Dean Hasell visited us after requesting quote for new composite front door. He was very informative and knowledgeable about the products and was not your usual pushy salesman. After a short conversati... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Had initial visit from Gary who very patiently explained all our options and demonstrated the product (i. This case, a window). Decided to have all my windows and doors replaced. Prompt follow up call... Ver mais
A empresa respondeu
George and Elliot, who installed our window, were prompt, efficient and courteous. They did a five star job and excellent work. However our experience with the sales staff varied. We were given inaccu... Ver mais
A empresa respondeu
The fitters Who were George and elliot we're very prompt. 8.30 to 9am every morning. Did a cracking job on the new doors and windows they cleaned up after themselves very happy customer here. I wo... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Permaframe is a leading installer of Conservatories, Orangeries, Solid Roofs, Double Glazing Windows & Doors throughout Somerset. We are dedicated to providing traditional values such as excellent craftsmanship, value for money and outstanding customer service as well as incorporating the latest in product innovation and design. Whether it is windows, doors, a conservatory or solid roof extension product that you require we treat every customer as unique.
Informações de contacto
Unit B4 Southgate Commerce Park, BA11 2RY, Bath, Reino Unido
- 01373 794000
- sales@permaframe.co.uk
- www.permaframe.co.uk
4,4
Excelente
294 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent fitting of three windows
Excellent fitting of three windows
Very well surveyed and thought throughout by Ben
.
Ty and Kai were quick, efficient, thoughtful and very professional during the fitting leaving absolutely no mess and were very friendly and chatty throughout.
Great aftercare as well as Ben came back to check and fit some extra beading as well.
Exceptional service.
30 de outubro de 2025
Opinião espontânea
Resposta da Permaframe Home Improvements Ltd
Hi Peter,
Thank you for the brilliant review — we really appreciate you taking the time to share your experience.
Great to hear that Ben looked after you so well from the survey stage right through to the aftercare, and that Ty and Kai delivered such a clean, efficient and professional installation. They’ll be thrilled with the feedback.
We’re delighted you’re happy with the service and the finished result.
If you ever need anything in the future, we’re only a call away.
Kind regards,
Andrew Hill, Director
Kyle and Tyron came to fit two windows…
Kyle and Tyron came to fit two windows today. They arrived in good time and got straight to work. Both greats guys, kept their working area clean and tidy throughout and got the job completed with a result we're really happy with. This is the second job we've had done by Permaframe and can only recommend them highly.
4 de novembro de 2025
Opinião espontânea
Resposta da Permaframe Home Improvements Ltd
Hi Angus,
Thank you so much for the fantastic review!
Great to hear that Kyle and Tyron looked after you so well — they take real pride in their work, and it’s brilliant to know their professionalism and tidy workmanship made a difference.
We’re delighted this is your second installation with Permaframe, and your continued trust in us genuinely means a lot.
If there’s ever anything more you need, we’re always here to help.
Kind regards,
Andrew Hill, Director
Had Paul
Had Paul, a representative from permaframe come to see me, and found him very professional, and ended up choosing the door I’d set my heart on
Definitely would recommend
28 de outubro de 2025
Opinião espontânea
Resposta da Permaframe Home Improvements Ltd
Hi Michelle,
Thank you so much for your lovely feedback. We’re delighted to hear that Paul provided such a professional service and helped you find the perfect door! Your recommendation means a lot to us — we really appreciate you taking the time to share your experience.
Kind regards,
Andrew Hill, Director
Disappointed
We had 3 sets of French Doors installed, a back door and two windows.
The original delivery date was delayed as apparently our order "went missing".
The French doors have not fitted properly since day 1 and still catch on the bottom when they are opened.
The window struts on one of the French doors, one window and the back door aren't stuck properly and move from the vertical.
Won't be using them if we have the rest of the house done.
6 de maio de 2025
Opinião espontânea
Resposta da Permaframe Home Improvements Ltd
Dear Susie,
I’m very disappointed to read your review and to hear that your experience has not been as it should. This is certainly not the standard we aim to deliver.
