Pirates Cave Chandlery Opiniões 

The staff were helpful and friendly. Lots of stock to choose from.

Ordered a life jacket over the phone, the staff were very helpful and the delivery arrived within the promised delivery window.

I would definitely recommend Pirates Cave and will be using them again in the future.

Superb company superb products highly recommended

Ordered an item with a promise of next day delivery as before 1. Made the order at 12:57.

No email/text within 24 hours so contacted and told it would be going out later that day and would likely be with me the next day. Gave them the benefit of the doubt given how close to 1 it was.

Next day no contact so phoned and given a tracking number over the phone. Checked item and not due to be delivered until day 3 as sent via Royal Mail 48 hour tariff.

There are some brilliant online businesses who do get the item to you the next day even if you have ordered late at night. This is not one of them. If like me you need in a hurry then be wary about trusting them to fulfill their sales pitch.

Even cancellation is difficult as they want you to send back item when it arrives rather than taking the mature step of recalling it themselves.

Update and upgrading from 1 because they did everything possible to sort the late arrival issue and it transpired that it was due to the carrier negligence rather than the company. The customer service was excellent once the issue had been raised,

22nd June 2023 - Placed order for deck shoes and received an email advising "working hard to complete your order and get this shipped out to you". No further communication. On 7th July I decided to check my account with Pirates Cave and found a note against order "HELD - Customer to Contact". As I had heard nothing from Pirates Cave I phoned them - "out of stock" was the reply. So cancelled order and ordered identical item form Marine Super Store - FedEx advised arriving 10th July - that's real service with the added bonus of being £4 cheaper!

Best price for what I needed. Superfast dispatch. Seamless service.

Everything turned up on time and good condition

Well made and comfortable shoes that were delivered quickly.

Very efficient service with full delivery tracking.

I purchased an anchor via the web site promising delivery in 3-5 days. A week later I enquired and was told that it would be sent directly from the actual supplier and should arrive the following week. Now it is two weeks on and still no delivery. There was no indication on the web site that the anchor was not in stock and could not be sent. Pirate's Cave engages in misleading business practices: they will happily sell things that they do not have with fictitious delivery dates. Avoid this vendor.

Speed of delivery is second to none, quality goods, excellent prices. First class.

A great service - Thank you again

Good quality lifejacket at good price, quick delivery

They sent me an email with a good offer on an outboard and I bought it. Delivery was a few days later. Very happy.

Great service, Communication and fitted well and comfortable when in Kayak. Thanks

quick, reliable, exactly what i needed
thank yoy

Great products, better service service. Say no more!

I was disappointed with the length of time it took for my purchase to be delivered. I ordered a lifejacket which took three weeks to arrive. The company did reply to my emails and explained that there were supply issues but it would have been helpful if I'd been told at the time of ordering.

Not a fast service ,painfully slow, online service shocking.