Dean Hasell visited us after requesting quote for new composite front door. He was very informative and knowledgeable about the products and was not your usual pushy salesman. After a short conversati... Ver mais
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Had initial visit from Gary who very patiently explained all our options and demonstrated the product (i. This case, a window). Decided to have all my windows and doors replaced. Prompt follow up call... Ver mais
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George and Elliot, who installed our window, were prompt, efficient and courteous. They did a five star job and excellent work. However our experience with the sales staff varied. We were given inaccu... Ver mais
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The fitters Who were George and elliot we're very prompt. 8.30 to 9am every morning. Did a cracking job on the new doors and windows they cleaned up after themselves very happy customer here. I wo... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Permaframe is a leading installer of Conservatories, Orangeries, Solid Roofs, Double Glazing Windows & Doors throughout Somerset. We are dedicated to providing traditional values such as excellent craftsmanship, value for money and outstanding customer service as well as incorporating the latest in product innovation and design. Whether it is windows, doors, a conservatory or solid roof extension product that you require we treat every customer as unique.
Informações de contacto
Unit B4 Southgate Commerce Park, BA11 2RY, Bath, Reino Unido
- 01373 794000
- sales@permaframe.co.uk
- www.permaframe.co.uk
4,4
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Conservatory Guarantee Not Transferrable (unless you meet their very specific conditions)
We have a PermaFrame conservatory that was installed in 2018 by a previous owner of the house. We bought the house back in 2024 and have always had leaks in the roof but it has never been major enough to warrant calling or enquiring about fixes.
Last night we had a pretty major storm and it showed us quite how many leaks there were in and around all of the seals, whether it be roof or walls. All the contents has been left somewhat damp following the storm, and we're left with a rather unusable space.
I contacted Permaframe to try and figure out whether it was still covered by the guarantee they advertise on the website. I was initially told that yes it was still within the 10 year guarantee and they just needed a few more details from me. Upon hearing that I was not the original purchaser they swiftly told me there was nothing they can do. Not only could they not offer anything through the guarantee (which 30 seconds before had 2 years left on it), they could not even recommend or provide anybody to come and have a look or repair. Upon filing a complaint with the company I was once again told that this was all detailed in the original guarantee and that there was a 2 week transfer window where I could have done this, albeit there would have been an administration fee too.
I have now been told that I need to find my own company more local as they don't have any options. For a company that advertises 'Confidence' on their own website I have been filled with everything but confidence.
I fail to see how any guarantee that needs to be transferred between owners is designed to do anything other than trip people up should there be a problem during this period. All the mentions of an aftercare service seem to be pretty null and void and by the sounds of it after your guarantee has elapsed, your on your own anyway.
I would not recommend using this company if you want long-lasting support.
23 de junho de 2026
Opinião espontânea
Resposta da Permaframe Home Improvements Ltd
Dear Mr Pomeroy,
Thank you for taking the time to leave your review. I am sorry to hear about the issues you have experienced with your conservatory, particularly following the recent storm.
I would like to clarify our position regarding the guarantee. The purpose of our guarantee is to protect the customer who purchased the product directly from us. It forms part of the contract between our company and that customer and, as clearly stated within our terms and conditions, it is non-transferable.
As you were not the original purchaser, we are unfortunately unable to provide warranty cover under that guarantee. While I appreciate this is not the outcome you were hoping for, we have to apply the same terms consistently and fairly in every case.
I am sorry that we were unable to assist you under the guarantee and regret that this has left you with a negative impression of our company.
Kind regards,
Joseph Heaton
Director
Very quick and excellent job Kyle and…
Very quick and excellent job Kyle and Tyron were very polite
16 de junho de 2026
Opinião espontânea
Resposta da Permaframe Home Improvements Ltd
Thank you for taking the time to leave your review.
We are delighted to hear that Kyle and Tyron carried out the work quickly and to an excellent standard, and that you found them both polite and professional throughout the installation.
We really appreciate your feedback and will ensure your comments are passed on to Kyle and Tyron, who will be pleased to hear them.
Thank you again for choosing Permaframe Home Improvements.
Kind regards,
Andy Hill
Director
Permaframe Home Improvements
Excellent all round
Permaframe provided an excellent service all the way through from Dean, who was very informative and efficient with ordering my windows, to Kyle and Tyron, who fitted them quickly and expertly. They were very polite and tidied up really well afterwards. I was also very impressed with Louise in the office, who was extremely helpful and efficient. I’m very pleased with my new windows, they are excellent quality and I’m impressed that they carry a 20 year guarantee.
