PlayTreks Opiniões 

Resposta da PlayTreks

10/04/2026

Dear Antje, thanks for raising this. You are right that your payout took long and we understand that it's frustrating. Before payouts are released, royalties go through a validation stage where incoming store reports are checked and screened for potential streaming fraud. This process can occasionally take long, but it helps ensure royalties are distributed fairly and accurately.

Meanwhile we have located your payout request, completed the validation and the payout has been processed. You should see the payment shortly if you have not already received it.

Regarding response times: we prioritize support requests from active paid distribution plans, which can sometimes lead to slower responses for free accounts. That said, payout requests themselves always go through the same validation and payment process.

If this resolves the issue, we would appreciate it if you could update your review so future artists have an accurate picture of the situation. Of course, if anything still needs attention, please contact our team and we will gladly assist.

Resposta da PlayTreks

13/03/2025

Dear Gilbert,

Thanks for leaving your review. No worries, your earnings will move from "Total Pending" to "Total Collected" once all platforms have paid out.

Please allow me to explain why you're experiencing a long wait - especially because you are not the only one.

PlayTreks wants to be as transparent as possible, and therefore we report streams immediately after we receive the data from platforms. This typically takes a minimum of 3 months due to DSP reporting cycles. This isn’t unique to PlayTreks—it’s standard across the industry.

The moment of actual payout, depends on when stores and DSPs (like Spotify, Apple Music, etc.) report and release funds in full, which unfortunately tends to take more and more time. We have seen an increase in delays at certain DSP's who take lots of time investigating possible streaming fraud cases, before paying out. Even if it does not apply to your release, or even to PlayTreks as a whole.

We can assure you that eventually, earnings will be made available and that a payout can be requested - as soon as they have been succesfully collected. We’d really appreciate it if you could revisit your review based on this clarification. Please let us know if you need further details!

Best,
The PlayTreks Team

Resposta da PlayTreks

13/03/2025

Dear Johanna,

Thanks for your feedback. Earnings will move from "Total Pending" to "Total Collected" once all platforms have paid out. Allow me to explain why you're experiencing a long wait - especially because you are not the only one.

PlayTreks wants to be as transparent as possible, and therefore we report streams immediately after we receive the data from platforms. This typically takes a minimum of 3 months due to DSP reporting cycles. This isn’t unique to PlayTreks—it’s standard across the industry.

The moment of actual payout, depends on when stores and DSPs (like Spotify, Apple Music, etc.) report and release funds in full, which unfortunately tends to take more and more time. We have seen an increase in delays at certain DSP's who take lots of time investigating possible streaming fraud cases, before paying out. Even if it does not apply to your release, or even to PlayTreks as a whole.

We can assure you that eventually, earnings will be made available and that a payout can be requested - as soon as they have been succesfully collected. We’d really appreciate it if you could revisit your review based on this clarification. Please let us know if you need further details!

Best,
The PlayTreks Team

Resposta da PlayTreks

Actualizada a 5/11/2024

Dear Brenda,

Thank you for sharing your thoughts. Although your review is from a few months ago, we’re committed to addressing all feedback, new and old. We only recently claimed our Trustpilot account as part of our dedication to improving service and communication, which I hope you can appreciate.

I’m glad to hear you find our service generally useful, though I apologize for the frustration around wait times. Regarding royalties, we understand that a 3-6 month wait can feel excessive. Please know that this timeframe is due to industry-wide factors beyond our direct control. Earnings from streaming services (DSPs) typically take at least three months to be reported to us, and an additional two to three months for full payments to reach us from the platforms. Only when these funds are received can we transfer them to your “My Earnings” dashboard for withdrawal. While we’d love to speed this up, it’s a common timeline across music distribution services.

That said, we’re actively making improvements on our end to enhance transparency and streamline internal processes so you know exactly when funds are available and ready for payout. PlayTreks is under new management and improving the overall experience is a key priority for us. We hope you'll give us a fair chance to deliver up to this promise.

Thank you again for your feedback and don’t hesitate to reach out if there’s anything else we can assist you with.

Best regards,
PlayTreks Customer Support

Resposta da PlayTreks

4/11/2024

Dear Ryan,

Thank you for your detailed feedback and for updating your review as your issue progressed. I’m truly sorry for the extended wait you experienced for your payout and the delay in our responses. Your patience during this time is much appreciated, and I completely understand your frustration.

Although this review is from some time ago, we recently claimed our Trustpilot account as part of our renewed commitment to improving communication and addressing client feedback, old and new.

As you mentioned, PlayTreks has been implementing major updates—both to the platform and our internal processes—to enhance accuracy and transparency in royalty tracking and distribution. Unfortunately, these maintenance efforts occasionally caused delays in processing withdrawals, as we worked to ensure that earnings are calculated correctly for all users.

