Primal Europe Opiniões 406

Resposta da Primal Europe

31/10/2023

Wow, thanks for the amazing review and comments!! It's great to hear you have had such a positive shopping experience with us.

Resposta da Primal Europe

24/09/2023

Thanks for the fantastic comments and 5 Starts!!! Thanks for taking the time to review us. It really does mean a lot to the whole team at Primal.

Resposta da Primal Europe

24/09/2023

Thanks for your message and I am sorry to hear you had technical issues. I can assure you we are getting emails, and perhaps it might be worth checking your connection. Also, did you try and call the office at the time, or use our chatbot? We could have helped you at the time and avoided you leaving us a 1-star review for something outside of our control. Thanks again

Resposta da Primal Europe

24/09/2023

Thank you for taking the time to leave such a positive review! We're thrilled to hear that you had a great experience with Primal and that you're satisfied with both our product and the speedy delivery :) It's always great to know that we've met expectations.

Thank you once again for choosing Primal, and we can't wait to welcome you back for your next purchase!

Resposta da Primal Europe

24/09/2023

Thank you for sharing your feedback with us, and we're genuinely sorry to hear that you encountered sizing issues with your club's custom EVO 2.0 jersey. I wanted to check in and see if you used the 'Fit Kits' which are available for the club to hire ahead of placing your order, that way you can buy before you buy and avoid any sizing issues on any Primal items. It's probably worth checking in with your kit manager ahead of placing your next order. Thanks again

Resposta da Primal Europe

24/09/2023

Thank you so much for your 5 stars and for taking the time to review us! We truly appreciate your fantastic feedback and your loyalty to our brand.

Thank you for being a part of the Carlton Kirby Fan Club, and we look forward to continuing to provide you with top-notch products and services.

Resposta da Primal Europe

8/09/2023

Thanks for taking the time to review us. I am glad you had such a positive shopping experience :).

Resposta da Primal Europe

30/08/2023

Thanks for taking the time to review us and for the 5 stars!! It really does mean a lot to the whole team here at Primal. Don't forget to tag us on social using @primaleurope #primaleurope

Resposta da Primal Europe

28/08/2023

Thank you for taking the time to share your experience with us. We truly appreciate your feedback and would like to address the concerns you've raised in your review.

We're delighted to hear that you found the your purchased items to be excellent. Our team takes great pride in providing top-quality products to our customers, and we're thrilled that you were satisfied with your purchase.

We understand your disappointment regarding the unexpected import duty charge of €15 that you incurred in Ireland. We apologizs for any confusion or inconvenience this may have caused. While we strive to make all relevant information clear and easily accessible, we acknowledge that the details regarding import duties could have been more apparent in your purchasing journey. We'll certainly take your feedback into consideration as we work on enhancing our transparency in this area.

Regarding the impression that you were purchasing from Primal Europe in Europe, we want to clarify that while we do offer products that cater to the European market, our base is in the UK and has been for over 12 years.
In response to your concern about import duties, all non UK orders are exempt of UK VAT, and taxes may be liable upon landing into your country. We'd like to reassure you that we offer refunds on administration fees in the form of rewards points upon receipt of your receipt. If you could kindly provide us with the necessary information, we'll be more than happy to process the refund for you into points off your next order.

Should you have any further questions or require assistance, please don't hesitate to contact us at europe-sales@primaleurope.com

Resposta da Primal Europe

28/08/2023

Thank you so much for taking the time to leave us such a positive review and 5 stars! We're absolutely thrilled to hear about your fantastic experience with us.

It's brilliant to know that you were impressed with our fast shipping and found the products to be of top-notch quality. At Primal, we take pride in offering high-quality items that meet our customers' expectations.

Enjoy your new Primal products and don't forget to tag us on social using @primaleurope #primaleurope

Resposta da Primal Europe

28/08/2023

Wow, thank you for the incredibly kind words and the fantastic 5-star review! We're absolutely thrilled to hear about your wonderful experience with us - it really does mean a lot to the whole team at Primal!

It's great to know that you found our website easy to navigate and that our item descriptions met your expectations. We understand the importance of clear and accurate information, and we're glad to hear that it enhanced your shopping experience.

We're delighted that the size guide proved to be on point for you, and that you found the ordering process straightforward.

