I spoke with Lauren Marriott and we went over everything coming in and going out. Lauren made the process super easy. we came up with an affordable plan that suits our family needs. ***** for Lauren... Ver mais
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I had a really sympathetic assessment with Chris today who was not judgmental and treated me very politely. I am 78 and had felt embarrassed about my financial situation but decided to set up a Debt... Ver mais
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Chloe Binns was fantastic today. So patient, empathetic and understanding. As I’m sure most people feel, this has been overwhelming. Not just because of the debt itself, but because of how and w... Ver mais
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Straightforward service, and every agent I spoke with was very helpful and walked me through all my options clearly, and thoroughly. Made my situation feel a lot easier. I would like to especially... Ver mais
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Informações sobre a empresa
Escrito pela empresa
At PayPlan, we offer free debt advice. We also offer a wide range of debt solutions including Individual Voluntary Arrangements and free Debt Management Plans to help you become debt-free. Since 1992 we've grown into one of the UK’s largest providers of free debt management services. Our core aim is to help people live comfortably whilst becoming debt-free. Our advisers offer a full range of debt advice and they have in-depth knowledge on bankruptcy, DROs, Trust Deeds, Self employed debts, CCJs, bailiff law and rights, house repossession, IVAs, car repossession, DMPs and many more debt advice and debt help issues. Get in touch today and see how we can help you!
About Payplan
Escrito pela empresa
Informações de contacto
Kempton House, Dysart Road, NG31 7LE, Grantham, Lincolnshire, Reino Unido
- 0800 316 8133
- online@payplan.com
- www.payplan.com
4,6
Excelente
4 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 92% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The team was really helpful with… everything
The team was really helpful with understanding and building a budget Very patient and professional. After sorting my problem out I feel so relieved thanks to these wonderful people!
13 de maio de 2026
Opinião espontânea
Resposta da PayPlan
Hello Harvey,
Thank you for your review. We strive to find the best solutions possible for our clients. It's important to us that our services are as helpful and professional as possible.
If you have any questions in the future, please feel free to contact us.
Kind Regards,
Bailie, PayPlan
Great
Great.
Stress free.
Kind
Helpful
Understand
None judgmental.
12 de maio de 2026
Opinião espontânea
Resposta da PayPlan
Hello Sarah,
Thank you for your review. We work to ensure that our support is as stress-free and helpful as possible for our clients.
If you have any questions in the future, please feel free to contact us.
Kind Regards,
Bailie, PayPlan
Both staff members explained …
Both staff members explained everything well so i fully understood what was goung to happen
8 de maio de 2026
Opinião espontânea
Resposta da PayPlan
Hello David,
Thank you for your review. We strive to provide the clearest, most understandable support possible to our clients.
If you have any questions in the future, please feel free to contact us.
Kind Regards,
Bailie, PayPlan
Absolutely outstanding!
Absolutely outstanding. I was very anxious about making the call, but so glad I did. Easy to access with several contact options. I got through almost straight away to a genuinely wonderful human being named Dan, he was knowledgeable, compassionate and so helpful. I now have a manageable plan in place, and feel I can start getting my life back on track, and free of debt in a reasonable amount of time.
11 de maio de 2026
Opinião espontânea
Resposta da PayPlan
Hello Gill,
Thank you for your kind words. We work to ensure that our services provide as helpful and compassionate support as possible for our clients. We're happy to support you in managing your debts.
Your kind words will be passed to Dan.
If you have any questions in the future, please feel free to contact us.
Kind Regards,
Bailie, PayPlan
I got through to Vicky who was very…
I got through to Vicky who was very helpful and understanding. The whole process was very straightforward and all the people I dealt with were very kind.
11 de maio de 2026
Opinião espontânea
Resposta da PayPlan
Hello Spielraum,
Thank you for your review. It's important to us that our services are as helpful and understandable as possible.
Your kind words will be passed to Vicky.
If you have any questions in the future, please feel free to contact us.
Kind Regards,
Bailie, PayPlan
Caring and Professional
Daniel was kind, courteous and professional.
Explained my options thoroughly and found a solution.
A huge weight off my mind.
Thank you so much.
11 de maio de 2026
Opinião espontânea
Resposta da PayPlan
Hello Christine,
Thank you for your review. We work to ensure our services can take as much weight off our client’s minds and are as courteous as possible.
Your kind words will be passed to Daniel.
If you have any concerns in the future, please feel free to contact us.
Kind Regards,
Bailie, PayPlan
Resposta da PayPlan
Hi there,
Thank you so much for taking the time out to leave us your feedback.
Kind regards,
Hannah, PayPlan
It was well explained and easy for me…
It was well explained and easy for me to understand what everything meant. So I could make a decision there and then to move forward.
7 de maio de 2026
Opinião espontânea
Resposta da PayPlan
Hi William,
Thanks for taking the time out of your day to leave a review. Your feedback is greatly appreciated!
If there's anything else we can do to help you, please just get in touch and a member of the team will be more than happy to help.
Warm Regards,
Mitch @ the PayPlan team.
Excellent support and professionalism from the initial contact and continued support
From the initial contact, Paige, through each next step of the process, Laura and then Pedro, I felt very helped and supported. It had been hard for me to seek help and after speaking to your representatives I felt safe and had confidence in their professionalism and knowledge. They all made me feel unjudged, all were kind and patient and happy to take more time if I needed more help around what I also needed to do from my end of ‘what next’.
7 de maio de 2026
Opinião espontânea
Resposta da PayPlan
Hi PJB,
Thank you for taking the time to leave a review.
