I ordered 12 of the olson range. They came well packaged but sadly four plates were chipped in transit. Contacted procook and Karen dealt with the issue fantasticly on a Friday with a great sense... Ver mais
Localização
Alterar localizaçãoUnit 55 Gloucester Quays Designer Outlet, St Ann Way, GL1 5SH Gloucester, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
We have a 15 year old saucepan that the handle fell off. ProCook changed the broken saucepan for a brand new replacement as part of lifetime guarantee.
We wanted to replace an old ceramic coated knives and add different sized one. They last for years, are extremely good, come with their own safety sheaths and are remarkably good value. Even the kit... Ver mais
Great choice of products online. Ordered two black cast iron casserole dishes. One shallow, one round. Great quality! Arrived in pristine condition, at the allotted time.All packed with great car... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito pela empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Informações de contacto
Unit 55 Gloucester Quays Designer Outlet, St Ann Way, GL1 5SH, Gloucester, Reino Unido
4,8
Excelente
895 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
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Resposta da ProCook - Gloucester
We appreciate you letting us know about our great staff member. We are so happy to hear about your positive experience!
Very helpful staff took me to what I…
Very helpful staff took me to what I need explained the guarantee
22 de fevereiro de 2026
Resposta da ProCook - Gloucester
We appreciate you letting us know our staff was helpful and explained the guarantee! We are so happy to hear it.
Great products and helpful staff
Shop assistant was very helpful and provided good information on the product and warranty. Product purchased is of high quality and well made
27 de fevereiro de 2026
Resposta da ProCook - Gloucester
We're so happy to hear that our shop assistant was helpful and provided good information about the product and warranty. We appreciate your feedback that the product purchased is of high quality.
Really helpful
Really helpful, professional and supportive staff made for a lovely shopping experience
22 de fevereiro de 2026
Resposta da ProCook - Gloucester
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff helpful, professional, and supportive.
Good service
20 de fevereiro de 2026
Resposta da ProCook - Gloucester
Thank you for your review, would you mind updating your star rating to reflect the good service, we would really appreciate it.
Good customer services happy staff.
24 de fevereiro de 2026
Resposta da ProCook - Gloucester
We appreciate your positive feedback about our happy staff and good customer service; we are so happy you enjoyed them!
Resposta da ProCook - Gloucester
We appreciate you letting us know about our excellent service and good product; it means a lot that you are pleased.
Best shop for pans and kitchen…
Best shop for pans and kitchen equipment. Everything good quality
20 de fevereiro de 2026
Resposta da ProCook - Gloucester
We appreciate you sharing your thoughts! We're so happy to hear that you find our shop the best for quality pans and kitchen equipment.
Resposta da ProCook - Gloucester
We appreciate you letting us know our staff was informative and friendly; it means a lot to our team.
never recived the item and have been…
never recived the item and have been told it has been lost by your deliverly choice EVRI who are the worst delivery company
4 de fevereiro de 2026
Resposta da ProCook - Gloucester
Thank you for your review. We are sorry to hear of your experience; we have asked the Customer service team to contact you to resolve.
Friendly customer service
Friendly customer service. Good value for money. Great range of stock.
16 de fevereiro de 2026
Resposta da ProCook - Gloucester
We appreciate you taking the time to leave us this great review! We're so glad you found our service friendly, our stock great, and our prices good.
Well organised shopping displays and…
Well organised shopping displays and spacing.
Great staff, they felt like friends.
11 de fevereiro de 2026
Resposta da ProCook - Gloucester
We appreciate you taking the time to leave us this great review! We're so happy to hear that you liked our displays, spacing, and staff.
The sales assistant Debbie was friendly…
The sales assistant Debbie was friendly and very helpful
11 de fevereiro de 2026
Resposta da ProCook - Gloucester
We appreciate you taking the time to leave us this great review! We are so happy to hear that our sales assistant was friendly and helpful.
Staff were friendly and helpful
11 de fevereiro de 2026
Staff pleasant & knowledgeable
Staff pleasant & knowledgeable. Gave guidance without pushing. Range of choice was excellent
10 de fevereiro de 2026
Lovely service
I wanted a Nakiri knife the assistant in the quays store was fab and went through all my options and we had a good natter... only thing was the cover I was sold was a bit large
3 de fevereiro de 2026
Very friendly and helpful service
Very friendly and helpful service. Excellent products and reasonable prices.
8 de fevereiro de 2026
Customer Service
Leighton was brilliant helping me choose and nothing was too much trouble.Thank you
4 de fevereiro de 2026
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