ProCook - Gloucester Opiniões 

895
•
TrustScore: 5 em 5

4,8

Unit 55 Gloucester Quays Designer Outlet, St Ann Way, GL1 5SH Gloucester, GB

•

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I ordered 12 of the olson range. They came well packaged but sadly four plates were chipped in transit. Contacted procook and Karen dealt with the issue fantasticly on a Friday with a great sense... Ver mais

Classificada 5 em 5 estrelas

We have a 15 year old saucepan that the handle fell off. ProCook changed the broken saucepan for a brand new replacement as part of lifetime guarantee.

Classificada 5 em 5 estrelas

We wanted to replace an old ceramic coated knives and add different sized one. They last for years, are extremely good, come with their own safety sheaths and are remarkably good value. Even the kit... Ver mais

Classificada 5 em 5 estrelas

Great choice of products online. Ordered two black cast iron casserole dishes. One shallow, one round. Great quality! Arrived in pristine condition, at the allotted time.All packed with great car... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Loja de utensílios de cozinha

Escrito pela empresa

ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.

Why choose ProCook?

Escrito pela empresa

Reason #1 - Quality
ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
Reason #2 – Unbeatable Value
ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
Reason #3 – Which? Recommended Provider for Furniture and Homewares
ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
Reason #4 – Exceptional Customer Care
Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
Reason #5 - Exclusive Design
The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
Reason #6 – Extensive Guarantees
For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.

Informações de contacto

  • Unit 55 Gloucester Quays Designer Outlet, St Ann Way, GL1 5SH, Gloucester, Reino Unido

4,8

Excelente

TrustScore: 5 em 5

895 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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4,8

Todas as opiniões

(895)

25 355 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

I went to the cirencester branch

I went to the cirencester branch, a day after I went to Gloucester outlet both stores were immaculate, and the sales people were so very helpful, polite and smiled, that makes the difference. When I need more work stuff i know exactly where I'm going.

25 de abril de 2026
logótipo da ProCook - Gloucester

Resposta da ProCook - Gloucester

We're so glad to hear that you found both stores immaculate and the sales people helpful and polite. It's great to know that our service makes a difference and that you know where to go for your needs.

Classificada 5 em 5 estrelas

Great company, love the products!

Great choice of products online.
Ordered two black cast iron casserole dishes. One shallow, one round. Great quality!
Arrived in pristine condition, at the allotted time.All packed with great care in environmentally friendly recyclable packaging.
Love the products .. will be buying more from this company!

11 de abril de 2026
logótipo da ProCook - Gloucester

Resposta da ProCook - Gloucester

We're happy to hear you found a great choice of products online and that your black cast iron casserole dishes are of great quality! It's wonderful they arrived in pristine condition, packed with care. We appreciate your feedback!

Classificada 5 em 5 estrelas

Very friendly customer service

Very friendly customer service

24 de abril de 2026
logótipo da ProCook - Gloucester

Resposta da ProCook - Gloucester

We appreciate you sharing your positive feedback regarding our very friendly customer service; we are so happy you enjoyed it!

Classificada 5 em 5 estrelas

Was good

Was good was good

23 de abril de 2026
logótipo da ProCook - Gloucester

Resposta da ProCook - Gloucester

We're glad you enjoyed it; we appreciate you sharing your positive experience with us. Thank you for your feedback.

Classificada 5 em 5 estrelas

Well stocked and laid out shop

Well stocked and laid out shop. Pleasant lady who served us.

19 de abril de 2026
logótipo da ProCook - Gloucester

Resposta da ProCook - Gloucester

We appreciate your great review! We're so happy you liked our well-stocked, laid-out shop and pleasant service.

Classificada 5 em 5 estrelas

Always excellent friendly service

Always excellent friendly service. I returned a saucepan lid. No question about replacing the item.

17 de abril de 2026
logótipo da ProCook - Gloucester

Resposta da ProCook - Gloucester

We're happy to hear that you received excellent and friendly service. We appreciate your feedback and are glad the saucepan lid replacement was seamless.

Classificada 5 em 5 estrelas

ProCook - Gloucester Quays Designer Outlet Outstanding Customer Service

The product purchased along with the professionalism of the staff initially with Leighton and subsequently with Klaudia made my experience what I would describe as Great. I was impressed the moment I walked into the ProCook Store in Gloucester Quay's. The selection of items on offer and the layout made my choosing the products I wanted easy.
From Pots and Pans, Cutlery, Baking Trays and ancillary equipment like Kitchen Scales to Spatulas.
But what adds more to the excellent products for me were the staff as previously mentioned Leighton and Klaudia, that said the other staff at work on the days I visited were as helpful and polite, the way they went about enriching my experience in their enviroment was inspiring, knowing when to leave me to peruse the items I was interested in and knowing when to be there for the extra knowledge sought about certain items.
Any issues that may have arisen were dealt with quickly and professionally.
A job well done and many thanks for the experience.

10 de abril de 2026
Classificada 5 em 5 estrelas

Excellent aervice

11 de abril de 2026
logótipo da ProCook - Gloucester

Resposta da ProCook - Gloucester

We appreciate you taking the time to leave us this wonderful review! We're so happy that you were pleased with the service.

Classificada 5 em 5 estrelas

Good Service

Had some good information and got what I wanted.

6 de abril de 2026
logótipo da ProCook - Gloucester

Resposta da ProCook - Gloucester

We're happy you found valuable information and obtained what you desired! We appreciate you sharing your positive experience with us.

Classificada 5 em 5 estrelas

Very happy with service and product

Went into the Gloucester shop on Saturday asked a few questions about their healthy grill was happy with the answers. Ordered it and it was delivered on Sunday.
Only negative is lack of a cookbook. Would be great if ProCook brought one out

29 de março de 2026

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