I'm glad our team was able to help and support you in your situation, and that you felt safe and confident while speaking with us.
If there is anything else we can do to help you, please just get in touch, and a member of our team will be more than happy to help!
Warm Regards,
Mitch @ the PayPlan team
Customer service is 5*
Customer service & staff are fantastic, friendly & helpful. Emails to your designated service advisor i have found always replies within 24hrs. What let's the company down is the App & web account login. 5* for Customer service 1* for app & website.
4 de maio de 2026
Opinião espontânea
Resposta da PayPlan
Hi Richard,
Thank you for taking the time out of your day to leave a review, your feedback is hugely appreciated!
I'm happy to hear that you think our customer service and staff are fantastic, that is the standard that we consistently aim for, and I'm glad that standard has been met.
Just to let you know, the app has now been closed to all of our clients. Your plan is still active, and you can continue to manage everything online at www.payplanplus.com.
You can log in using the same email and password as before to access all your usual features.
If you’re having any issues logging in, we’re here to help. You can reset your password directly on the website or get in touch and we’ll walk you through it.
If there's anything else we can do to help you, please don't hesitate to get in touch!
Warm Regards,
Mitch @ the PayPlan Team.
Good customer care
Good customer care, very understanding and non judgmental
1 de maio de 2026
Opinião espontânea
Resposta da PayPlan
Hi Shelfer,
Thank you for taking the time to leave a review, your feedback is hugely appreciated!
If there's anything else we can do to help you, please don't hesitate to get in touch!
Warm Regards,
Mitch @ the PayPlan Team
For the longest time about 4 years and…
For the longest time about 4 years and over.. Debt has overwhelmed me. Speaking to Vicky today felt like been reborn, the support, the understanding, the non judgemental approach she took, information she provided. Thanks again Vicky
I cant wait for this journey of affordable repayments to start.
30 de abril de 2026
Opinião espontânea
Resposta da PayPlan
Hi,
Thank you so much for taking the time out of your day to leave a review. Your feedback is immensely appreciated!
I'm glad to hear that you've felt supported and not judged in the process. I'll pass this feedback onto Vicky who I'm sure will be glad to hear she was of help to you.
Remember, if you need anything from us at any time, do not hesitate to get in touch, and a member of the team will be more than happy to help.
Warm Regards,
Mitch @ the PayPlan team
Sheryl Glover was amazing helpful…
Sheryl Glover was amazing helpful professional and empathetic guided me and supported throughout the call. Such a gem
28 de abril de 2026
Opinião espontânea
Resposta da PayPlan
Hi there,
Thank you so much for taking the time to leave us a review, we really appreciate it!
We'll pass your kind words onto Sheryl too.
Kind regards,
Hannah, PayPlan
Was much easier talking about my…
Was much easier talking about my situation rather than bottling things up and no deal with the situation put my mind in a good place now
27 de abril de 2026
Opinião espontânea
Resposta da PayPlan
Hello,
Thank you for your review. We’re really pleased you reached out to us so we can help you with managing your debts.
If you have any questions in the future, please feel free to contact us.
Kind Regards,
Bailie,PayPlan
Spoke to Abigail and Vicky
Spoke to Abigail and Vicky. Both were so lovely and understanding. Made me feel really at ease.
27 de abril de 2026
Opinião espontânea
Resposta da PayPlan
Hello Aimee,
Thank you for your review. We strive to provide a service that is as understanding as possible for our clients.
Your kind words will be passed to Abigail and Vicky.
If you have any questions in the future, please feel free to contact us.
Kind Regards,
Bailie, PayPlan
Sheryl was so patient kind and…
Sheryl was so patient kind and understanding. Her support meant the world to me ❤️
23 de abril de 2026
Opinião espontânea
Resposta da PayPlan
Hi Nikki,
Thank you for taking the time to leave a review. I'm glad to hear your experience with us was a positive one, and you felt supported during the process.
If there's anything else we can do for you, don't hesitate to get in touch!
Warm Regards,
Mitch @ the PayPlan team.
Was so easy with the application and…
Was so easy with the application and everything was explained to me. Felt as ease with talking about my debts.
23 de abril de 2026
Opinião espontânea
Resposta da PayPlan
Hi Sonia,
Thank you for your kind review and for taking the time out of your day to do so. We're really pleased to hear the application process felt straightforward and that everything was clearly explained.
It’s important to us that you feel comfortable when talking about your situation, so it’s good to know we were able to support you in that way.
Best regards,
Mitch @ the PayPlan Team
Lauren was a great help with sorting…
Lauren was a great help with sorting out a plan to repay my debt
21 de abril de 2026
Opinião espontânea
Resposta da PayPlan
Hello Morgan,
Thank you for your review. It's very important to us to find all the available options for our clients to support them with their debt.
Your kind words will be passed to Lauren.
If you have any questions in the future, please feel free to contact us.
Kind Regards,
Bailie, PayPlan
100% these people change ur life I…
100% these people change ur life I could not be more grateful x
20 de abril de 2026
Opinião espontânea
Resposta da PayPlan
Hello Lee,
Thank you for your review. We're really pleased you reached out to us so we can help you with managing your debts.
If you have any questions in the future, please feel free to contact us.
Kind Regards,
Bailie, PayPlan
So extremely helpful
So extremely helpful, professional and knowledgeable.
18 de abril de 2026
Opinião espontânea
Resposta da PayPlan
Hello Danielle,
Thank you for your review. We strive to ensure that our support is as professional and helpful as possible for our clients.
If you have any questions in the future, please feel free to contact us.
Kind Regards,
Bailie, PayPlan
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