15 de junho de 2026
Opinião espontânea
Resposta da Permaframe Home Improvements Ltd
Thank you for taking the time to leave your review.
We are delighted to hear that you received such an excellent service throughout your experience with Permaframe. It’s great to know that Dean was informative and efficient during the ordering process, and that Kyle and Tyron carried out the installation quickly, expertly, and with care and respect for your home. We are also pleased to hear that Louise was helpful and efficient in supporting you from the office.
We really appreciate your kind comments regarding the quality of your new windows and the reassurance of the 20-year guarantee. It’s always rewarding to know our customers are happy with both the product and the overall service.
Thank you again for choosing Permaframe Home Improvements.
Kind regards,
Andy Hill
Director
Permaframe Home Improvements
George did a super job of installing…
George did a super job of installing our bedroom window. Very diligent in his work and a very nice, friendly man. He sorted out our other two windows we had installed previously as the latches were sticking a little. He also ran a dust sheet through the hall way into the bedroom. Great quality work all round.
11 de junho de 2026
Opinião espontânea
Resposta da Permaframe Home Improvements Ltd
Thank you for taking the time to leave your review.
We are very pleased to hear that George carried out the installation of your bedroom window to a high standard and that you were happy with both the quality of his workmanship and his professional, friendly approach. It’s also great to know he took the time to adjust your previously installed windows to ensure everything was working properly, and that he maintained a tidy working area throughout.
We really appreciate your feedback and will make sure your comments are passed on to George.
Thank you again for choosing Permaframe Home Improvements.
Kind regards,
Andy Hill
Director
Permaframe Home Improvements
Kyle and Tyron the two instructors came…
Kyle and Tyron the two instructors came and never stopped until the job was completed, the finish of their work was excellent, their was a couple of faults we picked up on later but they were rectified the next day so happy with that, there was only one thing we didn’t notice and the the post lady picked up on we don’t have a letter box, don’t know how this got missed on the order as there was one on the door removed?
2 de junho de 2026
Opinião espontânea
Resposta da Permaframe Home Improvements Ltd
Thank you for taking the time to leave such a detailed review.
We're delighted to hear that Kyle and Tyron provided a high standard of workmanship and remained committed to completing the installation to an excellent finish. Customer satisfaction is extremely important to us, so we're also pleased that the few issues identified after completion were addressed promptly and resolved the very next day.
We appreciate you bringing the letterbox issue to our attention. We understand how this could be frustrating, especially as the original door had a letterbox fitted. We will review the order details internally to understand how this was overlooked and ensure any necessary action is taken.
Thank you again for your feedback and for choosing Permaframe Home Improvements. Your comments help us continue to improve our service, and we are grateful for your support.
Kind regards,
Andy Hill
Director
Permaframe Home Improvements
Tyron and kyle did an amazing job on…
Tyron and kyle did an amazing job on both of our doors, friendly and good to talk to definitely would recommend them both, good job guys
29 de maio de 2026
Opinião espontânea
Resposta da Permaframe Home Improvements Ltd
Thank you very much for taking the time to leave your review.
We’re really pleased to hear that Tyron and Kyle did an excellent job with your doors and that you found them friendly and easy to talk to throughout the installation. It’s always great to know our fitters are delivering both quality workmanship and a positive customer experience.
We truly appreciate your recommendation and will make sure your kind feedback is passed on to Tyron and Kyle.
Thank you again for choosing Permaframe Home Improvements.
Andy Hill
Director
Permaframe Home Improvements
The fitter GEORGE was very friendly
The fitter GEORGE was very friendly and helpful and did a great job so clean and tidy made it good very very nice thank you so much the QUALITY of the doors was very good and the service i had was very helpful and good 👍
22 de maio de 2026
Opinião espontânea
Resposta da Permaframe Home Improvements Ltd
Thank you very much for taking the time to leave your review.
We’re delighted to hear that George was friendly, helpful, and carried out the installation to a high standard. It’s great to know you were pleased with the quality of the doors as well as the overall service provided, and that everything was left clean and tidy.
We really appreciate your kind feedback and will ensure your comments are passed on to George and the wider team.
Thank you again for choosing Permaframe Home Improvements.
