Still waiting for a returns label from September 2025. Regularly chasing and usual reply problem with obtaining a returns label. Why don’t they be honest and say it is not going to happen and stop... Ver mais
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Leia as opiniões dos outros
Hi everyone, if you paid for your items with a credit card you can claim a refund through your credit card company under section 75 of the consumer act. The credit card company will then pursue the re... Ver mais
Die Kleidung ist inspirierend aus erstklassigem Material und umwerfend, mühelos chic, das überzeugt, selbst wenn nach dem brexit erhebliche Schwierigkeiten aufgetreten sind. Vorher empfand ich die Web... Ver mais
A empresa respondeu
Update 29th March . I bought a dress which turned out to have completely different proportions to previous similar dresses. I requested a return but they said they had no system in place atm for uk... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Founded in 1976, Peruvian Connection is a luxury women's apparel brand, offering exceptional, artisan-crafted, globally-inspired designs to discerning customers in the US, UK and Germany. Peruvian Connection was founded by mother and daughter team, Biddy and Annie Hurlbut. Today, the company continues to be led by our owner and founder, Annie Hurlbut. Our in-house design team doubles as fashion archaeologists, uncovering historic motifs and patterns from around the world. These historic influences are reimagined into designs that marry global textile traditions with modern, wearable silhouettes. Our knitwear collections are made in Peru by the same skilled artisans that we have partners with for decades. Many of the designs we create are produced in female-owned cottage industries where wages are higher than the local average and where transportation, food and childcare are often provided. While our company has grown over the last 45+ years, our original goal remains the same: to offer beautiful, original, artisan-crafted designs in luxurious Andean fibers.
Informações de contacto
24535 McLouth Rd, 66086, Tonganoxie, Estados Unidos da América
- 0800 072 14 14
- sales@peruvianconnection.co.uk
- www.peruvianconnection.co.uk
1,8
Mau
443 opiniões
Respondeu a 97% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Still waiting for a returns label from…
Still waiting for a returns label from September 2025. Regularly chasing and usual reply problem with obtaining a returns label. Why don’t they be honest and say it is not going to happen and stop fobbing off all their customers. Have approached trading standards for advice.
19 de setembro de 2025
Opinião espontânea
Terrible company!
Hi everyone, if you paid for your items with a credit card you can claim a refund through your credit card company under section 75 of the consumer act. The credit card company will then pursue the refund with Peruvian Connection.
4 de fevereiro de 2026
Opinião espontânea
Update
Update: I am still waiting for resolution of their "technical issue" relating to returns labels, in order to return items - and receive a refund of about £400 - for items ordered in November 2025. It beggars belief that these "technical issues" are still plaguing the company. Customer Services are polite and solicitous in the circumstances, but a now-17 week wait is really quite unacceptable. I can't help thinking my statutory Consumer Rights are being breached here somehow!
7 de dezembro de 2025
Opinião espontânea
Rückerstattungen für Rücksendungen sind offenbar nicht vorgesehen!?
Die bestellte Ware musste ich zurücksenden. Unter anderem einen sehr hochpreisigen Mantel, dessen Farbe nicht der Produktbeschreibung und den Bildern entsprach. Erst muss man langwierig eine Rücksendegenehmigung einholen, dann dauert es Wochen, bis die Rücksendung "geprüft" wird. Die Erstattung findet trotz schriftlicher Reklamation einfach nicht statt. Der Gesamtbetrag der Bestellung wird aber SOFORT nach Bestellung eingezogen, nicht erst beim (Teil-)Versand, der erst Wochen bis Monate später stattfindet. In meinem Fall wurden noch nie alle Artikel zusammen versandt! Trotz z.Teil hübschen Artikeln: Für mich: nie wieder. Das ist es nicht wert.
Und noch eine Anmerkung: die Rechtfertigung von Peruvian Connection enthält nicht das kleine aber entscheidende Detail, dass trotz allen Schönredens es Monate dauert, bis man seine rechtlich zustehende Rückerstattung bekommt. Siehe auch die Vielzahl der Bewertungen im Internet. Scheinbar hat eine nicht unerhebliche Anzahl der Kunden Probleme an ihr Geld zu kommen. Kleiner Hinweis: ich habe bei PayPal einen Fall aufgemacht und siehe da: die Rücküberweisung klappt umgehend.
