ProCook - Bournemouth Opiniões 

748
•
TrustScore: 5 em 5

4,9

Castle Lane West, West Mall, BH8 9UY Bournemouth, GB

•

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Leia as opiniões dos outros

Classificada 4 em 5 estrelas

The staff member knew exactly where to locate the thing I was looking for. However, on the way to the till she was waylaid by another customer and there was no one at the till to serve me. But she d... Ver mais

Classificada 5 em 5 estrelas

I was allowed to wander and look around without being pestered. When l asked an assistant for an item she was very helpful, polite and friendly a pleasant experience. The shop is well set out, clea... Ver mais

Classificada 5 em 5 estrelas

Sales person very helpful- only caveat that he did not establish my reasons for buying earlier. I asked about the Pro Cook blender on offer and he enthused about the smoothies he uses it for. Differen... Ver mais

Classificada 5 em 5 estrelas

The shop is very well laid out, clean and tidy. There is an interesting selection and variety of good quality items on display. The staff are all very helpful, polite and friendly.

A empresa respondeu


Informações sobre a empresa

  1. Loja de utensílios de cozinha

Escrito pela empresa

ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.

Why choose ProCook?

Escrito pela empresa

Reason #1 - Quality
ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
Reason #2 – Unbeatable Value
ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
Reason #3 – Which? Recommended Provider for Furniture and Homewares
ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
Reason #4 – Exceptional Customer Care
Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
Reason #5 - Exclusive Design
The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
Reason #6 – Extensive Guarantees
For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.

Informações de contacto

  • Castle Lane West, West Mall, BH8 9UY, Bournemouth, Reino Unido

  • 01202 155674

4,9

Excelente

TrustScore: 5 em 5

748 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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4,9

Todas as opiniões

(748)

25 464 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Very helpful lady explained patiently…

Very helpful lady explained patiently the difference between different coatings for non stick while I was choosing my frying pan.. and changing my mind. Thank you 🙏

3 de julho de 2026
logótipo da ProCook - Bournemouth

Resposta da ProCook - Bournemouth

We're delighted to hear that our team member was so helpful and patiently explained the different non-stick coatings while you were choosing your frying pan. We appreciate your kind feedback!

Classificada 5 em 5 estrelas

Very helpful assistant

Very helpful assistant

6 de julho de 2026
logótipo da ProCook - Bournemouth

Resposta da ProCook - Bournemouth

We truly appreciate you taking the time to share your positive feedback. We are delighted to hear that our customer service was good and met your expectations!

Classificada 5 em 5 estrelas

Good knowledgeable staff at branch…

Good knowledgeable staff at branch visited

30 de junho de 2026
logótipo da ProCook - Bournemouth

Resposta da ProCook - Bournemouth

We're delighted to hear that our team at the branch provided you with such a positive experience. Your feedback is greatly appreciated!

Classificada 5 em 5 estrelas

Service Excellence

I popped into Castlepoint customer service looking for new saucepans for my kitchen as I'd moved from electric to induction, the sales lady was super helpful, she talked me through all of the options explaining the difference between the price points, the benefits of each, advised me to consider buying their 'Cookwear Sets' of pans rather than individual if I needed more than a couple and even suggested that if I wasn't in an immediate hurray that I wait two weeks until the bank holiday weekend when there would be a 20% sale on, because of this information I actually spent more than I had initially intended on a higher end product but got way more for my money than I thought I would do. Everyone is a winner and I absolutely love my Elite Signature pans, they are beautiful to look at as well as great to cook with - Top marks to the sales lady, that in my opinion is service excellence and I will buy more from ProCook as a result.

26 de maio de 2026
Classificada 5 em 5 estrelas

Yes the young lady took time to explan…

Yes the young lady took time to explain the differences between the saucepans sets as I was looking for light set to use plus other pieces that I can build on my set.Sorted out the delivery for me aswell to come to home.I always buy from pro cook

15 de junho de 2026
Classificada 5 em 5 estrelas

Amazing!

Well it was just a surprise. I'd never been before and was absolutely blown away by the range of products and the unbelievable prices. And a lovely helpful girl behind the desk. It's a bit of a hike to get there for me, but don't think I would go anywhere else now for kitchen stuff. Brilliant.

12 de junho de 2026
logótipo da ProCook - Bournemouth

Resposta da ProCook - Bournemouth

We are delighted to hear you were so impressed with our product range and prices! It's wonderful that our team provided helpful service. We appreciate you choosing us for your kitchen needs.

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