The staff are what made our experience a good one. What was not available on the shop floor was checked in the stockroom and enough found for us to be able to purchase. Thank you to the staff in the... Ver mais
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Leia as opiniões dos outros
The assistant that served me was super helpful and very friendly. I purchased a 16 piece crockery set that I really didn't want to carry around whilst I did the remainder of my shopping, The store as... Ver mais
A empresa respondeu
Having reviewed various pans online, I visited ProCook Guildford. I was immediately offered assistance by one of the staff, who was very knowledgeable and answered my questions. I went away with a 2... Ver mais
A empresa respondeu
Staff at Guildford were really helpful, professional and friendly. Lots of advice given about the range of knives being sold which was very useful.
Informações sobre a empresa
Escrito pela empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito pela empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Informações de contacto
48 High Street, GU1 3ES, Guilford, Reino Unido
- 01483 954588
4,8
Excelente
380 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Friendly helpful service.
11 de maio de 2026
Resposta da ProCook - Guildford
We appreciate your kind words.
Resposta da ProCook - Guildford
We appreciate you letting us know our service was quick and good; it means a lot to our team.
The sales person was helpful and told…
The sales person was helpful and told me about the product.
9 de maio de 2026
Resposta da ProCook - Guildford
We're glad our salesperson was helpful. Thank you for your feedback.
Excellent
Excellent, friendly and helpful service from the guy in the Guildford store last Friday. Sorry I can't remember his name!
1 de maio de 2026
Resposta da ProCook - Guildford
We're so glad you had such a positive experience at our Guildford store! We appreciate your kind words about our team member.
An excellent shopping experience
An excellent shopping experience. Cameron could not have been more helpful, and was very knowledgeable. A good choice of products at a reasonable choice.
5 de maio de 2026
Resposta da ProCook - Guildford
We appreciate you taking the time to leave us this wonderful review! We're so happy you had an excellent shopping experience and found our team helpful and knowledgeable.
100%success!!
You had in stock what I was looking for and the sales assistant was super helpful
30 de abril de 2026
Resposta da ProCook - Guildford
We're so glad you found what you needed and our sales assistant was helpful! Thank you.
I went in to Pro Cook to buy a cast…
I went in to Pro Cook to buy a cast iron pan. They have a good range but I was undecided. The staff wo helped me really knew the products and how to look after them.
I eventually bought a beautiful blue cast iron pan which they packed up well and bagged up. Great service.
25 de abril de 2026
Very helpful assistant in your…
Very helpful assistant in your Guildford shop. He really knew the products well.
28 de abril de 2026
Resposta da ProCook - Guildford
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found our assistant helpful and knowledgeable.
Excellent service with sound advice on…
Excellent service with sound advice on products.
22 de abril de 2026
Resposta da ProCook - Guildford
We appreciate you sharing that our service was excellent and our advice was sound; it means a lot to our team!
I was so excited to have purchased my…
I was so excited to have purchased my wok only to get home to find imperfections around the side.I will be phoning your Guildford store today for a chat and to find out if they have stock so that I can exchange it.I would suggest that your staff remove packaging when a purchase is made to check the quality.
25 de abril de 2026
Resposta da ProCook - Guildford
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.
I asked for advice on buying a fry pan
I asked for advice on buying a fry pan. The shop assistant new the products and I bought what I was looking for
23 de abril de 2026
Resposta da ProCook - Guildford
We're happy to hear that our shop assistant's expertise helped you find the perfect fry pan. We appreciate you taking the time to share your positive experience!
Excellent service friendly staff
17 de abril de 2026
Resposta da ProCook - Guildford
We appreciate you letting us know our staff was friendly and the service excellent; it means a lot to our team.
To experience, real customer value
I had a complex issue to sort, the staff were clearly experienced, extremely considerate to my needs and objectives, I had a thoroughly pleasurable time shopping and got what I needed. It turned a stress into a good experience. I'll definitely be back when I move to kit out my new home. Great advocates for the business
22 de abril de 2026
Extremely helpful
Extremely helpful, answering our questions, bought correct product
15 de abril de 2026
Resposta da ProCook - Guildford
We appreciate you letting us know about your experience! We're so happy we could answer your questions and help you buy the correct product.
Excellent Customer Service
The young man in the shop was exceptionally helpful and informative. Excellent customer service.
15 de abril de 2026
Helpful staff
16 de abril de 2026
Good old fashioned retail quality. it was like John Lewis used to be
The mechandising of products is good and the 3 for £9 on utensils was a nice surprise when went to pay.
Three times we were asked. "Can I help you to find anything in particular" but what we like about Procook is just the fun of browsing just to see what Kitchen gadgets are out there, that might improve the cooking experience. It's a bit like the Betterware catologue you just want to flick through incase your missing out.
10 de abril de 2026
Very helpful service from team who were…
Very helpful service from team who were knowledgeable and keen to help
13 de abril de 2026
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