Pentagon Motor Group Opiniões 

Great experience with Pentagon for 9 years in the row. This time with store in Burton on Trend.Very profesional sellers, i seen and bought car exactly as was described. Many Thanks to Charlie Abbott the seller which help me with ours car from very beginning and make it easy as posible without stress or any rush. Very recommending Charlie and also rest of the team if anyone looking for good car.

Graeme Dennis was reassuringly professional

I think the general consensus is in, this is a terrible company. It is a real shame because Ryan, the Dacia sales person who I bought the car from, was really great, helpful and a pleasure to deal with. The issues are with the ongoing service and support (or lack of). They are unhelpful, ignore emails and generally quite rude. I won't be using Pentagon again. And Pentagon marketing team need not bother responding to this post with the usual "we’d appreciate the opportunity to look into this further and put things right for you" Pentagon have had plenty of chances.

I have just bought a Ford Transit eCustom from Pentagon Runcorn and had it delivered to my house.The communication has been excellent though out and Sam Fenton has been a star.He made a full,detailed walk around of the vehicle and has been professional through the whole process.The van arrived and was exactly as described with not a mark on it.It even came ply lined which was a bonus.Overall top customer service and wouldn't hesitate to recommend them to family and friends.

Had my car serviced by these guys very pleasant people would recommend did a good job Thankyou again definitly recommend

Very pleasant

Collected my peugeot 3008 gt today and I absolutely love my car Bradley shirt sales man at pentagon Barnsley what a man from the minute I walked into the show room to deliver of my car I can not fault anything Bradley listened to what kind of car I wanted and he pointed me in the right direction 5 stars to this man what a sales man pentagon got won't be leaving peugeot at all thank you so much Bradley shirt

Friendly staff, well looked after and car was cleaned.

I am sharing my experience with Pentagon Barnsley and Pentagon Motor Group to help other customers make informed decisions.

I purchased a vehicle from Pentagon and have been dealing with ongoing issues for over a year. Throughout this entire period, I have repeatedly tried to resolve the problems, but the process has been marked by administrative errors, inconsistent information, and a lack of clear communication. This has caused significant disruption to both my work and personal life.

Despite raising concerns multiple times over the past year, the service I received consistently fell below what I would reasonably expect. Key issues included:

Contradictory information from different staff members

Missed or unclear timelines

Inconsistent documentation relating to my vehicle

Pentagon Barnsley refusing to accept further bookings, leaving me without a practical route to resolve ongoing faults

Withdrawal of previously offered goodwill gestures without any prior caveat

Internal reviews that did not address the impact of these service failures on me as the customer

Although Pentagon states that no staff misconduct was identified, this does not change the fact that the handling of my case over the past year has caused considerable inconvenience, financial strain, and a loss of trust.

I have now had to escalate the matter to my finance provider and submit a formal Data Subject Access Request (DSAR) to understand how my case has been managed internally.

My experience may not reflect every customer’s, but it is important to highlight how prolonged and unresolved issues over a full year have affected my ability to rely on both the vehicle and the service provided. I hope Pentagon will use this feedback to improve transparency, communication, and customer care going forward.

Could not have asked for nicer people to have dealt with our new car. Chris Mcdonnell was very helpful and professional when dealing with us. He was supported by John and Manager Richard. Together they made the whole experience enjoyable. Customer service within this department is a credit to the Kia brand and deserves every creditation.

Callum was lovely and answered every one of my questions!

We are extremely disappointed with the service we have received from Volkswagen commercial vehicles Derby and the position this has left our business in.

Our commercial vehicle, which is still under warranty, first developed an engine warning light and airbag fault around 20th January 2026. We contacted the dealership immediately and the vehicle was booked in for 5th February 2026.

After a significant wait, the issues were not resolved. We were then asked to return the vehicle again, which we did on 23rd March 2026. Despite a second visit, the faults still remain unresolved.

As a result, the vehicle now cannot pass its MOT, which expires on 28th March 2026, due to the ongoing airbag fault. This means the van is effectively unusable and cannot be legally driven, leaving us without a critical vehicle for our business.

We were initially offered a further booking in June, which is completely unreasonable given the circumstances. It was only through our own persistence that this was brought forward to 26th April 2026 — still nearly a month away for a vehicle that is already off the road due to unresolved warranty issues.

We have made multiple attempts to escalate this matter. The Dealer Principal/Manager Daniel Hough was confirmed to be on site yesterday, yet chose not to return calls or respond to emails. This lack of accountability and communication is extremely frustrating.

As a small business, this situation is having a serious operational and financial impact. We rely on this vehicle daily, and being left without it through no fault of our own is significantly affecting our ability to work and serve our customers.

At no point have we been offered a suitable solution, such as vehicle collection, a courtesy van, or any meaningful support to reduce the impact on our business.

We chose Volkswagen expecting reliability, support, and a professional standard of service — particularly with a vehicle under warranty. Instead, we have experienced repeated inconvenience, unresolved faults, and a complete lack of urgency or accountability.

We would strongly advise other business users to carefully consider this experience before relying on this dealership.

what a load of rubbish this garage is . van came out worse than when it went in . oil
leak was ridiculous. well done Peougot Lincoln .

I recently bought my car with Pentagon in Nottingham Chilwell from Ellis Scott and I cannot recommend buying from them anymore! From initial contact from Ellis to inquiring about a car to the after sales has genuinely been absolutely spot on and I would gladly buy from them again in the future. Ellis took great care into ensuring I was well looked after and the service I was provided has been excellent. Thank you again!

