PayPlan Opiniões 

Allmas she’s a very incredible person. She have a very fat pay attention for the customer. I’m definitely very high recommendation for this person the ski very good and I have a discussed very very long for the phone call and she put everything on the solution to me and she’s the best employee in the world
Zoro

Chloe was very helpful in helping my out with financial advice and getting a DMP(Debt Management Plan) I was really struggling as Veteran of the armed Forces and I think this has been a light at the end of the tunnel helping me turn my life around Thanks so Much!

Tom

This service is amazing. Vicki, who I was working with, is a very kind and understanding woman. She was patient, non judgemental and so kind. They have been working with me to work out our debt and handle our money better. I didn't know what to expect when I spoke to PayPlan, I was embarrassed and anxious, but they put me at ease, and were so helpful.

Very helpful on the phone - dealt with a very traumatic situation. Easy to open up to. Excellent customer service.

Payplan have only just helped me out so I’ll avoid hyperbole, but I felt the most incredible relief to be guided by the most helpful person in the world, Jess from payplan who just helped me find a solution to a debt problem that was really starting to feel like it was simply unfixable. She probably does this a few times a day and it’s a breeze- probably just came off her dinner break. But she’s metaphorically saved our lives today and she’s not barely finished her lunch.

Multiple cards and a loan are now one single (and affordable) payment.

If you’re still reading this you either work at payplan or you’re maybe in the same situation, one you never intended to be in. But if that is the case- if you’re trying to fix it get in touch and just see what they can do for you too.

Ps forgot about the hyperbole

I cannot speak highly enough of the exceptional level of client care I received from Sharon Anderson. From the outset, she was professional and incredibly attentive, while also being warm, approachable and genuinely empathetic throughout the entire process.

What I had expected to be a dry and stressful conversation centred around finances and numbers was instead made into a genuinely positive and reassuring experience. Sharon took the time to listen carefully, explain everything clearly and ensure I felt comfortable and supported at every stage.

Sharon's ability to combine professionalism with such a friendly and understanding manner is rare, and it made a significant difference to my experience. I left the conversation feeling informed, reassured and far more optimistic than when I started.

An outstanding service from someone who clearly cares deeply about their clients. Highly recommended.

Very helpful from start to.end the lady who helped me is brilliant so thank u so much

I spoke to 3 people at Payplan today I was very impressed by them all, I only remember 2 of the agents names! VICKY and NONO DA SILVA, they both were professional and reassuring and kind and they went through the plan step by step answering any queries I had with grace and efficiency, I suffer from anxiety and sometimes I cannot get words out and feel frustrated and my mind goes blank but they both were patient and understanding and made the whole experience a good one so excellent work by PAYPLAN employees and well done to PAYPLAN for choosing them to work for you and training!

Amazing people harmonie and the other lady was just so perfect and wonderful. They helped out my mind at a very good company and would highly recommend. Thank you both very much.

I am so glad to work with Payplan. They are not only professional advisors also very caring about how we feel in the hopeless situation. Thank you so very much for your support and making me feel much better.

Mohammah H and the rest of the team I’ve spoken to have been so helpful with this. I have been really anxious about it all and they have been quick to get back to me and always answer my questions. Thank you all!

Vicki was very helpful and understanding of my situation.

Andrea listened to me & supported me. Gave me relevant information & some reassurance.

Absolutely brilliant! Laura Howard was so helpful and got everything sorted out for me in no time. Would definitely recommend their service.

Every help and understanding when Iam in a hard situation

I am currently in an IVA with PayPlan and am at the equity-in-lieu stage. My recent experience has been extremely poor and has had a significant impact on my mental health.

I raised a detailed query about a disputed additional income payment including concerns about conflicting information I had been given regarding whether bonus income is due during the equity-in-lieu period. I had previously been told in writing by PayPlan that the additional income clause did not apply during this period, yet I have since been chased for payment and threatened with breach action.

The communication has been appalling. My last several messages have each taken weeks to receive a response, and while waiting I have continued to receive text/WhatsApp/email payment demands. I then received a draft Notice of Breach despite my queries still not being properly answered.

I also tried to explore whether I could settle the remaining equity-in-lieu payments early with help from family. Rather than first being given a simple indicative figure or practical explanation of whether this was possible, I was sent a long and daunting list of formal requirements, including third-party letters, proof of funds, bank statements, ID and utility bills. I understand there may be formal processes involved, but at that stage I was only trying to understand whether early settlement was realistic before approaching family. The process made an already stressful situation feel even more overwhelming.

I then explained that I am due to receive a further company performance bonus soon and asked whether that could be used to pay anything properly due, clear the remaining equity-in-lieu payments, and bring the IVA to completion. Again, I have had no clear answer.

I sent a detailed email on 7 May explaining the situation again, including the serious impact this is having on my anxiety and depression, and asking for the matter to be escalated to a Supervisor or senior case handler. I also explained that I am receiving psychological support and was willing to provide evidence if required. Despite all of that, I have still had no response well over a week later.

This has left me feeling completely unsupported. I have had an awful week and have rarely felt so low or anxious. The IVA itself is stressful enough, but the uncertainty, lack of clarity, slow responses, breach warnings and automated payment demands are making it much worse.

What makes this particularly frustrating is that a significant amount of money goes into the IVA process, including fees. As the person living through this process, I would expect at least basic customer service, clear communication and timely responses — especially when vulnerability and mental health concerns have been raised. I do not feel I am receiving anything close to that.

I am not trying to avoid my responsibilities. I have repeatedly tried to engage, provide information, understand what is due, explore whether family support could help settle the equity position, and ask whether my next bonus could be used to bring the IVA to an end. But PayPlan’s handling of this has been poor, impersonal and deeply distressing.

Based on my recent experience, I cannot recommend PayPlan.

A very pleasant experience and show of professionalism working with the team and they have started clearing a path to get out of my situation which I thought had no fruitful outcome. A breathing space meant I can hopefully work on a plan with the help of the team who in my opinion have my highest thanks and praise for their work

Friendly compassionate staff who really put me at ease with the situation

So rewind back to September 12th of last year. A big accident at work and with that a huge impact on earnings. Loads of headaches trying to balance the finances and loosing the battle ultimately. So I made the call firstly through an advisor in the agricultural industry sector who recommended that I look into debt management. So I Did so under the assumption as you do that it was going to be a lecture etc, etc. Oh no, not remotely the case. Far from it in fact. Now let’s cue the star of Payplan and an asset to debt management and getting things done in an orderly, calm and extremely professional manner. Ellie Sterland is a credit to your company. Very thorough, patient, kind, extremely knowledgeable and doesn’t mind how long things take to get done. The little details, the unanswered questions, in fact all the details required to get this process done in a timely and efficient, not to mention stress free manner is where she excels. Nothing was overlooked by her. And the plan moving forward is being executed with the best possible outcome and can importantly let me focus on ongoing recovery and get myself back into a better, brighter future whichever way it takes me. And I can’t recommend Ellie highly enough for her time, professionalism and her commitment to her job. Trust me ladies and gentlemen, this is a big deal, but rest assured if you get Ellie as your case manager she will make the process a great deal easier. Because she’s patient, she’s extremely thorough, and she’s kind. And above all she cares! I truly can’t say enough good things about her. So a huge thank you to Ellie and indeed Payplan. Suddenly I can focus on the important issues with clarity again

Very helpful people especially merit and vicky give you good advice and help you through out the whole process to which some people find it overwhelming would highly recommend to anyone who is in a spot of bother