Andy Hill
Director
Permaframe Home Improvements
Ordering and delivery date excellent…
Ordering and delivery date excellent service. George the fitter was fantastic. He completed a great job and was clean and tidy, with no mess. We are really pleased with the whole service and the quality of the windows are very noticeable compared to others.
7 de maio de 2026
Opinião espontânea
Resposta da Permaframe Home Improvements Ltd
Thank you, Susan, for taking the time to leave such a positive review.
We’re delighted to hear that you were pleased with both the ordering process and the delivery timescale, and that the whole experience met your expectations.
It’s especially great to hear your kind comments about George. We’re pleased he carried out such a fantastic installation while leaving everything clean and tidy throughout.
We’re also delighted that you’ve noticed the quality of the windows and are so happy with the finished result.
Thank you again for choosing Permaframe Home Improvements.
Kind regards,
Andy Hill
Director, Permaframe Home Improvements
Excellent customer sevice
Had a visit from Dougie Anderson about a new front door. Dougie arrived spot on time, took us through, and explained. the process and the different options available. Then he took us through the options for the door. Having chosen the one we liked, Dougie then arrange for a Surveyor for the following week. Dougie was both friendly and professional, explaining everything in simple terms that were easy to follow. It was excellent customer service and Dougie is a credit to the company.
8 de maio de 2026
Opinião espontânea
Resposta da Permaframe Home Improvements Ltd
Thank you, Ron, for taking the time to leave such a detailed and positive review.
We’re delighted to hear that Dougie provided such excellent customer service during your appointment. Arriving on time, explaining the process clearly and helping guide you through the available options are exactly the standards we aim to deliver.
It’s fantastic to know that you found the experience friendly, professional and easy to follow throughout. Your comments about Dougie being a credit to the company will mean a great deal to him, and I’ll be sure to pass your feedback on.
Thank you for choosing Permaframe Home Improvements.
Kind regards,
Andy Hill
Director, Permaframe Home Improvements
John Tapsell New Bay Window…
John Tapsell had a Bay Window fitted.The fitter George was absolutely brilliant his work was very professional.He left no mess and must be an asset to your company .
24 de abril de 2026
Opinião espontânea
Resposta da Permaframe Home Improvements Ltd
Thank you, John, for taking the time to leave such a positive review.
We’re delighted to hear that you’re so pleased with your new bay window and that George carried out the installation to such a professional standard.
It’s great to know he left everything clean and tidy and made such a positive impression. Your comments about him being an asset to the company are greatly appreciated, and I’ll be sure to pass your kind feedback on to him.
Thank you for choosing Permaframe Home Improvements.
Kind regards,
Andy Hill
Director, Permaframe Home Improvements
Had my porch replaced
Had my porch replaced and it now looks lovely. Josh and his team arrived bang on time and proceeded to demolish the old porch, lay the new foundation and erect the walls using the old composite stones which blended well with the rest of the house. They did all the excellent work in just 2 days. Next up was Glyn and Chase who installed the roof, windows and lovely new door. They did such a good job and well within the allotted time frame. I particularly liked the use of WhatsApp as the project management tool. I was kept up to date, Amanda and Abbey answered any queries very promptly with enthusiasm. Well done to all at Permaframe.
30 de abril de 2026
Opinião espontânea
Resposta da Permaframe Home Improvements Ltd
Thank you, Simon, for taking the time to leave such a detailed and positive review.
We’re absolutely delighted to hear how pleased you are with your new porch and the finished result. It’s fantastic to know that Josh and his team carried out the groundwork and construction so efficiently, while ensuring the new porch blended beautifully with your home.
We’re also pleased to hear that Glyn and Chase delivered such a high standard when installing the roof, windows and new door, all within the expected timeframe.
Your kind comments regarding Amanda and Abbey are greatly appreciated as well. Keeping customers informed and responding quickly throughout the project is something we take great pride in, so it’s wonderful to hear that the WhatsApp communication worked so well for you.
I’ll be sure to pass your feedback on to everyone involved.
Thank you again for choosing Permaframe Home Improvements.
Kind regards,
Andy Hill
Director, Permaframe Home Improvements
You did what you said
You did what you said
Turned up on time
Very efficient
23 de abril de 2026
Opinião espontânea
Resposta da Permaframe Home Improvements Ltd
Thank you for taking the time to leave a review.
