Quinn Avery was amazing! He handled my problem in less than 5 minutes I've conversed with several representatives this week & received an email that it was handled but it wasn't. When I informed him a... Ver mais
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At first my experience was at a 1 until, Ms. Rose gave me a call back and was able to solve my problem. She was very professional and very helpful,.. THANKS SO MUCH MS.ROSE❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️... Ver mais
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Customer service is the worst ..I have been transfered 4 times now with no resolution to my issue...starting to believe this entire company is a scam...noone in customer service want to do their job..... Ver mais
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I talked to Mr. Zach Larson early this morning honestly kind of in a panic, because yesterday the call volumes were high and I couldn’t get a hold of anyone. When I did, there was no solution and I wa... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Payactiv, a Public Benefit Corporation and Certified B-Corp, is a holistic financial-wellness platform that provides employees on-demand access to earned but unpaid wages. Businesses that partner with Payactiv see significant cost reductions through increased recruitment, engagement and retention. Employees love Payactiv because it eliminates the expensive between-paychecks toll of payday loans, bank overdrafts and late fees. Payactiv offers a suite of financial services that include savings and budgeting tools, bill payment and financial-health measurement. Payactiv is the winner of the Innovative Payments Association’s Consumer Champion Award, a Finovate winner and finalist, and the recipient of numerous best-in-class awards in both FinTech & HRTech. It is also the provider of Earned Wage Access to Walmart and the only EWA Program with an approval order from CFPB. In 2020, Payactiv released a short film titled, "We Heard You." Learn more at www.payactiv.com.
Informações de contacto
Stevens Creek Boulevard 4880, 95129, San Jose, Estados Unidos da América
- www.payactiv.com
4,2
Bom
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Emory L was very helpful and did…
Emory L was very helpful and did exactly what I needed.
16 de julho de 2025
Opinião espontânea
Resposta da Payactiv Inc.
Hi Mallary, we are pleased that you enjoyed the app and the services. If there is anything we can do for you, just let us know at support@payactiv.com. Have a wonderful day!
Danielle was extremely helpful and…
Danielle was extremely helpful and answered all my questions.
16 de julho de 2025
Opinião espontânea
Resposta da Payactiv Inc.
Hi Nicole, thank you for your feedback and the 5-star rating. If you have any suggestions, please write to us at support@payactiv.com. We would love to hear from you!
My costumer service representative…
My costumer service representative Daniel Ariel was very patient with me and we worked through the problem thoroughly
with an successful outcome
16 de julho de 2025
Opinião espontânea
Resposta da Payactiv Inc.
Hi there, thank you so much for letting us know how you feel about Payactiv and our services. That's such a boost for all of us at Payactiv. You have an incredible day! :)
Valerie S was nothing less than…
Valerie S was nothing less than amazing! She explained everything and didn’t have a problem answering my questions. Definitely was a great experience!!!!! Thanks again Valerie!!!!
14 de julho de 2025
Opinião espontânea
Resposta da Payactiv Inc.
Hi Kelli, thank you so much for letting us know how you feel about Payactiv. That's such a boost for all of us at Payactiv. You have an incredible day! :)
Good customer service
Good customer service. That's all that really matters in the end
14 de julho de 2025
Opinião espontânea
Resposta da Payactiv Inc.
Hi Nicholas, thanks for taking the time to rate us. It helps us to keep going and deliver the best. Have a blessed day.
Aaron T was very professional
Aaron T helped me with getting my wages connected. Everytime I got connected with someone they just sent me down the same path but, Aaron was able to help me resolve my issue quickly and professionally. I appreciate his work!
13 de julho de 2025
Opinião espontânea
Resposta da Payactiv Inc.
Hi Angel, we are glad to hear that Payactiv is helping you the way we intended it to. Have a lovely day ahead. :)
Ryan Kane did an amazing job helped in…
Ryan Kane did an amazing job helped in a really hard situation get the transaction cancelled extremely helpful, kind, and efficient customer service he deserves a raise or a promotion!
12 de julho de 2025
Opinião espontânea
Resposta da Payactiv Inc.
Hi Elenore, thanks for taking the time to rate us. It helps us to keep going and deliver the best. Have a blessed day.
