Expensive for the quality received. The tree was uneven, heavily trimmed, and looked as though it may have been previously handled. A replacement was offered but was not practical. Only a 20% partia... Ver mais
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Leia as opiniões dos outros
Wow ! I am so pleased with my tree ! Stunning shape .. good height and full - healthy branches. Both of your Christmas elves .. Sergio and Tatiana were professional and pleasant. I can’t thank you... Ver mais
Pines & Needles charge for a tree collection service but just keep your money and don’t bother collecting. No reply to emails. They don’t answer the phone. They get away with this as there is no... Ver mais
Pines and Needles saved my Christmas when I was let down with delivery by another company. I placed a last minute order to be delivered on Dec 24th and a beautiful tree arrived on time. The communicat... Ver mais
Informações sobre a empresa
Escrito pela empresa
Pines and Needles was founded by brothers Josh and Sam Lyle back in 1995. It all started when the youngsters (then aged 15 and 13) came up with the brainwave of loading an old horsebox with Christmas trees from their family farm in Scotland and taking the long journey down to London.After a few years the kilted crew grew in size, the Internet beckoned, and the rest, as they say, is history.
Informações de contacto
London, Reino Unido
- 0203 384 9420
- team@pinesandneedles.com
- www.pinesandneedles.com
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The service is what sets them apart!
Very happy with the service P&N gives. No sales patter - you can just have a good look yourself. The trees are laid out so you can see them well from all angles. Prices are commensurate to others - but the service is so much better! I bought my 6 footer from Chiswick, served by a very pleasant and helpful James. He even helped me carry it to my car. Will definitely return next year... :)
Great service
Accidentally put the wrong date on order placed on a Sunday, sent an email to customer services and resolved immediately the next morning with no fuss. Great customer service!
Best Christmas trees ever!
This is now my 3rd year in a row that I buy my Xmas tree from these guys. Excellent service and friendly staff (thanks for the choccie Lee!). I always take time to choose and feel welcome to do so. No hurry-pushy sales there!
The tree remains gorgeous throughout with very minimal needles dropping. Overall a fab value for money while supporting Scottish trees too!
Never again. Worst tree we've had.
Despite being watered daily, our tree didn't make it to Christmas. £70 down the drain on a 7ft balding mess that was sold as 'non drop'. Back to the Palm Centre for us next year.

Resposta da Pinesandneedles
The first tree we ordered was sparce…
The first tree we ordered was sparse and after a week or so started to smell badly - i was planning to find another supplier for next year.
However, Pines and Needles kindly replaced the tree with a wonderful, full and rich tree. Excellent service from Constantine and Florentina, who delivered the tree and put the lights on.
bit pricey but good tree and great…
bit pricey but good tree and great service from James at the Chiswick branch :)
great service from Badger (YMCA Hawkers Richmond)
Badger (YMCA Hawkers Richmond) was incredibly helpful and we got a great 7' tree that is more like 8'. really nice tree and so far not dropping even in a warm house (well watered).
the staff were cheery and certainly xmas mood.
He helped carry it to the car and lift in (had to put the roof down - now that was chilly). Also cut the base off to provide free wood for the stand / water and asked if my son wanted it.
:-)
Merry christmas.
Always buy a Christmas tree in person.
Bought from their place in Fulham. They were very helpful and got a great tree that looks great. I have forgotten the new guys name (he had just started) but give him the £5.
Poor service
Ordered a Christmas tree from PinesandNeedles and they couldn't deliver within agreed timeframe. No receipt of purchase received. Despite follow up phone calls still couldn't get their act together. Order subsequently cancelled but fellow consumers still waiting confirmation of order cancellation and yes originally receipt of purchase. Pines and needles need to do far better this is deplorable customer experience.
Excellent!
Christmas tree and decorations were delivered perfectly. I was so happy with their service. I will definitely use them again and can wholeheartedly recommend them to anyone who wants delivery of their Christmas tree or any decorations.
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