PayPlan Opiniões 4249

TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I contacted PayPlan about an email I received from them, regarding tranferring my current DMP to an IVA. A few days later, I received a call from a very kind lady Paula Alvares. She explained... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I finally made the call today like many other people feeling deflated, scared & lost. Thankfully, I got through to Ellie S at the assessment team who not only was extremely professional, she was also... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Who knew a phone call I'd dread would turn into something that filled me long awaited hope .. I spoke to a very kind and considerate man named Greg Cassidy , he explained things very clearly , he was... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

My experience with Pay Plan has been nothing short of appalling. Every interaction has felt like a battle just to get basic answers. They consistently dodge direct questions, give obstructive... Ver mais

A empresa respondeu

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  2. Instituição financeira
  3. Serviços de informação
  4. Serviço de insolvência
  5. Serviços financeiros não bancários

Escrito pela empresa

At PayPlan, we offer free debt advice. We also offer a wide range of debt solutions including Individual Voluntary Arrangements and free Debt Management Plans to help you become debt-free. Since 1992 we've grown into one of the UK’s largest providers of free debt management services. Our core aim is to help people live comfortably whilst becoming debt-free. Our advisers offer a full range of debt advice and they have in-depth knowledge on bankruptcy, DROs, Trust Deeds, Self employed debts, CCJs, bailiff law and rights, house repossession, IVAs, car repossession, DMPs and many more debt advice and debt help issues. Get in touch today and see how we can help you!

About Payplan

Escrito pela empresa


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

4 mil opiniões

5 estrelas
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Respondeu a 100% das suas opiniões negativas

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Como esta empresa usa o Trustpilot

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Classificada 2 em 5 estrelas

Been with pay plan a 14 months.

Been with pay plan a 14 months.

Much to my shock I recieved a email asking for the chairman's report to be returned

Which this was in Oct 2024 ......

Also asking for wage slips from Oct 24 to March 25

Which i haven't got as they were PDFs from old payroll company

Find all this very odd seems I have been paying into a scheme for over a year and now all of a sudden making demands for information

28 de dezembro de 2025
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logótipo da PayPlan

Resposta da PayPlan

Hi,

Thank you for taking the time to leave a review.

I've requested additional information from you so that we can locate your case. Alternatively, please email online@payplan.com with your PayPlan ID and a few details about your case.

Thank you again,
Mitch, the PayPlan Team.

Classificada 5 em 5 estrelas

This is a fantastic voluntary…

This is a fantastic voluntary organisation who have helped me more than I could have hoped for.they don't put pressure on you and are very good listeners.i was burying my head in the sand again and started to ignore the debts again.i rang PayPal because I was told to give them a chance,I had nothing to lose so I rang and haven't really thought about debt in any way I used to before I got them under control by ringing PayPal who made me feel relaxed,as though they wanted to help you and a lot of compassion.thankyou PayPal,HAVE A LOVELY XMAS AND ALL THE BEST TO ALL THE STAFF AT PAYPLAN.THE WORK YOU DO IS VERY IMPORTANT.THANKYOU.

24 de dezembro de 2025
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Resposta da PayPlan

Hi Alan,

Thank you for taking the time to leave a review!

If there's anything else we can do to help you, please don't hesitate to contact us.

Warmest Regards,
Mitch, the PayPlan Team.

Classificada 5 em 5 estrelas

I cannot recomend highly enough for everything payplan done for me. Totally amazing and changed my life for the better.…

I cannot recomend highly enough for anyone wwho is struggling with debts to contact payplan. After struggling for months and running myself into the ground and making myself unwell and many sleepless nights. I took the plunge and contacted payplan and its the best thing I have ever done. The start from finish everyone was amazing and talked me through step by step what would happen. I got a fantastic lady called Annette who dealt with my case and she was totally amazing and understanding. She never once made me feel embarassed by the mess I got myself in. Througj many tears and kund words she dealt with everything. For once I can sleep at night and through payplan has changed my life for the better. Dont have to work every shift that was going. So anyone who ìs struggling do not hesitate to contact them. Annette was totally amazing and cannot thank her enough.

