delighted to welcome you back anytime.

Classificada 5 em 5 estrelas

5 star stay in Bath

8 de agosto de 2025
Opinião espontânea
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Resposta da Pass The Property

Thank you for your 5-star feedback! We’re delighted you enjoyed your stay in Bath and would love to host you again anytime.

Classificada 5 em 5 estrelas

Absolutely loved our stay

Absolutely loved our stay! The flat is incredibly spacious with a beautiful open layout and a modern touch — exactly as pictured, if not better. The host was super active, helpful, and very responsive throughout our stay, which made everything smooth and easy. Couldn’t fault a thing — highly recommend!

6 de agosto de 2025
Opinião espontânea
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Resposta da Pass The Property

Thank you so much for your glowing feedback! We’re thrilled you loved the flat’s space, style, and layout, and it’s wonderful to hear our communication helped make your stay smooth and enjoyable. We truly appreciate your recommendation and would be delighted to host you again anytime

Classificada 5 em 5 estrelas

Lovely trip

Lovely trip. Plenty of bedrooms, comfy beds. Good location if you have a car or bike. Parking in drive.

4 de agosto de 2025
Opinião espontânea
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Resposta da Pass The Property

Thank you for your kind feedback! We’re glad you found the beds comfortable and the location convenient, and that the parking worked well for you. We’d be happy to host you again anytime.

Classificada 5 em 5 estrelas

I had an excellent experience with Pass…

I had an excellent experience with Pass The Property! From the beginning, communication was clear, helpful, and professional. The apartment was exactly as described: clean, well-organized, comfortable, and in a great location.

The team was very accommodating and even allowed an early check-in, which made a big difference upon arrival. I felt truly welcomed throughout the stay.

I’d definitely recommend them and would book again in the future. Thank you so much for everything!

4 de agosto de 2025
Opinião espontânea
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Resposta da Pass The Property

Thank you so much for your kind words! We're thrilled to hear you had an excellent experience with us and that the apartment met your expectations. It’s great to know our team’s communication and flexibility made a difference, and we’re so glad you felt welcomed during your stay.

We truly appreciate your recommendation and would love to host you again in the future. Thanks again for choosing Pass The Property!

Classificada 1 em 5 estrelas

Embarassing and frustrating experience

We booked this property for a group of over 15 guests, and it was frankly embarrassing to host family and friends in such poor and misrepresented accommodation. The issues we encountered were severe and numerous:
- On arrival, there were several large bags of rubbish and waste in the front garden, which was very off-putting.
- The property was dirty, with filthy carpets.
- There was no vacuum cleaner in the property, and only one additional black bin bag. We had to buy our own for the stay.
- Mattresses in several rooms were worn flat, resulting in back pain for guests.
- Peeling paint in the bedrooms; dining chairs unstable and broken.
- No hand wash in any bathroom. We had to buy our own for the stay.
- The upstairs washing machine was completely non-functional.
- The front door was misaligned, requiring significant force and making loud noises when opening or closing.
- The bedding cupboard was filled with junk, including a broken chair, and spare bedding was dirty and disorganised.
- On one of the days, builders were working in the back garden, meaning the patio was off-limits. Due to their presence, we couldn’t even open the blinds or patio doors, which severely impacted privacy and comfort.
- The listing said that Wifi was available, but it did not work at all.
To make matters worse, I had agreed with the host to discuss these issues in person at checkout, and waited an additional 15 minutes beyond our check-out time to do so. The host did not show up, and no communication was received. This failure to follow through further reflects the host’s lack of care and poor management of the property.

31 de julho de 2025
Opinião espontânea
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Resposta da Pass The Property

Thank you for your feedback. We're very sorry to hear the property didn’t meet expectations and understand how frustrating that must have been. While many of the issues weren’t reported during your stay, we’ve taken your comments seriously and have addressed several of the concerns raised.

We also apologise for the missed meeting at checkout and any inconvenience this caused. Your feedback is appreciated and will help us improve both the property and our service moving forward.

Classificada 5 em 5 estrelas

Great stay and great accommodations

Great stay and great accommodations
Highly recommend!

