www.perchcapital.co.uk Opiniões 

75
•
TrustScore: 3 em 5

3,0

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Classificada 5 em 5 estrelas

Deborah' was so helpful from Blackpool. She was amazing attentive and informed in so many ways. 59minutes of information I need to go forward in life sorting out my finances for the future... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Ignores you when you give bankrupt paperwork including being discharged. Will only reply with how much you owe. Any complaint proceedure seems to be in name only as they dont seem to follow any. How... Ver mais

Classificada 5 em 5 estrelas

The lady on the phone delt with my frustration excellent, understanding & empathy, we got there in the end ,thank you

A empresa respondeu

Classificada 1 em 5 estrelas

These first class scum really have no limits at all!!!!!! used a solicitor’s to send a notice to the executor of the estate of the late Philip Turnbull !!!!!! Well guess what scum here in public I... Ver mais

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3,0

Aceitável

TrustScore: 3 em 5

75 opiniões

5 estrelas
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3 estrelas
2 estrelas
1 estrela

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Respondeu a 53% das suas opiniões negativas

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3,0

Todas as opiniões

(75)

34 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

The lady on the phone delt with my…

The lady on the phone delt with my frustration excellent, understanding & empathy, we got there in the end ,thank you

28 de agosto de 2026
Opinião espontânea
logótipo da www.perchcapital.co.uk

Resposta da www.perchcapital.co.uk

Hi Adele, thank you for taking the time to leave a review. We're pleased to hear our adviser helped guide the conversation with patience and understanding, and that you were able to reach a positive outcome despite your initial frustration. ~ AH

Classificada 1 em 5 estrelas

I got a letter from TM legal services…

I got a letter from TM legal services saying I have a debt with E-On and threaten with a CCJ saying Perch capital vs Me, and I investigated and found out a shop somewhere in Bury which I never knew, in-fact I went to see who the hell this is and found shop was closed and it was my first time in that area and they put my name in someone else debt, I am surely going to take them into court for this misleading and stress they causing me. They definitely seems a gang of scammers.

14 de agosto de 2026
Opinião espontânea
logótipo da www.perchcapital.co.uk

Resposta da www.perchcapital.co.uk

Hi Shaheryar, thank you for reaching out.

You can contact TM Legal on 01253 531562 who will be able to provide you more information and details surrounding why we have been making contact. ~MD

Classificada 5 em 5 estrelas

Debra from Blackpool was so lovely kind…

Debra from Blackpool was so lovely kind & respectful Debra help me so much she is an absolute credit to your company we need more Debra’s is this world be much better place 🤩

6 de agosto de 2026
Opinião espontânea
logótipo da www.perchcapital.co.uk

Resposta da www.perchcapital.co.uk

Hi John, thank you for taking the time to share your experience. We're delighted to hear Deborah in Blackpool treated you with such care and respect, and that her support helped you feel more confident about your next steps, She'll be pleased to know the difference she made. ~ AH

Classificada 4 em 5 estrelas

The representative I spoke to was…

The representative I spoke to was impeccable. Very helpful and considerate.

31 de julho de 2026
Opinião espontânea
logótipo da www.perchcapital.co.uk

Resposta da www.perchcapital.co.uk

Hi Andy, thank you for your review. We're pleased to hear the adviser you spoke with took the time to support you with care and consideration, and that the service left such a positive impression. ~MD

Classificada 5 em 5 estrelas

Deborah' was so helpful from Blackpool

Deborah' was so helpful from Blackpool.
She was amazing attentive and informed in so many ways.
59minutes of information I need to go forward in life sorting out my finances for the future.
Gave me 3 avenues to look into cab' andy's man club nd cruise.
Was very very so good for me going forward.. like a wise woman spiritual counsellor.
No really incredible conversation.
Thank u thank u thank u again.
Don't feel now that I need social services or my mental health team involved after speaking with her she was so,so supportive never in my life had a conversation like it.
Brilliant, caring, helpful, 1,000% on the ball.thanks A.C.I. and the lovely Deborah

28 de julho de 2026
Opinião espontânea
logótipo da www.perchcapital.co.uk

Resposta da www.perchcapital.co.uk

Hi Gary, thank you for your thoughtful review. We're so pleased Deborah in Blackpool took the time to listen and provide clear information and options, helping you feel more reassured and positive about moving forward with your finances and wider support needs. Your kind words mean a great deal to both Deborah and the team. ~ MH

Classificada 1 em 5 estrelas

FAO Craig Hinchcliffe CEO of Perch…

FAO Craig Hinchcliffe CEO of Perch Capital.