23 de março de 2026
Opinião espontânea
Resposta da Peruvian Connection
Sehr geehrte Kundin,
vielen Dank für Ihre Nachricht und dafür, dass Sie Ihre Erfahrung mit uns geteilt haben.
Leider konnten wir Ihr Kundenkonto mit den vorliegenden Informationen nicht finden. Um Ihnen bestmöglich weiterhelfen zu können, haben wir Ihnen eine separate Anfrage mit der Bitte um Ihre Bestelldaten gesendet, damit wir den Vorgang in Ihrem konkreten Fall prüfen können.
Zudem möchten wir darauf hinweisen, dass einige unserer Artikel als Vorbestellungen angeboten werden, was zu längeren Lieferzeiten führen kann. Unser Customer-Care-Team prüft gerne vor einer Bestellung die Verfügbarkeit einzelner Artikel für Sie, sodass Sie eine klare Einschätzung zum voraussichtlichen Lieferzeitpunkt erhalten.
Nach Ihrer Beschreibung klingt es so, als sei die Bestellung möglicherweise über PayPal Express aufgegeben worden. Bei dieser Zahlungsart wird der Gesamtbetrag tatsächlich bereits mit Versand des ersten Artikels berechnet. Bei Zahlung per Kreditkarte hingegen werden nur die jeweils versandten Artikel einzeln berechnet. Darüber hinaus bieten wir auch den Kauf auf Rechnung an, bei dem die Zahlung erst nach Erhalt der Ware erfolgt.
Wir bedauern sehr, dass diese Erfahrung nicht Ihren Erwartungen entsprochen hat. Sobald wir Ihre Bestellnummer erhalten haben, werden wir den Vorgang umgehend prüfen und sicherstellen, dass eine etwaig ausstehende Rückerstattung schnellstmöglich bearbeitet wird.
Wir würden uns sehr freuen, Ihnen weiterhelfen zu dürfen, und hoffen, dass Sie uns die Gelegenheit geben, Sie künftig von einem reibungsloseren Einkaufserlebnis zu überzeugen.
Mit freundlichen Grüßen
Das Team von Peruvian Connection
I really don’t think Peruvian deserves…
I really don’t think Peruvian deserves 1 star. I sent for a returns label 22.1.26, it is now 10.4.26 and I am still waiting. I have phoned repeatedly and was promised it will be sorted within a fortnight that was mid March. Useless company
10 de abril de 2026
Opinião espontânea
Resposta da Peruvian Connection
Dear Ms. Gethin,
Thank you for taking the time to share your concerns, and we are very sorry for the experience you’ve had and the delay with your return.
We are doing everything we can to ensure our new system will be fully operational as soon as possible. This will greatly improve processing times and overall efficiency.
We recognise that delays like this can impact trust, and we are actively working to improve both our systems and our communication so situations like this are not repeated. Your feedback is genuinely valuable in helping us do better.
Thank you again for your feedback, and please do not hesitate to contact our Customer Care team if we can assist you further with your return.
Kind regards,
The Peruvian Connection Team
NO RETURNS!
Since November 2025 I have been waiting for a return label. I have been in touch five times! I’m told there is a problem with return labels which is being sorted. They continue to sell. Surely without a system for customers to return, continued sales must be illegal. Last week I threatened legal redress. Today I have been told that
I can return goods to Huntingdon. Without return label. They will send item to USA where my garment will be inspected. If deemed OK they will then return my money! All will take weeks. If this is their system it should be explained on every purchase. DON’t BUY FROM THIS COMPANY.
Your response is the same nonsense I have received FIVE TIMES since November. My concern now is that you are still selling but it cannot be legal to sell merchandise without a system of returns.
7 de novembro de 2025
Opinião espontânea
Resposta da Peruvian Connection
Dear Ms. Lazarus,
Thank you for your review, and please accept our apologies for the delay in processing your return.
The issue you have encountered is due to a technical problem with our returns system, which has impacted our ability to generate return labels. We recognise that this process has not been as clear or as efficient as it should be, and we are working to restore the returns portal as quickly as possible so we can resume issuing labels.
We regret the inconvenience caused and appreciate your patience. We remain at your service.
