ProCook - Oxford Opiniões 

384
•
TrustScore: 5 em 5

4,8

Unit 20 209 The Westgate, OX1 1PE Oxford, GB

•

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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The team were just excellent. Knowledgeable and willing to answer all our questions without making us feel stupid or rushed. We had planned to buy from a different shop but were so impressed with the... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Lovely shop, found everything I was looking for plus a few handy extras I didn’t know were a thing. The member of staff that served us was great, I wish I’d got his name! Was very informative and effi... Ver mais

Classificada 4 em 5 estrelas

The team at Oxford Westgate were super helpful, kind and polite. I walked in a few minutes to closing time but never did I ever feel rushed or made to 'hurry up we are closing." My questions were well... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Nick our assistant was extremely knowledgeable and seem to enjoy his work. Which helps when you are making a large purchase. I will definitely go back when I need something else for our home.


Informações sobre a empresa

  1. Loja de utensílios de cozinha

Escrito pela empresa

ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.

Why choose ProCook?

Escrito pela empresa

Reason #1 - Quality
ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
Reason #2 – Unbeatable Value
ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
Reason #3 – Which? Recommended Provider for Furniture and Homewares
ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
Reason #4 – Exceptional Customer Care
Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
Reason #5 - Exclusive Design
The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
Reason #6 – Extensive Guarantees
For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.

Informações de contacto

  • Unit 20 209 The Westgate, OX1 1PE, Oxford, Reino Unido

4,8

Excelente

TrustScore: 5 em 5

384 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(384)

25 355 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

The staff were very helpful

The staff were very helpful, helping me find the product I wanted .

20 de junho de 2026
logótipo da ProCook - Oxford

Resposta da ProCook - Oxford

We're glad our staff helped you find what you needed. We appreciate your feedback!

Classificada 5 em 5 estrelas

Absolutely brilliant customer service…

Absolutely brilliant customer service from the gentleman in the Oxford store. He gave his time and expertise to explain pros and cons of different knives we were looking at. Through his knowledge we purchased the knives that suited our budget and needs making home cooking a pleasure.

14 de junho de 2026
logótipo da ProCook - Oxford

Resposta da ProCook - Oxford

We're so pleased you received brilliant customer service and expert guidance on your knife selection. It's wonderful that our team's knowledge helped you find the perfect knives for your home cooking!

Classificada 4 em 5 estrelas

The team at Oxford Westgate were super…

The team at Oxford Westgate were super helpful, kind and polite. I walked in a few minutes to closing time but never did I ever feel rushed or made to 'hurry up we are closing." My questions were well answered and I walked out a happy customer.

26 de maio de 2026
logótipo da ProCook - Oxford

Resposta da ProCook - Oxford

We are so glad to hear our team provided such a helpful and kind experience, even near closing. We appreciate your positive feedback!

Classificada 5 em 5 estrelas

Amazing product! Welcoming Staff members

Amazing product!

26 de maio de 2026
logótipo da ProCook - Oxford

Resposta da ProCook - Oxford

Thank you for your kind words! We're thrilled to hear that you're happy with our products. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.

Classificada 5 em 5 estrelas

Very polite Assistant in the shop

Very polite Assistant in the shop.
Gave me some good advice and how to care for my purchase.

23 de maio de 2026
logótipo da ProCook - Oxford

Resposta da ProCook - Oxford

We're so glad our assistant was polite and provided helpful advice for your purchase. Thank you for your kind words!

Classificada 4 em 5 estrelas

Very helpful staff 👏

Very helpful staff 👏 loved my diamond knife steel I brought been looking for one for ages.
Great service.

23 de maio de 2026
logótipo da ProCook - Oxford

Resposta da ProCook - Oxford

We're delighted to hear our staff were helpful and you found the perfect diamond knife steel! We appreciate your kind words.

Classificada 5 em 5 estrelas

Lovely frying pan…

Firstly it's such a lovely shop,so much choice. I found Nic who served us so helpful. I was after a new frying pan. I didn't know which one then Nic went through them all. Not pushy at all just really helpful.
I've used it for the first time today, so far so good. I intend to follow the cleaning instructions. Hopefully it will last a good few years. Thank you.

23 de maio de 2026
logótipo da ProCook - Oxford

Resposta da ProCook - Oxford

We're so glad you enjoyed your visit to our shop and found such a great selection! It's wonderful to hear our team member provided such helpful assistance with your frying pan choice. We hope it serves you well for many years to come!

Classificada 5 em 5 estrelas

Great customer service

Great customer service! Products layout is well done and your eyes just wants more as you move along. A number of items were on offer, such good value for money!

12 de maio de 2026
logótipo da ProCook - Oxford

Resposta da ProCook - Oxford

We're so pleased you enjoyed our customer service and product layout! We're glad you found great value in our offerings.

Classificada 5 em 5 estrelas

Fantastic customer service in store and online!

Went to the ProCook store in Oxford to buy a set of knives, cutlery, and a chopping board. Excellent service from the two staff members in there who were very knowledgeable and helpful. When I got home I unpacked the cutlery set but didn’t use it for a few days. When I used it I noticed one of the teaspoons was faulty. I couldn’t return to the store in the near future so I contacted customer service by email with a photo of the fault and my receipt. Alison quickly sent a new cutlery set within a few days and said I could keep the original set as spares so I didn’t need to return them! Fantastic service from Alison. Would happily continue using ProCook.

4 de maio de 2026
Opinião espontânea
logótipo da ProCook - Oxford

Resposta da ProCook - Oxford

We are so pleased to hear about your positive experience with our team members and the excellent service you received. It's wonderful to know that we could resolve the issue with your cutlery set so efficiently, and we appreciate you sharing your feedback. We look forward to continuing to serve you.

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