James was extremely friendly, patient and efficient. He solved my query within minutes and didn’t even need to sit on hold either before or during our call, very impressed! 10/10 customer service. Als... Ver mais
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Leia as opiniões dos outros
Very kind, reassuring and helpful. I get anxious with these phone calls but absolutely no anxiety whatsoever talking with Flo. She assisted me whilst explaining everything and ensuring I understood w... Ver mais
A empresa respondeu
The staff member i spoke to was lovely and helpful and i feel for her being stuck in these situations but its appalling. From a £422, we are being made to pay £307 of the bill. Customers of 9 years,... Ver mais
I needed to have a second call to Perfect pets regarding a disagreement with the vet hospital over payment. Oliver was 10 out of 10 during this call. He was aware of the original call so it made it mu... Ver mais
Informações sobre a empresa
Sobre Perfect Pet
Escrito pela empresa
We Speak Pet
Understanding your pet and choosing the right cover for them isn’t always easy.
Perfect Pet are pet-loving people, here to make insurance choices simple, whatever your budget.
Choose from a range of policies that come with vet-backed tools and support to guide you through the decisions that count.
Insurance your pet would choose
Policies at great value for you and your sidekicks by people that understand pet health and what it takes to get them better.
Understand your pet’s needs
When your pet asks for help, rapidly check symptoms online and get 24/7 instant video vet advice to help you to get them back on their paws.
No surprises
No digging for hidden fees: interest-free monthly plans, a low £90 excess and direct vet payments.
Fetching good times
Save big on prescription medications and preventative healthcare treatments, plus unleash great pet discounts to keep tails wagging.
Join the Perfect Pet pack today for award-winning insurance that speaks your pet’s language.
Multi Pet Discount: Policies must be purchased direct and at the same time. Accident Only policies are excluded from the multi-pet discount offer.
Moneyfacts 5 Star rating applies to Elite Extra Plus dog insurance.
Informações de contacto
Warner House, SP1 3TB, Salisbury, Reino Unido
- 01992667330
- info@perfectpetinsurance.co.uk
- www.perfectpetinsurance.co.uk
4,6
Excelente
17 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 98% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Perfect Pet
Thank you for your review Jennie.
No long hold time and clear information…
No long hold time and clear information about the policy. Really helpful thank you
21 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
We are glad to hear we were able to assist you Leigh. Thank you for the review.
James at perfect pet provided excellent…
James at perfect pet provided excellent service and helped me and my dog find an affordable plan to go forward with
21 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
We’re pleased that James was able to provide excellent service and support you in finding an affordable plan for your dog.
Thank you for taking the time to share this. We’ll make sure James sees your feedback.
Robyn was extremely helpful and polite…
Robyn was extremely helpful and polite she answered all my questions. This was the first time I contacted Perfect Pet having had insurance for my dog Milo for the 2nd year running. It has given me much confidence in the company. Thank you Robyn.
20 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
We’re pleased Robyn was able to answer your questions clearly and politely, especially after being with us for Milo’s cover for another year Emma.
It’s great to hear the conversation gave you more confidence in Perfect Pet. Thank you for taking the time to share this, and we’ll make sure Robyn sees your kind words.
Assistant explained things very well.
Assistant explained things very well.
20 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
Thank you for your review Hazel.
He was very helpful
He was very helpful. The convo was over 30 mins long and he was very patient with me. I'm super happy with his service
20 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
We’re pleased that our adviser gave you the time you needed, stayed helpful throughout and made sure you felt supported by the end of the call.
Thank you for such kind feedback. It’s lovely to hear you were so happy with the service.
Will was really friendly
Will was really friendly, helpful and efficient
20 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
Thank you for your review Penny. We are glad to hear that Will was able to assist you.
Polly was very helpful and understanding
20 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
Thank you for your review David.
James was very friendly and helpful
James was very friendly and helpful. My insurance was up for renewal, he understood what I needed help with and did his best to sort it out, in the end I went for a different insurance option and came away much happier.
20 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
James clearly took the time to understand what you needed from your renewal.
We’re pleased he was able to talk things through, explain your options and help you find a different level of cover that felt better for you.
Thank you for sharing this. It’s great to hear you came away much happier with the outcome.
Nancy was very helpful getting the best…
Nancy was very helpful getting the best quote and explaining the benefits
20 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
We are glad to hear that Nancy was able to assist you Gayle. Thank you for taking the time to leave a review.
Nancy was really friendly
Nancy was really friendly. She tried to get a better price for me which wasn't possible but I'm happy with the figure anyway!
20 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
It’s good to hear Nancy made the renewal conversation a positive one.
We’re pleased to hear that she was friendly and tried to help with the price, even though a further reduction wasn’t possible on this occasion.
Thank you for staying with Perfect Pet and for taking the time to leave this feedback.
Robyn answered my questions quickly and…
Robyn answered my questions quickly and professionally
19 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
We’re pleased Robyn was able to answer your questions clearly and without delay.
Thank you for taking the time to leave this review Mrs Bailey.
The young lady was polite and…
The young lady was polite and respectful, but couldn't answer skne questions
19 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
Thank you for your feedback Andrew.
We’re pleased the person you spoke with was polite and respectful, but we’re sorry she wasn’t able to answer everything you needed at the time.
We appreciate you letting us know, as it helps us understand where we may need to give the team clearer support or information.
Good call
Robyn was helpful and answered my questions. The phone line was bad but she communicated clearly, which helped us both.
19 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
We’re pleased to hear that Robyn was able to help and answer your questions clearly Katie.
We appreciate your patience, and we’ll make sure your feedback is passed on to her.
I don’t trust this company to provide insurance
By far one of the worst companies I have ever come across. They have consistently failed to take my direct debit for a year despite my account not changing and speaking to their ‘customer service’. If they cannot do a simple action such as taking payment, I don’t not trust their ability to act as an insurance company. Stay clear, they are torrid company and certainly not capable of offering you insurance.
3 de setembro de 2025
Opinião espontânea
Resposta da Perfect Pet
Thank you for your feedback Tom. I can see that a member of our team emailed you on the 19th of August to discuss this matter with you.
Helpful
My query was handled quickly and this was very helpful.
11 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
Thank you for your review Sarah.
Excellent customer service
Hannah was very informative. Excellent customer service. So much so, I called back and took the pet insurance.
17 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
This is lovely to hear Kelly.
We’re pleased Hannah was able to explain everything clearly and give you the information you needed to feel confident taking out cover with us.
Thank you for choosing Perfect Pet, and for taking the time to recognise Hannah’s excellent service.
Hannah was so polite
Hannah was so polite, professional and helpful. She must be a real asset to the company.
19 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
Hannah will be really pleased to read this.
We’re glad she came across as polite, professional and helpful, and it means a lot to hear you describe her as an asset to Perfect Pet.
Thank you for taking the time to leave such kind feedback Mr Hanson.
Great customer service.
19 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
Thank you for taking the time to leave a review Ryan.
Helpful service
Nancy was helpful in offering different options. She listened and offered advice.
I was disappointed that two payments came out for end of policy and the start of my new one, when staying with the same provider.
19 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
Thank you for your honest feedback Sarah.
We’re pleased Nancy listened, talked through the different options available and was able to offer helpful advice.
We’ll make sure your feedback regarding payments is shared with the relevant team.
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