We're also pleased that you love yourZebra bib shorts and don't forget to tag us on social using @primaleurope #primaleurope

Resposta da Primal Europe

28/08/2023

We appreciate you taking the time to share your feedback with us, and we sincerely apologise for any confusion or frustration you experienced regarding the import taxes and duties on your recent order.

We're glad to hear that you were satisfied with the quality of our socks and the service you received. However, we understand your disappointment with the unexpected import taxes and fees applied upon delivery.

We want to clarify that we do not charge UK VAT on orders outside the UK, and these taxes are usually determined by the customs regulations of the receiving country. While we strive to provide clear and transparent information throughout the shopping process, including mentioning the potential for import taxes in our terms and conditions, we acknowledge that this information may not have been as apparent as it should have been.

Furthermore, we do refund administration fees incurred in the form of points on our rewards platform, and you just need to email europe-sales@primaleurope.com with the relevant information and receipt.

We're genuinely sorry for any disappointment this situation has caused you. If there's anything else we can do to address your concerns or if you have any further questions, please don't hesitate to email or call our customer support team. We're here to help you.

Thank you for bringing this to our attention and allowing us the opportunity to improve.

Resposta da Primal Europe

28/08/2023

Thanks for taking the time to review us and for the 5 Stars!! it really does mean a lot to the whole team at Primal.

Resposta da Primal Europe

2/08/2023

Thank you so much for your wonderful 5-star review! We are thrilled to hear that you had a positive experience with our product and found our online support helpful and quick. We are delighted that our team was able to assist you promptly and effectively.

We strive to provide top-notch products and exceptional customer service, so it's fantastic to know that we met your expectations.

If you have any further questions or need assistance in the future, please don't hesitate to contact us again. We are here to help and ensure that your experience with us remains outstanding.

Thank you again for choosing Primal

Resposta da Primal Europe

2/08/2023

We sincerely apologise for the inconvenience you experienced with your recent order. We understand that the issue of VAT and customs charges can be confusing, and we regret any misunderstanding that may have arisen.

At PRIMAL EUROPE, we want to clarify that all non-UK orders are indeed exempt from the 20% VAT. However, it is important to note that while we do not charge VAT, customs duties or taxes may be payable in the country of landing, as per local regulations.

We strive to provide clear information to our customers, and we apologise if the details regarding shipping and potential charges were not as visible as they should have been during the checkout process. We will take your feedback into consideration to improve the clarity and visibility of this information.

In an effort to rectify the situation, we would like to offer you a resolution. If you can kindly send us your receipt, we will refund the administration fee in points value for our website. We value your satisfaction and want to make things right for you.

Once again, we apologise for any confusion or frustration caused. We appreciate your feedback and will work diligently to enhance the transparency of our processes. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team at europe-sales@primaleurope.com

Resposta da Primal Europe

27/07/2023

Thank you so much for your positive review on Trustpilot! We're delighted to hear that you found our delivery fast and efficient. Your satisfaction is our top priority, and we're thrilled that you plan to continue using our services. If there's anything else we can assist you with in the future, please don't hesitate to contact us. We appreciate your support!

Resposta da Primal Europe

27/07/2023

Thank you for taking the time to leave us a review on Trustpilot! We're thrilled to hear that you had a good online shopping experience with us. It's great to know that you found a reasonably priced cycling jersey during our sale and that it was delivered on time. We strive to provide quality products and ensure that they fit as expected. If there's anything else we can assist you with in the future, please let us know. We appreciate your support and hope to serve you again soon!

Resposta da Primal Europe

25/07/2023

Thank you for your postive review! We're thrilled to hear that you had a great experience with our delivery, quality product, and affordable prices. Enjoy your new products.

Resposta da Primal Europe

25/07/2023

Thank you for your review. We apologize for the inconvenience caused by the missing item in your order. While we're glad to hear that the delivery was prompt and that our customer service was courteous, we understand and apologize for the additional hassle of having to contact us again. We appreciate your patience, and we're glad that the missing item eventually arrived. We'll take your feedback into consideration to improve our processes and ensure a smoother experience in the future. If you have any further concerns, please don't hesitate to reach out to us.

Resposta da Primal Europe

21/07/2023

Thank you so much for taking the time to leave us a review. We truly appreciate your feedback and are thrilled to hear that you had an excellent experience with our service and found our gear to be great! We look forward to serving you again