I made an initial complaint to Perch which I then had to refer to the Financial Ombudsman Service. Despite admitting errors and inaccurate reporting, Perch have failed to uphold any part of my complaint or accept meaningful accountability. My credit file still has not been corrected, despite repeated assurances demonstrating they do not care.

Perch has caused significant distress through inaccurate credit reporting, poor communication and repeated errors. I have never missed a payment, yet incorrect information has put my mortgage application at risk. The £100 compensation offered is offensive and does not reflect the seriousness of what has happened.

I am also going to be raising my concerns with the ICO regarding the handling of my personal data. My experience has been one of continual misinformation, broken promises and a complete lack of customer care.

This can all be rectified with Perch updating my credit file with the correct information and acknowledgment of their absolute catalogue of errors.

1 de maio de 2026
Opinião espontânea
logótipo da www.perchcapital.co.uk

Resposta da www.perchcapital.co.uk

Hi Katie, were sorry to hear that you have not had a pleasant experience. Our aim is always to make things right and put the customer first, we understand this may not always happen or be reflected in our outcomes.

We have forwarded your concerns to the relevant department to understand how and where we can improve ~NS

Classificada 1 em 5 estrelas

False reports on my credit score.

I have had this company show up out of nowhere on my credit report saying I owe money for a car finance from 19 Apr 2023. Ive never owned a car. Also they purchased a sim card debt that I was told would be cancelled which is why I never continued with the contract.

19 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Deborah was very helpful

Deborah was very helpful

1 de julho de 2026
Opinião espontânea
logótipo da www.perchcapital.co.uk

Resposta da www.perchcapital.co.uk

Hi Robert, thank you for your feedback - we’re glad to hear Deborah made things easier for you and provided such helpful support throughout.
~ AH

Classificada 5 em 5 estrelas

I can't thank you enough.

I can't thank the lady that I spoke to enough after today's phone call. I had explained my past situation as to how I had got into the debt they were trying to get payment for and how I had had some other debts written off due to my circumstances at the time. It was hard for me to speak about it but I managed to, and after about 5 mins of talking she said she needed to speak to a senior manager. She came back and said that the debt was written off and I didn't have to worry about it. My experience with these and other debt collection agencies and debtors are usually good. You just have to be honest and explain stuff and they do listen. Thankyou again, you've no idea what a relief it was to have you listen.

29 de maio de 2026
Opinião espontânea
logótipo da www.perchcapital.co.uk

Resposta da www.perchcapital.co.uk

Hi Sarah, thank you for sharing this - we’re really glad you felt listened to and that our colleague could get the debt reviewed and written off after your call. We know how hard those conversations can be, so it’s great to hear it brought you real relief.
~ MH

Classificada 1 em 5 estrelas

False Credit Report Cancelled

Dear Trustpilot,

TransUnion have written to cancel Perch Capital's credit report regarding the fake transaction with Credit Finance.

I do not have a reference number with Perch Capital or TM Legal, because I am not their customer and would never be one.

Thank you.

20 de maio de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Company not giving proper answer and…

Company not giving proper answer and blame which payment what for not clearfy anything and put in bed credit

22 de abril de 2026
Opinião espontânea
logótipo da www.perchcapital.co.uk

Resposta da www.perchcapital.co.uk

Hello Kalpeshkumar - so that we can investigate, can you please respond to the request for information so that we can identify the account. Unfortunately, we cannot do this using the name on on this review alone.

Many thanks.

Classificada 5 em 5 estrelas

10/10

Deborah was kind, helpful, friendly and informative. Lovely experience in a not so nice situation, thanks Deborah!

