PlayerLayer Opiniões 

247
TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

As a teacher I wanted some sports kit, ordered a few different items in different sizes as was unsure what would fit me right. The order came super quickly. Really high quality clothing, true... Ver mais

Classificada 5 em 5 estrelas

I placed an order and needed it ASAP due to the current heat wave. It was due to arrive much later, but Rose managed to fast-track it to next day delivery! Thank you Rose, much appreciated :)

Classificada 5 em 5 estrelas

I bought a pair of coaches shorts a few months ago and unfortunately the zip in one of the pockets broke. One simple email to Rose at Playerlayer and the matter was resolved immediately. Rose organ... Ver mais

Classificada 1 em 5 estrelas

Would like to give zero stars sent back kit 8 weeks ago still waiting for refund they ignor calls unless you ring there sales line once you do that they then block your number so no one answers. they... Ver mais

Informações sobre a empresa

  1. Fabricante de vestuário desportivo
  2. Loja de roupa desportiva

Escrito pela empresa

British Sports Kit. My Kit, My Team - Belong http://www.playerlayer.com/ @PlayerLayer / #belong


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

247 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,5

Todas as opiniões

(247)

16 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great quality

I ordered some kit for my university almost a year ago and I still have no issues. The quality is great and is very comfortable. I look forward to ordering more soon.

25 de maio de 2024
Opinião espontânea
logótipo da PlayerLayer

Resposta da PlayerLayer

Dear Kacper,

Thank you for these kind words. it is great to see our focus on quality, positively impacting our customers.

Kind regards,

PlayerLayer Customer Services

Classificada 4 em 5 estrelas

Read this review in light of others

We have been using Playerlayer for 7 years now, and we arguably test them to the max as they provide ~70 different sports clubs with kit on an annual rolling basis, in addition to the regular use of their web-based shop.

There is no denying that they experienced a particularly tough period between about 2020-22 which was a combination of factors including challenges with Covid, overseas factories etc..., and this is reflected in the poor reviews you will read on this site.

However since then, they have been bought out and are under new ownership (Stevensons). The Stevensons infrastructure has helped address a number of the historic issues and I think it is safe to say they are currently operating at the best level in terms of delivery times and accuracy of orders based on our 7 year experience. They also have ambitions to improve on their current KPIs which is good to hear.

I'd like to think there is no denying the quality of the products, and that has always been there, which is one of the main reasons we have stuck with them.

I like the fact they are also always innovating - developing eco ranges, creating Playerlayer hijabs, or looking at bespoke fit for females rather than simply unisex offerings. They are also happy to explore challenges and co-create solutions, something you don't always get from the other companies - particularly the 'International brands'.

I have been using sports clothing companies for almost 30 years now, and I don't think there is anyone out there who has completely nailed it (thus my 4 star rating). There are tremendous challenges for companies in this space with schools, universities and clubs all wanting their kit at the same time in late summer for the new season / academic year. Equally the balance between managing cost and lead times i.e. overseas production vs UK production or Sea Freight vs Air Freight presents another headache.

In summary, the current guise of Playerlayer is the best service I've experienced in 30 years of working with sports clothing companies, and therefore I would very much recommend them.

31 de dezembro de 2023
Opinião espontânea
logótipo da PlayerLayer

Resposta da PlayerLayer

Dear Dan,

We hope you are well and thank you for taking the time to provide us with this feedback.

The quality of our products has always and will always be at the forefront of our company's goals.

We strive to build on the recent improvements you mentioned and to continue to grow our business in new and creative ways.

We hope we can continue to provide you with all your sport clothing needs and that our partnership endures long into the future.

Kind regards,

PlayerLayer Customer Services

Classificada 5 em 5 estrelas

Great service

Thank you Playerlayer. I’ve never had any issues ordering school kit with you guys. The delivery is speedy and the quality is very good. Keeps my little man warm in the winter.

27 de novembro de 2023
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logótipo da PlayerLayer

Resposta da PlayerLayer

Dear Jenna,

Thank you for taking the time to write this review.

