Quinn Avery was amazing! He handled my problem in less than 5 minutes I've conversed with several representatives this week & received an email that it was handled but it wasn't. When I informed him a... Ver mais
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Leia as opiniões dos outros
Customer service is the worst ..I have been transfered 4 times now with no resolution to my issue...starting to believe this entire company is a scam...noone in customer service want to do their job..... Ver mais
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I talked to Mr. Zach Larson early this morning honestly kind of in a panic, because yesterday the call volumes were high and I couldn’t get a hold of anyone. When I did, there was no solution and I wa... Ver mais
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Brent T was quick to answer, efficient and very successful in helping me today with resolving my issue. I sincerely appreciate great help like this!
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Payactiv, a Public Benefit Corporation and Certified B-Corp, is a holistic financial-wellness platform that provides employees on-demand access to earned but unpaid wages. Businesses that partner with Payactiv see significant cost reductions through increased recruitment, engagement and retention. Employees love Payactiv because it eliminates the expensive between-paychecks toll of payday loans, bank overdrafts and late fees. Payactiv offers a suite of financial services that include savings and budgeting tools, bill payment and financial-health measurement. Payactiv is the winner of the Innovative Payments Association’s Consumer Champion Award, a Finovate winner and finalist, and the recipient of numerous best-in-class awards in both FinTech & HRTech. It is also the provider of Earned Wage Access to Walmart and the only EWA Program with an approval order from CFPB. In 2020, Payactiv released a short film titled, "We Heard You." Learn more at www.payactiv.com.
Informações de contacto
Stevens Creek Boulevard 4880, 95129, San Jose, Estados Unidos da América
- www.payactiv.com
4,2
Bom
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Alvi Duncan really cane through for me…
Alvi Duncan really cane through for me today. He assisted me with payactiv,some that obviously 4 other reps couldn't do.He went above and beyond with patience and expertise.
8 de agosto de 2025
Opinião espontânea
Resposta da Payactiv Inc.
Hi Kalista, thank you for providing your valuable feedback. Please reach out to us at support@payactiv.com if you have any suggestions. We would love to hear from you. Have a blessed day.
Takes too long too update account
I like the fact you can access your money early the problem is that can lead to low paychecks causing you to borrow again and again. Then once you pay it off it takes almost two weeks before they realize you paid back already so there is a big gap where I’m just broke and looking to borrow elsewhere. In other words avoid if you can
8 de agosto de 2025
Opinião espontânea
Resposta da Payactiv Inc.
Hi Vashon, we sincerely regret any inconvenience caused. Please rest assured that our team will contact you shortly to assist you in resolving your issue.
The best
Axel went above and beyond for me I am so grateful for him
7 de agosto de 2025
Opinião espontânea
Resposta da Payactiv Inc.
Hi Amanda, thanks for taking the time to rate us. It helps us to keep going and deliver the best. Have a blessed day.
Resposta da Payactiv Inc.
Hi Richard, thank you so much for letting us know how you feel about Payactiv. That's such a boost for all of us at Payactiv. You have an incredible day! :)
Kyle Howard saved the day
Kyle Howard saved the day. I had a problem with missing hours, instead of arguing with me about why they were missing, he had me send him my timecard. He then corrected my time and fixed my earnings. He was wonderful, polite and professional. He is a great asset to your company. Glad I had him to help me
6 de agosto de 2025
Opinião espontânea
Resposta da Payactiv Inc.
Hi Kathy, thank you for your feedback. Our team is always working hard to continuously improve our product for your better experience. Have a blessed day ahead.
They were very helpful and polite
They were very helpful and polite
6 de agosto de 2025
Opinião espontânea
Resposta da Payactiv Inc.
Hi Tanya, we are glad that you like our app. That's such a boost for all of us at Payactiv. You have an incredible day! :)
Waller Lee was a great representative
Waller Lee was a great representative, he got everything fixed that I needed. Thank you so much
31 de julho de 2025
Opinião espontânea
Resposta da Payactiv Inc.
Hi Ralph, thanks for taking the time to rate us. It helps us to keep going and deliver the best. Have a blessed day.
Aaron you are great!!!!
I was delighted to chat with Aaron this morning! I was having issues with my account, my name was wrong but he gave me the steps to re enroll so I could have access to my funds! I was in a tight spot and forgot my company has this benefit but Aaron took the stress away and made this easy and super quick. Aaron was my life saver today!