We’re delighted to hear that we delivered on our promises, arrived on time and provided an efficient service. That’s exactly the standard we aim to achieve for every customer.
Thank you for choosing Permaframe Home Improvements.
Kind regards,
Andy Hill
Director, Permaframe Home Improvements
Terrible service & project management
My review is about the service that I received and not about the quality of the product. In short, I would not recommend working with Permaframe. It has taken 4 months to complete a very modest sized conservatory that was scheduled to take 3 weeks in total. This can be summarised as being down to terrible project management, an inability to manage their suppliers so they received items on time and the right items full stop, rushed / poor quality work that resulted in needing multiple visits to rework. At no point did permaframe take ownership and after some pretty substantial issues at the beginning I would have thought they would have given extra care and attention in fact it seemed the opposite. Trades people didn't turn up when they were supposed to, one came and went and left my home unlocked and totally unsecured. The conservatory wasn't sealed to the external wall, all the internal sealing had to be dug out and redone because the first attempt was so poor. Defects in the frames were missed when the product was put together it was unbelievable. After getting an escalated management visit for them to deal with some remaining issues they themselves didn't do the work they came to do properly and someone had to come back.
I sought compensation from permaframe and (having spent nearly £30k in total) I was offered the insulting sum of £100. I absolutely would never recommend them or their sister firm TWC Home Improvements.
Even more disappointingly the only two people that 'management' apologised for and for what had gone on where the women on the team, one for being pregnant and focused on her upcoming maternity leave and the other for being new and not able to cope - delightful.
31 de março de 2026
Opinião espontânea
Resposta da Permaframe Home Improvements Ltd
Hi Abbie,
Thank you for taking the time to leave your review here as well. We have responded to your feedback on other platforms, and our position remains consistent.
We’re sorry that you feel this way about your experience. However, it is important to provide some context. Your conservatory was not a straightforward installation, and there were elements that impacted both the programme and sequencing of works. While we always aim to meet initial timeframes, bespoke projects can encounter challenges that extend durations.
Throughout the project, we remained actively involved and attended site on multiple occasions to address the concerns you raised. Where issues with workmanship or finishing were identified, these were rectified, and further visits were arranged to ensure the installation was completed.
Concerns such as site security and missed items are taken seriously. Where these arose, they were addressed and followed up to ensure the property was left secure and the work brought up to standard.
In terms of project management and communication, there was ongoing involvement from the team, including escalation to senior management. While we appreciate you may not feel this was sufficient, it is not accurate to say that no ownership was taken, as significant time and resource were committed to resolving matters.
Regarding compensation, this was reviewed carefully and the amount offered reflected what we considered appropriate in the circumstances, taking into account the works completed and the efforts made to resolve issues.
Finally, in relation to your comments about our team, any references made were not intended as excuses, but simply part of explaining the situation at the time. We take pride in supporting our staff and maintaining professionalism across the business.
We do regret that you feel unable to recommend us, but we are pleased the project has now been completed.
If you would like to discuss anything further, we remain available.
Andrew Hill
Director
Permaframe Home Improvements
Window replacement
I recently had my windows replaced and the entire experience was seamless from start to finish. If you’re looking for quality products backed by a professional installation team, I can’t recommend them enough.
The standout part of the process was the fitting crew. Kyle, Tyron, Craig, and Ben were absolute professionals.
They arrived on time and worked diligently to get the job done without any unnecessary delays.
The attention to detail in the finishing and sealing was top-notch.
They were incredibly respectful of my home, using dust sheets and ensuring every bit of debris was cleared away before they left.
All four guys were polite, approachable, and happy to answer any questions I had throughout the day.
The new windows have made a massive difference in both the appearance and the insulation of my home. The fit is perfect, and the operation is smooth.
Huge thanks to Kyle, Tyron, Craig, and Ben for their hard work.
15 de abril de 2026
Opinião espontânea
Resposta da Permaframe Home Improvements Ltd
Thank you for taking the time to leave such a detailed and wonderful review.
We’re absolutely delighted to hear that your experience was seamless from start to finish and that you’re so pleased with your new windows.
It’s fantastic to know that Kyle, Tyron, Craig and Ben delivered such a professional installation service. Arriving on time, working efficiently, paying close attention to detail and treating your home with care are exactly the standards we strive to maintain.
We’re especially pleased to hear how much of a difference the new windows have made to both the appearance and insulation of your home.
