I have paid for membership since 2020 and used Preloved in the past to buy items. I have tried recently to list my first item as a seller, but weeks later it is still awaiting "editorial review" so h... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I cannot understand how you can pay for a service and then not actually get what you pay for, which is to have your adverts approved and posted. And of course, they completely ignore all your message... Ver mais
A empresa respondeu
They answered my trust pilot bad review about being ripped off for illegal taking of subscription without notice asking me for more info, pretending that they cared, and it was all fake, nothing was d... Ver mais
A empresa respondeu
I actually contacted preloved to cancel my membership, which I had had to sell a camper van. I sent my email into the ether without much hope of a reply... The representative, Megan, was in cont... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Buying or selling second hand? Preloved is packed with nearly new and really old bargains in over 500 categories. It's free to advertise so why not start turning your clutter into cash today. We're always eager to make your Preloved experience a positive one, so you can buy and sell easily.
Escrito pela empresa
Informações de contacto
Reino Unido
- www.preloved.co.uk
2,4
Mau
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I placed an advertisement two days ago…
I placed an advertisement two days ago and I am still awaiting approval from Preloved. I have contacted them multiple times, yet no one has taken the initiative to respond to me or reply to my emails. I have decided to give up and will no longer utilize their site.
3 de novembro de 2025
Opinião espontânea
Resposta da Preloved
Hello
Thank you for leaving your review.
I am sorry to hear that there has been an issue with your order. We cannot currently locate your account, however if you could please update your review with your order number, we can certainly assist with this.
Kind Regards,
Natalia
Signed up and paid £15 for a…
Signed up and paid £15 for a membership, filled all my details in and started to place my items for sale, the next day cannot log in until i get a code sent to my address, this was over a week ago. Sent 3 emails with no response, shocking service, feel i have been scammed, going to stick to Vinted, at least they talk to you
2 de outubro de 2025
Opinião espontânea
Resposta da Preloved
Hello John,
Thank you for leaving your review. I am sorry to hear about this experience.
I cannot currently locate your account, however I have sent you a request via TrustPilot so you can provide some further details, and we can assist you further.
We look forward to resolving this matter for you.
Kind Regards,
Kayleigh
Too many adverts making it very…
Too many adverts making it very difficult to get around the website. Gave up in the end.
17 de agosto de 2025
Opinião espontânea
Resposta da Preloved
Hi Chris,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind Regards,
Stephen
I was so frustrated about not getting…
I was so frustrated about not getting into my’ preloved ‘ account until Katie came to my rescue. She was really fast to reply to my message and very helpful. I wish every company had a‘ Katie’ and would like to thank her again for her help .
Jane Cruickshanks
16 de julho de 2025
Opinião espontânea
Resposta da Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Speed of response and care of the…
Speed of response and care of the customer service teaam
14 de julho de 2025
Opinião espontânea
Resposta da Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Friendly, speedy and efficient.
Sally resolved my membership query very quickly and I’m happy with the efficient service I received from Preloved. Thank you!
Frances
2 de julho de 2025
Opinião espontânea
Resposta da Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Katie!
Katie was very helpful at answering my queries on why some of my adverts were declined, very friendly and swift
30 de junho de 2025
Opinião espontânea
Resposta da Preloved
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Leah
I am writing to express my sincere…
I am writing to express my sincere thanks for your prompt assistance with my recent advertising issue.
I had previously experienced a problem where my ad was not showing as live on the platform. I sent an email regarding this, and I was very impressed by the speed of your reply.
Thanks to the quick action and help, particularly from Megan, my ad is now live. I truly appreciate the excellent support I received.
Thank you again for your efficiency and assistance!
23 de junho de 2025
Opinião espontânea
Resposta da Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sam
Great site
I didn’t find what I wanted but the site was easy to understand and navigate. Holly was really good at sorting out my problem when I wanted to cancel my membership due to financial reasons. I would join again in the future.
22 de junho de 2025
Opinião espontânea
Resposta da Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sam
Responsive service
I needed to change my login email address, and Katie was quick to respond and gave great customer service.
17 de junho de 2025
Opinião espontânea
Resposta da Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sam
Power crazy vindictive policing by admin
Suddenly being blocked from replying to sellers by power crazy admin who keep sending my messages to the 'messages not sent' folder when I haven't breached any of the terms of use, the acceptable use policy, or the listing guidelines.
Tried to sort it out by email but now the admin refuse to reply to me and they just keep blocking my messages.
I had been a paying member for 19 years and this vindictive behaviour has only just started.
Absolutely disgusted with this behaviour.
Have asked to make a formal complaint about it but they have refused to reply.
