PayPlan Opiniões 4249

TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I contacted PayPlan about an email I received from them, regarding tranferring my current DMP to an IVA. A few days later, I received a call from a very kind lady Paula Alvares. She explained... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I finally made the call today like many other people feeling deflated, scared & lost. Thankfully, I got through to Ellie S at the assessment team who not only was extremely professional, she was also... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Who knew a phone call I'd dread would turn into something that filled me long awaited hope .. I spoke to a very kind and considerate man named Greg Cassidy , he explained things very clearly , he was... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

My experience with Pay Plan has been nothing short of appalling. Every interaction has felt like a battle just to get basic answers. They consistently dodge direct questions, give obstructive... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Alívio de dívida
  2. Instituição financeira
  3. Serviços de informação
  4. Serviço de insolvência
  5. Serviços financeiros não bancários

Escrito pela empresa

At PayPlan, we offer free debt advice. We also offer a wide range of debt solutions including Individual Voluntary Arrangements and free Debt Management Plans to help you become debt-free. Since 1992 we've grown into one of the UK’s largest providers of free debt management services. Our core aim is to help people live comfortably whilst becoming debt-free. Our advisers offer a full range of debt advice and they have in-depth knowledge on bankruptcy, DROs, Trust Deeds, Self employed debts, CCJs, bailiff law and rights, house repossession, IVAs, car repossession, DMPs and many more debt advice and debt help issues. Get in touch today and see how we can help you!

About Payplan

Escrito pela empresa


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

4 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Classificada 4 em 5 estrelas

Excellent service from Chloe very…

Excellent service from Chloe very patient and understanding - can take some time if you want to speak to certain person so you don't have to repeat yourself

11 de fevereiro de 2026
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Resposta da PayPlan

Hi Suzanne,

Thank you for taking the time to leave a review, your kind words are appreciated!

If there's anything else we can do to help you, don't hesitate to get in touch.

Warm Regards,
Mitch @ PayPlan

Classificada 5 em 5 estrelas

PayPlan has transformed my life.

PayPlan has transformed my life. I made my final IVA payment yesterday - and couldn’t be more grateful to this wonderful team of people. Every time I have had to call them, over the years, they have always been phenomenally kind, patient and expert. Nathan, Jade and so many others I have spoken with there are an incredible asset to PayPlan and off-the scale great ambassadors for them. Contact PayPlan and you will get your life back.

11 de fevereiro de 2026
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Resposta da PayPlan

Hi,

Thank you for taking the time to leave a review, your kind words are immensely appreciated!

I'll pass your feedback onto your advisors, who I'm sure will be delighted to hear how they've been able to help.

If we can do anything else to help, please don't hesitate to get in touch.

Warm Regards,
Mitch @ PayPlan

Classificada 1 em 5 estrelas

They started out great but…

They started out great but communication is incredibly slow, as in it takes weeks to get an answer from your case worker even on urgent matters.
They advised I have 14 days to pay over £1000 based on documents I never sent them, I’ve been trying to contact them for 5 days and have been completely unable to.

5 de fevereiro de 2026
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Resposta da PayPlan

Hello Samantha,

I’m sorry to hear your experience didn’t meet our high standards.

I’ve requested additional information from you so that we can locate your case. Alternatively, please email online@payplan.com with your PayPlan ID and a few details about your case.

Again, I can only apologise for your experience.

Classificada 1 em 5 estrelas

Great at first

Great at first then it’s a nightmare. Make sure you know exactly what whats going on. Dont be like me end up even worse then normal

3 de fevereiro de 2026
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Resposta da PayPlan

Hi,

We're sorry that you've not had the best experience with us. We hold exceptionally high standards, and I can only apologise that in your instance, these haven't been met.

We've requested some more information from you, but I can see you haven't replied. If you'd like to raise this further, could you kindly send an email to online@payplan.com with a client ID (if you have one) and a few details on how we could improve our service.

Again, I can only apologise for your experience.

Warm Regards,
Mitch @ PayPlan

Classificada 5 em 5 estrelas

Sympathetic

Sympathetic, understanding and nonjudgmental at a very trying time.

2 de fevereiro de 2026
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Resposta da PayPlan

Hello Peter,

Thank you for your review. It’s important to us that our services are always supportive and non-judgmental to all our clients.

If you have any questions in the future, please feel free to contact us.

Kind Regards,
Bailie, PayPlan

Classificada 5 em 5 estrelas

Great and supportive agent I spoke to…

Great and supportive agent I spoke to on WhatsApp, options explained well and forwarded over to the appropriate team. Thank you

29 de janeiro de 2026
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Resposta da PayPlan

Hello Samuel,

Thank you for your review. It’s important to us that we’re as supportive as possible for all our clients.

