My 3rd negative review because they answer comments pretending that they have sent you an email for further info and it is all a scam. Illegal taking of subscriptions without prior warning is a crimin... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I cannot understand how you can pay for a service and then not actually get what you pay for, which is to have your adverts approved and posted. And of course, they completely ignore all your message... Ver mais
A empresa respondeu
I have paid for membership since 2020 and used Preloved in the past to buy items. I have tried recently to list my first item as a seller, but weeks later it is still awaiting "e... Ver mais
A empresa respondeu
I actually contacted preloved to cancel my membership, which I had had to sell a camper van. I sent my email into the ether without much hope of a reply... The representative, Megan, was in cont... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Buying or selling second hand? Preloved is packed with nearly new and really old bargains in over 500 categories. It's free to advertise so why not start turning your clutter into cash today. We're always eager to make your Preloved experience a positive one, so you can buy and sell easily.
Escrito pela empresa
Informações de contacto
Reino Unido
- www.preloved.co.uk
2,4
Mau
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great customer service
Sally has been most helpful in helping with my enquiries.
Thank you very much.
31 de dezembro de 2024
Opinião espontânea
Resposta da Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
ABYSMAL USELESS SITE NOT FIT FOR PURPOSE
WHAT AN ABSOLUTE ABOMINATION THIS SITE HAS BECOME. IT IS FULL OF ADVERTS NOW COVERING THE CONTENT OF EVERY OTHER PRIVATE ADVERT, AND THE POP-UP MINI ADVERTS WITH THE WOKE COLOURED KNEES ARE SICKENING. THERE IS NO UPDATE BUTTON AVAILABLE TO REFINE SEARCHES. ONE CANNOT SEE THE PRIVATE ADVERTS DUE TO THE ADVERTISING ADVERTS CONSTANTLY COVERING THE CONTENT. I GOT RID OF THE APP A LONG TIME AGO BECAUSE I CAN'T SEE WHAT'S FOR SALE, DUE TO MULTIPLE ADVERTS COVERING THE CONTENT. THIS SITE HAS ALWAYS BEEN AWFUL, BUT GOT FAR WORSE IN THE LAST SIX MONTHS.
28 de dezembro de 2024
Opinião espontânea
Resposta da Preloved
Hi,
Thank you for taking the time to leave your review.
At present I cannot locate your account. Can you please contact us via one of the contact options on site or by updating your review to include your order number so we can look to reach out to you?
We look forward to getting this resolved.
Kind Regards,
Sam
I found Preloved very helpful
I found Preloved, easy to use. When I placed my add I missed some information,Sally was extremely helpful in me correcting the information and placing my add live
23 de dezembro de 2024
Opinião espontânea
Resposta da Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Sally emailed me back following day…
Sally emailed me back following day with my information very helpful thank you
18 de dezembro de 2024
Opinião espontânea
Resposta da Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Quick communication and a website that…
Quick communication and a website that is very easy to use :)
17 de dezembro de 2024
Opinião espontânea
Resposta da Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Efficient and polite.
Sally was quick, polite and to the point.
17 de dezembro de 2024
Opinião espontânea
Resposta da Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Sally dealt with my email with great…
Sally dealt with my email with great speed response and very polite my issue was dealt with immediately thank you
17 de dezembro de 2024
Opinião espontânea
Resposta da Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Sally was absolutely fantastic.
16 de dezembro de 2024
Opinião espontânea
Resposta da Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Preloved is in theory a good website
Preloved is in theory a good website, but I don't think it has a lot of traffic, as in it isn't as popular as something like Facebook, or Ebay. Like everything online these days, you have to be aware of scammers. I have had a couple of experiences with that, and the customer service at Preloved have been quite to respond to say they'll investigate. I'm yet to see the outcome of this, as in one circumstance I have been contacted by the same scammer.
13 de dezembro de 2024
Opinião espontânea
Resposta da Preloved
HeHello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Had a Hick up yesterday with a preloved…
Had a Hick up yesterday with a preloved colleague called Tommy but I've worked with many that are great. Sally , Emily, an a few others that brilliant at making your adds live. Thanks guys have a great Xmas
16 de dezembro de 2024
Opinião espontânea
Resposta da Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Logging in problem
I needed help to log in so used the contact form. Customer services got back to me very quickly and solved the problem.