We are pleased to hear your satisfaction with our products and service and hope to continue to provide a quality service in years to come.

Kind regards,

PlayerLayer Customer Services

Classificada 5 em 5 estrelas

I ordered a sports t shirt for my…

I ordered a sports t shirt for my son,close to him starting secondary school. The order arrived extremely promptly, within a few days and fit perfectly

20 de agosto de 2023
Opinião espontânea
logótipo da PlayerLayer

Resposta da PlayerLayer

Dear Catherine,

We appreciate you providing this review.

Faster delivery times continues to be a focus for our company.

Kind regards,

PlayerLayer Customer Services

Classificada 4 em 5 estrelas

Player layer have recently really…

Player layer have recently really improved their ordering & delivery process.
Everything needed was in stock & delivered quickly.
Would recommend

30 de outubro de 2023
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logótipo da PlayerLayer

Resposta da PlayerLayer

Dear Andrea,

Thank you for taking the tine to leave this review.

We are always thankful to hear how recent changes we have made are positively impacting our customers.

Kind regards,

PlayerLayer Customer Services

Classificada 5 em 5 estrelas

China Britain Elite Football Academy with Player…

From my initial meeting with Player Layer they were very helpful and professional in dealing with my enquiry.
The ordering process was very simple and all the clothing arrived on time and exactly to the specifications i required.
I would recommend Player Layer to anyone looking to purchase high quality sports wear.

10 de julho de 2023
Opinião espontânea
logótipo da PlayerLayer

Resposta da PlayerLayer

Dear Graham,

Thank you for taking the time to leave these kind words.

We are very proud we were able to provide you and your exciting Academy with all the high quality kit you required, we hope you enjoy your order.

Kind regards

PlayerLayer Customer Services

Classificada 5 em 5 estrelas

Eltham College Cricket Trip Kit

All kit ordered arrived on time and in correct sizing. Process was easy, with adjustments made throughout. Quality of kit is excellent.

1 de abril de 2023
Opinião espontânea
logótipo da PlayerLayer

Resposta da PlayerLayer

Dear Josh,

We appreciate the time taken to write this review. We are pleased to hear of the ease of your experience and hope you enjoy your purchase.

Kind regards,

PlayerLayer Customer Services

Classificada 5 em 5 estrelas

Excellent service

Excellent fabric quality, sizes are accurate, delivery only 2 days from date order was placed. Would definitely recommend!

4 de outubro de 2023
Opinião espontânea
logótipo da PlayerLayer

Resposta da PlayerLayer

Dear Maria,

Thank you for leaving this review.

We are happy to see our faster dispatch speeds positively impacting our customers.

Kind regards,

PlayerLayer Customer Services

Classificada 5 em 5 estrelas

School PE kit

We used the PlayerLayer for my daughter's school sports kit (It was recommended by the school)-it was an overall good experience with fast delivery and promoted customer services regarding a couple of items out of stock. Will definitely recommend Playlayer to anybody who is looking for specific school kits.

7 de agosto de 2023
Opinião espontânea
logótipo da PlayerLayer

Resposta da PlayerLayer

Dear Shirley,

Thank you for taking the time to give us this review. We continue to strive and make improvements in maintaining stock levels for our customers and shorten dispatch times. We appreciate your comments on this.

Kind regards,

PlayerLayer Customer Services

Classificada 4 em 5 estrelas

Great company

Great company - easy to use website and quick delivery!

20 de setembro de 2023
Opinião espontânea
logótipo da PlayerLayer

Resposta da PlayerLayer

Dear Amber,

We appreciate you writing this review. it is great to see our quicker dispatch speeds being noticed by consumers.

Kind regards,

PlayerLayer Customer Services

Classificada 5 em 5 estrelas

Great quality washes so well.

20 de setembro de 2023
Opinião espontânea
logótipo da PlayerLayer

Resposta da PlayerLayer

Dear Sarah,

Thank you for taking the time to leave this review. We are glad to hear the quality of our products positive affecting our customers.

