I have been a customer of PGS for many years and wouldn't go anywhere else. Their range of products is amazing with many different variables for the same item so birthdays, weddings, retirement etc... Ver mais
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Leia as opiniões dos outros
I ordered a personalised pen for my partner. I was informed by Evri that it would arrive between 1230-1430 on 13th August. Then I had an update saying it was delayed until 14th August. It was actually... Ver mais
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Ordered a custom and personalised beer glass Monday night and arrived Wednesday afternoon. The print and glass is really good quality, with the print being perfectly centralised, absolutely over the m... Ver mais
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I put a negative review on with two stars . Personalised Gifts replied stating how sorry they were and would I send the order number . This obviously looked to the world that they actually cared .... Ver mais
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Informações sobre a empresa
Sobre Personalised Gifts Shop
Escrito pela empresa
Created By You, Made By Experts
Personalised Gifts Shop has it all covered; from Birthday Gifts to Wedding Gifts, Anniversary Gifts to Christmas Gifts, you'll find tons of joyful and unforgettable Personalised Gifts for all tastes and budgets in just a few clicks. All our gifts are customised and dispatched by experts almost the same day, with a next-day delivery option always available. 95% of our customers were delighted with our custom-made gifts & the shopping experience! Go on, read some of our happy customers' reviews :)
Personalised Gifts Shop has it all covered; from Birthday Gifts to Wedding Gifts, Anniversary Gifts to Christmas Gifts, you'll find tons of joyful and unforgettable Personalised Gifts for all tastes and budgets in just a few clicks. All our gifts are customised and dispatched by experts almost the same day, with a next-day delivery option always available. 95% of our customers were delighted with our custom-made gifts & the shopping experience! Go on, read some of our happy customers' reviews :)
Informações de contacto
UNIT A1 BAIRD COURT, NN8 6QJ, Wellingborough, Reino Unido
- ask@personalisedgiftsshop.co.uk
- www.personalisedgiftsshop.co.uk
4,3
Excelente
4 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great service
Very happy with the personalised pen I ordered .
A quick and helpful response from Customer Service.
Would use this company again and would recommend.
10 de fevereiro de 2026
Opinião espontânea
Resposta da Personalised Gifts Shop
Thank you for your lovely review. We are so pleased to hear that you are happy with your personalised pen and that you found our customer service team quick and helpful. It really means a lot to us that you would choose to shop with us again and recommend us to others.
Lost order replaced promptly.
My initial order was lost by the courier and I did have to spend a lot of time trying to track and chase it which was frustrating. But my messages were always answered promptly by Charlotte at PGS and once it was clear what had happened she organised a replacement sent by next day delivery to be on time for a 30th birthday. I am delighted with the actual item which is a very lovely personalised silvered bottle stopper.
7 de fevereiro de 2026
Opinião espontânea
Resposta da Personalised Gifts Shop
Thank you for taking the time to share your experience. We are very sorry for the frustration caused by the courier issue and appreciate your patience while it was being resolved. We are pleased Charlotte was able to assist promptly and arrange a replacement in time for the special birthday. It is wonderful to hear that you are delighted with the personalised bottle stopper, and we hope it made the occasion even more memorable.
Really lovely product
Really lovely, sparkly photo frame, my friend was very pleased. Staff responded quickly to my questions.
26 de janeiro de 2026
Opinião espontânea
Resposta da Personalised Gifts Shop
Thank you for your kind review. We are so pleased to hear that your friend loved the photo frame and that our team were able to assist you quickly. It means a great deal to us that you had a positive experience, and we hope to help you again in the future.
Very professional way of doing things
Very professional way of doing things, I couldn’t find my parcel and due to their quick response I managed to retrieve it. Highly recommend.
19 de janeiro de 2026
Opinião espontânea
Resposta da Personalised Gifts Shop
Thank you for your lovely review. We are so pleased we were able to help you locate your parcel quickly and get everything sorted. Providing prompt and professional support is very important to us, so it is wonderful to hear that this made a difference. We really appreciate your recommendation and hope to see you again soon.
Very disappointed with this company
Very disappointed with this company. This was my first and will definitely be my last order. I paid extra for express delivery, which was advertised as being delivered within two days. It is now day three and the parcel hasn’t even been handed over to Evri yet.
I contacted customer service to explain that the order was for my mum’s birthday today, which is exactly why I paid for express delivery. Despite this, they refused to refund the delivery charge.
