It took a very long time to get the product and I was so excited because they looked beautiful, but the quality is low and the sizing is way off so unable to wear them myself. I’m a large they look li... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I placed my order on March 3, 2026, I got confirmation that it was shipped on March 10, 2026. It is now April 7th, 2026, and I still don't have my shipment. I have tried to contact the company, but th... Ver mais
A empresa respondeu
I ordered a dress, and it was not the right color I was looking for. The company was super quick and very friendly with helping me get a replacement item. Absolutely loved the service and I will defi... Ver mais
A empresa respondeu
I ordered 2 dresses.. they both were incredibly beautiful! However, I needed to reorder a larger size. Once I contacted the company, they made the experience so simple. I was very impressed with thei... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Pinklaura is a clothing brand dedicated to building self-confidence and giving dreams to young women. Our goal is to build the future for girls all over the world. Our products are inspired by the latest trends in fashion, street style and pop culture.
Informações de contacto
China
- www.pinklaura.com
4,0
Bom
629 opiniões
Respondeu a 97% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very strong follow-through and…
Very strong follow-through and communicative a good organization to deal with
3 de abril de 2026
Opinião espontânea
Resposta da pinklaura.com
Dear janice
Hello! We are delighted to hear that you are satisfied with our customer service team's service attitude and appreciate our friendly and enthusiastic communication.
💬 Your recognition is the best encouragement for our team and will motivate us to continuously improve our service level to ensure every customer has a pleasant and secure shopping experience.
Thank you again for your trust and recognition. I wish you a happy life!
Best regards
Olivia
Doing right for the customer
I found out that the dress I ordered for a wedding was not going to make it on time and was offered a 10% refund/discount to help offset my disappointment. Even though I was the one to blame, pinklaura.com did their best to help make it right.
9 de março de 2026
Opinião espontânea
Resposta da pinklaura.com
Dear Lindsey
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
Quick response and corrected the issue…
Quick response and corrected the issue right away.
1 de março de 2026
Opinião espontânea
Resposta da pinklaura.com
Dear Elizabeth
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
Communication is amazing the Jacket I…
Communication is amazing the Jacket I purchased was a bit small so I requested assistance on how to complete a return the response time was less than 24 hours they resolved my issue in a timely manner.
31 de março de 2026
Opinião espontânea
Resposta da pinklaura.com
Dear Samantha
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Mia was a very big help to me
Mia was a very big help to me . She answered me immediately. Very good customer service.
2 de abril de 2026
Opinião espontânea
Resposta da pinklaura.com
Dear Veronica
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
This was great service and great…
This was great service and great quality! Top of the line! Wife loved it
26 de março de 2026
Opinião espontânea
Resposta da pinklaura.com
Dear Rodney
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Mia*
Mia is a liar, Mia probably isn't even her real name. AVOID AT ALL COST DO NOT BUY FROM PINK LAURA.
3 de março de 2026
Opinião espontânea
Resposta da pinklaura.com
Dear Monique
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 olivia@clientcare2025.com
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
I ordered 3 dresses from Pinklaura
I ordered 3 dresses from Pinklaura. Unfortunately they were too small. I was able to get a different size quickly and professionally. Neriah was very kind and willing to work with me to make me happy. Love the dresses. Fabric is soft and design is perfect for my casual lifestyle. Very happy with my purchase!
6 de março de 2026
Opinião espontânea
Resposta da pinklaura.com
Dear pattihoffmann
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
I received excellent after-sales…
I received excellent after-sales service from the lovely Molly. She reassured me and kept me confident after my order issues. I give it 5 stars without a doubt!!!
Thank you so much!!!
Véronique Laroche
1 de abril de 2026
Opinião espontânea
Resposta da pinklaura.com
Dear Véronique
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Great communication
Help me through the process she had patients with me
31 de março de 2026
Opinião espontânea
Resposta da pinklaura.com
Dear Sandra
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I need a bigger size in the jacket I…
I need a bigger size in the jacket I ordered. I wrote a email to the company and I received a quick answer from Mia and a solution to my problem. She will send me a new size jacket. The service was amazing always nice and convenient. Thanks again for all the help and beautiful jacket!
31 de março de 2026
Opinião espontânea
Resposta da pinklaura.com
Dear Marie-Pier
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Great customer service!
31 de março de 2026
Opinião espontânea
Resposta da pinklaura.com
Dear Melanie B
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Easy Exchange Service
Mia was so helpful with the non exchange exchange process. Easy and super conciencious
31 de março de 2026
Opinião espontânea
Resposta da pinklaura.com
Dear Sarah
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Excellent company to work with
I had the best experience with this company. I ordered a large but it was way too small (they run really small). I reached out and they contacted me immediately and sent me a larger size. So pleasant to work with.
30 de março de 2026
Opinião espontânea
Resposta da pinklaura.com
Dear Kathy
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Product return
I am writing about my experience with Mia from the customer service team. I purchased two dresses and was not satisfied with the sizing and quality. I reached out to customer service to request a refund and received a response from Mia. She gave me two options for the return request. Neither option was what I was hoping for so we went back and forth and Mia came up with a solution that I was satisfied with. She was very prompt, friendly and professional and great to work with. She was extremely efficient and helpful.
I would like to note that I was very satisfied with the outcome due to working with Mia. I did not like that the company did not offer a full refund and I recommend that a full refund policy similar to other online companies should be put in place.
26 de março de 2026
Opinião espontânea
Resposta da pinklaura.com
Dear Michelle
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
I absolutely love the dress that I…
I absolutely love the dress that I ordered from pinklaura- It fits beautifully and the quality is great! I did have a small mix-up with my order and accidently received 3 of the same color when I thought I had selected different ones. Their customer service was amazing.-Super understanding and easy to work with. They helped me with the return and replacement quickly and smoothly. I really appreciate how reasonable and helpful they were. Highly recommend!
25 de março de 2026
Opinião espontânea
Resposta da pinklaura.com
Dear Christina
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Charlotte went out of her way to make…
Charlotte went out of her way to make sure I got the correct size an item. Thank you Charlotte. Your com-any is lucky to have an employee like you.
28 de março de 2026
Opinião espontânea
Resposta da pinklaura.com
Dear Staci
Hello! We are delighted to hear that you are satisfied with our customer service team's service attitude and appreciate our friendly and enthusiastic communication.
💬 Your recognition is the best encouragement for our team and will motivate us to continuously improve our service level to ensure every customer has a pleasant and secure shopping experience.
Thank you again for your trust and recognition. I wish you a happy life!
Best regards
Olivia
Excellent customer service
They have top notch customer service! They responded almost immediately to my email when I was not completely happy with an item that I had ordered. It was just a bit more form fitting than I prefer. The alternative offered was more than satisfactory, and I am extremely happy with the outcome. I would definitely order from them again.
26 de março de 2026
Opinião espontânea
Resposta da pinklaura.com
Dear Kristi
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I ordered a shirt 6 weeks ago and I…
I ordered a shirt 6 weeks ago and I still haven’t received it.
27 de março de 2026
Opinião espontânea
Resposta da pinklaura.com
Dear Gayle
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: olivia@clientcare2025.com
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
It runs big
They replaced my item for free and I got to keep the original dress.
27 de março de 2026
Opinião espontânea
Resposta da pinklaura.com
Dear Dana
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
A Experiência Trustpilot
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Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
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