My 3rd negative review because they answer comments pretending that they have sent you an email for further info and it is all a scam. Illegal taking of subscriptions without prior warning is a crimin... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I cannot understand how you can pay for a service and then not actually get what you pay for, which is to have your adverts approved and posted. And of course, they completely ignore all your message... Ver mais
A empresa respondeu
I have paid for membership since 2020 and used Preloved in the past to buy items. I have tried recently to list my first item as a seller, but weeks later it is still awaiting "e... Ver mais
A empresa respondeu
I actually contacted preloved to cancel my membership, which I had had to sell a camper van. I sent my email into the ether without much hope of a reply... The representative, Megan, was in cont... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Buying or selling second hand? Preloved is packed with nearly new and really old bargains in over 500 categories. It's free to advertise so why not start turning your clutter into cash today. We're always eager to make your Preloved experience a positive one, so you can buy and sell easily.
Escrito pela empresa
Informações de contacto
Reino Unido
- www.preloved.co.uk
2,4
Mau
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Very prompt and helpful service from…
Very prompt and helpful service from Megan when I was having problems trying to create an account. Which was my fault as I already had an old account still live.
21 de agosto de 2024
Opinião espontânea
Resposta da Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Prompt email answers
I have to say that you (Tommy) and/or your organization is pretty amazing, each of my emails have been answered VERY promptly and my problem resolved to my complete satisfaction.
To be honest, there are few businesses now-a-days that I can say that about them.
So again thank you Tommy
19 de agosto de 2024
Opinião espontânea
Resposta da Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Membership auto renews without any warning.
Just beware that they will auto renew your subscription and take the money out of your account without any prior warning, unlike most companies that will send a reminder email.
14 de agosto de 2024
Opinião espontânea
Resposta da Preloved
Hello Phil,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with your order. I am unable to locate your account using the details you have provided. Please update the review with an order number to enable us to reach out to you directly.
Regards,
Jess
So far so good and very helpful in…
So far so good and very helpful in answering me
15 de agosto de 2024
Opinião espontânea
Resposta da Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
I joined Preloved a number of years…
I joined Preloved a number of years ago. After I moved and my Parents moved and subsequently died. We had a lot of stuff to clear. I found Preloved a very easy site to follow and had some success. Everyone was very pleasant that purchased from us. Things quietened down for a while, then I needed to use Preloved. This time I found it more complicated. The number of adverts that obliterate things for sale is rediculous. I decided it wasn’t the best option for selling or for buying. Shame I liked it.
12 de agosto de 2024
Opinião espontânea
Resposta da Preloved
Hi,
Thank you for taking the time to leave your review.
At present I cannot locate your account. Can you please contact us via one of the contact options on site or by updating your review to include your order number so we can look to reach out to you?
We look forward to getting this resolved.
Kind Regards,
Sam
No response from seller
I sent a message to an advertisement on Preloved and received no response on two occasions.
Tommy from Preloved classifieds very promptly contacted the seller and reminded them of their responsibilities.
I have still not received a response but at least Preloved did their bit.
1 de agosto de 2024
Opinião espontânea
Resposta da Preloved
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
I have used Preloved for nearly 10…
I have used Preloved for nearly 10 years and it's my goto site if looking for something or selling. No commission taken (just an extremely modest annual subscription) and talking direct to the seller or buyer - none of this thing of a middle person taking a cut!
4 de agosto de 2024
Opinião espontânea
Resposta da Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Worst company ever I wouldn’t use them
Worst company ever I wouldn’t use them
No star if possible -*
9 de julho de 2024
Opinião espontânea
Resposta da Preloved
Hello Josa,
Thank you for leaving your review.
I am very sorry to hear that you have had an issue with Preloved,
I am unable to locate your Preloved account with the details you have provided, and I would like to get this resolved for you.
Can you please respond to the message that has now been sent to you via your TrustPilot account?
Kind Regards
Kayleigh
Ticket Resolved
I had to contact Customer Service for an issue. Tommy quickly picked up my ticket and resolved to my complete satisfaction. Thank you so much, Tommy!
25 de julho de 2024
Opinião espontânea
Resposta da Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Preloved most disappointing site I've…
Preloved most disappointing site I've used In my life! So stressful and the biggest headache! Do not recommend! To activate the advert you have to email, only to be told you need to upgrade to a business plan. Closed my account this site has always been a problem.
20 de julho de 2024
Opinião espontânea
Resposta da Preloved
Quick reply & problem solved by Tommy
Quick reply & problem solved by Tommy
24 de julho de 2024
Opinião espontânea
Resposta da Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
I wrote as I was unable to complete setting up an account
I wrote as I was unable to complete setting up my account. Tommy replied, and the issue was quickly resolved.
21 de julho de 2024
Opinião espontânea
Resposta da Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Great service lovely customer service
Great service lovely customer service
22 de julho de 2024
Opinião espontânea
Resposta da Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Great for pets
9 de julho de 2024
Opinião espontânea
Resposta da Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
KITTEN DEVELOPMENT:
A kitten’s first eight weeks of life are filled with rapid developmental changes. Kittens fit into the palm of your hand, are blind, and have little defense when they are infants. However, by the time they are 8 weeks old, they are playing, running, and resembling tiny cats.
The kitten’s requirements for warmth, food, assistance with using the restroom, and medical attention will vary every week. Understanding a kitten’s age is crucial since it affects both its needs for care and its ability to develop healthily.
What you should know about a kitten’s first eight weeks of life in terms of developmental milestones is provided below contrac for info
8 de janeiro de 2024
Opinião espontânea
Resposta da Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Terrible for advertising unless you…
Terrible for advertising unless you want to wait a year to have the advert approved because it says you've added your phone number even though you haven't. You'd be better off going with freeads or gumtree.
15 de julho de 2024
Opinião espontânea
Resposta da Preloved
Hello Sarah,
Thank you for leaving your review.
I am very sorry to hear that you have had an issue with Preloved,
I am unable to locate your Preloved account with the details you have provided, and I would like to get this resolved for you.
Can you please respond to the message that has now been sent to you via your TrustPilot account?
Kind Regards,
Kayleigh
Tommy was very quick is sorting out my…
Tommy was very quick is sorting out my query.
8 de julho de 2024
Opinião espontânea
Resposta da Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Rip off merchants.
Used preloved to find our puppy, signed up for it, but for the last two years they have taken the payments again even after we cancelled, if preloved monitor this site please get in touch and put a stop to it really don't like getting ripped off like this, 5.99 last year and 6 pound this year.
30 de junho de 2024
Opinião espontânea
Resposta da Preloved
Hello Richard,
Thank you for leaving your review.
I am very sorry to hear that you have had an issue with Preloved,
I am unable to locate your Preloved account with the details you have provided, and I would like to get this resolved for you.
Can you please respond to the message that has now been sent to you via your TrustPilot account?
Kind Regards,
Claire
Sally from customer service has been…
Sally from customer service has been amazing. And helped me out. Thank you again Sally.
2 de julho de 2024
Opinião espontânea
Resposta da Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.