Extremely poor service and very disappointing customer support. I would not recommend this company.
4 de fevereiro de 2026
Opinião espontânea
Resposta da Personalised Gifts Shop
We're very sorry to hear about your experience and the delay with your order, especially as it was intended for such an important occasion. This is certainly not the level of service we aim to provide. So we can look into this further and assist you properly, could you please provide your order number? Thank you.
Perfect Online Gift Shop…
Very Impressed with the Personalised Gift Shop.
I ordered a few personalised items and all I can say is Perfection.
They were delivered very quickly and in perfect condition.
I will definitely be ordering my gifts from here
Lorna 😊
30 de janeiro de 2026
Opinião espontânea
Resposta da Personalised Gifts Shop
Thank you so much for taking the time to leave such a lovely review. We are really pleased to hear that you were happy with your personalised items, the delivery speed and the condition they arrived in. It means a lot to us to know you would choose to order from us again, and we look forward to helping with your future gifts.
Don’t hesitate
I have used this company on numerous occasions and their service levels are hard to beat especially their communication with customers. Highly recommended
2 de fevereiro de 2026
Opinião espontânea
Resposta da Personalised Gifts Shop
Thank you so much for taking the time to leave such a kind review. We are really pleased to hear that you value our service and customer communication, and it means a lot to us that you continue to choose us. We truly appreciate your recommendation.
There was a slight print issue with my…
There was a slight print issue with my first purchase but the company (Charlotte) couldn’t have been more helpful. They responded straight away and got a new one out next day delivery and the item is perfect. Great price too. Thank you 🙏🏻
30 de janeiro de 2026
Opinião espontânea
Resposta da Personalised Gifts Shop
Thank you so much for taking the time to leave this lovely review. I am really pleased we were able to resolve the issue quickly for you and that your replacement arrived next day and is perfect. Your kind words truly mean a lot to us and I will be sure to pass them on to Charlotte. We really appreciate your support and hope to welcome you back again in the future.
Absolutely stunning
Absolutely stunning, quick delivery customer service 10\10 will recommend them over and over
27 de janeiro de 2026
Opinião espontânea
Resposta da Personalised Gifts Shop
Thank you so much for taking the time to leave such a lovely review. We are really pleased to hear that you were happy with the product, delivery and customer service. Your recommendation means a great deal to us and we truly appreciate your support.
Don’t bother buying the chefs hat it’s more of a beanie - will only fit a child.
We wanted a personalised chefs hat for our friends birthday.
It was listed as fits all size heads.
When we received it there was no way it would fit an adults head.
We think that this is a complete joke, really sorry to say it.
The photos that were used on their website definitely do not match the product when received. There are many more gathers in the depictions. Unless an adult has a tiny head- they will not get this on!
Very misleading and not fair to people when ordering from this company in good faith.
Do not buy from this store the chefs hat looks more like a beanie hat.
The material is lovely, just not enough of it.
I informed customer service and they came back to me quickly. Offering to put things right.
As you can guess this wasn’t going to happen and I wasted my precious time taking a photo of the hat to send to them.
The personalisation wasn’t even done in the centre of the hat.
This will go to a charity shop as it’s completely useless for an adult and a waste of money.
Dreadful company.
One very unhappy customer.
Do not buy from them.
27 de janeiro de 2026
Opinião espontânea
Resposta da Personalised Gifts Shop
Thank you for taking the time to share your feedback, and we are truly sorry to hear about your experience. This certainly does not reflect the standard we aim to uphold. We would really like to look into this further. Could you please provide your order number so we can review the details and follow up appropriately?
Great customer service and wonderful gifts
I made an order in December for Christmas and express delivery. I was delighted that the boxed items arrived, all except one.
I emailed customer service, knowing that I wouldn’t receive the item in time for Christmas, but I still wanted the item.
Customer service responded and sent out the personalised item; however it never arrived. The 3rd time the item arrived broken. I was going to give up and ask for a refund, but I was committed as I liked the personalised item. Fourth time lucky, the item arrived; I was delighted. Charlotte and Emma were very patient and kind, I was so reassured that nothing was too much trouble. A company that provides super customer service and beautiful gifts.
24 de janeiro de 2026
Opinião espontânea
Resposta da Personalised Gifts Shop
Thank you so much for taking the time to share your experience. We are really sorry for the issues you encountered along the way, but we are delighted that everything was resolved in the end and that you were happy with your personalised item. Your kind words about Charlotte and Emma mean a great deal to us and will be passed on to them. We truly appreciate your patience and support and hope to welcome you back again in the future.
