Pershore Motor Group 

Amazing guys look after me very well, explain everything easy and very help full,
George, and all the guys

Callum has been super helpful and knowledgeable helping us with our second vehicle from PMG. Look forward to collecting it next week!

A stressful experience made easy! Thanks to Callum @ PMG, though we are yet to collect the car the process has been seamless & reassuring. Thank you

New Audi Q3 is great. Easy process and dealing with Callum. Thank you again

Overall great experience. Dealt with Callum second time we’ve brought a car off PMG can’t fault them top job

Callum has now helped us with a second car from pershore motor group and what excellent service we have had!

I brought a Range Rover Evoque from Pershore Motor Company. I dealt with Calum. He was very knowledgeable and friendly. If there was something he didn’t know he found out.
When I picked the car up there were a couple of things that hadn’t been done. Calum phoned me within a few days to apologise and to re book the car into to be done.
Great customer service. Would definitely use them again 👍🏼

have had the car for nearly a week now and overall im happy with the performance etc of the car.
I have ceramic waxed it over the weekend and it does come up really well.
There is a few little things which I feel I should tell as I was disappointed to find,

you said on the phone they had also painted the bumper to which I have found they haven't the marks are still on there, to which I will have to look at purchasing a touch up pen to rectify my self.
I think your valet team really need to check not just think this looks tidy let's give it a quick wash and say it's ready, 3 of the 4 door pockets all had sweet wrappers, lolly sticks and parking tickets in as well as under the seats, again I have given the interior a full clean myself this weekend.
I would have thought the preparation team would have checked the basics, so tyre pressures were all low and different levels they ranged from 23 to 32 psi, recommended is 39psi.
Windscreen washer fluid water bottle had hardly and water in.
Both key fobs when you put them in the ignition said low battery, so again I have resolved this with new batteries.
Best of all when sorting out my private plate to go on it I was on the dvla website and this car has a recall on it from Volvo, again I have myself contacted Volvo and there's a safety issue with the seatbelts which I have got to now take to a local Volvo dealer to be corrected, ok it's at Volvo cost but still hassle I don't expect when purchasing a quality used car from yourselves.

I don't think I'm being over the top but I think you need to make sure these are little but important things that need to be addressed and noted for future sales.

I'm hoping this new car will provide me with years of good motoring like the previous one I purchased from you.

Concerning the purchase of the car a Volvo XC60 the sale side of it from Callum went very smoothly

Fantastic service! All my questions were answered directly and without trying to sell me something else I wasn't interested in.

Awful experience from start to finish. Terrible service and they don’t want to help as soon as they’ve received payment. Worst customer service I’ve ever experienced. They are unwilling to help with serious faults with the vehicle and the expensive warranty that paid extra for doesn’t cover anything useful! Complete waste of money
This company only has so many positive reviews as sales reps make you give a good review before giving you the keys when you collect. Would never buy from here again

Vauxhall Insignia 2.0 D
51,000 miles
£9,999

This is an honest review of my experience with Pershore Motor Group. Dealt with Carl throughout. To start, the experience seemed positive. Got a sneak look at the vehicle, via video, prior to its full advertisement. Every detail seemed to be transparent and honest. I awaited the professional images and full advert to make a punt on travelling down to Evesham to view. I reserved the car and paid £100 to do so. There was some minimal cosmetic damage to the rear bumper, which he happily sorted put, along with a little refurb work done the alloys, which he took upon himself without me even requesting, which was appreciated. Booked a time to view/collect, had ordered and paid £80 for the train travel. The night before, Carl messages to cancel due to an engine rattle they cannot cure, as the mechanics have given up. I'm guessing oil treatment didn't work unfortunately for them. He did offer an alternative, but was worse value for money so I opted to wait for the engines lifters to be repaired. They claimed to have done the cambelt but I've requested paperwork twice and have not recieved any, so I have no idea if that happened. He said if I laid a deposit, it would get done quicker and properly, forgetting I'd already paid a deposit. I'd also hope if I hadn't of, the job would still get done properly, for the sake of anyone else who's bought a car with work done. He also stated he would knock off £100 for not being able to get a refund for my train tickets, which changed to £50 on the day and gave a full tank of fuel. Very appreciated and was fair for the mess about, after being honest about the issue.

I finally viewed and test drove the car, all seemed very well. On route home, I started getting a loud hiss/whistle with the turbo. Messaged Carl, he said I'd get a call from Aftersales, but never heard from them. Checked for any obvious air leaks, couldn't see a thing. Next I know the pipe upto the throttle body blew off, and couldn't be refitted as it damaged the clip and hose end. First brake down, miles from home. After £130 on a new pipe, the noise is still there. Suspect the turbo is worn. I started to notice an oil leak shortly after. Got it checked and confirmed it was the Cam cover leaking. Thurlow Nunn said it would be alright until the part arrives. Not long after, the leak worsened and started burning on the exhaust, really smoking away. I've stopped using it, as I'm worried about the fire risks, plus I'm losing a lot of oil. Many weeks later, I'm still awaiting the part and have no car. Not a great experience to be honest. I'd assumed by spending £10,000, I'd have a nice car and to not worry about issues, not be without one entirely. Upto the sale, decent service, post sale, awful.
3 stars deducted, 1 for a faulty vehicle, 1 for the amount of trouble it's caused me and extra cost and 1 for the lack of aftersales care. The cars out of their hair now, what do they care.

EDIT.
Contacted the complaints line as requested, on the 22nd of August, unsurprisingly, yet to have a response.

EDIT.
Have finally had the repair done, by Thurlow Nunn, but it's still leaking. Something else is wrong with it.

Purchased a car from Pershore Motors and the service was fantastic. Had a couple of things I raised and Carl in particular and Ben went above and beyond my expectations to provide an excellent outcome. Will certainly use them again and recommend them to anyone.

Great staff, really helpful 👍 would recommend

Great team very friendly and helpful with purchasing our new car, would definitely recommend, kept up to date with new cars they had come in 😊

We dealt with Callum at the Pershore branch, we told him our requirements and when the perfect car came in just 3 days later he phoned us straight away. They were great to deal with and not pushy at all, would definitely recommend

I’ve always used pershore motor group
Exceptional service always, Ben was extremely helpful during every step of the process couldn’t recommend the guys down there enough. Wouldn’t go anywhere else
Thank you all

Spoke to Ben at 9:30am in the morning and by 3pm was in a new car. Found the branch and Ben very personable and was really helpful and not pushy - would definitely recommend!

Very easy and straightforward purchase, Ben was very helpful and no hassle approach.

I purchased this car from this garage and I found the sales team were very professional. There was a couple of issues with the car and they soon solved the problem. Thanks again a pleasure doing business. I would definitely recommend them

Callum was amazing from start to finish so help full as I needed a car quickly he sorted everything for me within 2 days would definitely recommend pershore motors ⭐️⭐️⭐️⭐️⭐️