Payoneer Opiniões 62 986

Resposta da Payoneer

4/04/2024

Dear Eduarda,

Thank you very much for your review. We have checked it for you, and we are glad to see that your issue has been resolved.

We also understand that you had difficulties for it to be handled and we apologize for this inconvenience. Please note that according to the international financial business regulations our verification department can only accept certain kinds of documents as a proof of residence.

If you feel like your issue has indeed been solved, please kindly consider adjusting your review's rating. That would mean a lot to us.

At Payoneer, we are constantly working to further improve the customer experience. We know we can always do better and are committed to doing precisely that. We deeply appreciate your feedback that helps us grow!

Best,
Kiara from the Payoneer team

Resposta da Payoneer

29/02/2024

Dear Cinthia,

Thank you for your review. We regret to hear that your account has been closed and apologize for the inconveniences this has caused.

Please be advised that Payoneer operates in compliance with the international financial business regulations and under no circumstances would we close a customer's account without a valid reason.

At Payoneer, we regularly review customer activity in order to keep our payment platform safe for everyone. When we notice some of the activity that has gone against our Terms and Conditions, as a regulated financial business we are required to stop offering our services.

We understand that your account closure might have caused difficulties, however this decision can't be reversed. Please note that our Customer Service team is not always able to provide additional details on account cancellations. This may be due to legal, administrative or regulatory restrictions. In this case, Customer Service will indicate that the account was closed for "undisclosed reasons".

We hope for your kind understanding.

Best,
Kiara from the Payoneer team

Resposta da Payoneer

Actualizada a 21/01/2024

Dear Sada,

Thank you for taking the time to share your experience with other customers. We regret to hear about the withdrawal issue on your account. Please rest assured we are doing our best to help.

Your case is currently being handled by our relevant team. Please expect them to return to you in the next few business days. In most situations, our support representatives are able to assist customers immediately and solve problems on the go. However, some of the cases demand coordinated efforts of different departments or time-consuming investigations. Handling time for such cases may be extended.

We are doing our best to resolve this for you as soon as possible. Once you feel like your issue has been solved, please kindly consider adjusting your review's rating. That would mean a lot to us.

Thank you for your understanding and cooperation!

Best,
Kiara from the Payoneer team

Resposta da Payoneer

12/12/2023

Dear Lu,

Thank you for taking the time to share your feedback with us. We are sorry to learn that your account has been closed and we apologize for any inconvenience this may have caused.

Please be aware that Payoneer strictly adheres to international financial business regulations and we would only close a customer's account if there is a valid reason for doing so.

As a regulated financial business, we conduct regular reviews of customer activity to ensure the safety of our payment platform for all users. If we detect any activity that is in violation of our Terms and Conditions, we are obligated to discontinue our services.

We understand that the closure of your account may have created some difficulties for you, however, we regret to inform you that this decision cannot be reversed. Please note that due to legal, administrative or regulatory restrictions, our Customer Service team may not be able to provide specific details regarding account cancellations. In such cases, our team will simply state that the account was closed for "undisclosed reasons".

We appreciate your understanding in this matter.

Best,
Kiara from the Payoneer team

Resposta da Payoneer

22/11/2023

Hello,

Thank you so much for sharing your review. We understand that you enjoy using Payoneer and we are happy to hear it.

At Payoneer we are constantly working to further improve the customer experience. We know we can always do better and are committed to doing precisely that. If you feel like there's something we should improve, please feel free to respond to this message with more details and a reference number. We would be happy to look into it for you.

If this is not the case and you are happy with our services, please kindly consider adjusting your review's rating. That would mean a lot to us.

We truly appreciate your feedback that helps us grow!

Best,
Kiara from the Payoneer team

Resposta da Payoneer

15/11/2023

Dear Jhonatan,

Thank you for your review. We regret to hear that your account has been closed and apologize for the inconveniences this has caused.

Please be advised that Payoneer operates in compliance with the international financial business regulations and under no circumstances would we close a customer's account without a valid reason.

At Payoneer, we regularly review customer activity in order to keep our payment platform safe for everyone. When we notice some of the activity that has gone against our Terms and Conditions, as a regulated financial business we are required to stop offering our services.

We understand that your account closure might have caused difficulties, however this decision can't be reversed. Please note that our Customer Service team is not always able to provide additional details on account cancellations. This may be due to legal, administrative or regulatory restrictions. In this case, Customer Service will indicate that the account was closed for "undisclosed reasons".

We hope for your kind understanding.

Best,
Kiara from the Payoneer team