If you have any questions in the future, please feel free to contact us.

Kind Regards
Bailie, PayPlan

Classificada 5 em 5 estrelas

Jess was so helpful

Jess was kind , patient, professional and helped me through the whole process after I’d lost my job and unable to meet my commitments. Couldn’t thank her enough for the support

29 de janeiro de 2026
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Resposta da PayPlan

Hello Justin,

Thank you for your kind words. We work to ensure that our services are tailored to our clients’ circumstances. Your kind words will be passed on to Jess.

If you have any questions in the future, please feel free to contact us.

Kind Regards
Bailie, PayPlan

Classificada 5 em 5 estrelas

The team helped put me at ease and…

The team helped put me at ease and talked through the process with an easy manner. I feel like I can finally start living again after carrying this weight around for so long

27 de janeiro de 2026
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Resposta da PayPlan

Hello Chris,

Thank you for your kind words. It’s important to us we remove as much of the weight of your debt as possible.

If you have any questions in the future, please feel free to contact us.

Kind Regards,
Bailie, PayPlan

Classificada 1 em 5 estrelas

Avoid this company majority of the…

Avoid this company majority of the money you pay them like 60% will be money you pay payplan for their services
40% of the money you pay them will be divided among people you owe money to
They are the worst and most horrible debt consolidators company you could deal with ,they are their to make money not to help you clear your debt quickly you are better off paying yourself individual companies or use another consolidating company that are not greedy like payplan
Soon they will shut down if thwy keep exploiting people like this
Dont believe the 5,4 or 3 star review check out the 1 star reviews
Check payplan revenue they made
Quarterly Revenue Insights
In the third quarter of 2025, PayPal reported a revenue of $8.42 billion, which represents a 7.26% increase compared to the same quarter in the previous year.
They are making huge money of you

25 de janeiro de 2025
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Resposta da PayPlan

Hello Ray,

I’m sorry to hear your experience didn’t meet our high standards.

I’ve requested additional information from you so that we can locate your case. Alternatively, please email online@payplan.com with your PayPlan ID and a few details about your case.

Again, I can only apologise for your experience.

Classificada 5 em 5 estrelas

So helpful and supportive

So helpful and supportive. Feel a bit hope. Glad I contacted them.

23 de janeiro de 2026
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Resposta da PayPlan

Hello,

Thank you for your review. We work to ensure that we're as helpful and supportive as possible to all our clients.

If you have any questions, please feel free to contact us.

Kind Regards,
Bailie, PayPlan

Classificada 5 em 5 estrelas

Alex Pouter was so professional and his…

Alex Pouter was so professional and his advise was really informative considering I am a worrier he put my mind at ease and went through everything. Nothing was too much trouble he is an asset to your Company. Bright, Friendly and Professional .. cant thank him enough was dreading calling he made it all so much better - thank you Alex your a little gem.

22 de janeiro de 2026
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Resposta da PayPlan

Hello Joanne
Thank you for your kind words. We understand how stressful debts can be, it's important to us to remove as much stress as possible from you, and we take pride in our bright and friendly advisors.

Your kind words will be passed to Alex.

If you have any questions in the future, please feel free to ask.

Kind regards,
Bailie, PayPlan

Classificada 5 em 5 estrelas

Chloe was so helpful and friendly

Chloe was so helpful and friendly. She wasn't judgemental at all, and was able to come up with several options that would help me with my problem.

22 de janeiro de 2026
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Resposta da PayPlan

Hello Christine
Thank you for your review. We strive to find the best solutions possible for our clients.

Your kind words will be passed to Chloe.

If you have any questions in the future, please feel free to ask.

Kind regards,
Bailie, PayPlan

Classificada 5 em 5 estrelas

Absolutely brilliant...

Absolutely brilliant...
Fantastic help from a fantastic lady...
So overwhelmed with the out come.
Massive thank you to chloe. X

22 de janeiro de 2026
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Resposta da PayPlan

Hello Gemma,
Thank you for your review. We’re happy to know we’ve provided help to yourself.

Your kind words will be passed to Chloe.

If you have any questions in the future, please feel free to ask.

