Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I bought a water fountain in the sale from a local garden centre, unfortunately got it home and the solar adapter was missing as it had been used inside. Not a problem as I went online and found Pow... Ver mais

Classificada 5 em 5 estrelas

It was so great to be able to discuss what I needed over the phone and then take delivery of the perfect solution to my problem, which is still pumping away happily, two years later. Can't recommend t... Ver mais

Classificada 5 em 5 estrelas

Recently installed Sunspray SE 700 pump into a very small natural spring head which drained into a small lined pond, 6'x5'. It needed more supply than could be delivered by gravity. The pump provides... Ver mais

Classificada 5 em 5 estrelas

Great product, very helpful advice provided and ability to buy spares which arrived swiftly and efficiently. A great company with a great product.

Informações sobre a empresa

  1. Fornecedor de equipamentos a energia solar

Informação fornecida por diversas fontes externas

Solar powered products for your home which help you to save money and save energy


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 13% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,6

Todas as opiniões

(1809)

756 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Great product

Great product, very helpful advice provided and ability to buy spares which arrived swiftly and efficiently. A great company with a great product.

27 de julho de 2026
Classificada 5 em 5 estrelas

Real people, being super helpful.

It was so great to be able to discuss what I needed over the phone and then take delivery of the perfect solution to my problem, which is still pumping away happily, two years later. Can't recommend this company enough.

10 de maio de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

One set of lanterns sent late after…

One set of lanterns sent late after chasing and the more expensive order is yet to appear - fobbed off with the same email response twice which suggest AI generated and we have now been waiting over three months for the product. Still waiting ……

28 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Duck family now solar powered

I bought a water fountain in the sale from a local garden centre, unfortunately got it home and the solar adapter was missing as it had been used inside. Not a problem as I went online and found Powerbee had just what I wanted.
Excellent service, ordered Thursday afternoon, delivered Friday morning and fitted in minutes and working.

24 de julho de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Item never worked properly

Item never worked properly. Company use Ai to write very lengthy emails asking lots of questions. Until eventually your return time expires.

1 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

POWERBEE SOLOR

POWERBEE. Wow!!😄💓💗👍 wot a company Staff are unbelievable. So dedicated gosh do they know there products. If you email they reply sooo quickly. You dont wait days weeks, or more. Its a pity I can't give them more than 100% I have been using them for 6yrs never ever any proplems they can't fix

17 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

After a delay in delivery

After a delay in delivery, which I was told about because it was out of stock.The rock bubbler water feature arrived. It's larger than expected but very pleased with the product ,so easy to set-up and the instructions are easy to follow, looks so good in the garden.

29 de junho de 2026
Classificada 5 em 5 estrelas

I love these fairy lights

I love these fairy lights. They are nice and bright from dusk through the night. They seem reliable. Test will be in winter and longevity unknown yet. For now, they seem great!

29 de junho de 2026
Classificada 1 em 5 estrelas

I would avoid this company entirely.

I would avoid this company entirely.

I ordered these lights as a gift, but they never arrived. After contacting customer service, I explained the situation and was assured a replacement would be sent. Unfortunately, that never arrived either.

At this point I’ve been left without the product, without the gift I had planned to give, and without any confidence that this company fulfils its orders or honours its promises.

Mistakes can happen with any business, but what matters is how they’re put right. In this case, I was given assurances that simply weren’t followed through. Extremely disappointing and a complete waste of time.

Based on my experience, I cannot recommend buying from this company.

2 de julho de 2026
Opinião espontânea
logótipo da Powerbee

Resposta da Powerbee

Hi there, thanks for taking the time to leave this. We've checked our order and support records carefully and can't find anything matching what's described here — no order, and no record of the contact or replacement promise you've mentioned. If this was genuinely a PowerBee order, we want to put it right: please email us at admin@powerbee.co.uk with your order number so we can look into it properly. If you're unable to locate one, it's possible this review was intended for a different company.

Best regards, PowerBee

Classificada 1 em 5 estrelas

Customer Service Lied to Me

Ordered a 12v pump, in the details it clearly stated that the outlet connects directly to a 12mm pipe, it does not. Contacted customer services who said they would send out an adapter free of charge. After a week with no adapter I contacted customer services again and was informed that they had changed their minds and were not going to help.

6 de julho de 2026
logótipo da Powerbee

Resposta da Powerbee

Hi Andrew, thank you for the feedback. For context for anyone reading this: the pump in this order doesn't include a fountain attachment — that's a separate accessory on this product, as it is across most of our pump range, and its outlet is designed to take 12mm tubing once that attachment is fitted. When you got in touch, one of our agents offered to send this accessory out free of charge. That wasn't something we should have offered, since it isn't part of what was purchased, and correcting it a week later rather than catching it straight away was on us. We're sorry for the mixed message that caused.

PowerBee

Classificada 1 em 5 estrelas

Bad customer service

The customer service is non existent, despite emailing and trying to phone for advice nobody got back to me. I wanted some information to make a further purchase. The item I did order initially was delivered quickly, which was good. Not impressed with the lack of communication.
Update.
I used your web form and left my email on your answer phone, which is never manned.
After your reply I emailed on the 3rd July to the email you suggested and I am still waiting for a reply.

26 de junho de 2026
logótipo da Powerbee

Resposta da Powerbee

Thank you for your review, and we're pleased your order arrived quickly.

We were concerned to read that your messages went unanswered, so we've checked our records and can find no email or telephone call from you on file. We reply to every enquiry we receive, usually the same working day, and would never knowingly ignore a customer — so it appears your messages may not have reached us, which a spam filter or a mistyped address can sometimes cause.

Please do get back in touch directly at admin@powerbee.co.uk, quoting your order reference, and we'll gladly help with the further purchase you were planning.

Kind regards,
The PowerBee Team

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