The worst customer service I have ever…
The worst customer service I have ever experienced. I highly doubt the people who work in fhe call center actually work for Payactiv as they are useless. I would choose any other EWA app before I used Payacriv.
12 de julho de 2025
Opinião espontânea
Resposta da Payactiv Inc.
Hi James, we sincerely regret any inconvenience caused. Please rest assured that our team will contact you shortly to assist you in resolving your issue.
Very helpful especially the situation…
Very helpful especially the situation I’m going through she saved me
11 de julho de 2025
Opinião espontânea
Resposta da Payactiv Inc.
Hi Tykia, we are glad that you like our app and services. If you have any suggestions please let us know at support@payactiv.com. We would love to hear from you.
Derek Williams really made my day today…
Derek Williams really made my day today he is the best
11 de julho de 2025
Opinião espontânea
Resposta da Payactiv Inc.
Hi Gia, It is delightful to hear such positive words and it’s always a pleasure to serve our users. Thanks for your feedback.
Mobile app issue
They were to handle my issue that I had with the wallet mobile app. Quick and simple solution.
11 de julho de 2025
Opinião espontânea
Resposta da Payactiv Inc.
Thank you for providing your valuable feedback. Please reach out to us at support@payactiv.com, if you have any suggestions. We would love to hear from you. Have a blessed day.
Solved my issues fast and effectively
Solved my issues fast and effectively. Thank you so much Daniela Ariel!
10 de julho de 2025
Opinião espontânea
Resposta da Payactiv Inc.
Hi Aiyana, thank you so much for letting us know how you feel about our services. That's such a boost for all of us at Payactiv. You have an incredible day! :)
My time is never updated
My time is never updated. My job will approve my hours and pay active does not. I’ve had to wait sometimes a week before an update
10 de julho de 2025
Opinião espontânea
Resposta da Payactiv Inc.
Hi Brandy, we highly regret the inconvenience. Our team will reach out to you soon and get your issue resolved as soon as possible.
Brent T it’s a great employer
Brent T it’s a great employer. Anytime I get a hold of Brent or get a hold of anybody. They’re always right on the money. They are fast, polite, and they go above and beyond and make sure even after you’re taken care of you don’t need help with anything else if you’re looking for anybody to help you or assist you ask for Brent T 10 out of 10 and highly recommended
10 de julho de 2025
Opinião espontânea
Resposta da Payactiv Inc.
Hi Thomas, It is delightful to hear such positive words and it’s always a pleasure to serve our users. Thanks for your feedback.
Brent is very friendly and efficient
Brent is very friendly and efficient. It’s a pleasure to have him assist me
10 de julho de 2025
Opinião espontânea
Resposta da Payactiv Inc.
Hi Quinn, we are glad that you like our app and services. That's such a boost for all of us at Payactiv. You have an incredible day! :)
Resposta da Payactiv Inc.
Hi Danny, thank you for your feedback. We are so pleased to learn that you are having a great time with us! :) Have a lovely day ahead.
Effective listening skills and Awesome customer support
I was hesitant because I was worried becoming a little impatient with UKG in the app but I called the customer support number and “ Abigail Burnham” eased my worries answered my questions and solved all my issues.. THANK YOU :)
9 de julho de 2025
Opinião espontânea
Resposta da Payactiv Inc.
Hi Joz, we are glad to hear that Payactiv is helping you the way we intended it to. Have a lovely day ahead. :)
Brent was awesome
Brent was awesome. He was quick and efficient to handle my request. Everything went smooth and easy thanks to him. Brent is awesome!!
9 de julho de 2025
Opinião espontânea
Resposta da Payactiv Inc.
Hi Ebbe, we are glad that you like our services. That's such a boost for all of us at Payactiv. You have an incredible day! :)
Brent T was very helpful and patient…
Brent T was very helpful and patient with me. Appreciate his help very much
9 de julho de 2025
Opinião espontânea
Resposta da Payactiv Inc.
Hi Nicole, we are glad to hear that Payactiv is helping you the way we intended it to. Have a lovely day ahead. :)
Great Customer Support Team
Great Customer Support Team
Always available for you and they are always reliable
9 de julho de 2025
Opinião espontânea
Resposta da Payactiv Inc.
Hi Wayne, thank you for your feedback. We are so pleased to learn that you are having a great time with us! :) Have a lovely day ahead.
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