The team were just excellent. Knowledgeable and willing to answer all our questions without making us feel stupid or rushed. We had planned to buy from a different shop but were so impressed with the... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit 20 209 The Westgate, OX1 1PE Oxford, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Lovely shop, found everything I was looking for plus a few handy extras I didn’t know were a thing. The member of staff that served us was great, I wish I’d got his name! Was very informative and effi... Ver mais
The team at Oxford Westgate were super helpful, kind and polite. I walked in a few minutes to closing time but never did I ever feel rushed or made to 'hurry up we are closing." My questions were well... Ver mais
A empresa respondeu
Nick our assistant was extremely knowledgeable and seem to enjoy his work. Which helps when you are making a large purchase. I will definitely go back when I need something else for our home.
Informações sobre a empresa
Escrito pela empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito pela empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Informações de contacto
Unit 20 209 The Westgate, OX1 1PE, Oxford, Reino Unido
4,8
Excelente
384 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Wonderful friendly service and quick
15 de dezembro de 2025
Resposta da ProCook - Oxford
We appreciate your positive feedback. We are so happy you enjoyed our wonderful, friendly, and quick service.
Resposta da ProCook - Oxford
We appreciate your positive feedback. We are so happy to hear that you found our staff friendly and helpful and liked our good quality baking trays.
Really helpful staff
Really helpful staff, who took time to help and answer questions.
11 de dezembro de 2025
Great Customer Service
I would recommend the store as the assistant was very helpful & took time to reassure me about the item having a guarantee if the item failed to work.
Happy to say that the item is working perfectly.
9 de dezembro de 2025
Resposta da ProCook - Oxford
We're happy to hear that the assistant was helpful and reassuring, and that the item is working perfectly! We appreciate you recommending our store and thank you for your positive feedback.
Resposta da ProCook - Oxford
We're happy to hear that you are very satisfied with everything you received. Thank you for your positive feedback!
Resposta da ProCook - Oxford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Excellent service and products
Staff polite, friendly and helpful.
Store well layed-out and open fairly long hours.
15 de novembro de 2025
Resposta da ProCook - Oxford
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff helpful and liked our store layout and hours.
Resposta da ProCook - Oxford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Resposta da ProCook - Oxford
We appreciate your positive feedback. We are so happy you enjoyed our quick, efficient, and friendly service; thank you for letting us know.
Staff are always really friendly and…
Staff are always really friendly and helpful. Good range of products at reasonable prices.
7 de novembro de 2025
Resposta da ProCook - Oxford
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff friendly and helpful and liked our products.
Resposta da ProCook - Oxford
We're happy to hear that our shop assistant was helpful. We appreciate your positive feedback and your time!
Assistant very helpful
Assistant very helpful. Tried to make an educated choice for a purchase and the assistant went out of his way to help.
30 de outubro de 2025
Resposta da ProCook - Oxford
We're happy to hear that our assistant was helpful and went the extra mile to assist you in making an informed purchase. Thank you for your positive feedback!
It’s worth a visit!
In this in addition to my previous visits to ProCook I have always been treated well and helped when I needed it. Highly recommended.
27 de outubro de 2025
Resposta da ProCook - Oxford
We appreciate you taking the time to share your positive experiences with us. We're happy to hear that you've consistently been treated well and received helpful assistance during your visits. Thank you for your recommendation!
Resposta da ProCook - Oxford
Thank you for your kind words! We're thrilled to hear that you're happy with our products. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Very helpful in the store also very…
Very helpful in the store also very knowledgeable
20 de outubro de 2025
Resposta da ProCook - Oxford
We're glad our team could provide helpful and knowledgeable assistance. We appreciate your positive feedback and your time.
Excellent service
Excellent service. It makes a really nice change to speak with staff who really know their products and are able to recommend exactly what you need. I shall definitely be returning.
9 de outubro de 2025
Resposta da ProCook - Oxford
We're happy to hear you received excellent service and appreciate that our staff's product knowledge allowed them to recommend exactly what you needed. We look forward to your return!
Great product at a great price
Great product at a great price. Great service in store too
13 de outubro de 2025
Resposta da ProCook - Oxford
We appreciate your positive feedback! We're so happy you liked our great product, great price, and the service in our store.
Good quality, fair prices
The store was clean and nice, had pretty much anything you'd need in a kitchen, and different price levels to choose from. Friendly staff, good deals.
8 de outubro de 2025
Resposta da ProCook - Oxford
We're so glad to hear that you found our store clean and well-equipped with a variety of kitchen items at different price points. We appreciate your kind words about our friendly staff and good deals!
Delivery didn’t call except for the…
Delivery didn’t call except for the first time; package broken seriously and 1 piece in the pot watcher set missing.
2 de outubro de 2025
Resposta da ProCook - Oxford
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.
Resposta da ProCook - Oxford
We're happy to hear that your personal experience was very good. Thank you for sharing your positive feedback with us; we appreciate it.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.