11 de dezembro de 2024
Opinião espontânea
Resposta da Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Holly answered my query immediately and…
Holly answered my query immediately and was extremely helpful
12 de dezembro de 2024
Opinião espontânea
Resposta da Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Excellent customer service!!!
Excellent customer service!!!
Thank you Holly!
12 de dezembro de 2024
Opinião espontânea
Resposta da Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Had a issue with an ad
Had a issue with an ad that had places received an email straight away so could edit mu ad and make some changes I replied to a lovely lady called Holly who explained immediately where had worded my ad wrong so put right immediately and again Holly responded to my next email again quickly so my ad was able to go live my experience with Holly and preloved has been amazing 👏
11 de dezembro de 2024
Opinião espontânea
Resposta da Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Holly was very helpful and helped me…
Holly was very helpful and helped me resolve my issue, thank you 😊
11 de dezembro de 2024
Opinião espontânea
Resposta da Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Very helpful and efficient
Very helpful and efficient
Highly recommended advertising with preloved
Always happy to help and correct any issues on adverts via email
11 de dezembro de 2024
Opinião espontânea
Resposta da Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Taken my money for a membership I did cancel years ago
I used this website 3 years ago then I told them I wanted to cancel my membership. They now charge me for full membership and I can't even log in as I do not receive the reset password link on my email. Email is the same, nothing in spam etc. I sent them an email but no one ever replied. I have notified my bank but I'm expecting a full refund.
To Stephen: I did send an email to you as no contact number is being provided and I received NO response. This is a security concern because you can't locate my account, you didn't receive my email or didn't reply but you still have retained my bank account details. You have taken money for a membership on 9th Dec according to my bank statement. Why don't you provide a phone number? How do I get a refund if no one contact me?
12/12/24 I have send the third email now, no reply. How come you can't find my account but have taken my money. Your account department needs to sort this out. Please refrain from sending a link that I can find myself on line and propose a real solution.
9 de dezembro de 2024
Opinião espontânea
Resposta da Preloved
Hi,
We're sorry to hear that you've not had an response from us.
Can you please contact us through the following link so we can assist you further with this matter?
www.preloved.co.uk/contact
We look forward to getting this resolved.
Kind Regards,
Stephen
Preloved act quickly with queries
I contacted Preloved with a message on a Saturday afternoon and I got an answer and resolution by Sunday morning. Emma was very efficient and helpful.
8 de dezembro de 2024
Opinião espontânea
Resposta da Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
stupid messages threats of holly on preloved website saying your not allowed to give personal details to buyers? how do you sell your items.
05.12.45. stupid messages threats of holly on preloved website saying your not allowed to give personal details to buyers? how do you sell your items. honestly what a load of guff. why does holly waste her time with threats. how do you sell to anyone if guff is sent by preloved. office staff. do your worst please put me out Of my misery. MUST BE THE WORST WEB SITE ON THE INTERNET. LAST THREAT YOU SNET ME YOU COULD NOT EVEN BACK IT UP. SUCH NONSENCE PS DON'T SEND ANY GUFF REPLIES ON HERE. TO TEH READER . PLEASE READ ALL THE NEGATAIVE FEEDBACKS THEY ARE ALL TEH SAME . I PRINTED WHAT YOU WILL SEND BELOW AS ITS ALL SAME BUTTON SCRIPCT YOU PRESS. AND HERE IT IS FOLKS ....Reply from Preloved
???? 2024
Hello ?????,
Thank you for leaving your review.
I am very sorry to hear that you have had an issue with Preloved,
I am unable to locate your Preloved account with the details you have provided, and I would like to get this resolved for you. Please can you contact us directly through your Preloved account and we will be happy to assist....
THIS IS TEH SAME ANSWER TO ALL UNHAPPY USERS ON PRELOVED.
5 de dezembro de 2024
Opinião espontânea
Resposta da Preloved
Hi,
Thank you for taking the time to leave your review.
At present I cannot locate your account. Can you please contact us via one of the contact options on site or by updating your review to include your order number so we can look to reach out to you?
We look forward to getting this resolved.
Kind Regards,
Sam
Subscription renewal with new card
I made an enquiry about how to register a new bank card, ready for my renewal subscription. I was worried it may try and automatically take my subscription renewal from my old card. I received a very prompt response from Megan, who has sorted it out for me. Thank you Megan.
3 de dezembro de 2024
Opinião espontânea
Resposta da Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.