Kind regards,
The Peruvian Connection Team
Never buying from them again
Never buying from them again. 4 weeks to get a refund when their site says 5 to 7 business days. They lie to you on the phone when you ask for a manager. Quality of product has significantly decreased. I am moving over to Celtic &Co.
27 de março de 2026
Opinião espontânea
Resposta da Peruvian Connection
Dear Pauline,
Thank you for taking the time to share your experience. We sincerely regret that it took longer than expected for you to receive your refund and that your experience with our customer service did not meet the standard we aim to provide.
Unfortunately, we have not yet been able to locate your account with the details currently available. We have reached out to gather a bit more information about your order, and as soon as we receive it, we will investigate thoroughly to understand what caused this, as well as to look more closely into your concerns about product quality and do everything in our power to ensure improvements going forward.
We truly hope that, despite this experience, you might consider giving Peruvian Connection another chance. We would very much appreciate the opportunity to restore your confidence in us.
Warm regards,
The Peruvian Connection Team
Schöne Textilien in überwiegend guter…
Schöne Textilien in überwiegend guter bis sehr guter Qualität, schon seit Jahrzehnten.
Rückerstattung nach Retoure katastrophal, erfolgte schließlich nach vergeblichen Telefonaten und Mails über Wochen erst nach Einschaltung von Paypal.
Fazit: Nur noch Rechnungskauf wie früher oder kein Kauf.
Renate Winkler
10 de fevereiro de 2026
Opinião espontânea
Resposta da Peruvian Connection
Vielen Dank für Ihr ausführliches Feedback, Frau Winkler.
Es freut uns sehr zu hören, dass Sie die Qualität unserer Textilien schätzen und uns bereits seit vielen Jahren begleiten. Wir hoffen sehr, dass Sie weiterhin viel Freude an unseren zeitlosen Stücken haben werden.
Es tut uns sehr leid, dass Sie mit dem Ablauf Ihrer Rücksendung und Erstattung nicht zufrieden waren. Bitte beachten Sie, dass Rücksendungen zunächst in einem Verteilzentrum eingehen und anschließend an unser Hauptlager weitergeleitet werden. Dieser Transport kann etwas mehr Zeit in Anspruch nehmen. Sobald Ihre Rücksendung bei uns eingetroffen ist, werden Sie selbstverständlich benachrichtigt und die Erstattung wird umgehend veranlasst.
Selbstverständlich haben Sie auch weiterhin die Möglichkeit, bequem auf Rechnung zu bestellen, falls Ihnen diese Zahlungsart lieber ist. Unser Kundenservice steht Ihnen jederzeit gerne für alle Fragen oder Anliegen zur Verfügung.
Mit freundlichen Grüßen
Ihr Peruvian Connection Kundenservice
Be aware of Peruvian Connection UK
The standards and quality of goods sold by Peruvian Connection diminished.
The marketing is still clever but goods are very poor quality.
Huge issue with return labels, which cannot be sent.
This is disgraceful business and use of customers’ money.
There is no indication on ten website re: return problem.
Utterly annoying American business!
5 de março de 2026
Opinião espontânea
Resposta da Peruvian Connection
Dear Ms. Walek,
Thank you for taking the time to share your feedback.
We are very sorry to hear how disappointed you are and regret that the recent technical issues with our returns portal have fallen short of the standard of service we aim to provide.
Please note that our Customer Care team has reached out to you and will assist you directly to ensure your return is handled and processed as quickly as possible. We are also actively working to reinstate full returns functionality, and as soon as the system is fully operational, return labels will be issued promptly.
We would like to reassure you that we have taken the necessary steps to prevent this from happening again, and we remain at your service should you need any further assistance.
Kind regards,
The Peruvian Connection Team
Dishonest Behaviour
I ordered (paid) almost £800.00 to Peruvian Connection for two items. This was many weeks ago. Peruvian Connection arranged for Fedex to deliver. They will only do so if I sign for it. They do not give a time and I work full time away from home. I called Peruvian Connection many times to ask them to leave at the side of my front door just like Amazon, Next and other well run businesses. I also tried to contact FedEx. Despite my efforts it is obvious there will be no delivery. A few days ago I cancelled the order. Peruvian Connection refuses to refund me my money. They say it has to be returned to the warehouse. And shockingly, I learned for the first time that Peruvian Connection means the warehouse in Kansas. I was led to believe there was a warehouse in the UK. In fact, there is not. All they have is a telephone number but they still constantly advertise as if they are properly operating in the UK.
