The cutlery and glasses I bought from ProCook are amazing quality and such great value for money. I’m really impressed with how well-made they are, and they look lovely too. The staff were also so nic... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
The staff member who served us was brilliant and sorted things out. The delivery was spot on and arrived. Purchased on Saturday delivered Monday afternoon.
A empresa respondeu
I already loved the products that ProCook produce. Was a great surprise to see a shop open up in The Oracle, Reading just over a year ago. The shop offers a fantastic rangfe of cookware, almost all of... Ver mais
A empresa respondeu
The gentelman serving me was very helpful,he showed me where to find the item i needed,he didnt try to sell me a more expensive item instead he pointed out a great buy 3 items for £10.because of his... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito pela empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Informações de contacto
Unit 33, The Oracle, RG1 2AH, Reading, England, Reino Unido
- 0118 370 2088
4,8
Excelente
258 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Love the products, love the shop, love the staff
I already loved the products that ProCook produce. Was a great surprise to see a shop open up in The Oracle, Reading just over a year ago. The shop offers a fantastic rangfe of cookware, almost all of which I want to buy. i was served twice over the last two weeks buy a lovey, knowledgeable gentleman who was really helpful. He explained the full range of pan sets available allowinf me to make my choice. Gone for the most expensive but i'm happy!!
2 de maio de 2026
Resposta da ProCook - Reading
We're delighted to hear you're a fan of our products and enjoyed your visit to our Oracle, Reading store! It's wonderful that our team member provided such helpful and knowledgeable service, assisting you in choosing the perfect pan set. We appreciate your positive feedback!
Staff was friendly and helpful
Staff was friendly and helpful. Answered my questions and kept things simple. Found what I was looking for. Store needs more space. Hard to shop around people.
3 de maio de 2026
Resposta da ProCook - Reading
We're so glad our staff was helpful and you found what you needed! We appreciate your feedback regarding store space.
Salt Mill
Very happy with my purchase, have everything one could want in the shop. Staff very friendly and nice. Will go back again.
1 de maio de 2026
Resposta da ProCook - Reading
We appreciate you sharing your wonderful experience! We're so happy you're pleased with your purchase and found our staff friendly. We look forward to your next visit!
As always absolutely amazing guy at…
As always absolutely amazing guy at reading store who is so helpful and polite. Absolutely love it 😀
28 de abril de 2026
Resposta da ProCook - Reading
We appreciate you taking the time to share your experience! We're so happy to hear that our staff was amazing, helpful, and polite to you.
Always had great service at Procook…
Always had great service at Procook Reading branch, knowledgeable and very helpful staff, quality products at a great price.
18 de abril de 2026
Resposta da ProCook - Reading
We appreciate you taking the time to leave us this great review! We're so happy to hear that you consistently receive great service and find our products high quality.
Customer Service was good and the store…
Customer Service was good and the store had the product that I needed.
14 de abril de 2026
The Staff were very helpfull & friendly.
6 de abril de 2026
Resposta da ProCook - Reading
We appreciate you letting us know our staff was helpful and friendly; it means a lot to our team that you had a positive experience.
My experience has always been very…
My experience has always been very pleasant. I've been so by the same guy got a few times now. He's very professional and as I'm not a chef but I do like good equipment for cooking he always gives me tips and tricks with all my newly purchased items. I enjoy going to your shop as I feel like I can levelling up every time I go there. Thanks again!
4 de abril de 2026
Resposta da ProCook - Reading
We're happy to hear that you consistently have pleasant experiences in our shop. It's wonderful to know that our team member's professionalism and helpful tips enhance your cooking journey. Thank you for your positive feedback!
Helpful & friendly staff
Helpful & friendly staff. Brought to my attention on offers available, which worked out to my advantage.
Clean & well presented branch.
6 de abril de 2026
It’s really fantastic product
It’s really fantastic product, I suggest everyone to buy.
3 de abril de 2026
Resposta da ProCook - Reading
We appreciate your suggestion for everyone to buy our fantastic product; we are so happy you are pleased!
Great Customer service and very helpful.
1 de abril de 2026
Resposta da ProCook - Reading
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Quick and fair replacement from ProCook
Really positive experience with ProCook. I had a frying pan that started showing marks on the cooking surface after only a few months. I took it back to the store and Shane was extremely helpful. He took a look at the pan, explained what might have caused it, and replaced it without making the process awkward or difficult at all.
What I appreciated most was that he also took a bit of time to give me some advice on how to look after the ceramic coating properly so it lasts longer. It felt like genuine customer service rather than just processing a return.
Very easy, very fair, and handled professionally. Thanks again to Shane for sorting it so quickly.
28 de março de 2026
Opinião espontânea
Very pleased with my purchases
26 de março de 2026
Resposta da ProCook - Reading
We appreciate your positive feedback on your purchases; we are so happy you are pleased!
Great products that really work.
20 de março de 2026
Resposta da ProCook - Reading
We appreciate your positive feedback on our great products that really work; we are so happy!
very helpful staff
20 de março de 2026
Resposta da ProCook - Reading
We appreciate you taking the time to share your positive experience, and we are so happy to hear you were satisfied with our service.
The staff was very nice and the product…
The staff was very nice and the product is very good quality 10/10 recommended
22 de março de 2026
Resposta da ProCook - Reading
We appreciate you taking the time to leave us this great review! We're so happy to hear you enjoyed our staff and the product's quality.
Resposta da ProCook - Reading
We're very happy you enjoyed your visit to our shop! Thank you for your positive feedback; it means a lot to us.
Resposta da ProCook - Reading
We appreciate your positive feedback; we are delighted you found our range, service, and offers fabulous!
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.