28 de julho de 2025
Opinião espontânea
Resposta da Payactiv Inc.
Hi Waeni, thank you so much for your encouraging star ratings and review. If you have any suggestions on how we could improve and enhance your user experience, please don't hesitate to share them with us at support@payactiv.com. Have a blessed day.
Another Sunday like every other Sunday
Another Sunday like every other Sunday. My time was added to my TA file with no issues but Payactiv says they havent received it. Really?? Every week. And tomorrow it will update for today but Saturday wont be added until later in week. Just put my time on correctly like your contract states Its crazy that they say this every week and we have kronos which updates automatically. Ridiculous!!
27 de julho de 2025
Opinião espontânea
Resposta da Payactiv Inc.
Hi Heather, we sincerely regret any inconvenience caused. Please rest assured that our team will contact you shortly to assist you in resolving your issue.
Resposta da Payactiv Inc.
Hi Karen, thanks for taking the time to rate us. It helps us to keep going and deliver the best. Have a blessed day.
Very helpful
I really wish I could remember the name of the person who helped me because she was very kind and she did everything she could until my issue was resolved. I am so grateful for her but I cannot remember what her name was. It was a different name that I've never heard before so if anyone can figure out who it was that talked to, please give her a raise. Thank you.
18 de julho de 2025
Opinião espontânea
Resposta da Payactiv Inc.
Hi there, thank you so much for letting us know how you feel about Payactiv. That's such a boost for all of us at Payactiv. You have an incredible day! :)
Derrick Williams assisted me and he was…
Derrick Williams assisted me and he was amazing!!
25 de julho de 2025
Opinião espontânea
Resposta da Payactiv Inc.
Hi Aliya, thank you so much for letting us know how you feel about Payactiv. That's such a boost for all of us at Payactiv. You have an incredible day! :)
Spoke to Zach
Spoke to Zach. Larson was very friendly and helpful. Thank you so much. Need more people like you.
25 de julho de 2025
Opinião espontânea
Resposta da Payactiv Inc.
Hi Nancy, thank you so much for your encouraging star ratings. If there is anything we can do for you, just let us know at support@payactiv.com. Have a wonderful day!
I spoke with Rose and she was very…
I spoke with Rose and she was very helpful and got my situation fixed .she was very polite and helpful very nice lady thank you rose
23 de julho de 2025
Opinião espontânea
Resposta da Payactiv Inc.
Hi Hope, thank you so much for letting us know how you feel about Payactiv. That's such a boost for all of us at Payactiv. You have an incredible day! :)
I love the people that work here
I love the people that work here. Very helpful and patient. Great group of folks
23 de julho de 2025
Opinião espontânea
Resposta da Payactiv Inc.
Hi Dawn, thank you for providing your valuable feedback. Please reach out to us at support@payactiv.com if you have any suggestions. We would love to hear from you. Have a blessed day.
Brent T
Brent T. helped me get my funds from my work hours into my payactiv account ready to access within 5 minutes🙏🏽
21 de julho de 2025
Opinião espontânea
Resposta da Payactiv Inc.
Hi Bryce, thank you for your feedback. We are delighted to hear that you are having a great time with us! :) Have a lovely day ahead.
Fast problem solving from the customer…
Fast problem solving from the customer service team everytime!
20 de julho de 2025
Opinião espontânea
Resposta da Payactiv Inc.
Hi Jayy, thank you for your feedback. Our team is always working hard to continuously improve our product for your better experience. Have a blessed day ahead.
Waller Lee is the Man
Waller Lee was very knowledgeable and helpful
18 de julho de 2025
Opinião espontânea
Resposta da Payactiv Inc.
Hi Will, thank you for your feedback. We are so pleased to learn that you are having a great time with us! :) Have a lovely day ahead.
The help I received from Waller Lee was…
The help I received from Waller Lee was phenomenal. He listened and walked me through the process to get my app working properly and informed me on how to navigate as well.
17 de julho de 2025
Opinião espontânea
Resposta da Payactiv Inc.
Hi Jason, we are glad to hear that Payactiv is helping you the way we intended it to. Have a lovely day ahead. :)
Valarie Shaw was really patient and has…
Valarie Shaw was really patient and has a good working ethic. She helped with issues with my card and I really appreciate that
16 de julho de 2025
Opinião espontânea
Resposta da Payactiv Inc.
Hi, we are glad that you like our app and the services. That's such a boost for all of us at Payactiv. You have an incredible day! :)
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