The staff are very helpful and friendly. I don't like staff members hanging around asking if they can help or just watching you making you feel uncomfortable. In ProCook they are available when you w... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit 148 Lower Mall, Chantry Place Shopping Centre, NR1 3SH Norwich, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Highly recommend ProCook I have bought a number of items from my local ProCook shop in Norwich, as well as from their online store over the past couple of years. Service has always been excellent and... Ver mais
A empresa respondeu
Went into the Norwich store and the lady couldn’t be more honest respectful and friendly. No pressure on sale just made it an easy experience especially when it comes to spending high amounts of money... Ver mais
A empresa respondeu
Lovely, clean store here in Norwich. Staff always helpful and friendly. Good range of prices - you can choose something expensive but for many products the prices are very reasonable. Good range of pr... Ver mais
Informações sobre a empresa
Escrito pela empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito pela empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Informações de contacto
Unit 148 Lower Mall, Chantry Place Shopping Centre, NR1 3SH, Norwich, Reino Unido
4,8
Excelente
585 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great quality products
Had a lovely young woman help me with my purchases. I bought some silicone utensils and a timer shaped like an egg . I am pleased with the quality of all the products which I bought .
29 de setembro de 2025
Resposta da ProCook - Norwich
We're so glad a team member provided excellent assistance with your purchase! It's great to hear you're pleased with the quality of the utensils and timer. Thank you for your positive feedback!
Resposta da ProCook - Norwich
We appreciate your positive feedback regarding our great customer service and products; we are so happy you enjoyed them!
Baking trays …
A very positive experience I purchased the items I wanted and received valuable advice about another item which I was unsure about but did buy upon this advice
Lovely store well displayed with informative staff
27 de setembro de 2025
Resposta da ProCook - Norwich
We're delighted you had a positive experience and purchased the items you wanted. It's great to know our informative staff gave valuable advice that helped with your purchase. We appreciate your feedback!
Knowledgeable and helpful staff
26 de setembro de 2025
Resposta da ProCook - Norwich
We appreciate you letting us know our staff was helpful and knowledgeable. We are so happy to hear it!
Helpful staff.The member of staff who served me…
The member of staff who served me wrapped a potentially breakable item very securely so I was able to carry it home safely. This was in the Norwich branch which was in St. Stephen’s Street which is not in your list of locations which needs to be updated.
29 de setembro de 2025
Resposta da ProCook - Norwich
We're glad to hear that our staff member ensured your item was safely wrapped for transport. Thank you for letting us know about the outdated location information; we'll update our list.
In store
In store, young lady that served us was very helpful prior to visiting the till and then very pleasant during.
27 de setembro de 2025
Resposta da ProCook - Norwich
We're happy to hear that you found our team member helpful and pleasant! Thank you for sharing your positive experience with us; we appreciate your feedback.
Resposta da ProCook - Norwich
We appreciate your feedback! We are so happy our staff was welcoming to you, and we thank you for letting us know.
I found the service friendly
I found the service friendly, quick and efficient, exactly what I needed it to be at the end of the day.
I found the kettle I wanted and have now used it for a couple of days. It looks good and though it is not the most quiet of kettles, it does the job and pretty quickly too.
23 de setembro de 2025
Resposta da ProCook - Norwich
We appreciate you taking the time to share your thoughts. We're happy to hear that you found our service friendly, quick, and efficient. It's great to know you found the kettle you wanted and are pleased with its performance!
Loved the lay out of the shop and had…
Loved the lay out of the shop and had so many good offers on. The shop assistant was great - showed an interest in helping us and then left us alone to look further and answered all our questions - very knowledgeable and helpful!
Also the location on this review says it’s still at Notcutts but it’s moved to Norwich City Centre which is where I went.
23 de setembro de 2025
Resposta da ProCook - Norwich
We're happy to hear that you loved the shop's layout and offers. It's great to know the shop assistant was so helpful and knowledgeable! We appreciate you letting us know about the location information and will get this updated. Thanks for your positive feedback!
Resposta da ProCook - Norwich
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Resposta da ProCook - Norwich
We appreciate you taking the time to leave us this great review! We're so happy you liked our shop and found our staff helpful.
Resposta da ProCook - Norwich
We appreciate you letting us know that our staff was helpful to you. Thank you for your positive feedback; we are so happy!
Resposta da ProCook - Norwich
We appreciate your positive feedback regarding our efficient staff and in-store product; we are so happy you were able to find what you needed!
Excellent service and delivery
Helpful shop assistant who helped us choose pans. Ordered online via shop and was delivered in 48hours! Excellent.
29 de agosto de 2025
Resposta da ProCook - Norwich
We're happy to hear that our shop assistant was helpful in choosing your pans. It's great to know the online order and delivery service met your expectations. Thanks for your feedback.
Great service and advice from lovely…
Great service and advice from lovely staff, thank you
6 de setembro de 2025
Resposta da ProCook - Norwich
We appreciate your positive feedback! We are so happy to hear you received great service and advice from our lovely staff. Thank you.
The young lady who served was fantastic
31 de agosto de 2025
Resposta da ProCook - Norwich
We appreciate you sharing that the service was fantastic! We are so happy to hear you had a positive experience.
Wide range of products, helpful staff
Wide range of products at affordable prices. Very helpful staff when i was trying to locate an item i couldn't find.
26 de agosto de 2025
Resposta da ProCook - Norwich
We appreciate you taking the time to leave us this great review! We're so happy to hear that we have a wide range of products at affordable prices and that our staff was helpful.
The assistant who served me was…
The assistant who served me was helpful, polite and helpful
29 de agosto de 2025
Resposta da ProCook - Norwich
We are happy to hear that the assistant provided excellent service. We appreciate you taking the time to share your positive experience!
Resposta da ProCook - Norwich
We appreciate your positive feedback! We are so happy to hear our staff was helpful, and that you liked our wonderful product.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.