31 de julho de 2025
Opinião espontânea
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Resposta da Pass The Property

Thank you so much for your kind words! We're thrilled to hear you had a great stay and enjoyed the accommodations. We really appreciate the recommendation and would love to host you again in the future!

Classificada 5 em 5 estrelas

Properties are great

We have stayed in few of there properties around Wakefield over the last few months and they have been good.
They have been clean,
all the things you need in the property
And perfectly located and will continue to stay in there properties when available

21 de julho de 2025
Opinião espontânea
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Resposta da Pass The Property

Thank you for your continued support! We're so pleased to hear you've enjoyed staying in our properties around Wakefield. It's great to know they've been clean, well-equipped, and conveniently located. We truly appreciate your loyalty and look forward to welcoming you again whenever we're available!

Classificada 2 em 5 estrelas

Disappointing

We stayed at Underhill cottages in Mells, Frome. It looked lovely on the photos - lots of cushions and nice wallpaper and the location was good. In reality, there were several issues. A very badly equipped kitchen, a leaky tap, no outside furniture, a broken bathroom door, a broken clothes dryer. Worse, there were sharp screws on the bed where both my daughter and I cut ourselves and the hot water ran out on three days. It said it slept 14 and we were a party of 10. I asked for a partial refund and it was refused. Also, BEWARE of 5 star reviews. When I requested an early check-in they said it would cost £25 unless I wrote them two five star reviews in advance BEFORE my stay. I refused and said this was dishonest. The house itself was nice but these were more than snagging issues. A shame it isn’t better managed. The internet was also absolutely terrible but this may be a local issue. We couldn’t even watch TV.

19 de julho de 2025
Opinião espontânea
logótipo da Pass The Property

Resposta da Pass The Property

Thank you for your feedback. We're sorry to hear that your stay didn’t meet expectations and that you encountered several maintenance and comfort-related issues. We’ve reviewed these with our team, and can confirm that the hot water issue was resolved during your stay. All photos sent were assessed and reflected general wear and tear, but we are taking steps to improve where needed.

Most importantly, we sincerely apologise for what happened to your daughter. Guest safety is a top priority, and we are taking this matter seriously to ensure it does not happen again.

Regarding the internet, we understand it can be frustrating and are exploring options to improve connectivity in this rural location.

We appreciate your comments and are using them to improve both the property and our service.

Classificada 1 em 5 estrelas

Be wary and its all about money no simple assistance

They were an added layer after booking on Booking.com; lucky if you get a friendly person, most are arrogant. When simply asking to drop off my bags early and to use the bathroom for medical reasons for my mother, the question was ignored. Then I recived a response, sure at £25 per hour for an early check-in, which is crazy, then after requesting this multiple times to get an answer over the weeks. There was a response if you leave us a 5-star review, and we can do that, which I did and since removed it as explained above.

27 de julho de 2025
Opinião espontânea
logótipo da Pass The Property

Resposta da Pass The Property

Thank you for your feedback. We’re sorry to hear that your experience with our communication and early check-in process didn’t meet expectations. We understand how important flexibility can be, especially in cases involving medical needs, and we apologise if your request was not handled with the care and clarity it deserved.

We’d also like to clarify that reviews should always reflect a guest’s genuine experience. We do not require or expect guests to leave a review in exchange for services, and we’re looking into this matter internally to ensure all communication remains professional and appropriate.

Your comments are appreciated and will help us improve our service moving forward.

Classificada 5 em 5 estrelas

Nice house, good service!

28 de julho de 2025
Opinião espontânea
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Resposta da Pass The Property

Thank you for the kind words! We're glad you enjoyed the house and our service. We'd love to welcome you back anytime!

Classificada 5 em 5 estrelas

Great property for our large family…

Great property for our large family holiday, location good and facilities excellent including the pool.

21 de julho de 2025
Opinião espontânea
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Resposta da Pass The Property

Thank you so much for your kind words! We're really glad the property worked well for your family holiday and that you enjoyed the location and facilities—especially the pool. We’d be happy to welcome you back anytime!

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