I do not know when I will ever get my money back. Peruvian Connection refuses to budge.
This is disgraceful and dishonest behaviour. If I had been told this before I would never have bought anything.
I will never buy from Peruvian Connection again but unless they change their policies. They should be immediately refunding me my money. They have no right to keep it. This is not legal under UK law.
17 de março de 2026
Opinião espontânea
Resposta da Peruvian Connection
Dear H Richman,
Thank you for taking the time to share your experience, and we are very sorry for the inconvenience this situation has caused.
Please note that a signature is typically required for delivery; however, if you have specific delivery instructions (such as leaving the parcel in a safe place or with a neighbour), these can be provided when placing the order—either online or over the phone.
Regarding your refund, please rest assured that once the parcel is returned to our warehouse and processed, your refund will be issued immediately.
We sincerely apologise for the inconvenience and appreciate your patience.
Kind regards,
The Peruvian Connection Team
peruvian connection uk has a returns problem
Update 29th March . I bought a dress which turned out to have completely different proportions to previous similar dresses. I requested a return but they said they had no system in place atm for uk returns and were trying to remedy this. I have just been left waiting …so I would not recommend Uk customers buying from pc atm.
Iam a longstanding Peruvian connection customer , so I know the cuts and the sizing . I love the tops , skirts dresses and the patterned nightwear .
. I have ordered 4 other items in the last 2 months and they have all arrived promptly and been good .it would be good to have garment sizes or reviews . I hope they sort the returns issue very soon.
15 de março de 2026
Opinião espontânea
Resposta da Peruvian Connection
Dear Susan,
Thank you so much for your wonderful review and for being a longstanding Peruvian Connection customer. We’re delighted to hear that your recent orders have arrived promptly and that you’re enjoying them.
We’ve sent a request for your account information so that we can get in touch and provide you with the exact measurements for the dress you’re interested in.
Our Customer Care team is always ready to offer detailed fitting and styling guidance for any of our items, ensuring your next piece will be the perfect fit. Please don’t hesitate to reach out anytime—we would be happy to help.
Warm regards,
The Peruvian Connection Team
88yr old
88yr old - purchased from this company since it was started by Ann and her daughter! Everything now gone wrong! Latest order -- dress too large-- no way will this company arrange a returns label! Customer service give same rhetoric time and time again! I spent £150 of my pension for a special occasion
but cannot get this item returned-- how can we stop companies like this exploiting their customers? I think dear old Ann would be turning in her grave to see her daughter ruining the company she set up. DONT be tempted to buy from this bombardment of brochures.!!!
Hazel Bailey
10 de fevereiro de 2026
Opinião espontânea
Resposta da Peruvian Connection
Dear Ms. Bailey,
Thank you for taking the time to share your feedback, and please accept our sincere apologies for the difficulties you have experienced with your recent order.
The delay in receiving a return label has been caused by a technical issue with our return portal, which has temporarily prevented us from generating labels as usual. We have now been advised that we will resume issuing return labels shortly, and your return request will be handled as soon as the system becomes available again.
Please rest assured that the return window has been extended due to this delay, so you will still be able to return the dress without any issue. Our customer service team will be happy to assist you in completing the return and ensuring your refund is processed as quickly as possible.
Your long-standing support means a great deal to us, and we are truly sorry that this situation has caused disappointment. We hope to have the opportunity to restore your confidence in our service.
Warm Regards,
The Peruvian Connection Team
Are they actually scammers?! Beware the return policy.
Like many others, I have been waiting many weeks for them to allow me to return an ill-fitting dress. I wonder if this is some sort of scam to hold on to customers’ money. Do not buy from this company.
7 de março de 2026
Opinião espontânea
Resposta da Peruvian Connection
Dear Customer,
We’re truly sorry for the delay you’ve experienced with your return request.
We’ve reached out to request your order number and account information so we can review the situation right away. As soon as we have those details, we’ll contact you directly to provide assistance and work toward a prompt resolution.
We are looking forward to hearing from you, and again, we apologize for the inconvenience this has caused.
