ProCook grill developed a split on the base unit by the hot plate after 9 months of use. Took back to the store in Merry Hill Dudley without the box but with the original receipt in hand. No issue, No... Ver mais
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Leia as opiniões dos outros
I love the ProCook shop! One staff member in particular at the merry hill store is very knowledgeable and nothing is too much trouble. Customer service was exemplary when I had an issue with a damaged... Ver mais
Polite and helpful staff nicely laid out. One small problem purchased oven gloves not used until two days after purchased small hole in one side may be where someone had taken price tag out by pulling... Ver mais
A empresa respondeu
I have previously bought from here. I decided to get 3 more knives to suit my needs. The young lady who was in the shop was polite and very proficient in dealing with my order. ( sorry can't reme... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito pela empresa

- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Informações de contacto
Unit C2, Merryhill Shopping Centre, DY5 1QP, Dudley, Reino Unido
- 01384 912084
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very helpful assistant
The assistant I spoke to was very helpful and knowledgeable and with her assistance I was able to make the right choice of cake tin I needed.

Resposta da ProCook - Merry Hill
The staff where bright and friendly
The staff where bright and friendly. The shop was clean and tidy.

Resposta da ProCook - Merry Hill
Great variety of choice and helpful…
Great variety of choice and helpful staff.

Resposta da ProCook - Merry Hill
Friendly knowledgeable staff
Friendly knowledgeable staff. Shop had what I wanted.
Excellent advice
Excellent advice, product and subject knowledge by Emily the store manager.
Invaluable member of your team

Resposta da ProCook - Merry Hill
The staff at merry hill store were so…
The staff at merry hill store were so helpful and informative about the items and my needs.

Resposta da ProCook - Merry Hill
Staff welcoming and helpful
Staff welcoming and helpful. The shop is well presented, bright and products easy to inspect and to hold
Excellent customer service and very…
Excellent customer service and very helpful with product knowledge
Service was excellent and very helpful…
Service was excellent and very helpful and knowledgeable of the stock they had in and what benefited are needs
Very reasonable prices
Thank you to the ladies from proCook merry hill you were both very helpful on Thursday 5th i came in store for two new knives and two new dishes and as I am disabled you asked if I had any other places I needed to go because I had you keeping my items in the shop till I had finished and I came back for them so I did have far to carry them back to my car. Thank you ladies from proCook merry hill. Very very helpful
Had already bought Espresso Cups &…
Had already bought Espresso Cups & Saucer set (3) but needed more. The kind & respectful Staff found they could get me more over from the Solihull store. They were in the Merryhill Store the next morning. Wonderful service Thankyou.
Really friendly staff at merry hill…
Really friendly staff at merry hill store bought two Pro Coop items a frying pan and saucepan excellent quality
Quality product
Saw online what I wanted and it was great having a shop near by to go and take a look at product. Quality was exactly what I liked and shop staff were helpful.
Staff very helpful and friendly good quality product very easy to clean after cooking a stir fry
Staff very helpful and friendly
Inferior product
Inferior product. The stainless steel non stick frying pan that was supposed to be non stick is anything but. After following the use/care guidelines to the letter. The eggs stick like glue and had to be scraped off. The bacon was no better. The pan has been relegated to the store room and reverted back to the old Tesco pan. Now I am apprehensive about the rest of set I purchased and the wife says she will not use them. £500 worth of pans sitting in the store room.

Resposta da ProCook - Merry Hill

Resposta da ProCook - Merry Hill

Resposta da ProCook - Merry Hill
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