Fantastic customer service, the 2 ladies in the talke store were brilliant, I walked in when the store opened and helped me look for what I wanted, they were very friendly and were great to talk to, t... Ver mais
Localização
Alterar localizaçãoUnit 52, Freeport Talke, Talke Retail Park, Pit Lane, ST7 1XD Stoke-on-Trent, GB
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Leia as opiniões dos outros
Friendliness and knowledge of sales assistant. We were looking for a pan to boil beetroot and there was one pan left at a reduced price = result!!
Frying pan number 3. First one completed damaged and replaced. Number 2 using it made me totally stressed out - I know! Solution was number 3, non stick, perfect omelette! The staff at my local store... Ver mais
Well I have only just started using the pans and I do love them now I know what oils to use they are very easy cook in, clean and look good
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito pela empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Informações de contacto
Unit 52, Freeport Talke, Talke Retail Park, Pit Lane, ST7 1XD, Stoke-on-Trent, Reino Unido
4,9
Excelente
677 opiniões
Pede aos clientes que escrevam opiniões
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It was a pleasure meeting with a staff…
It was a pleasure meeting with a staff member, she was so nice & helpful
26 de julho de 2026
Great service from staff
25 de julho de 2026
Brought the 3 items for £10,got the…
Brought the 3 items for £10,got the scissors, spatula, and the small spatula the scissors are comfortable to use and separate for easy cleaning. The small spatula is great to spread butter on your bread which I let my small grandchildren do without the fear of them using a knife
23 de julho de 2026
Very professional and helpful staff
Very professional and helpful staff, always happy when I go in
16 de julho de 2026
Great range of products and such a…
Great range of products and such a friendly member of staff
17 de julho de 2026
The products are very good quality and…
The products are very good quality and the guarantee lives are a good length which confirms to me you have faith in your products. The service we received was helpful, knowledgeable without pouncing on you immediately after walking into the store.
17 de julho de 2026
Brilliant knife
Brilliant knife. Handle comfortable, cuts anything. Looked for a decent knife for ages with Supermarkets not now selling them. Very p,eased and would recommend it.
9 de julho de 2026
Frying pan saga ….
Frying pan number 3. First one completed damaged and replaced. Number 2 using it made me totally stressed out - I know! Solution was number 3, non stick, perfect omelette! The staff at my local store are always so helpful without being pushy. They take the time to explain how to use items to get the best outcomes then leave you alone to decide - I love that!
8 de julho de 2026
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Good old fashion service.
Helpful, friendly service. Nothing was to much trouble. Would go back to this shop.
3 de julho de 2026
Resposta da ProCook - Talke
We're so glad you found our service helpful and friendly, and that nothing was too much trouble. We look forward to welcoming you back to our shop!
Resposta da ProCook - Talke
We are so glad our team was helpful and lovely. We appreciate your kind words about our staff.
They had in store exactly what I was…
They had in store exactly what I was looking for, the shop assistant was very welcoming and made the shopping experience even nicer.
2 de julho de 2026
Resposta da ProCook - Talke
We're so happy you found exactly what you were looking for and that our shop assistant made your experience even nicer! We appreciate your kind words.
Very friendly and helpful
The lady in the shop was very friendly and helpful. Prices were good too, and lots of choices.
1 de julho de 2026
Resposta da ProCook - Talke
We're so glad you found our team friendly and helpful, and enjoyed our good prices and wide selection! Thank you for your kind words.
I found the lady assistant to be very…
I found the lady assistant to be very helpful but did not pressure me in anyway she just offered helpful advice.
1 de julho de 2026
Pleasant helpful staff.
30 de junho de 2026
Resposta da ProCook - Talke
We appreciate your kind words about our products and staff!
Customer service from both the lady…
Customer service from both the lady assistants. Well priced quality goods.
14 de junho de 2026
The assistant help me find something I…
The assistant help me find something I was looking for which was in a different spot to the item I required
10 de junho de 2026
Resposta da ProCook - Talke
We're glad our assistant could help you find exactly what you needed. We appreciate your kind words!
Excellent advice and service
8 de junho de 2026
Quality products
I have been buying from Procook for a number of years and find their products are of a good quality and reasonable price. I went there this time to buy a small casserole pan that I had my eye on and wanted to add to my set. The lady in store was very helpful with information and service.
6 de junho de 2026
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