14 de abril de 2026
Opinião espontânea
logótipo da www.perchcapital.co.uk

Resposta da www.perchcapital.co.uk

Hi Emma, thank you for sharing this - it’s lovely to hear Deborah was kind, friendly and informative, and helped make a difficult situation feel much easier.
~ NS

Classificada 1 em 5 estrelas

3 times i called these to pay off…

3 times i called these to pay off another final payment for the THIRD time for a phone bill i had 10 years ago! Got cut off every time I mentioned wanting confirmation that once again I paid I would recieve it in writing that I owed nothing else moving forward incase they were again to contact me with another bill!!

26 de março de 2026
Opinião espontânea
logótipo da www.perchcapital.co.uk

Resposta da www.perchcapital.co.uk

HI Victoria - we've asked for some further information so that we can identify your account and investigate. We want to be able to give you the confirmation you need.

We are really sorry that you keep getting cut off.
~NS

Classificada 1 em 5 estrelas

Obtained a CCJ for a statute barred…

Obtained a CCJ for a statute barred debt and sent correspondence to a previous address. Very convenient set of "oopsy daisy" moments from them. Some would say it could be deliberate.

24 de março de 2026
Opinião espontânea
logótipo da www.perchcapital.co.uk

Resposta da www.perchcapital.co.uk

Hello Michael - we want to get this resolved for you. We've identified accounts in your name but wanted to ensure we are investigating the right one.

None of the accounts we can identify are statue barred, however the only way to investigate this is if you could contact us.

Throughout our communications with you, you would have received contact information specific to your account, so we'd encourage you to get in touch so we can identify and put things right where we can.

Classificada 5 em 5 estrelas

We had a great experience due to a nice staff member

Had a call from a lovely lady called Deborah who took the time to help me set up a payment plan. She was absolutely wonderful and so empathetic with my situation and nothing was too much trouble for her. Payment plan now in place thank you

17 de março de 2026
Opinião espontânea
logótipo da www.perchcapital.co.uk

Resposta da www.perchcapital.co.uk

Thanks, Simon. Great to hear Deborah was so helpful and empathetic while getting your plan set up.

Classificada 1 em 5 estrelas

Disgusting company who failed to follow…

Disgusting company who failed to follow the practices FCA using bully tactics to get me to accept a debt that isn’t mine: they can’t prove it is mine and this had been going on for years it’s also statue barred debt so now I’m going to prove they are in the wrong they still put a default on my credit report . The ombudsman and FCA are taking action I’m awaiting further investigation: don’t let them get away with it. I have sent cease and desist letter they ignored me. I also sent a prove it letter again I am
Sure they will just ignore me. It goes around in circles account on hold for 60 days cooling off and then the harassment starts again.. I’m not ignoring them I have asked them to prove the debt and refer to the creditor but I just get ignored. Do your research and fight back .

13 de março de 2026
Opinião espontânea
logótipo da www.perchcapital.co.uk

Resposta da www.perchcapital.co.uk

Hello Samantha - thanks for your review. Your accounts remain on hold as per the email you received towards the end of last week. We can see that you have since responded and this will get reviewed in due course.

Classificada 5 em 5 estrelas

Unaima was amazing she spoke to me like…

Unaima was amazing she spoke to me like i actually existed thanks to her i understood everything

6 de março de 2026
Opinião espontânea
logótipo da www.perchcapital.co.uk

Resposta da www.perchcapital.co.uk

Thanks Kian. Great to hear Unaima explained everything clearly and made you feel listened to. Thanks again

Classificada 1 em 5 estrelas

These first class @&@@&& really have…

These first class scum really have no limits at all!!!!!! used a solicitor’s to send a notice to the executor of the estate of the late Philip Turnbull !!!!!!
Well guess what scum here in public I demand a full written apology and agreement never to contact me again through any agency whatsoever !!!!!
Police… action fraud and the fca have been notified of your unscrupulous conduct!!!!
This one bites !!!!!

27 de fevereiro de 2026
Opinião espontânea
logótipo da www.perchcapital.co.uk

Resposta da www.perchcapital.co.uk

Hello Philip - so that we can investigate, can you please respond to the request for information so that we can identify the account. Unfortunately, we cannot do this using the name on on this review alone.

Many thanks.

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