1 de outubro de 2025
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Resposta da PayPlan

Hi Deborah,

Thank you for taking the time to leave a review. Your kind words are appreciated!

I'll make sure to pass this feedback on to Annette. If there is anything else we can do to help you, please don't hesitate to contact us.

Thank you again for your kind words.

Warmest Regards,
Mitch, the PayPlan Team.

Classificada 5 em 5 estrelas

I like the choice you are given to how…

I like the choice you are given to how you can communicate.. I choose watts app as I’m slightly deaf and find it hard to hear when someone has an accent .. also I felt like even tho I was in debt I was treated very fairly.. thank you

18 de dezembro de 2025
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Resposta da PayPlan

Hi Jackie,

Thank you for taking the time to leave a review - your feedback is greatly appreciated!

If there's ever anything else we can do to help, please don't hesitate to get in touch.

Best Regards,
Mitch - The PayPlan Team.

Classificada 5 em 5 estrelas

Don't wait - call, PayPlan will help

Lauren and other wonderful lady (I'm sorry to forget the name) helped me beyond my imagination today. Kindness, understanding and much, much more great qualities that they have, made the conversation as light as possible and resulted in finding a solution for my circumstances, that I thought have no solution at all. If you're scared like me, to call, try to decide today and make a call, it will bring you relief and will be 1st step for the change that we need. Thank you PayPlan, thank you everyone who help people like you do.

17 de dezembro de 2025
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Resposta da PayPlan

Hi Luk,

Thank you for taking the time to leave a review. Your kind words are immensely appreciated!

We're glad that your experience meets the high standards we expect from our service. We're also delighted that you felt you were treated with kindness and understanding.

Thank you again for your kind words - if there is ever anything else we can do to help, do not hesitate to get in touch.

Regards,
Mitch - The PayPlan Team

Classificada 5 em 5 estrelas

Would of done this years ago if I knew how simple it was

Set something up with payplan today my biggest regret is not calling sooner.

I always see advertisements for help with debt but have never acted on it, spoke to 3 people from this company today and I feel like I can breathe again

Laura Howard submitted my case for me and she couldn’t of spoke to me or been any more helpful to me if she tried

15 de dezembro de 2025
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logótipo da PayPlan

Resposta da PayPlan

Hello Jake,

Thank you for your kind words. We strive to provide supportive services to our clients and relieve as much stress as possible. It's great to hear that you’d recommend us in the future.

Your kind words will be passed to Laura. If you have any questions in the future, please feel free to ask.

Kind Regards,
Bailie, PayPlan

Classificada 5 em 5 estrelas

Alex Poulter helped me resolve my…

Alex Poulter helped me resolve my issue. Great service

11 de dezembro de 2025
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Resposta da PayPlan

Hi Amna,

Thank you for taking the time to leave a review. Your kind words are greatly appreciated!

I'll make sure to pass this feedback on to Alex. I'm sure he'll be glad to hear that you're pleased with the service provided.

If there's ever anything we can help you with, don't hesitate to get in touch.

Regards,
Mitch, the PayPlan team.

Classificada 5 em 5 estrelas

Excellent adviser

I spoke to the case officer Chloe Binns today and she was amazing. She wasn’t judgmental and she made me feel listened to and understood. When life feels overwhelming, it’s reassuring to know there are people who are willing to listen and support you.

11 de dezembro de 2025
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logótipo da PayPlan

Resposta da PayPlan

Hi Jay,

Thank you for taking the time to leave a review. Your kind words are greatly appreciated!

I'll make sure to pass this feedback on to Chloe. I'm sure she'll be glad to hear that you're pleased with the service provided, and that you felt listened and understood.

If there's ever anything we can help you with, don't hesitate to get in touch.