Kind regards,

PlayerLayer Customer Services

Classificada 4 em 5 estrelas

Staff kit

We use PlayerLayer for our staff sports kit. The kit is really comfy and everyone looks super smart. Some items are stocked, so delivery on extra kit are speedy, but others tend to take a little while, so prepare for this when ordering. Dean has been super helpful and quick with his communications. Thank you!

1 de junho de 2023
Opinião espontânea
logótipo da PlayerLayer

Resposta da PlayerLayer

Dear Natasha,

We appreciate the time taken to provide us with feedback. It great to hear how our kit is both practical and comfortable for members of staff. We hope you enjoy your kit.

Kind regards,

PlayerLayer Customer Services

Classificada 4 em 5 estrelas

Fast delivery

Fast delivery, website is easy to navigate for school sports kit. The kit is smart and my children enjoy wearing it.

10 de setembro de 2023
Opinião espontânea
logótipo da PlayerLayer

Resposta da PlayerLayer

Dear Ian,

Thank you for taking the time to leave us this review. Making our customer's experience as easy and efficient as possible is a key aim for the company. We hope you enjoy your purchase.

Kind regards,

PlayerLayer Customer Services

Classificada 4 em 5 estrelas

Very efficient

The kit arrived faster than I was expecting and is of good quality.

23 de agosto de 2023
Opinião espontânea
logótipo da PlayerLayer

Resposta da PlayerLayer

Dear Jacqui,

We appreciate you taking the time to leave us this review. We are please to hear how the recent improvement in our dispatch times are positively affecting customers.

Kind regards,

PlayerLayer Customer Services

Classificada 4 em 5 estrelas

Very easy to order and rapid delivery

Very easy to order and rapid delivery. One item was out of stock so I asked for notification when it was back in - got an email and was able to order a week later.

17 de julho de 2023
Opinião espontânea
logótipo da PlayerLayer

Resposta da PlayerLayer

Dear Claire,

Thank you for this review. Glad we could resolve the stock issue quickly for you. We hope you enjoy your purchase.

Kind regards,

PlayerLayer Customer Services

Classificada 5 em 5 estrelas

Excellent quality

Excellent quality, fast delivery.

4 de setembro de 2023
Opinião espontânea
logótipo da PlayerLayer

Resposta da PlayerLayer

Dear Gesa,

Thank you for taking the time to provide us this review. We hope you enjoy your items.

Kind regards,

PlayerLayer Customer Services

Classificada 5 em 5 estrelas

A big thank you to Dean at Playerlayer…

A big thank you to Dean at Playerlayer for both a fantastic and professional service. The kit was fantastic and delivered in time.

2 de setembro de 2023
Opinião espontânea
logótipo da PlayerLayer

Resposta da PlayerLayer

Dear Andrew,

we appreciate you taking the time to provide us with this review. We are glad you have enjoyed your experience with us and hope you enjoy your purchase.

Kind regards,

PlayerLayer Customer Services

Classificada 5 em 5 estrelas

Customer Service was very helpful and delivery was swift

Customer Service was very helpful when I needed help with my order. Subsequent delivery was fast, within one week.

24 de julho de 2023
Opinião espontânea
logótipo da PlayerLayer

Resposta da PlayerLayer

We appreciate the time taken to leave this review. It is great to hear that our customer service team could help out. We hope you enjoy your items.

Kind regards,

PlayerLayer Customer Services

Classificada 5 em 5 estrelas

Easy to order school sports kit

Ordered school sports kit - reasonable price with 10% discount for ordering early in May.
Easy to order online (choose school and then relevant items pop up) and delivery was as detailed. 1 item took longer and came later.
Issue with 1 item was resolved by emailing customer service who resolved it and sent replacement.

25 de maio de 2023
Opinião espontânea
logótipo da PlayerLayer

Resposta da PlayerLayer

Dear TC,

Thank you for the time take to provide us with this review. We are glad to hear about the ease of your order and how any issues were resolved. we are continuing our efforts to reduce the amount of part dispatches.

Kind regards,

PlayerLayer Customer Services

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