Sincerely,
The Peruvian Connection Team
Loyal Customer Lost
Have been a regular customer for years. My order was placed end of NOV and I started requesting a refund in DEC. All I was receiving were what seemed like CHAT GPT responses back when I was chasing a returns label as the portal was having 'technical issues'.
Last week I decided after chasing my return on a weekly basis to request a charge back from my bank account. This was refunded immediately. I have just received an email from Peruvian Connection expressing apologies and that there is no label generated. A store credit of only £35 was given as compensation which I find laughable.
4 de março de 2026
Opinião espontânea
Resposta da Peruvian Connection
Dear Ms. McAndrew,
We are very sorry for the delay and completely understand how frustrating this experience must have been. Please know that we have taken all necessary steps to ensure that similar issues do not happen in the future.
Your feedback is extremely valuable to us, and we sincerely hope you will give us the opportunity to restore your confidence in Peruvian Connection.
Warm regards,
The Peruvian Connection Team
I placed an order back in October 2025
I placed an order back in October 2025. Part of it came but a skirt never did show up. I contacted customer service, they gave me a date that is was to deliver and again never showed up. I thought perhaps the item was out of stock but it showed as available in the catalogue and online so 3 weeks ago I placed an order and ordered it again, along with 3 other items. Everything was supposed to arrive today and I have received nothing, no notification about backorders or any other issue, so once again I am contacting customer service trying to find out what happened to my order. I have been a customer for many years, but I will never be ordering from this company again. Ordering from them is like throwing a coin in a fountain and hoping your order will arrive.
27 de outubro de 2025
Opinião espontânea
Resposta da Peruvian Connection
Dear Ms. Lynes,
We’re very sorry for the delays and completely understand how frustrating this must have been. Every effort is made to keep all items readily available; however, as a high-end producer of limited-edition garments crafted by hand, sometimes demand exceeds supply, and certain items may be pre-ordered.
Our customer support team will be reaching out to assist with your order and provide any information you need. We are always at your service to help with availability or questions about items you wish to purchase.
We genuinely appreciate your patience and will do everything in our power so that you enjoy the pieces you have ordered as soon as possible.
Warm regards,
The Peruvian Connection Team
Ich habe Ende Januar ein Shirt bestellt…
Ich habe Ende Januar ein Shirt bestellt und hatte nur die Möglichkeit über PayPal zu bezahlen. Es hat nicht gepasst und ich habe es ordnungsgemäß zurückgeschickt. Jetzt, fast 3 Wochen später, warte ich immer noch auf mein Geld. Das ist unverschämt.
18 de fevereiro de 2026
Opinião espontânea
Resposta da Peruvian Connection
Liebe Frau Bauer,
Wir bedauern sehr, dass es bei Ihrer Rücksendung zu einer Verzögerung gekommen ist. So eine Erfahrung möchten wir keinem unserer Kundinnen und Kunden zumuten.
Bitte seien Sie versichert, dass der Vorgang Ihrer Rücksendung an unsere Finanzabteilung weitergeleitet wurde, damit Ihre Rückerstattung so schnell wie möglich veranlasst wird. Wir entschuldigen uns aufrichtig dafür, dass dieser Prozess so lange gedauert hat — wir verstehen sehr gut, wie wichtig eine zeitnahe Erstattung ist.
Sobald die Rückerstattung verarbeitet wurde, erhalten Sie automatisch eine Bestätigungs-E-Mail.
Vielen Dank für Ihre Geduld.
Mit freundlichen Grüßen
Ihr Peruvian Connection Team
Not 1* should be 000*
Not 1* should be 000* I have now been waiting for six weeks to receive a returns label to send back an item. I just get endless replies to emails and phone call saying their returns portal needs fixing and will be up and running in a few days. That’s for the last five weeks. Looks as if this is a universal experience- and something that’s been going on since last summer! Will now be looking for some legal redress and return of my money. They must be sitting on thousands of pounds of customer cash. I’ve bought from them before but NEVER again.
One week later, now seven weeks waiting for return details from Peruvian Connection. In the meantime another worthless response from them below. Read TrustPilot reviews on their returns and you’ll realise that this response is just verbiage. Not expecting to be able to return item. I won’t be shopping with them again.
