I contacted PayPlan about an email I received from them, regarding tranferring my current DMP to an IVA. A few days later, I received a call from a very kind lady Paula Alvares. She explained... Ver mais
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Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
I contacted PayPlan about an email I received from them, regarding tranferring my current DMP to an IVA. A few days later, I received a call from a very kind lady Paula Alvares. She explained... Ver mais
A empresa respondeu
I finally made the call today like many other people feeling deflated, scared & lost. Thankfully, I got through to Ellie S at the assessment team who not only was extremely professional, she was also... Ver mais
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Who knew a phone call I'd dread would turn into something that filled me long awaited hope .. I spoke to a very kind and considerate man named Greg Cassidy , he explained things very clearly , he was... Ver mais
A empresa respondeu
My experience with Pay Plan has been nothing short of appalling. Every interaction has felt like a battle just to get basic answers. They consistently dodge direct questions, give obstructive... Ver mais
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At PayPlan, we offer free debt advice. We also offer a wide range of debt solutions including Individual Voluntary Arrangements and free Debt Management Plans to help you become debt-free. Since 1992 we've grown into one of the UK’s largest providers of free debt management services. Our core aim is to help people live comfortably whilst becoming debt-free. Our advisers offer a full range of debt advice and they have in-depth knowledge on bankruptcy, DROs, Trust Deeds, Self employed debts, CCJs, bailiff law and rights, house repossession, IVAs, car repossession, DMPs and many more debt advice and debt help issues. Get in touch today and see how we can help you!
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Kempton House, Dysart Road, NG31 7LE, Grantham, Lincolnshire, Reino Unido
Respondeu a 100% das suas opiniões negativas
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Excellent service from Chloe very patient and understanding - can take some time if you want to speak to certain person so you don't have to repeat yourself

Resposta da PayPlan
PayPlan has transformed my life. I made my final IVA payment yesterday - and couldn’t be more grateful to this wonderful team of people. Every time I have had to call them, over the years, they have always been phenomenally kind, patient and expert. Nathan, Jade and so many others I have spoken with there are an incredible asset to PayPlan and off-the scale great ambassadors for them. Contact PayPlan and you will get your life back.

Resposta da PayPlan
They started out great but communication is incredibly slow, as in it takes weeks to get an answer from your case worker even on urgent matters.
They advised I have 14 days to pay over £1000 based on documents I never sent them, I’ve been trying to contact them for 5 days and have been completely unable to.

Resposta da PayPlan
Great at first then it’s a nightmare. Make sure you know exactly what whats going on. Dont be like me end up even worse then normal

Resposta da PayPlan
Sympathetic, understanding and nonjudgmental at a very trying time.

Resposta da PayPlan
Great and supportive agent I spoke to on WhatsApp, options explained well and forwarded over to the appropriate team. Thank you

Resposta da PayPlan
Jess was kind , patient, professional and helped me through the whole process after I’d lost my job and unable to meet my commitments. Couldn’t thank her enough for the support

Resposta da PayPlan
The team helped put me at ease and talked through the process with an easy manner. I feel like I can finally start living again after carrying this weight around for so long

Resposta da PayPlan
Avoid this company majority of the money you pay them like 60% will be money you pay payplan for their services
40% of the money you pay them will be divided among people you owe money to
They are the worst and most horrible debt consolidators company you could deal with ,they are their to make money not to help you clear your debt quickly you are better off paying yourself individual companies or use another consolidating company that are not greedy like payplan
Soon they will shut down if thwy keep exploiting people like this
Dont believe the 5,4 or 3 star review check out the 1 star reviews
Check payplan revenue they made
Quarterly Revenue Insights
In the third quarter of 2025, PayPal reported a revenue of $8.42 billion, which represents a 7.26% increase compared to the same quarter in the previous year.
They are making huge money of you

Resposta da PayPlan
So helpful and supportive. Feel a bit hope. Glad I contacted them.

Resposta da PayPlan
Alex Pouter was so professional and his advise was really informative considering I am a worrier he put my mind at ease and went through everything. Nothing was too much trouble he is an asset to your Company. Bright, Friendly and Professional .. cant thank him enough was dreading calling he made it all so much better - thank you Alex your a little gem.

Resposta da PayPlan
Chloe was so helpful and friendly. She wasn't judgemental at all, and was able to come up with several options that would help me with my problem.

Resposta da PayPlan
Absolutely brilliant...
Fantastic help from a fantastic lady...
So overwhelmed with the out come.
Massive thank you to chloe. X

Resposta da PayPlan
Absolutely fantastic, honestly I was so worried and upset with my situation and the lovely ladies harmonie was just so understanding and patient with me, I genuinely couldn’t recommend this company enough. And at the end all my worries were dealt with and there was definitely no judgement whatsoever so again I’d highly recommend giving them a call if you need a little financial help 😊

Resposta da PayPlan
Its taken two sessions to get sorted. But its so nice to have someone listen and understand what you are going through. It does seem a long process. But they listen to what you.need, and tell you which is the best way to go about it. Along with the worry of debt, your health, physical and mental can be hit hard, and you need someone who understands this, and the people at PayPlan seem to have empathy, and an understanding of mental health which is really needed in this Internet led world. Thanks for the time you have spent with me today. I really do appreciate every minute of it.

Resposta da PayPlan
Excellent from start to finish. We have a chronically ill child. We e been navigating the cost of cancer for the last 14 years. PayPlan were reassuring, non judgmental, and made it so easy to talk to them. I couldn’t recommend them highly enough.

Resposta da PayPlan
Overall customer experience was exceptional.

Resposta da PayPlan
It was genuinely a pleasure speaking with my advisor, Sam. He demonstrated such deep knowledge of the different solutions available to me and took the time to walk me through each option with clarity and patience. His kindness, professionalism, and thoughtful guidance made the entire conversation feel supportive and reassuring.
I ended the call feeling empowered, informed, and confident about my next steps. Sam provided not just advice, but real clarity and I am truly grateful for the time and care he invested in helping me move forward.

Resposta da PayPlan
Sheryl Glover, thank you so much for your warm approach to my situation, and for helping me see that I was making the right decision from the start with your professional help.
I would recommend PayPlan to anyone now that I’ve experienced a top tier service with the help of Sheryl Glover. I do feel more confident about my finances, and that’s really down to feeling no pressure during the call-which happened at a time convenient for me, and ended in the best outcome. Thank you PayPlan!

Resposta da PayPlan
Vitor is a HUGE credit to your company. After an issue I had this morning, Vitor has done everything to ensure I get the best possible service and is dealing with the issue professionally and compassionately.
Thank you Vitor!!

Resposta da PayPlan
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