Excellent customer service. We were looking at roasting tins and a member of staff came along and asked if we needed any help. She asked if we were planning to use on the hob and gave us the advantage... Ver mais
A empresa respondeu
Localização
Alterar localização2-4 Dyer Street, GL7 2PH Cirencester, GB
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Leia as opiniões dos outros
Excellent customer service. I was interested in a product which I hadn’t used before. The assistant who helped me was very knowledgeable and very helpful and I went on to purchase two items from the r... Ver mais
A empresa respondeu
I love ProCook and i love cooking! The magnetic knife block including 3 fabulous knives is great value for money. I get to touch and see the cookware rather than ordering online and getting poor qua... Ver mais
Great service, the salesperson explained the differences between the various types of woks available and also found the right lid for it. Also needed a new cafetière and the same salesperson demonstra... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito pela empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Informações de contacto
2-4 Dyer Street, GL7 2PH, Cirencester, Reino Unido
4,9
Excelente
581 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Happy with my purchase
I have bought a kitchen knife from here & just bought another one, very happy with both of them.
26 de maio de 2026
Resposta da ProCook - Cirencester
We're so happy you're pleased with your kitchen knives! Thank you for your continued support.
Excellent lady assistante staff member was welcoming and very…
The staff member was welcoming and very helpful by showing and describing your range of meat thermometers
26 de maio de 2026
Resposta da ProCook - Cirencester
We appreciate you taking the time to leave us this wonderful review! We're so happy our staff was helpful.
Very helpful staff and a lovely shop
23 de maio de 2026
Resposta da ProCook - Cirencester
We appreciate your kind words about our staff and shop.
Excellent customer service
Excellent customer service. I was interested in a product which I hadn’t used before. The assistant who helped me was very knowledgeable and very helpful and I went on to purchase two items from the range.
21 de maio de 2026
Resposta da ProCook - Cirencester
We're so glad to hear our team provided excellent customer service and helpful, knowledgeable assistance. Thank you for your wonderful feedback!
Friendly professional staff
20 de maio de 2026
Resposta da ProCook - Cirencester
We appreciate your kind words.
Tea pot
Older gentleman went above and beyond to help me find what I wanted.
Very helpful.
15 de maio de 2026
Resposta da ProCook - Cirencester
We appreciate you taking the time to leave us this great review! We are so happy to hear our team member was very helpful.
Good quality products and helpful…
Good quality products and helpful staff. Prices seem to be reasonable.
14 de maio de 2026
Resposta da ProCook - Cirencester
We're happy our products and staff met your expectations. We appreciate your positive feedback!
Helpful & friendly
Helpful, friendly staff.
Beautiful shop, great products. Could’ve spent hours in there
17 de maio de 2026
Resposta da ProCook - Cirencester
We're so glad you enjoyed our beautiful shop and products! We appreciate your kind words about our friendly staff.
Staff are very welcome and very…
Staff are very welcome and very informative mr v freeman thankyou 👍
16 de maio de 2026
Resposta da ProCook - Cirencester
We're so happy you found our staff welcoming and informative! Thank you for your kind words.
Helpful staff member
The make member of staff at the counter was most helpful and engaging. He gave us his time and shared his knowledge of products.
I would definitely recommend.
16 de maio de 2026
Resposta da ProCook - Cirencester
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear our team member was helpful and shared their product knowledge.
returning produck ,the manager was very polite and gave me a new item,no problume there,mu
i return a broken lid which had shatterd ,glass went every where in the kitchen.
16 de maio de 2026
Resposta da ProCook - Cirencester
We are truly sorry to hear about the broken lid and the inconvenience this caused. We appreciate you bringing this to our attention and allowing our team to resolve this for you.
Very good range of products
Very good range of products, found just what were looking for.
14 de maio de 2026
Resposta da ProCook - Cirencester
We're so glad you found exactly what you were looking for among our wide range of products!
I like the teapot
15 de maio de 2026
Resposta da ProCook - Cirencester
Glad you like it! We appreciate your kind words.
Excellent customer service
Excellent customer service. We were looking at roasting tins and a member of staff came along and asked if we needed any help. She asked if we were planning to use on the hob and gave us the advantages/disadvantages of each type which helped us make our selection. This was really useful. Very well stocked store.
10 de maio de 2026
Resposta da ProCook - Cirencester
We're delighted to hear you received excellent customer service! It's wonderful that our staff member was so helpful in guiding your selection of roasting tins. We appreciate your positive feedback on our well-stocked store.
Resposta da ProCook - Cirencester
We're so glad you had a fantastic experience with us!
Resposta da ProCook - Cirencester
We appreciate you sharing your positive experience with us. We're glad you found a great pan and our staff helpful.
Great range of really items
Great range of really useful cooking utensils, beautiful table ware, and friendly service
8 de maio de 2026
Resposta da ProCook - Cirencester
We're so glad you enjoyed our selection of utensils and tableware, and appreciated our friendly service! Thank you for your kind words.
A very helpful assistant and bought…
A very helpful assistant and bought everything I
wanted.
A lovely kitchen shop.
6 de maio de 2026
Resposta da ProCook - Cirencester
We are so glad you found our assistant helpful and our kitchen shop lovely. We appreciate your positive feedback!
I love ProCook and i love cooking
I love ProCook and i love cooking! The magnetic knife block including 3 fabulous knives is great value for money. I get to touch and see the cookware rather than ordering online and getting poor quality items!
30 de abril de 2026
Very good service and very kind
Very good service and very kind . Helpful knowledgeable
26 de abril de 2026
Resposta da ProCook - Cirencester
We appreciate you taking the time to leave us this wonderful review! We're so happy that you were pleased with our helpful and kind service.
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