Your kind comments will mean a great deal to the team, and I’ll be sure to pass your feedback on to them all.
Thank you again for your recommendation and for choosing Permaframe Home Improvements.
Kind regards,
Andy Hill
Director, Permaframe Home Improvements
Kyle
Kyle, Tyron, Ben and Craig were all very professional ,very polite and respectful during the installation of my new windows . Very pleased with the result.
23 de abril de 2026
Opinião espontânea
Resposta da Permaframe Home Improvements Ltd
Thank you for taking the time to leave a review.
We’re delighted to hear that Kyle, Tyron, Ben and Craig provided such a professional service and were polite and respectful throughout the installation of your new windows.
It’s great to know that you’re so pleased with the finished result. I’ll be sure to pass your kind comments on to the team.
Thank you for choosing Permaframe Home Improvements.
Kind regards,
Andy Hill
Director, Permaframe Home Improvements
George our fitter was very good and…
George our fitter was very good and worked around us as much as possible. Permaframe themselves have kept in touch throughout the process and when we noticed things were not quite right have ordered the new parts we need with the installation booked in for next week.
17 de abril de 2026
Opinião espontânea
Resposta da Permaframe Home Improvements Ltd
Thank you for taking the time to leave a review.
We’re pleased to hear that George provided a great service and worked around your needs as much as possible. It’s also good to know that communication throughout the process has been clear and that any issues identified are being addressed promptly.
We appreciate your patience while the replacement parts are arranged and fitted, and we’re confident everything will be completed to the high standard you expect.
Thank you for choosing Permaframe Home Improvements.
Kind regards,
Andy Hill
Director, Permaframe Home Improvements
Great service from a local firm
Great customer service from a local firm with an excellent reputation.
The whole process was very quick. Their initial call was followed quickly by a salesman then a surveyor and finally the fitting team (George and Dan) who did a great job of installing a new window. They were punctual, polite and left no mess.
The quality of the product is top notch and this the third time we have purchased windows from Permaframe.
21 de abril de 2026
Opinião espontânea
Resposta da Permaframe Home Improvements Ltd
Thank you, Neil, for taking the time to leave such a great review.
We’re delighted to hear that you experienced excellent customer service throughout and that the whole process ran quickly and smoothly from start to finish.
It’s fantastic to know that George and Dan did such a great job with the installation, and that they were punctual, polite and left everything clean and tidy.
We truly appreciate your continued trust in Permaframe — it means a lot to us that you’ve chosen us again for your windows and are pleased with the quality of the product.
Thank you again for your support.
Kind regards,
Andy Hill
Director, Permaframe Home Improvements
Very professional
George was very professional and completed the work to a high standard. He was very friendly and courteous.
I would definitely recommend this company.
22 de abril de 2026
Opinião espontânea
Resposta da Permaframe Home Improvements Ltd
Thank you for taking the time to leave such a positive review.
We’re delighted to hear that George carried out the work to such a high standard and that you found him professional, friendly and courteous throughout.
Your recommendation means a great deal to us, and I’ll be sure to pass your kind comments on to George.
Thank you for choosing Permaframe Home Improvements.
Kind regards,
Andy Hill
Director, Permaframe Home Improvements
Really excellent work
Really excellent work. Very friendly and professional, doors look great!
20 de abril de 2026
Opinião espontânea
Resposta da Permaframe Home Improvements Ltd
Thank you for taking the time to leave a review.
We’re delighted to hear that you’re so pleased with the finished result and that you found the team friendly and professional throughout.
It’s great to know you’re happy with how the doors look — that’s exactly what we aim to deliver.
Thank you for choosing Permaframe Home Improvements.
Kind regards,
Andy Hill
Director, Permaframe Home Improvements
Front Door Fitting
Door is perfect and the fitter George did a superb job, making sure it was fitted correctly and finished off beautifully, very helpful and friendly.
2 de março de 2026
Opinião espontânea
Resposta da Permaframe Home Improvements Ltd
Thank you for taking the time to leave a review.
We’re delighted to hear that you’re so pleased with your new door and that George did such a superb job with the installation. Making sure everything is fitted correctly and finished to a high standard is exactly what we aim for.
It’s great to know he was also helpful and friendly throughout — I’ll be sure to pass your kind comments on to him.
Thank you for choosing Permaframe Home Improvements.
Kind regards,
Andy Hill
Director, Permaframe Home Improvements
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