17 de fevereiro de 2026
Opinião espontânea
Resposta da Peruvian Connection
Dear Ms. Stafford,
We are truly sorry to hear about your experience, and we appreciate you taking the time to share your concerns.
Please be assured that resolving your return and issuing your refund remain a priority for us. Our technical team is in the final stages of restoring full returns functionality, and as soon as the return label is ready, it will be emailed to you immediately.
We sincerely regret that this situation has affected your confidence in us. Thank you for your patience while we work to bring this matter to a complete resolution.
Warm regards,
The Peruvian Connection Team
Avoid, avoid, avoid
UK operation must be on its last legs. Customers unable to obtain refunds, despite months of promises. Website still up but no new collection shown since 2024, no new customer comments since 2023. Not clear whether the UK arm is still led by Annie Hurlbut Zander or she has baled out and some heartless investment firm has taken over. Whichever, don't waste any money with this retailer.
4 de fevereiro de 2026
Opinião espontânea
Resposta da Peruvian Connection
Dear Customer,
Thank you for your feedback. We are very sorry for the frustration this situation has caused and completely understand your concern.
Please rest assured that we are committed to issuing any pending return labels as quickly as possible. Our teams have been implementing a new returns system to ensure all requests are processed smoothly and efficiently. Your case, if still outstanding, will be handled promptly once the system is fully live.
We also attempted to locate your account to ensure your return request is properly recorded; however, we were unable to match your details to an order. We have therefore reached out separately to request your order information so we can verify your return and ensure your label is issued as soon as possible.
We would also like to assure you that our collections are regularly updated on the website, with new pieces added each season, and we remain dedicated to providing the quality service and products our customers have come to expect.
We greatly appreciate your patience and continued support.
Kind regards,
The Peruvian Connection Team
Initiate a chargeback
I cannot believe this is still going on. I asked my card provider to initiate a chargeback and I would suggest others do the same.
6 de janeiro de 2026
Opinião espontânea
Resposta da Peruvian Connection
Dear Mr. Gordon,
We are very sorry for the inconvenience you’ve experienced. We can see that you are already in contact with our customer service team and please rest assured this remains a priority for us, and you will receive the return label immediately once it becomes available.
We sincerely apologise for the delay and appreciate your patience.
Kind regards,
The Peruvian Connection Team
Schlechtester Kundendienst ever
Ware lag von Samstag bis Montagnachmittag im Regen (wurde übers Hoftor geworfen), obwohl Nachbarschaftsabe bei DHL fest eingetragen ist. Okay, DHL-Problem. Ich habe Peruvian gebeten, sich drum zu kümmern. Für einen Kaufpreis von 300 € erwarte ich das. Sie boten mir an, gegen Rechnung (!)maximal 25 € zu erstatten. Ein anderer MA versprach mir die Erstattung aller Kosten. Daraufhin hab ich es zurückgeschickt. Die Versandkosten (knapp 7 €) wurden nicht erstattet. Sie schrieben, da sei ja nur die Packung beschädigt! Der Laden ist für mich gestorben. Schlimmster Kundendienst!
2 de fevereiro de 2026
Opinião espontânea
Resposta da Peruvian Connection
Liebe Frau Baygan,
vielen Dank für Ihr Feedback. Es tut uns sehr leid, welche Umstände Ihnen bei der Zustellung entstanden sind.
Zur Klärung: Nachdem Sie uns über das DHL-Problem informiert hatten, boten wir Ihnen entweder eine Pauschale von 25 € für die Reinigung oder eine vollständige Rückerstattung bei Rücksendung an. Zunächst wollten Sie den Artikel behalten und selbst waschen, später entschieden Sie sich dann doch für eine Rücksendung. Nach Eingang im Lager wurde das Kleidungsstück geprüft und – wie erwartet – völlig unbeschädigt vorgefunden; lediglich die Verpackung war durch den Regen betroffen. Aus diesem Grund wurde der volle Produktpreis erstattet, die Rücksendekosten waren jedoch nicht erstattungsfähig.
Wir bedauern sehr, dass dies zu Enttäuschung geführt hat, und stehen Ihnen gern zur Verfügung, falls wir etwas weiter für Sie prüfen sollen.
Mit freundlichen Grüßen
Ihr Peruvian Connection Team
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