We would really like the opportunity to put this right for you. That is exactly why we provide our industry-leading 20-year guarantee – to give our customers complete peace of mind that if anything isn’t right, we will return and resolve it.
Please contact our office at your earliest convenience so we can arrange for a senior member of our team to revisit, inspect the installation, and carry out the necessary adjustments. We are committed to ensuring you are happy with the products and service you’ve received.
Kind regards,
Andrew Hill
Director
Permaframe Home Improvements
Fantastic service from Permaframe start…
Fantastic service from Permaframe start to finish . Only had two windows from them just to start with but will be 100 per cent getting my other work done with them now . Can’t thank the team enough.
3 de outubro de 2025
Opinião espontânea
Resposta da Permaframe Home Improvements Ltd
Thank you, Melanie, for the lovely review. We’re delighted you’re happy with the service and the first two windows. We really appreciate your trust and look forward to helping with the rest of your project whenever you’re ready.
Best regards,
Andrew Hill, Director
Really friendly from start to finish
Really friendly from start to finish, just placed my second order, can’t wait to get it done
1 de outubro de 2025
Opinião espontânea
Resposta da Permaframe Home Improvements Ltd
Thank you, Liam, for your kind words and for coming back to us with a second order. We’re so pleased you’ve had such a positive experience with the team, and we look forward to completing the next stage of your project.
Best regards,
Andrew Hill, Director
We had a fantastic experience with…
We had a fantastic experience with Permaframe, thank you so much, we will definitely recommend
2 de outubro de 2025
Opinião espontânea
Resposta da Permaframe Home Improvements Ltd
Thank you, Dorothy, for your lovely feedback. We’re delighted you had such a fantastic experience with Permaframe, and your recommendation really means a lot to us.
Best regards,
Andrew Hill, Director
Good quality work but very poor communication and professionalism during the project
We were impressed by this company during the sales and planning stage, they were very helpful and responsive. We also felt positive when they set up a What’s App group with a large number of members to communicate during the project. However, in reality only one or two people ever participated and we don’t know who most of them were. The problems began early on when a major measuring error was discovered, meaning all the windows for the conservatory had to be remade. This then seemed to put the whole project off course, so contractors were not available when required and days and weeks passed with nothing happening. Contractors would also arrive with no idea about what they should be doing and no plans to work from. We had to ask several times for certain things to happen eg a hole in the glass for a cat flap was mentioned even when we were in the showroom and repeatedly afterwards, but the glass still arrived without this and had to be redone. So all in all a project estimated to take 4-5 weeks as we were told at the start took about 14. I think this would be easier to accept if it had been explained clearly at the start. Also if we had had an apology for their errors.
Having said all that, we are happy with the quality of the work overall.
8 de maio de 2025
Opinião espontânea
Resposta da Permaframe Home Improvements Ltd
Hi Sophie,
Thanks for the review and for recognising the quality of the finished work. I’m sorry parts of the journey felt frustrating.
On the WhatsApp group: it’s designed to give you direct access to the wider team 24/7, with the project manager acting as the main point of contact. I’m sorry if that wasn’t as clear or useful as it should have been.
Regarding the cat flap: there was no issue fitting one — the delay came from the glass needing to be remade as a specialist unit, which takes longer than standard. That should have been explained more plainly.
We’ll take your comments on board to keep communication simpler and expectations clearer. If you’d like to chat anything through, I’m happy to give you a call.
Kind regards,
Andrew Hill, Director
Permaframe Home Improvements
Thank you so much for a great service…
Thank you so much for a great service your fitters did an amazing job very much appreciated
18 de setembro de 2025
Opinião espontânea
Resposta da Permaframe Home Improvements Ltd
Thank you so much for your kind words! We're really pleased to hear that you were happy with the service and that our fitters did such a great job.
We truly appreciate you taking the time to leave a review – it means a lot to the whole team.
Best regards,
Andrew Hill, Director
Permaframe Home Improvements
Roof repair
The fitter Ross Storey was very friendly helpful and did job required quick and knew what he was doing he was kind and very tidy
Fromm Mrs J Jeanes yeovil
19 de setembro de 2025
Opinião espontânea
Resposta da Permaframe Home Improvements Ltd
Hi Mrs Jeanes,
Thank you so much for your lovely review. We're delighted to hear that Ross provided such a friendly, helpful, and professional service. We'll make sure he gets the recognition he deserves!