Regards,
Mitch, the PayPlan team.

Classificada 5 em 5 estrelas

I didn’t want to go for debt help but…

I didn’t want to go for debt help but when I made up my mind and got the help these people are great make fell are eases with yourself and help you to get it all out and get the problem seen to and get peace of mind

9 de dezembro de 2025
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Resposta da PayPlan

Hi there,

Thank you so much for taking the time to leave your feedback. We're so pleased you got in touch so we could help.

Kind regards,
The PayPlan Team

Classificada 5 em 5 estrelas

Payplan review

Laura was empathetic,sympathetic and understanding.she made the whole process shameless and easy to understand and was effortlessly friendly and courteous. I was stressed and worried not knowing which way to turn and in one phone call ( albeit a lengthy one lol ) I was instantly relieved and felt like a huge weight had been lifted off my shoulders.......if your reading this review to find out if its something you should do .......it is you won't regret it im sure.

8 de dezembro de 2025
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Resposta da PayPlan

Good Morning Nick,

Thank you for taking the time out of your day to leave a review!

I'll pass on your feedback on to Laura, who I'm sure will be delighted to hear that she was able to support you in a way that's taken the weight off of your shoulders.

If there's ever anything else you need, please don't hesitate to get in touch.

Warmest Regards,
Mitch, the PayPlan team.

Classificada 5 em 5 estrelas

Very helpful call for me today with…

Very helpful call for me today with Alex. Thank you.

8 de dezembro de 2025
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Resposta da PayPlan

Hi Adam,

Thank you for taking the time to leave a review, your kind words are much appreciated!

If there's ever anything else we can do for you, do not hesitate to get in touch.

Warmest Regards,
Mitch, the PayPlan team.

Classificada 5 em 5 estrelas

Aruna help me a lots with all the way…

Aruna help me a lots with all the way she doing fantastic job keep it up

5 de dezembro de 2025
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Resposta da PayPlan

Hi there,

Thank you so much for taking the time to leave your review and also your feedback for Aruna. We'll be sure to pass this on.

Kind regards,
Hannah, PayPlan

Classificada 5 em 5 estrelas

Understanding to my needs and my money…

Understanding to my needs and my money worrys very helpful staff I was embarrassed at first but Laura from oaypkan was so helpful and I was made at ease even though I was anxious to talk about my money problems

3 de dezembro de 2025
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logótipo da PayPlan

Resposta da PayPlan

Hello Frank,

Thank you for your review. It's really important to us that our support is as stress-free and helpful as possible.

Your kind words will be passed to Laura. If you have any questions in the future, please feel free to contact us.

Kind regards,
Bailie, PayPlan

Classificada 5 em 5 estrelas

Annette was my main trust associate

Annette was my main trust associate. But, everyone at PayPlan was helpful and informative. I was always glad to speak with a real person never automated (that’s important to me). I always got great results and helpful advice. I will definitely recommend PayPlan to some of my friends that are in difficult circumstances themselves. Again PayPlan is a five star company to me.

4 de dezembro de 2025
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logótipo da PayPlan

Resposta da PayPlan

Hi,

Thank you for taking the time to leave a review - your kind words are greatly appreciated.

I'll make sure to pass your feedback onto Annette and anyone else who helped you to deal with your situation. If you have any questions, please don't hesitate to get in touch.

Warmest Regards,
Mitch, the PayPlan team

Classificada 5 em 5 estrelas

Do not lose hope, there is help.

I am really struggling with all of my debts that were all getting out of control, it started during Covid, I wasnt able to work for three months due to ill effects of covid, on and off work, sorting my familys basic needs thru credit cards, until little did I know my debts pilling up., I have no way to turn to, I work full time yet, still struggling to keep up with my payments, the cost of living we all are in, is just absolutely madness.
Bills, rent, water, gas and electric, petrol, insurance, food shopping., all gone up.
I am on the brink of just doing the unthinkable just to get out of this, I struggled with my mental health, my son is the only reason I am still here.

