You could write: “The staff were very experienced and knowledgeable. They took the time to demonstrate how to use the product properly, explained everything clearly, and answered all my questions.... Ver mais
Localização
Alterar localizaçãoUnit SU1226, Ariel Way, W12 7GF London, GB
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Leia as opiniões dos outros
Today I ventured into the White City store of ProCook, there was a young gentlemen already explaining in detail about knives and their various differences to another customer which I was fully engaged... Ver mais
Was efficiently shown a few examples for what I wanted- and then I purchased exactly what I wanted at the right price point for me. Didn’t feel pressured to buy more. The member of staff was knowledg... Ver mais
A empresa respondeu
I went into the store in Westfield I I think I must have been served by one of the nicest assistants called Hamim he was so friendly & helpful…. Even reassuring me that he was confident my cake would... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito pela empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Informações de contacto
Unit SU1226, Ariel Way, W12 7GF, London, Reino Unido
4,8
Excelente
638 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Really good service and very good…
Really good service and very good advice given when looking for non-toxic pans
25 de outubro de 2025
Resposta da ProCook - Westfield London
We appreciate you sharing your experience with us! We're so glad to hear that you received very good advice and service when looking for non-toxic pans.
The staff very helpful explain the…
The staff very helpful explain the product specifications and very friendly
23 de outubro de 2025
Resposta da ProCook - Westfield London
We appreciate your positive feedback! We are so happy to hear that our staff was helpful in explaining the product specifications and friendly to you.
Resposta da ProCook - Westfield London
Thank you for your review. We are sorry to hear of your experience; we have asked the Customer service team to contact you to resolve.
Donna- has been amazing when we came to…
Donna- has been amazing when we came to the Shepherds Bush, Procook. She has a wealth of information about your product and is an asset to your company. She has an excellent customer service skills and it shows. Thank you.
23 de outubro de 2025
Opinião espontânea
Resposta da ProCook - Westfield London
We're happy to hear about the amazing assistance you received at our Shepherds Bush location. It's great to know that her product knowledge and customer service skills were helpful. We appreciate you sharing your positive experience!
Resposta da ProCook - Westfield London
We appreciate your positive feedback! We are so glad that you were happy with the exceptional service you received.
The staff were very approachable
The staff were very approachable, helpful and competent.
19 de outubro de 2025
Resposta da ProCook - Westfield London
We appreciate your positive feedback. We are so happy to hear our staff was approachable, helpful, and competent during your visit.
Very good at cutting and easy to clean
Very good at cutting and easy to clean. Hard wearing too.
14 de outubro de 2025
Resposta da ProCook - Westfield London
We're happy to hear that our product is easy to clean, durable, and effective for your cutting needs. Thank you for your positive feedback!
Pleasant shop and good advice from the…
Pleasant shop and good advice from the knowledgeable salesman.
13 de outubro de 2025
Resposta da ProCook - Westfield London
We're happy to hear that you enjoyed your experience in our shop. We appreciate you mentioning our knowledgeable salesman and his advice.
Very friendly service in explaining the…
Very friendly service in explaining the product and customer service!
15 de outubro de 2025
Resposta da ProCook - Westfield London
We appreciate you taking the time to leave us this great review! We're so happy you found our service friendly and helpful.
Lovely staff member who saw I was on…
Lovely staff member who saw I was on the phone and didn’t have enough space in my hands to gather what I wanted to purchase, he came over and offered to put the items on the till. I really enjoy the way that procook staff look after their customers!
14 de outubro de 2025
Resposta da ProCook - Westfield London
We're so glad to hear that our staff provided such considerate assistance during your shopping experience. It's wonderful to know you appreciate the care our team takes in looking after our customers. Thanks for your positive feedback!
Pleasant shopping experience with ProCook
I am a foreigner and has a very pleasant shopping experience, the staff is nice and can patiently explain the products to me.
8 de outubro de 2025
Resposta da ProCook - Westfield London
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was nice and patiently explained the products to you, making your shopping experience pleasant.
Very good product and helpful staff.
10 de outubro de 2025
Resposta da ProCook - Westfield London
We appreciate your positive feedback regarding our very good product and helpful staff; we are so happy you enjoyed them!
Resposta da ProCook - Westfield London
We appreciate your positive feedback! We're so happy to hear you found our staff helpful and liked our high-quality products and good prices.
Customer service was great
Customer service was great. Wide range of Products at affordable prices
5 de outubro de 2025
Resposta da ProCook - Westfield London
We appreciate you taking the time to leave us this great review! We're so happy to hear that you liked our customer service and product prices.
Its great shop and reasonable prices…
Its great shop and reasonable prices and the staffs are very nice and helpful.
28 de setembro de 2025
Resposta da ProCook - Westfield London
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed our shop, reasonable prices, and helpful staff.
Good products
30 de setembro de 2025
Resposta da ProCook - Westfield London
Thank you for your kind words! We're thrilled to hear that you're happy with our products. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Resposta da ProCook - Westfield London
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Resposta da ProCook - Westfield London
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Honest
Honest, yourstaff was very attentive to the customers. Thank yogrest job.⁹
22 de setembro de 2025
Resposta da ProCook - Westfield London
We appreciate you taking the time to share your experience. We're happy to hear that our staff provided you with attentive service. Thank you!
Resposta da ProCook - Westfield London
We appreciate you taking the time to leave us this great review! We're so happy you found our staff lovely and helpful and liked our products.
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