Pirates Cave Chandlery Opiniões 

I ordered a local chart, shown as being in stock, on a Friday. For £6.95 p&p I expected it by the following Monday at the latest. When it didn’t arrive and was still shown on the system as “being processed”, I cancelled it as I needed it quickly. Long story short, I bought the chart elsewhere with free p&p. I tried to cancel the Pirate order over the ensuing week twice more on their website messaging system, without response. I then received an email with the “great news” that the chart had been despatched, nine days after the original order. I intended to refuse delivery but it was left on my doorstep without ringing the doorbell.

Then came the refund process. I made a strong complaint about all this, which was finally acknowledged, but it took them a further week to send me a return label. Ten days after sending the chart back, unopened, I have heard nothing from them, the order is not shown on their system as cancelled and I am still waiting for a refund a month after they took my money.

I’ve had one excuse after another for the delays. It is obvious that they are running an omnishambles of a mail order system, which is astonishing in this age of instant computerised responses and fast refunds. I have wasted a lot of time chasing them and haven’t had such poor service on an internet order for years. As someone said in a review on here earlier, avoid using them - it’s quicker to amble down to your local chandlery and pick up what you need. Especially as this lot charge an extortionate £6.95 for postage.

Excellent service good quality product at a fair price

Good price and quick despatch

The product was something I’ve used a lot in the past. Pirates Cave had the item at the best price and the delivery was very prompt and well packaged.

I ordered some tubing. It arrived within a few days and was all correct. Good service.

Jessica was amazing - great follow up and made sure I got my urgent delivery by working at the weekend when she didn't need to.
Good price and real customer focus. Highly recommend and have used them before for this reason.

The delivery of the tin of varnish I bought from Pirates Cave Chandlery was very poor. I got the product 5 days after.
However, the service was good, Jessica managed to get the product delivered to a different and more convenient address for me.
I think they should change the delivery company .

Great service and competitive pricing. Even got a personal follow up call.

Ordered a automatic life jacket on a Friday but understand it wasn't getting dispatched till the Monday then it took 5 days to arrive, which was to late as we were away on holiday on the Friday morning. Not the company's fault it was amazon shipping, I now have to return the item when I get home from holiday as we had to buy one on route to our destination

Super quick delivery. Easy ordering process. Definitely recommend.

Great product, good price & quick delivery

Great product. Great service.

Order rearming kits for my life jackets, items were delivered when advised and were correct

Excellent customer service - good price and quick delivery. Good choice of options.

I ordered a reel of 5mm three strand rope on July 13th and nothing has arrived. Today is 23rd July. I've emailed their customer services 3 times and have no response to any emails. Very poor.

You're better off popping down to your local chandlery and getting what you need.

Ordered a few items but main items were outboard and tender !
So rest of order was sent in timely fashion but no engine or boat ! I chased it and then informed the delivery time on those items is different due to checks fair enough not fan of finding this out after the fact or paying the postage I did as not true what your paying for .
So outboard is delivered upside down and damaged box etc , I am informed not directly but second hand that the tender was over weight and being delivered later ! I called the pirates and told them I had email informing me order had been delivered but clearly hasn’t ! The pirates then said they would get on it !
Yeah nothing for 24hrs so I called again and clearly their side of customer service is over and they will now use anything they can to explain they did all they could and not their fault ! I was informed basically the courier had no idea the pirates had no idea ! I was then informed a boat will be getting sent out today for me ! When I get it no idea as information clearly is all secret and also their holding and testing period for boats has changed as I got told it all needs checking before it’s despatched but this boat clearly is straight out the door if they are to be believed and yet no delivery deletes and it’s out of period of delivery they will use to explain errors !

we ordered a waste pump at the beginning of the month, heard nothing back for a whole week so we called them up, they then on the phone told us our items were damaged in transit and sent back.
now we have had an email saying they never had the stock when we placed the order and have to wait until the beginning of June until they get stock.
be careful ordering from here if you are in a rush. 3 weeks and still waiting for a waste pump, no end in sight...

We have some family memorial plaques on Clevedon Pier. They were looking a bit tarnished when we visited recently but we were able to borrow a brass plaque cleaning box from the ticket office. We looked at the contents - Vistal. It said Economical, Biodegradable, Free from Toxins and Acids, Multi Surface Cleaner, Cleans, Shines, Protects. "Yeah", we thought! "Wish we'd brought the Brasso", but we hadn't so we gave the supplied stuff a go. Wow! What a brilliant product. It cleaned off the tarnish in no time at all, leaving the lettering clear, unlike Brasso that would leave a white residue in the engraved letters, and no chemical smell. I came home and got online straight away. I needed this stuff to polish brass fittings on our front door.
It seems this Vistal stuff is quite difficult to get hold off, with Chandlers being the main suppliers. I found Pirates Cave Chandlers on B&Q Marketplace selling Vistal at a good price and put in my order. It arrived in just a couple of days and I have nothing but praise for the product and the seller. I ordered the large 850g tub and you barely need any to polish metal. Our front door has never looked so good and it even seems to repel the postie's fingerprint marks. It's going to last us for ever.
I haven't yet tried it on other surfaces but I can see why Clevedon Pier lend it to visitors to polish their memorial plaques.
Brilliant product, great company, good price, fast delivery, happy customer.

First class service, kept me informed on my purchase order which became out of stock and true to their word sent out my order once it became available at the end of January. Really great communication and very helpful staff, genuine great place to shop, 100% recommended