PRJKT RUBY Opiniões 

2949
•
TrustScore: 4.5 em 5

4,3

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Leia as opiniões dos outros

Classificada 2 em 5 estrelas

I’ve been using this company for over six years now and just cancelled and moved to Planned Parenthood Direct instead. I’ve been on Auto-Ship all this time. Three separate times recently I’ve received... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I've had a pretty crazy life with several job changes and constant instability with my health insurance. I never had to worry about being able to keep my birth control thanks to PRJKT Ruby. And as som... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Love you guys. I got a new debit card in between prescriptions, forgot to update. I got an email reminder and a phone call to make sure I didn’t have a break in my pills and I’m up to date and incredi... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I was a little unsure about ordering online at first, but it turned out to be super easy and smooth. The doctor asked a few relevant questions before approving my order, which made me feel comfortable... Ver mais

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Informações sobre a empresa

  1. Farmácia

Escrito pela empresa

Getting access to birth control isn't always easy. PRJKT RUBY is here to change that. Order birth control online, with free consultations and free shipping in discreet packaging. Your purchase supports global contraception access. Just $20/month.


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

3 mil opiniões

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4,3

Todas as opiniões

(2949)

24 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Repeat customer here

Repeat customer here! Amazing company helping women who need it! Super simple to place order and use audio visit! Order is always received quickly. Recommend for every women who needs birth control!

2 de novembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Reliable! No Muss No Fuss

I had quite a time trying to pick a birth control subscription service. There are so many these days (amazing!) that I thought it'd be easy. I previously used Nurx for acne medication and watched their customer service and responsiveness decline over the years, as you'll see others agree, so I knew I didn't want to start with them.

I found Wisp and it looked perfect on the website. I picked out my pill, purchased and set up my subscription, and they confirmed/approved it super fast. But after that, the wait began. Their site claims all orders ship in 24 hours, which is a large reason why I picked them, but if you dig into their reviews and search "ship" you'll notice tons of people experiencing days and weeks delay. It seems if you use Wisp to send to your own pharmacy it's all cool, but if you ship you're going to be waiting and dealing with headaches. I canceled with them and started digging into the other services.

Hers, Twentyeight Health, Simple Health, and Pandia Health all have similar nightmares in their reviews. I tried Favor but they took way too long to get back to me; completely understandable if you're using insurance, because Favor is totally free if you go that route. But I wanted to circumvent the whole insurance process and just pick out what I wanted, and get it fast (and not deal with being switched on brands at the whims of my terrible insurance). I was willing to pay for that.

I finally tried Project Ruby and OMG, heaven. I picked out what I wanted, submitted the application on Tuesday night, selected my provider (a cool feature), and was approved first thing about 8AM the next morning! I live in IL so I didn't even have to speak to anyone on the phone or do a video consult, though they are very available if you want to talk with them about any concerns.

A few hours later on the same day, I received a notification they'd shipped my order. I went with the free First Class shipping but you have the option to pay extra for things like FedEx 2-day. I received my prescription, a 3-month supply of exactly the right pill, by Saturday! So submitted my order Tuesday night, and had my pills in hand (with the free shipping option) by Saturday afternoon. Outstanding.

So grateful I found Project Ruby! I will be using this indefinitely unless something changes.

11 de outubro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Thank you for all that you do!

I have always had a very pleasant experience using Project Ruby! The doctor visits are always nice and informative, they always ask if I have any questions and how I am doing. I feel that they understand the seriousness of the current climate in certain areas and respect the privacy concerns for those of us stuck in these places. Aside from the amazing doctors, the whole website is easy to use and getting refills are a breeze. I feel good knowing that while I am getting help, someone else is also getting help thanks to your donations. 10/10 would recommend you guys to everyone!

15 de setembro de 2022
Opinião espontânea
logótipo da PRJKT RUBY

Resposta da PRJKT RUBY

This is seriously the nicest review! Thank you so much for taking the time to share your experience, and we're so happy you're happy. Please let us know if there's anything else we can do to help in the future!

Classificada 5 em 5 estrelas

Wonderful customer service

Wonderful customer service! The agent i spoke with was wonderful and should get a raise! Solved my issue in minutes and was So very nice!

18 de setembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Helpful NP

The NP I spoke with was very helpful and seems readily available to answer any questions that can occur afterwards.

11 de setembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Wonderful service

I have been using PRJKT Ruby for some amount of years, and have had nothing but great experiences. I had been wedding planning and let my subscription lapse on accident, customer service was beyond helpful and the practitioners are always so kind and knowledgeable. The convenience is great and the prices are affordable. Seriously, they provide such a great service.

19 de agosto de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Wouldn't let me use my coupon

22 de julho de 2022
Opinião espontânea
logótipo da PRJKT RUBY

Resposta da PRJKT RUBY

Hi Chrissy! We're so sorry to hear you weren't able to use your coupon. Give us a call or DM us on Instagram and we'll be happy to credit you on your next order. Thanks for continuing to support PRJKT RUBY!

Classificada 1 em 5 estrelas

I called several days ago and was told…

I called several days ago and was told that my auto refill had shipped and then yesterday I found out it did not ship because I needed a consult and I had to pay over $30 for shipping since I'm going to run out

20 de julho de 2022
Opinião espontânea
logótipo da PRJKT RUBY

Resposta da PRJKT RUBY

We are so sorry for your recent experience. We always strive for the best possible service, and this was just not it. I know this review is anonymous, but if you wouldn't mind giving us a call, we will do everything we can to make this right.

Classificada 2 em 5 estrelas

I received 6 emails

I received 6 emails saying my order was shipping with 6 different order/tracking numbers. When I reached out for clarification, 2 people responded telling me the exact same thing. Doesn't seem like everyone is on the same page here.

18 de julho de 2022
Opinião espontânea
logótipo da PRJKT RUBY

Resposta da PRJKT RUBY

Jennifer, thank you so much for taking the time to write a review, and I am so sorry for the miscommunication as well as the emails you received in error. We always strive for a positive patient experience, and we're sorry we did not live up to those standards. We hope we can make it up to you in the future.

Classificada 3 em 5 estrelas

Honestly I’m annoyed that I paid for…

Honestly I’m annoyed that I paid for $35 “overnight shipping” when it took a whole day to process and be approved for the prescription. Then it’s going to take more like two days for the package to arrive. I wish I didn’t pay for overnight.

7 de julho de 2022
Opinião espontânea
logótipo da PRJKT RUBY

Resposta da PRJKT RUBY

Maddie, thank you for taking the time to provide your feedback. I know prescription timing can get a little tricky, but we really do try to get the package to you as quickly as possible. We hope we can make it up to you in the future.

Classificada 3 em 5 estrelas

It's alright

It's alright but the website isn't the easiest to use. I searched for my usual birth control, just to be told there's no results that match my search. But when I went to my order history to reorder from there, it was available. I also had to do a video consult and all the times were SO late and incredibly inconvenient, no matter what day I picked.

6 de julho de 2022
Opinião espontânea
logótipo da PRJKT RUBY

Resposta da PRJKT RUBY

Thanks for your constructive criticism, Nicole! We're currently trying to improve the website and overall telemedicine experience. I will relay this to the team to be sure it's addressed in the near future. Thank you again!

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