Excellent service from Castleford Pro Cook. Purchased a knives block and a saucepan. Great value for money. Staff were very polite and professional. I highly recommend and look forward to my next pu... Ver mais
Localização
Alterar localizaçãoUnit F1 Juunction 32 Outlet Village, Glasshoughton, WF10 4FR Castleford, GB
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Leia as opiniões dos outros
We had a few little problems with our coffee machine and dealt with a lady called Sally at the Castleford branch. What a lovely breath of fresh air this lady is, really cares, excellent customer serv... Ver mais
I went looking for a thin sharp fish filleting knife, and was not disappointed, but what made the purchase more special as the lovely Assistant who was so thorough in her help to find the right knife... Ver mais
Brilliant service with very friendly staff who are more than willing to go through any advice you may need. Great offers on pots, pans and urensils means its well worth a look for a decent set of kitc... Ver mais
Informações sobre a empresa
Escrito pela empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito pela empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Informações de contacto
Unit F1 Juunction 32 Outlet Village, Glasshoughton, WF10 4FR, Castleford, Reino Unido
4,9
Excelente
865 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great customer support and amazing pans
14 de março de 2026
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Very helpful and advising on the…
Very helpful and advising on the appropriate items purchased, also the assistance needed to process our returns
16 de março de 2026
Resposta da ProCook - Castleford
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found our assistance helpful with your purchase and returns.
Great help from staff fantastic…
Great help from staff fantastic selection of products really liked the experience.
9 de março de 2026
Resposta da ProCook - Castleford
We appreciate you taking the time to leave us this great review! We're so happy you enjoyed our fantastic selection and helpful staff.
Excellent customer service
Amazing customer service, recommended to anyone, staff go out of their way to help 😊
7 de março de 2026
Easy to order online and excellent…
Easy to order online and excellent quality. We have bought lots here.
28 de fevereiro de 2026
Resposta da ProCook - Castleford
We're happy to hear that ordering online was easy and that you find our quality excellent. Thank you for your continued support; we appreciate it.
Very helpful staff well stocked shop
8 de março de 2026
Resposta da ProCook - Castleford
We appreciate your positive feedback; we are so happy our shop was well-stocked and that our staff was very helpful!
Just what you didn’t know you needed
Didn’t know if we would see anything but found items that will work well with our new kitchen when it is installed soon.
2 de março de 2026
Resposta da ProCook - Castleford
We're happy to hear that you found items that will work well in your new kitchen. Thank you for sharing your positive experience with us!
Staff was very helpful and they…
Staff was very helpful and they explained very well aftercare of the product I have bought recently.
28 de fevereiro de 2026
Resposta da ProCook - Castleford
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that our staff was helpful and explained the aftercare well.
I bought this dinner set just over…
I bought this dinner set just over 2years ago and I broke a large dinner plate. When I went into store to buy another one I found that it was discontinued. I had to buy a set of 4 new designed plates. I
1 de março de 2026
Resposta da ProCook - Castleford
We regret to hear about the discontinued dinner plate and the need to purchase a new set. We appreciate your feedback regarding this inconvenience. We'll consider your comments as we plan our future product offerings.
Had a very pleasant experience while…
Had a very pleasant experience while shopping in store staff were very helpful
I’d rate the whole experience a 7 bananas
28 de fevereiro de 2026
Resposta da ProCook - Castleford
We're happy to hear that you found our staff helpful and had a pleasant shopping experience. Thank you for your positive feedback and the 7 bananas rating!
Great shop
Great shop, great service, great products - very happy with my purchase.
21 de fevereiro de 2026
Resposta da ProCook - Castleford
We appreciate you taking the time to leave us this great review! We're so happy you enjoyed our shop, service, and products with your purchase.
Very helpful staff
Very helpful staff, explained the different ranges clearly.
11 de fevereiro de 2026
Resposta da ProCook - Castleford
We appreciate you letting us know our staff was helpful and explained the ranges clearly! We are so happy to hear it.
What a lovely shop everything had its…
What a lovely shop everything had its place and it wasn't overflowing with products so you couldn't see or find what you was looking for
16 de fevereiro de 2026
Resposta da ProCook - Castleford
We're happy to hear that you enjoyed your visit and appreciated our organized shop! It's great to know you could easily find what you were looking for. Thanks for your positive feedback!
Good Shop
Lovely clean shop with a good array of products at competitive prices.
Staff are really friendly and helpful.
19 de fevereiro de 2026
Resposta da ProCook - Castleford
We appreciate you taking the time to leave us this great review! We're so happy to hear that you liked our clean shop, products, prices, and friendly staff.
Good assistance
Good assistance, helpful information on products, long guarantee, quality products
18 de fevereiro de 2026
Resposta da ProCook - Castleford
We appreciate you sharing your thoughts! We are so happy to hear that you were assisted well and found our product information and guarantees helpful.
Excellent customer service
Excellent customer service. into the store to try knives from three different ranges. The attendant was knowledgeable about the products, able to answer my questions and provided additional information to help me make a decision about which product to buy. I left the store with a set of 8 Elite Aus10 knives. They had a similar design to the Professional X50 contour which I had initially thought i’d buy, but the Aus10’s were heavier and had slightly larger handles which I found more comfortable and were generally more comfortable than the Nihon x50’s. The Nihons looked the best, but I guess i’m just more used to a European blade shape and contours handles. All were lovely knives, but the Aus’s suited me best.
16 de fevereiro de 2026
Resposta da ProCook - Castleford
We're happy to hear that you received excellent customer service while exploring our knife ranges. It's great the attendant's knowledge helped you choose the perfect set. We appreciate you sharing your experience and are glad the Elite Aus10 knives suited you best!
Horrible pans
Bought three stainless steel frying pans for £100. When I got home and cooked in them everything stuck to it. I didn’t know they had to be seasoned it wasn’t on the label i too the biggest one back to the shop to try and swop it for something else but I wasn’t allowed refused a swop. I know it was part of a deal so I understand. Please do your research before you buy stainless steel frying pans I wish I had.
16 de fevereiro de 2026
Opinião espontânea
Resposta da ProCook - Castleford
Thank you for your review, in order for us to look into this further please can you provide the requested details.
A ProTeam at ProCook Castleford!
A lovely, knowledgeable team! Always happy to help any customer, whether you want a peeler or a set of pans. Every purchase is wrapped with care.
3 de fevereiro de 2026
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