PawSquad Opiniões 

441
TrustScore: 4.5 em 5

4,3

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Getting an opinion on a loved pet's ailment is not easy, especially in an expensive sector a veterinary support. Yet the chat with a qualified practitioner at no charge (as I buy Yumove joint pills) w... Ver mais

Classificada 5 em 5 estrelas

I didn't note how hot it was and my Labrador ended up very poorly with heatstroke so I fired up the PawSquad app and had an emergency consultation with Dr Nuzzo who was superb. My girl is fully rec... Ver mais

Classificada 5 em 5 estrelas

It was a Sunday and no local vets were open. I was relieved to have a phone consultation with a vet when my dog was vomiting, staggering and shaking after being given ear drops. His diagnosis was a p... Ver mais

Classificada 5 em 5 estrelas

Really helpful advice from nice informative kind vets, very easy to talk to and the video links are a great way to show the issue you are concerned with. Definitely recommend them especially as there... Ver mais

Informações sobre a empresa

  1. Veterinário
  2. Serviço veterinário de emergência

Escrito pela empresa

As a pet parent, your pet’s health and wellbeing is your priority, and just as you can tell when they are happy, you also know when something is not right. At PawSquad, our 24/7 online vets help you to be sure you are doing the right things to keep your pets healthy and happy. Whether it’s an urgent online vet consultation you need or more general pet care advice, you can be confident that help is available to you when you need it. Online or on the app, at the touch of a button, speak to our vets about general pet health, preventive healthcare, pet arthritis, behaviour, and more! Go to PawSquad.com, or search PawSquad in the App Store or Google Play. Any pet, any problem, any time.


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

441 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 88% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,3

Todas as opiniões

(441)

60 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Doctor just refused to help and started…

Doctor just refused to help and started to search for nearby clinics. He found nothing then finished call. I paid 28 eur for that.

29 de julho de 2025
Opinião espontânea
logótipo da PawSquad

Resposta da PawSquad

Hi, I am sorry to learn you were unhappy with our services, I can see that as you were calling from outside the UK, the vet tried to help you find a specialist that deals with exotics in Cyprus as she recommended an urgent visit, based on the information given. There was also a refund given straight after the call.

Classificada 2 em 5 estrelas

Potentially waste of time and effort.

It takes your money then had to wait about 20 mins to speak to someone, wished I just took my dog to the emergency vets as when I did get through, I was not offered any reasons or reassurance and just told to go to the vets!

Complete waste of time, money and energy. I would not use them again.

26 de julho de 2025
Opinião espontânea
logótipo da PawSquad

Resposta da PawSquad

Hi, I am sorry to learn you were unhappy with our services, if you would could email welcome@pawsquad.com with all your information we can look into that for you

Classificada 2 em 5 estrelas

Took double the fee

I am greatful for the advice I got. But annoyed they took double the £24 fee from my account

26 de julho de 2025
Opinião espontânea
logótipo da PawSquad

Resposta da PawSquad

Good Morning, I am sorry to learn you had a double payment taken. If you can contact Welcome@pawsquad.com we would be happy to look into that for you

Classificada 5 em 5 estrelas

Good advice given quickly and easily

Was able to chat with out-of-hours on-line vet quickly and easily. Was given good advice and the preliminary diagnosis was confirmed by face to face vet appointment the following morning. Thank you.

16 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Very knowledgeable vet who was professional and reassuring

Very easy to make a telephone appointment at a convenient time for me. I was able to send photos before the call and the vet I spoke to was very professional and reassuring. I was advised to visit my vet and was sent a report confirming diagnosis. My vet confirmed the diagnosis was correct.

15 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Good response which saved a lot of worry

My dog developed a problem on Sunday - of all days! I called Petsquad with a photo of the problem. I got a very kindly vet who did a sensible diagnosis, and saved me the hassle, costs and worry of dashing off to the emergency vet.

20 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Quick & Easy

Really quick and easy to speak to someone, and got some great advice that ended up saving us the time & money on what would have been a wasted trip to the vet!

11 de julho de 2025
Opinião espontânea
Classificada 3 em 5 estrelas

Quick response but advice not appropriate

A very quick appointment response (as I was not sure how quickly I could see my normal vet) but, understanding the full history was not available, the advice given was completely discounted by my normal vet.

3 de julho de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

No Response to Emergency Call

Our 5 month old puppy suddenly developed a very swollen face, left side of mouth, across the muzzle, above the nose and a very swollen eye.
Immediately used the app to contact PawSquad, and was informed that a vet would respond in 90 seconds. Got the name of the Italian named vet Francesca (cannot recall full last name but began with M) and after 12 minutes decided to try again. The same deal, but on the line for half an hour, in the meantime my wife contacted our own vet Emergency Service and was advised to check if the poor little pup had been stung. I carefully checked but she did not appear to have any pain, but was anxious and in discomfort. I checked the garden to find that she had dug up an ants nest away from the house, and after discussion we decided to wait and see if there were any further symptoms and call back if she appeared to have any further symptoms.
In the meantime I had been disconnected from the PawSquad app.
If this had been a worse emergency, our pup could have been very ill before any response. I will be discussing the lack of response with our insurer LV with whom we were offered the PawSquad service, I shall not be renewing with them.

8 de julho de 2025
Opinião espontânea
logótipo da PawSquad

Resposta da PawSquad

Hi, Sorry to hear you are unhappy with our service. Could you please send an email to welcome@pawsquad.com and full details of your account and issues, so we can investigate this please.

Classificada 5 em 5 estrelas

Very fast response with amazing Vets

Very fast response - able to speak to the vet on video via phone or by text . I have used this service twice and both diagnosis and advice were correct , calmly dealt with where needed , signposted and escalated if necessary . You can ask I anything big 24/7 - or small !! Amazing service , excellent

10 de junho de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Takes your money

Tried to use this service today and scheduled and payed for appointment. Went to the waiting room for my appointment where it said most calls are seen to in 90 seconds. I waited 25 minutes and then my appointment dissappeared. Just hoping they refund me my £24.

22 de junho de 2025
Opinião espontânea
logótipo da PawSquad

Resposta da PawSquad

Hi, Sorry to hear you had technical issues with your call, if you can email welcome@pawsquad.com with your details, we can ensure a refund has been processed

Classificada 5 em 5 estrelas

Professional service from dedicated vets

Really helpful in guiding me to the correct steps. Sadly my dog was old and although a stomach upset had prompted me to ask for advice, the PawSquad vet recommended I take my dog for a physical examination, given his age.
It prepared me for what was inevitably to come. The lady was kind, clear and supportive throughout. I highly recommend pet owners to seek their help if you need it.

10 de junho de 2025
Opinião espontânea

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