ProCook - Southampton Opiniões 

274
•
TrustScore: 4.5 em 5

4,7

Unit 62 Westquay Shopping Centre, SO15 1QE Southampton, GB

•

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

A really good selection of knife collection holders. I bought a magnetic glass one for a reduced price and very good value. A set of glasses and glass cake display dome. All well priced and assistant... Ver mais

Classificada 5 em 5 estrelas

Arrived at Southampton Procook looking to upgrade our saucepans they had a great choice of high quality good value kitchenware.Very helpful staff no pressure sales pitch .a great shopping experience e... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Very helpful assistant in the shop. Sorry, can't remember his name. He took the time to explain about the different types of kitchen knives. He let me try chopping some vegetables to see which knife h... Ver mais

Classificada 5 em 5 estrelas

Great service, staff came over when they saw we were looking at knives and ask if I wanted to try and was very helpful in talking about them, giving some advice or thoughts when asked with no feeling... Ver mais


Informações sobre a empresa

  1. Loja de utensílios de cozinha

Escrito pela empresa

ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.

Why choose ProCook?

Escrito pela empresa

Reason #1 - Quality
ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
Reason #2 – Unbeatable Value
ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
Reason #3 – Which? Recommended Provider for Furniture and Homewares
ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
Reason #4 – Exceptional Customer Care
Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
Reason #5 - Exclusive Design
The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
Reason #6 – Extensive Guarantees
For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.

Informações de contacto

  • Unit 62 Westquay Shopping Centre, SO15 1QE, Southampton, Reino Unido

  • 023 8268 1036

4,7

Excelente

TrustScore: 4.5 em 5

274 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,7

Todas as opiniões

(274)

25 355 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 2 em 5 estrelas

Disappointed I returned a gift with the…

Disappointed I returned a gift with the receipt, the money was returned to the gift giver, I had to pay for the items, that were on offer at the time, so full price, and told to reach out to the card holder, I now have to ask them to send me the money, which you had in the first place.

7 de abril de 2026
logótipo da ProCook - Southampton

Resposta da ProCook - Southampton

Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.

Classificada 1 em 5 estrelas

Purchased an electric salt and pepper…

Purchased an electric salt and pepper shaker, came home doesn't work, most of them were all broken in the shop, I shouldn't of brought one in there

7 de abril de 2026
logótipo da ProCook - Southampton

Resposta da ProCook - Southampton

Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.

Classificada 5 em 5 estrelas

Love the crockery we just bought and…

Love the crockery we just bought and when one pack arrived damaged - we swapped them with no fuss and no quibble - just nice and straight forward.

28 de março de 2026
logótipo da ProCook - Southampton

Resposta da ProCook - Southampton

We're happy to hear that you love the crockery. We are also glad the exchange process for the damaged pack was straightforward for you. Thanks for your positive feedback!

Classificada 5 em 5 estrelas

Quality products

Quality products

31 de março de 2026
logótipo da ProCook - Southampton

Resposta da ProCook - Southampton

Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.

Classificada 5 em 5 estrelas

Loads of great products

Loads of great products. Last in the store very helpful. She offered to look after out heavy purchased goods so we could continue shopping

30 de março de 2026
logótipo da ProCook - Southampton

Resposta da ProCook - Southampton

We're so glad you found many great products! It's wonderful to hear that our staff was very helpful and looked after your purchases so you could continue shopping.

Classificada 5 em 5 estrelas

Staff were extremely helpful and…

Staff were extremely helpful and accommodating. Made it a pleasure to shop for what I needed.
Thanks

30 de março de 2026
logótipo da ProCook - Southampton

Resposta da ProCook - Southampton

We appreciate you taking the time to share your experience! We're so glad to hear that our staff were helpful and accommodating and that you enjoyed shopping with us.

Classificada 5 em 5 estrelas

Worth a visit…

A lot to offer and the knives we purchased were reasinably priced abd very good quality.

28 de março de 2026
logótipo da ProCook - Southampton

Resposta da ProCook - Southampton

We appreciate you taking the time to leave us this great review! We're so happy to hear that you are pleased with our offerings and the knives you purchased.

Classificada 5 em 5 estrelas

I wanted a Garlic Press

I wanted a Garlic Press, unfortunately shop in West Quay Southampton didn't have them, nor online. I thought i would buy a frying pan that is smaller to the one I have already. Does the job, and keeps everything hot, even after an hour and a half. Easy to clean, the weight of the fryer is heavy which I like.

26 de março de 2026
Classificada 3 em 5 estrelas

Sticky label won't come off

I bought an induction hob converter for my old pans. It's a good size with a nicely angled handle. However, the label used by Procook was stuck fast. It wouldn't peel off, so I soaked it. It still wouldn't peel off and I had to scrap it off with a knife. Even then it's left a sticky residue. It's taken me a good 30 minutes and I still can't use it because of the residue.

22 de março de 2026
Classificada 5 em 5 estrelas

I am impressed with my purchase

I am impressed with my purchase. I am buying since many years , when this shop used to be in Portsmouth. I am glad, now this shop is in Southampton.

6 de março de 2026
logótipo da ProCook - Southampton

Resposta da ProCook - Southampton

We're happy to hear that you're impressed with your purchase. We appreciate your long-time patronage since our Portsmouth days and are glad you can visit us in Southampton.

Classificada 5 em 5 estrelas

Friendly customer service

Friendly customer service, excellent quality products, we have purchased saucepans in the past & this week utensils & cutting knives that were on order. I never worry about buying from this company as always have been very pleased with my purchase

3 de março de 2026
logótipo da ProCook - Southampton

Resposta da ProCook - Southampton

We're happy to hear about your positive experiences with our friendly customer service and excellent quality products. We appreciate your continued purchases and are pleased you're always satisfied.

Classificada 5 em 5 estrelas

Lovely shopping experience

The staff are very helpful and friendly and I am so pleased the the coffee pot I purchased

3 de março de 2026
logótipo da ProCook - Southampton

Resposta da ProCook - Southampton

We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff helpful and friendly and liked your coffee pot.

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