First time shopping at ProCook - great selection of quality products avaliable. Both staff working there were very friendly, knowledgeable and helpful. Will definitely shop here again
A empresa respondeu
Localização
Alterar localizaçãoUnit 45C The Derwen, McArthur Glen Designer Outlet, CF32 9SU Pen-y-cae, Bridgend, GB
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Leia as opiniões dos outros
Excellent choice of cookware in a well displayed environment. Great advise given by the sales assistant who guided us through our choice of saucepans and knives. Her knowledge of the products was outs... Ver mais
A empresa respondeu
Helpful staff without being in your face pushy. Informative and polite. Easy to look at the products. Could easily spend a lot of money in that shop. Staff even carried our heavy items to the car fo... Ver mais
A empresa respondeu
Friendly , knowledgable staff. Very helpful, i wanted another small knike, and couldnt find the style , but your colleague knew there was a chance my previous purchases could be registered for the gua... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito pela empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Informações de contacto
Unit 45C The Derwen, McArthur Glen Designer Outlet, CF32 9SU, Pen-y-cae, Bridgend, Reino Unido
4,7
Excelente
683 opiniões
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Resposta da ProCook - Bridgend
We are so glad our customer service met your expectations. Thank you for your kind words!
Procook are really easy to deal with…
Procook are really easy to deal with and very helpful.
20 de maio de 2026
Resposta da ProCook - Bridgend
We are so pleased you found our team easy to deal with and helpful.
Great customer service
The product we purchased did not work.
However, customer service got in touch and is replacing the faulty item.
The customer service has been absolutely fabulous, as we don’t live near a pro cook store and was unable to return.
18 de maio de 2026
Resposta da ProCook - Bridgend
Thank you for your review. We are sorry to hear of your experience; we have asked the Customer service team to contact you to resolve.
Fantastic customer service and…
Fantastic customer service and excellent products at good prices
17 de maio de 2026
Resposta da ProCook - Bridgend
We appreciate you sharing that you liked our service, products, and prices!
Customer service advisor was extremely…
Customer service advisor was extremely good and was very knowledgeable and friendly. They new their products and gave valuable advice, the products I bought were of very high quality, overall I was very pleased with my purchases and will most definitely be buying from this company again.
16 de maio de 2026
Resposta da ProCook - Bridgend
We're so pleased to hear you had such a positive experience with our team and found their advice valuable. It's wonderful to know you are happy with the high quality of your purchases and plan to shop with us again!
Quality kitchenware
Lovely, helpful shop assistant. Quality cookware. We bought a knife block and set of 3 knives and live them!
13 de maio de 2026
Resposta da ProCook - Bridgend
We're so glad you had a positive experience with our shop assistant and love your new knife set! Thank you for your wonderful feedback.
Resposta da ProCook - Bridgend
We are so glad you enjoyed our great products and helpful staff!
The only member of staff in store was…
The only member of staff in store was really helpful and all of the products I bought were perfect, especially the converter plate to make my old saucepans work on my new induction hob
8 de maio de 2026
Resposta da ProCook - Bridgend
We're so happy to hear that our staff was helpful and that you are pleased with your purchases, especially the converter plate! Thank you for your kind words.
Excellent customer service
I had seen the stainless steel pan I wanted online but decided to go to the shop so that I could feel the weight etc.
The sales assistant was very helpful in identifying my needs. She didn’t mind when I changed my mind about the type of pan I wanted at the till (I decided to go for a sauté pan rather than a frying pan) and remained friendly and patient the whole time. Will definitely shop there again.
13 de maio de 2026
Resposta da ProCook - Bridgend
We're so glad you had such a positive experience at our store. We appreciate your kind words about our team's helpfulness and patience. We look forward to your next visit!
Interference from unwanted assistant
We were dealing with one assistant who was very good and helpful. But another assistant kept butting in and was less friendly. Ultimately when we decided to buy (spending nearly £400) the unwanted assistant interfered at check out and a set of two salt and pepper grinders were missed and we arrived home (an hour away) to find they had been left out.
9 de maio de 2026
Resposta da ProCook - Bridgend
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.
Resposta da ProCook - Bridgend
We appreciate your positive feedback! We are glad you are happy.
Resposta da ProCook - Bridgend
We appreciate your positive feedback on our products and prices.
Staff were helpful but gave us time to…
Staff were helpful but gave us time to make a decision
4 de maio de 2026
Resposta da ProCook - Bridgend
We're glad our team was helpful and gave you space to decide. Thank you!
Full range of kitchen equipment
The full range of kitchen equipment was on display, and staff were extremely helpful and courteous, without being pushy.
8 de maio de 2026
Resposta da ProCook - Bridgend
We're delighted to hear you appreciated our wide range and found our staff helpful and courteous! Thank you for your kind words.
I was really well looked after in the…
I was really well looked after in the shop. Had loads of rookie questions and they were all explained well. Happy with the knives and bits I've purchased. Thank you
3 de maio de 2026
Resposta da ProCook - Bridgend
We're so pleased you felt well looked after and that we could answer all your questions. We're glad you're happy with your purchases!
Delighted
Very friendly, helpful staff in store. I have several ProCook items already. I was looking for something specific this time. Great quality. Really pleased.
3 de maio de 2026
Resposta da ProCook - Bridgend
We're delighted to hear that our staff were friendly and helpful, and that you found the quality of our items great. Thank you for your continued support!
Quality cooking supplies
Selection of good quality cooking supplies. Staff always polite and very helpful.
5 de maio de 2026
Resposta da ProCook - Bridgend
We appreciate you taking the time to leave us this wonderful review! We're so glad you enjoyed our cooking supplies and found our staff helpful.
Resposta da ProCook - Bridgend
We're glad you enjoyed your experience. We appreciate your kind words.
Battery operated Salt & Pepper mills
Bought 2 battery operated salt and pepper mills to replace one that had packed in. The assistant started to explain the operation and when I said we were buying to replace one, he checked the system and found that the original is still in its 2 yr guarantee period, so it will be going back and getting exchanged.
Superb customer service!
3 de maio de 2026
Always excellent quality products and…
Always excellent quality products and great service from the team at mc arthur Glen. Bought the cast iron roasting pan, which was a fraction of the price at le creuest so very happy 😊
3 de maio de 2026
Resposta da ProCook - Bridgend
We're so happy to hear you appreciate our excellent quality products and great service! It's wonderful that you're very pleased with your cast iron roasting pan. Thank you for your positive feedback!
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