Would advise everyone not to use preloved because the admin team are evidently discriminating against certain members and arbitrarily applying 'rules' that are not stated in the terms of use, the acceptable use policy, or the listing guidelines.
ETA: This has not been 'handled' by your customer service team, they have refused to reply to me and have refused to tell me which parts of the terms of use, acceptable use policy, or listing guidelines I have breached.
16 de junho de 2025
Opinião espontânea
Resposta da Preloved
Hello Melindray,
Thank you for taking the time to leave your review.
I am truly sorry to hear about this issue. I have taken a look into this and I can see this has now been handled by our Customer Services Team for you.
Should you happen to have any further questions or queries, please don't hesitate to contact us and we will be happy to assist.
Kind Regards,
Kayleigh
Holly at Preloved solved my issue…
Holly at Preloved solved my issue quickly and efficiently, great platform to buy and sell.
13 de junho de 2025
Opinião espontânea
Resposta da Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Good customer service
There was a glitch in the system that was causing problems with my account. Holly was very quick to rectify this, and very helpful. Thanks very much.
14 de junho de 2025
Opinião espontânea
Resposta da Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Sally is a superstar
Sally is a superstar, I couldn’t log in and got frustrated, I got a very quick email back from Sally and issues resolved before I could try to log in again.
Nice that staff from a site reply so quickly and friendly. 5* services .
Thanks sallllyyy
10 de junho de 2025
Opinião espontânea
Resposta da Preloved
Hello Kelly,
Thank you for leaving your 5* review!
It is always a pleasure to receive this feedback from our customers. I have passed your feedback to Sally also, as she will be so pleased to read your kind comments.
If we can assist you with anything further, please do not hesitate to contact us and we will be happy to help.
Take care, and have a lovely day!
Kind Regards,
Kay
Resposta da Preloved
Hello Sam,
Thank you for leaving your 5* review!
It is always a pleasure to receive this feedback from our customers.
If we can assist you with anything further, please do not hesitate to contact us and we will be happy to help.
Take care, and have a lovely day!
Kind Regards,
Kay
Prompt reply by Sally to an enquiry
Prompt reply by Sally to an enquiry
4 de junho de 2025
Opinião espontânea
Resposta da Preloved
Hello Derek,
Thank you for leaving your 5* review!
It is always a pleasure to receive this feedback from our customers. I have passed your feedback to Sally also, as she will be so pleased to read your kind comments.
If we can assist you with anything further, please do not hesitate to contact us and we will be happy to help.
Take care, and have a lovely day!
Kind Regards,
Kay
Thanks Holly!
The helper at Customer Services was very helpful, also very quick to respond and solve my issue for me. Very easy process, thank you Holly!
3 de junho de 2025
Opinião espontânea
Resposta da Preloved
Hello Charli,
Thank you for leaving your 5* review!
It is always a pleasure to receive this feedback from our customers. I have passed your feedback to Holly who will be so pleased to read your kind feedback.
If we can assist you with anything further, please do not hesitate to contact us and we will be happy to help.
Take care, and have a lovely day!
Kind Regards,
Kay
Katie who I coresponded with to…
Katie who I coresponded with to resolved a problem I had. She was very fast and efficiently. Emails was replied to with great speed.
Thanks again great advatising site.
3 de junho de 2025
Opinião espontânea
Resposta da Preloved
Hello,
Thank you for leaving your 5* review!
It is always a pleasure to receive this feedback from our customers, Katie will be so pleased to read this.
If we can assist you with anything further, please do not hesitate to contact us and we will be happy to help.
Take care, and have a lovely day!
Kind Regards,
Kay
I had a small problem adding photos to my advert
I had a small problem adding photos to my ad. I contacted Katie from the support department and thanks to her help everything became very easy. Katie advised me very politely what I could check and how to improve so that my ad would work fully. Everything else was very easy. Thank you for your help Katie. I recommend the service to all those who want to post an ad.
2 de junho de 2025
Opinião espontânea
Resposta da Preloved
Hello Bigjack,
Thank you for leaving your 5* review!
It is always a pleasure to receive this feedback from our customers, Katie will be so pleased to read this.
If we can assist you with anything further, please do not hesitate to contact us and we will be happy to help.
Take care, and have a lovely day!
Kind Regards,
Kay
Great service
Great service, Katie was very helpful and sorted my problem out.
Thanks
Lisa Bramley
2 de junho de 2025
Opinião espontânea
Resposta da Preloved
Hello,
Thank you for leaving your 5* review!
It is always a pleasure to receive this feedback from our customers, Katie will be so pleased to read this.
If we can assist you with anything further, please do not hesitate to contact us and we will be happy to help.
Take care, and have a lovely day!
Kind Regards,
Kay
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.