Our support team has been facing high demand, especially as we serve over 9,000 clients, and we’re actively working to close staffing gaps to improve response times. We’re also prioritizing more efficient payout timelines and are making platform updates to provide more clarity on payout progress.

Thank you again for your patience and for highlighting the positive aspects of our tracking features and security measures. Your feedback helps guide our ongoing improvements, and we look forward to providing you and all our users a smoother experience moving forward. If there’s anything further we can assist with, please don’t hesitate to reach out.

Best regards,
PlayTreks Customer Support

Resposta da PlayTreks

4/11/2024

Dear Frederic,

Thank you for sharing your experience, and I’m glad to hear you eventually received your payout. I completely understand how waiting for royalties for several months can be frustrating, and I apologize for the delays and the repeated follow-ups you needed to make.

Your feedback highlights an issue we encountered in 2023, during our transition to a new royalty calculation system aimed at improving accuracy and transparency. While this upgrade was necessary for better system performance, it regrettably caused delays. We’ve since addressed these issues, ensuring that future royalties reach you much more promptly.

Although your review is from a few months back, we recently claimed our Trustpilot account as part of our commitment to addressing all feedback. If you feel your experience with PlayTreks has improved, we would be grateful if you’d consider updating your review title and the amount of stars to reflect this.

Thank you again for your patience, and please don’t hesitate to contact us if there’s anything further we can do to assist you.

Best regards,
PlayTreks Customer Support

Resposta da PlayTreks

4/11/2024

Dear Tom,

Thank you for your thoughtful feedback and for trusting us with your music distribution. I’m glad to hear our automatic splits, analytics, and website features have been valuable to you—these are areas we continuously strive to enhance.

I’m sorry for the delays in both payouts and support responsiveness, as well as for any frustration with unmet timelines. Your feedback is spot-on, and you’re right—our “startup years” have presented challenges as we worked to implement and refine new systems. We’re currently upgrading our processes to ensure faster, more predictable payouts, and I trust you’ll soon see the positive impact of these changes.

Under our recent management changes, we’re also focused on building a stronger, more responsive support team to meet client needs reliably as we grow. Your experience has highlighted exactly why we’re putting these improvements in place.

Thank you for your patience and understanding as we work to make PlayTreks a more reliable partner for your music. We’d love to earn a higher rating from you as you experience these updates firsthand—please don’t hesitate to reach out if you have any questions along the way.

Best regards,
PlayTreks Customer Support

Resposta da PlayTreks

4/11/2024

Dear Indie Dog,

Thank you for your feedback. I understand airplay tracking was a key feature for you, and I’m sorry it didn’t meet your expectations at the time. Based on user feedback and the high operational costs, we decided to retire the airplay tracking feature to focus on enhancing other services that provide the most value for our artists.

If you’d be open to it, we kindly ask you to consider updating or removing this review, as it reflects a feature that’s no longer part of our offering. We’re committed to continually refining our tools, and if there’s anything more we can do for you with our current services, please let us know.

Thank you again for your understanding, and we’re here to help should you have any further questions.

Best regards,
PlayTreks Customer Support

Resposta da PlayTreks

8/11/2024

Dear Dirk,

Thank you for trusting us with your music distribution. I’m sorry for the delays in support responsiveness. I'll not beat around the bush, your feedback is spot-on. Our “startup years” have presented challenges as we worked to implement and refine new systems and processes with limited resources.

Under our recent management changes, we’re focused on building a stronger, more responsive support team to meet client needs reliably as we grow. Your experience has highlighted exactly why we’re putting these improvements in place.

Thank you for your patience and understanding as we work to make PlayTreks an even more reliable partner for you. I trust you’ll soon see the positive impact of these changes.

We’d love to earn a higher rating from you as you experience these updates firsthand—please don’t hesitate to reach out if you have any questions along the way.

Best regards,
PlayTreks Customer Support

Resposta da PlayTreks

4/11/2024

Dear Mary,

Thank you for taking the time to share your experience with us. We truly appreciate your feedback, especially as we continue to evolve under new management. Although your review is from some time ago, we are committed to addressing all concerns, both old and new, as part of our dedication to improvement.

I'm glad to hear that you found our music publishing process relatively quick, but I sincerely apologize for the frustrations you’ve faced with support responsiveness and payment delays. We acknowledge that there have been challenges with our payment process, especially during our transition to new systems. While we strive for timely payouts within 1-3 business days, technical issues have occasionally caused delays, and we are actively working to resolve these and enhance communication.

Your feedback regarding our commission is also noted. We want to ensure that the value we provide aligns with the services you receive.

If you choose to stay with us, I assure you that we are dedicated to improving our support and payment processes. Should you have any further questions or need assistance, please don’t hesitate to reach out directly.

We would be grateful if you could consider updating your review to reflect any future improvements you experience. Thank you for your patience as we work through these changes.

Best regards,
PlayTreks Customer Support