Out of desperation, I gave them a ring.
Unfortunately, I wasnt able to speak to one of them, due to long que of calls, which is understandable, so I just message them instead through their whatsapp,

From there they asked me everything about my debts, my outgoings, they were so understanding and non-judgemental with my situation, and they came up with a solution to sort out my debts in one single payment that I can afford to which I agreed, and has been approved and considered by my creditors.

However, It is going to be a not so easy situation as I have to stick on strict budgetting, without any access to any credit. Buy only what I need and not what I want, just being sensible, as money is really tight.

But, knowing all the stress, anxiety thinking about debts, the sleepless nights will all be slowly going back to normal,
In the end becoming debt free as long as you stick to the agreement, it is going to be a fresh new start again with life,
definitely worth doing it.

I highly recommend and would definitely advice anyone whose struggling with their debts to give them Payplan a call.

To Steph, Josh, Kieron, Nick and Phoebe,
Who helped me throughout the whole process of my case., Thank you so much.
May god bless you all.

7 de novembro de 2025
Opinião espontânea
logótipo da PayPlan

Resposta da PayPlan

Hello Dom,

Thank you for your kind words. We're really pleased you reached out to us so we can help you with managing your debts, and thank you for recommending our service. It's always important to us that our services are both tailored to our clients needs and remain non-judgmental throughout.

Your kind words will be passed to Steph, Josh, Kieron, Nick and Phoebe. If you have any questions in the future, please feel free to contact us.

Please email us at online@payplan.com as we’d love to be able to share your story.

Kind Regards,
Bailie, PayPlan

Classificada 5 em 5 estrelas

Georgia was amazing

Georgia was amazing, so supportive and kind.

20 de novembro de 2025
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Resposta da PayPlan

Hello Stephen,

Thank you for your kind words. It's important to us that our service is both supportive and kind to our clients needs.

Your kind words will be passed to Georgia. If you have any concerns in the future, please feel free to contact us.

Kind Regards,
Bailie, PayPlan

Classificada 5 em 5 estrelas

I thought Cheryl explained things very…

I thought Cheryl explained things very well and I felt supported

3 de dezembro de 2025
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logótipo da PayPlan

Resposta da PayPlan

Hello Nigel,

Thank you for your review. Ensuring that our service is always supportive and clear is very important to us.

Your kind words will be passed to Cheryl. If you have any concerns in the future, please feel free to contact us.

Kind Regards,
Bailie, PayPlan

Classificada 5 em 5 estrelas

Sam was very helpful and accommodating

Sam was very helpful and accommodating. He was very easy to speak with.

3 de dezembro de 2025
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logótipo da PayPlan

Resposta da PayPlan

Hello Beverly,

Thank you for your review. We work to ensure that our services are always tailored to accommodate our clients needs.

Your kind words will be passed to Sam. If you have any questions in the future, please feel free to contact us.

Kind Regards,
Bailie, PayPlan

Classificada 5 em 5 estrelas

I cannot believe how much you helped me…

I cannot believe how much you helped me sleepless nights worried all day I cannot thank you enough xx

2 de dezembro de 2025
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Resposta da PayPlan

Hi Tracey,

Thank you so much for taking the time to leave your feedback. We're really pleased you reached out so we could help you and are here to support you whenever you need us.

Kind regards,
Hannah, PayPlan

Classificada 5 em 5 estrelas

Not as scary or bad as i thought

The person i spoke to listened. Went through everything and gave me my best option. 1st time using one of these due to a change in circumstances. I'm happy they was recommended as i feel a weight has been lifted. Thank you

1 de dezembro de 2025
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logótipo da PayPlan

Resposta da PayPlan

Hi,

Thank you for taking the time to leave feedback. Your kind words are greatly appreciated!

Warmest Regards,
Mitch, the PayPlan team.

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