Kind regards,
Bailie, PayPlan

Classificada 5 em 5 estrelas

Absolutely fantastic

Absolutely fantastic, honestly I was so worried and upset with my situation and the lovely ladies harmonie was just so understanding and patient with me, I genuinely couldn’t recommend this company enough. And at the end all my worries were dealt with and there was definitely no judgement whatsoever so again I’d highly recommend giving them a call if you need a little financial help 😊

21 de janeiro de 2026
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Resposta da PayPlan

Hello Kerry,
Thank you for your kind words. We’re really pleased you reached out to us so we can help you manage your debts. Thank you for recommending our services.

Your kind words will be passed to Harmonie.

If you have any questions in the future, please feel free to ask.

Kind regards,
Bailie, PayPlan

Classificada 5 em 5 estrelas

Its nice to have someone listen for a change

Its taken two sessions to get sorted. But its so nice to have someone listen and understand what you are going through. It does seem a long process. But they listen to what you.need, and tell you which is the best way to go about it. Along with the worry of debt, your health, physical and mental can be hit hard, and you need someone who understands this, and the people at PayPlan seem to have empathy, and an understanding of mental health which is really needed in this Internet led world. Thanks for the time you have spent with me today. I really do appreciate every minute of it.

19 de janeiro de 2026
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Resposta da PayPlan

Hello David,

Thank you for your kind words, ensuring our services are tailored to our clients needs. It's very important to us to ease as much stress as possible from our clients.

If you have any questions in the future, please feel free to contact us.

Kind Regards,
Bailie, PayPlan

Classificada 5 em 5 estrelas

Excellent from start to finish

Excellent from start to finish. We have a chronically ill child. We e been navigating the cost of cancer for the last 14 years. PayPlan were reassuring, non judgmental, and made it so easy to talk to them. I couldn’t recommend them highly enough.

14 de janeiro de 2026
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logótipo da PayPlan

Resposta da PayPlan

Hello Alan,

Thank you for your kind words. Ensuring our services are tailored to our clients’ needs is very important to us.

It’s great to hear that you’d recommend us in the future.

If you have any concerns or questions in the future. Please feel free to contact us.

Kind Regards,
Bailie, PayPlan

Classificada 5 em 5 estrelas

Overall customer experience was…

Overall customer experience was exceptional.

16 de janeiro de 2026
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Resposta da PayPlan

Hello Peter,

Thank you for your review. Here, we strive to ensure our services are tailored to our clients’ requirements.

If you have any concerns in the future, please feel free to contact.

Kind Regards,
Bailie, PayPlan

Classificada 5 em 5 estrelas

What an awesome Debt advisor Sam

It was genuinely a pleasure speaking with my advisor, Sam. He demonstrated such deep knowledge of the different solutions available to me and took the time to walk me through each option with clarity and patience. His kindness, professionalism, and thoughtful guidance made the entire conversation feel supportive and reassuring.

I ended the call feeling empowered, informed, and confident about my next steps. Sam provided not just advice, but real clarity and I am truly grateful for the time and care he invested in helping me move forward.

8 de janeiro de 2026
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Resposta da PayPlan

Hi Suzan,

Thank you for taking the time to leave a review. Your kind words are much appreciated!

If there's ever anything we can do to help, then please don't hesitate to get in touch.

Kind Regards,
Mitch @ The PayPlan Team.

Classificada 5 em 5 estrelas

Thank you Sheryl Glover-Assessor

Sheryl Glover, thank you so much for your warm approach to my situation, and for helping me see that I was making the right decision from the start with your professional help.

I would recommend PayPlan to anyone now that I’ve experienced a top tier service with the help of Sheryl Glover. I do feel more confident about my finances, and that’s really down to feeling no pressure during the call-which happened at a time convenient for me, and ended in the best outcome. Thank you PayPlan!

8 de janeiro de 2026
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Resposta da PayPlan

Hi Shannon,

Thank you for taking the time to leave a review. I'm pleased to hear that you're feeling more confident about your finances!

I'll pass this feedback onto Sheryl, who I'm sure will be delighted to hear such kind words.

If there's ever anything else we can do, please don't hesitate to get in touch.

Warm Regards,
Mitch @ The PayPlan Team

Classificada 5 em 5 estrelas

Vitor is a HUGE credit to your company

Vitor is a HUGE credit to your company. After an issue I had this morning, Vitor has done everything to ensure I get the best possible service and is dealing with the issue professionally and compassionately.

Thank you Vitor!!

31 de dezembro de 2025
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Resposta da PayPlan

Hi To,

Thank you for taking the time to leave a review. Your kind words are appreciated.

I'll also make sure to pass your feedback on to Vitor! If there's anything we can do to assist you, please don't hesitate to contact us.

Warmest Regards,
Mitch, the PayPlan Team.

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