Your feedback is truly appreciated.
Best wishes,
Andrew Hill, Director
Permaframe Home Improvements
Shocking management and project delivery
Trustpilot reviews
Thanks for your review!
Permaframe Home Improvements Ltd logo
Permaframe Home Improvements Ltd
Your review is pending.Read more
Kev K
0 reviews
NL
Rated 1 out of 5 stars
Where do I start, Shocking management and Project Delivery.
Where do I start. We have used this company twice and will not be doing so again and would advise others to choose a different supplier. Our first installation of windows and doors was fairly straight forward and seemed to flow with a few niggles.
However, giving the company the benefit of the doubt we re-engaged for a porch conversion, simple removal of UPVc fram and windows replaced by single wall, door and window. This was ordered around Mar 2025 with an expected delivery in May 2025. We had a number of visitors, builder survey mainly who was drawing up the plans for the install to be agreed. These plans never made their way to us for review or approval.
It was left to us the purchaser to constantly chase for updates on the project and when the branch manager and operations manager visited they to failed to bring any plans on the design we were purchasing, and any informed dates by the company were never actually met. Things finally started moving at the end of Aug 2025 and our installation final complete albeit not signed off on the 17 Sept 2025 some 6 months post order.
Communication has been shocking and the actual installation was full of issue, even to the point that when the fitters turned up to fit the door and window, they did not fit into the areas left by the builder who had completed his work to the design info provided by permaframe, of which we had never seen.
The sub contractors and installation engineers where fantastic and massively let down by the poor management and delivery of this project as a whole.
I certainly will not be a revisiting customer.
17 de setembro de 2025
Opinião espontânea
Resposta da Permaframe Home Improvements Ltd
Dear Kev,
Thank you for taking the time to share your feedback — I’m very sorry to hear about your experience.
My business partner, Joseph Heaton, has made two separate attempts to contact you directly and has also left voicemail messages, as we would really like the opportunity to speak with you properly and resolve this for you. We take all feedback very seriously, especially when we’ve clearly not lived up to our usual standards.
It’s incredibly disappointing to read that communication throughout your project was not up to scratch. While I’m pleased to hear that you were happy with the contractors and installation engineers, I agree with you — that shouldn’t be the only part of the process that runs smoothly.
I’d still really welcome a quick conversation so we can fully understand what went wrong and do what we can to put things right. If you’re open to that, please give the office a call or respond to Joseph’s message at your earliest convenience.
Kind regards,
Andrew Hill, Director
Permaframe Home Improvements Ltd
Our lovely fitter Adam was the epitome…
Our lovely fitter Adam was the epitome of great service He was courteous friendly and very efficient I would definitely recommend him and the products he installed
13 de setembro de 2025
Opinião espontânea
Resposta da Permaframe Home Improvements Ltd
Dear Laner,
Thank you so much for your kind words!
We’re delighted to hear that Adam delivered such a great service — courteous, friendly, and efficient is exactly what we strive for. He’ll be chuffed to hear your feedback!
We really appreciate your recommendation and hope you enjoy your new products for many years to come.
Warm regards,
Andrew Hill
Director
Permaframe
01373 474488 | www.permaframe.co.uk
Wonderful work by Rob
Rob did an excellent job of making good a window that was left in a very bad way by the 2 original installers.
12 de setembro de 2025
Opinião espontânea
Resposta da Permaframe Home Improvements Ltd
Dear Ben,
Thank you for your review.
I’m really pleased to hear that Rob was able to put things right and deliver the level of workmanship we expect. He takes great pride in his work, and I know he’ll appreciate your kind words.
Thanks again for your patience and for giving us the chance to make it right.