Gifts to make someone smile
Been using this company for personaised gifts for family & clients for many years. Putting a smile on faces all over the world by sending something more personal at Christmas.
26 de janeiro de 2026
Opinião espontânea
Resposta da Personalised Gifts Shop
Thank you so much for your lovely review and for supporting us over the years. It really means a lot to know our personalised gifts have helped you bring smiles to family and clients, especially at Christmas. We truly appreciate your continued trust in us.
They were quick to respond to my email
They were quick to respond to my email, and very helpful in replacing an item.
14 de janeiro de 2026
Opinião espontânea
Resposta da Personalised Gifts Shop
Thank you so much for taking the time to leave your feedback. We are really pleased to hear that our team were able to respond quickly and help with a replacement. Your kind words mean a lot to us and we truly appreciate your support.
Complete Broken Rubbish
I purchased a metal plant container in light green and asked for some wording to be added. This was to enable us to place some small plants on our only son’s grave.
It arrived. Sadly, the print was so light it was unreadable. Never mind said my husband. But he DID MIND VERY MUCH when the dodgy left handle fell off. A COMPLETE WASTE OF MONEY and me in floods of tears as I threw the container into the bin in the churchyard
23 de janeiro de 2026
Opinião espontânea
Resposta da Personalised Gifts Shop
We are truly sorry to read about your experience and the upset this has caused. This is certainly not the standard we aim to deliver. Please could you provide us with your order number so we can look into this further for you?
Excellent quality and service.
Excellent quality and service.
I ordered two of these for Christmas presents and they are just perfect! Everyone loves either a cup of tea or coffee, so they are just the perfect gift.
23 de dezembro de 2025
Opinião espontânea
Resposta da Personalised Gifts Shop
Thank you for taking the time to share your lovely feedback. We are so pleased to hear that you were happy with the quality and service, and that the gifts were well received. It is great to know they made such perfect Christmas presents.
Very happy with the personalised socks…
Very happy with the personalised socks I ordered, such good quality, will definitely order again.
I had a problem with Evri losing my item but the team sorted this out for me and sent a replacement very quickly. Thank you!
7 de dezembro de 2025
Opinião espontânea
Resposta da Personalised Gifts Shop
Thank you so much for your lovely review. We're really pleased to hear you were happy with the socks and that our team were able to help quickly when the delivery went astray. We look forward to your next order.
I’m so happy I found this shop
I’m so happy I found this shop! It’s perfect for overseas customers who want to surprise their loved ones in the UK with timely and beautiful gifts.
21 de janeiro de 2026
Opinião espontânea
Resposta da Personalised Gifts Shop
Thank you so much for your kind words. We're really pleased to hear that you've found our shop helpful, especially for sending gifts from overseas. It means a lot to us that we could help make your surprise a special one.
Great customer servics
Items I ordered were lovely and arrived quickly. There was a little problem but the customer service was excellent and it was resolved promptly and without any fuss.
14 de janeiro de 2026
Opinião espontânea
Resposta da Personalised Gifts Shop
Thank you so much for taking the time to leave such a kind review. We are really pleased to hear that you loved your items and that they arrived quickly. It is also great to know our customer service team was able to resolve the issue for you smoothly. We truly appreciate your support and hope to welcome you back again soon.
Just Brilliant Company.
My package arrived in plenty of time and although very safely wrapped sadly it was broke in transit. I informed this small business and they sent out a replacement straight away
and it arrived safely within 3 days. Brilliant work from all the team and many thanks again. Highly recommended to all my friends.
11 de janeiro de 2026
Opinião espontânea
Resposta da Personalised Gifts Shop
Thank you so much for taking the time to share your experience. We are really pleased we could resolve this quickly for you and get a replacement to you safely. Your kind words about our team mean a great deal to us, and we truly appreciate the recommendation.
I received my order super super fast and really good quality
I received my order super super fast and they look amazing. I will be purchasing from you again. Thank you.!!
17 de janeiro de 2026
Opinião espontânea
Resposta da Personalised Gifts Shop
Thank you so much for your lovely review. We are really pleased to hear your order arrived quickly and that you are happy with it. We truly appreciate your support and look forward to welcoming you back again in the future.
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