Just this week have had husbands car in for a warranty repair and sons car in for MOT. On all of my visits into the dealership I have been kept well informed and updated on the vehicles progress. Steve (service manager) and the ladies on the front service desk were all very helpful and kept me up to date with everything. Highly recommended by our family

My Hybrid vehicle was involved in a road traffic accident.
My car was sent to Pentagon Motor Group, Sheffield to be repaired.
On returning my vehicle, it was found that the Hybrid electrics were playing up, which I believed was caused by the accident.
Pentagon mechanics took the vehicle back and checked the electrics fully. Several faults were found, but checks showed that it was not related to the accident.
Obviously being a complete layman in regards to hybrid vehicles, i found it hard to believe that it was not related to the accident.
This is where I got to know mechanics Darren Hunt and Jack.(second name not know).
Talk about ambassadors to the company.
No enquiry was to small or insignificant in relation to what questions I had or threw at them.
4 times I took my vehicle back into Pentagon regarding electric problems, and every time Darren was there checking through the system in front of me and explaining what needed to be sorted.
I was even provided with a hire car free of charge over the New year break while they continued to look into the problem.

Never once did I feel that I was being a problem for them while they tried to sort out the ongoing problem.
In the end the problem was sorted thanks to Darren’s persistence and knowledge.

What an ambassador Darren has turned out to be, and I will definitely be returning to Pentagon for any work needed for my vehicle,

A surprisingly smooth purchase from start to finish.
We live in rural west Devon and never dreamed we would buy my wife’s next new car from
Oldham !
Having tried to find a specific Clio model in a particular colour locally I took to the web. This would not previously have been my preferred route, especially when it seems that most of the cars advertised don’t really exist, they have just been sold or are at another site etc etc.
I called Pentagon Renault Oldham expecting the same response…. I was wrong.
I spoke with Neil H who we dealt with from start to finish, not only was the Clio we wanted ‘ real ‘ Neil sent us a video of it sat outside the dealership and that showed us all the details we needed to put our minds at rest.
To add what could have been a complication we had a part exchange car.
There was no need for us to worry. Everything was as straightforward as it possibly could be.
There followed the normal negotiations on prices but we were very happy with the agreed price to change from one car to the other.
Every question we had was responded to quickly and efficiently by Neil. It was a refreshing change from what seems to be the norm now with salespeople responding when they get around to it or feel like it - if indeed they do respond.
From initial enquiry on the 10th February to new 26 plate Clio being delivered on March 2nd we could not fault the process.
Yes we were worried, naturally if you are buying a car online / over the phone, certainly not how we have ever bought a car before, our worries and concerns have been proved to be unfounded.
The car is as it should be.
Delivered by a nice man from Oldham to Devon on time and in perfect condition.
So, if you are considering buying from Pentagon Oldham, in our experience please do it and if like us you would not normally consider such a distant ( geographically ) dealership then please take our buying experience as reason to not worry.
We would certainly buy from Pentagon and Neil again.

Bought a car from pentagon in may 25, car had a fault in early January 26, after calling and emailing several times I found out that the 12 month Mazda warranty hadn't been started when we purchased the car. After I explained to probably all the staff I managed to speak to that I needed warranty info to get my car looked at they told me that it would be sorted in 24 hours. I booked my car in to my local Mazda dealer (not Lincoln) who then explained to me that the warranty hadn't been started until I called them in Jan therefore I could not get my car sorted at my local dealer and it was down to pentagon to either pay for the problem or backdated the warranty ( due to 30 day period of new car purchase........by this point I'd had the car for 8 months). They agreed to backdate however the communication is abysmal. In the 3 months I have been trying to get these issues fixed I have had to make multiple phone calls to find out what is happening and yet in the same 3 months period I have received a total of 1 single phone call and one email, I am still awaiting any form of communication from Arnie with regards to the the outcome of my warranty and the fault on my car still has not been fixed! The communication and customer service from pentagon is non existent and frankly embarrassing! They tried to dress up their incompetence as a good will gesture by saying the warranty was set up in January to benefit me so I get longer warranty (despite my clear communication from the very first phonecall saying the car had a fault I needed the warranty details to get it sorted). This was not the first problem we encountered when purchasing a car from pentagon either, when we arrived to test drive the car, it was filthy, tobacco on driver side floor, dog poo bags stuffed in pockets at the rear of drivers seats, glove box full of leaves and old parking tickets. The car also had a scuff on one of the alloys and a small crack in the bumper, the sales person came up with some excuse and agreed that these issues would be fixed and a full valet would be done before we took the car so we (naively) accepted and returned the following week to pick it up (we don't live that close) upon arrival we checked over the car only to find that nothing had been done and when I questioned the sales person she had forgotten to log the repairs and insisted that the car had been cleaned that morning, until I showed her that the only thing that had been done was the floor mats had been removed which she said she would flag up with the cleaners. (We should have walked away here!) Because we live too far away to pop back we came to an agreement that she would send a mobile repair team to come and sort the issues which I was initially told it was a 2 man job and would take 2-3 days, it took the single mobile repair man approx an hour? To say I am disappointed with the whole process is an understatement, I would never even entertain looking at a car on sale at pentagon in the future let alone buy one from them, I certainly would not recommend them to anyone else. In fact my recommendation would be to steer well clear of pentagon motor group, all they have to offer is incompetence, a lack of communication skills and shoddy customer service! Disgraceful!

Staff are very friendly and are very helpful had the best experience always go back for my car service as they are so good