Best regards,
Andrew Hill
Director
Permaframe
01373 474488 | www.permaframe.co.uk
Outstanding service from start to finish
The ordering process was very straightforward and promptly followed by a visit from the surveyor who confirmed our choices for our new front door. We didn't have to wait too long before delivery and fitting. Adam and Ben were very efficient, friendly, knowledgeable about their trade and company which is always reassuring. They were tidy workers and cleaned up afterwards. They were an outstanding example of good team work and company representatives. We would highly recommend Permaframe for the quality of their products and staff.
12 de setembro de 2025
Opinião espontânea
Resposta da Permaframe Home Improvements Ltd
Dear David,
Thank you so much for your wonderful feedback.
We’re thrilled to hear that everything—from the ordering process to the installation—was smooth and professional. Adam and Ben will be especially pleased to know their teamwork and attention to detail made such a positive impression.
It’s always great to hear that our customers would highly recommend us, and we truly appreciate your kind words about both the quality of our products and the dedication of our team.
Thanks again for choosing Permaframe!
Best regards,
Andrew Hill
Director
Permaframe
01373 474488 | www.permaframe.co.uk
Window Repair
Rob was polite, he managed to get the repair done quickly as he had a spare part on the van.
10 de setembro de 2025
Opinião espontânea
Resposta da Permaframe Home Improvements Ltd
Thank you, Louise, for your kind words. We’re glad Rob was able to get everything sorted for you so quickly – it’s always a bonus when the spare part is already on the van! We appreciate you taking the time to leave a review.
Best wishes,
Andrew Hill, Director
Permaframe
Rob Storey was very good and efficient…
Rob Storey was very good and efficient at putting right the problem I had with various windows that were installed by Permaframe in June 2024
8 de setembro de 2025
Opinião espontânea
Resposta da Permaframe Home Improvements Ltd
Thank you, Tina, for your lovely feedback. We’re really pleased to hear Rob Storey was able to resolve the issues efficiently for you. If you need anything in the future, please don’t hesitate to get in touch.
Best regards,
Andrew Hill, Director
Permaframe
I would like to thank Rob for his help…
I would like to thank Rob for his help , he has had to come back a couple of times just to rectify a couple of issues. Reliable and very pleasant . Thank you.
8 de setembro de 2025
Opinião espontânea
Resposta da Permaframe Home Improvements Ltd
Thank you so much for your kind words, Karen. We really appreciate your patience, and we’re glad Rob was able to get everything sorted for you. He’s a real asset to the team and will be pleased to hear your feedback.
Best wishes,
Andrew Hill, Director
Permaframe
Maintenance
We needed some maintenance on our porch. Rob Storey came out to us and was so efficient and went out of his way to help. Thankyou.
28 de agosto de 2025
Opinião espontânea
Resposta da Permaframe Home Improvements Ltd
Hi Jen,
Thank you for your lovely review.
We’re so pleased to hear Rob Storey was efficient and went the extra mile – he’s a real asset to the team. We’ll be sure to pass on your thanks to him.
All the best,
Andrew Hill, Director
Recently had a new installation of…
Recently had a new installation of doors and windows. Service visit by Rob and Aaron to check as there were a couple of stiff window handles and a door had dropped slightly. All happily sorted. Thank you both. Good prompt response from PermaFrame to sort.
Original installation was 28th September 2025 by Adam and Jason. Legends. Such a good, hard working proactive crew.
1 de setembro de 2025
Opinião espontânea
Resposta da Permaframe Home Improvements Ltd
Hi Deborah,
Thank you for such a brilliant review!
We’re so pleased to hear Adam and Jason made a great impression during your installation — they’ll be chuffed to be called legends! It’s also fantastic that Rob and Aaron were able to sort out those minor issues quickly and professionally.
We really appreciate your kind words and your support.
All the best,
Andrew Hill, Director
Thanks
Thank you Aaron the Service Engineer and Melanie at Head Office for sorting out my faulty double glazed window panel under warranty. I'm very grateful.
1 de setembro de 2025
Opinião espontânea
Resposta da Permaframe Home Improvements Ltd
Thank you, Reg, for taking the time to leave this lovely review.
We’re so pleased to hear that Aaron and Melanie were able to get everything sorted for you quickly and under warranty. We’ll be sure to pass your kind words on to them both!
All the best,
Andrew Hill, Director
Permaframe
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.