My experience today was really reassuring, Daisy White whom i spoke to on the phone guided me through the process of this (as needed this done ASAP to assist a property sale), She even kindly contact... Ver mais
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Leia as opiniões dos outros
Making one call to a tenant over the telephone, with no confirmation to them or landlord by text, call or email is inadequate. My tenant waited in on the day he thought had been arranged which turned... Ver mais
We use Openrent for all of our certification and inspection needs. Gabriella has been outstanding in sorting out all of our recent EICRs. She has saved us hours of frustration (electricians never re... Ver mais
A empresa respondeu
Took over 6 weeks to get my electrical certificates :( Engineer went on holiday forgetting to process them. Had to chase engineer 5 or 6 times for certificates. Still not showing on portal, so had... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Providing a National Solution for Property Certificates Carried out by professionals and backed up by industry leading technology to ensure a fast and high quality service.
Informações de contacto
182A High Street, BR3 1EW, Beckenham, Reino Unido
- 02033978220
- info@propcert.co.uk
- www.propcert.co.uk
3,5
Aceitável
1 mil opiniões
Respondeu a 97% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great!
After a slightly nervous start, Natalya was extremely helpful in sorting out a very prompt appointment for me for an EPC assessment. Garath, the accredited assessor, rang, as promised, arrived exactly on time the next day, was very personable and helpful, and the certificate was available to view that same afternoon. Fantastic.
15 de abril de 2026
Opinião espontânea
Quick resolution
My enquiry was picked up by Daisy White who resolved it quickly and rang me back as soon as it had been. Great service.
17 de abril de 2026
Opinião espontânea
Booking my EPC report
I have booked my EPC report through propcert.
When I have made an enquiry Daisy Holmes has been very quick to respond which is quite something in todays world. So thank you Daisy.
17 de abril de 2026
Opinião espontânea
Resposta da Propcert
Hi Miss Marshall,
Thank you for your lovely feedback. I’m really pleased to hear you found the booking process straightforward and that Daisy Holmes was able to respond to your enquiries so quickly.
It’s great to know she provided such prompt and helpful support throughout.
We really appreciate you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
Unhelpful and impractical.
Making one call to a tenant over the telephone, with no confirmation to them or landlord by text, call or email is inadequate. My tenant waited in on the day he thought had been arranged which turned out to be a miscommunication. I have had to pay a £90 call-out fee but will not try to rebook the appointment or use them again. Logging in to their website by own admission was not working at then time so I was not able to check appointment that way. Repeated emails to customer services, the last few of which they ignored. Unhelpful throughout.
18 de fevereiro de 2026
Opinião espontânea
Fantastic Customer Service
My experience today was really reassuring, Daisy White whom i spoke to on the phone guided me through the process of this (as needed this done ASAP to assist a property sale), She even kindly contacted an assessor to get a date and time fixed that worked around my needs.
an all round pleasant experience for someone who had no understanding of this process. Thanks so much Daisy..
17 de abril de 2026
Opinião espontânea
Resposta da Propcert
Hi Shaun,
Thank you for your fantastic feedback. I’m really pleased to hear that Daisy White was able to guide you through the process so clearly and support you in getting everything arranged quickly for your property sale.
It’s great to know she was also able to liaise with an assessor to find a time that worked for you, making the whole experience as smooth and stress-free as possible.
We really appreciate you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
We always receive quick and friendly…
We always receive quick and friendly service from Propcert. Especially Daisy, whose response times are quick and helpful.
17 de abril de 2026
Opinião espontânea
Resposta da Propcert
Hi Zelda,
Thank you for your lovely feedback. I’m really pleased to hear you consistently receive quick and friendly service from Propcert.
It’s great to know Daisy has been especially helpful with her prompt responses and support.
We really appreciate you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
Well done to Gabriella for finding me…
Well done to Gabriella for finding me another assessor at such short notice.
Very helpful.
16 de abril de 2026
Opinião espontânea
Resposta da Propcert
Hi Martin,
Thank you for your feedback. I’m really pleased to hear that Gabriella was able to arrange another assessor for you at such short notice and provide helpful support.
We really appreciate you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
Daisy White
Daisy White was very helpful regarding my query and kept me updated throughout the day until it was sorted. Thank you Daisy!
16 de abril de 2026
Opinião espontânea
Resposta da Propcert
Hi,
Thank you for your lovely feedback. I’m really pleased to hear that Daisy White was able to help with your query and kept you updated throughout until everything was resolved.
We really appreciate you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
Amazing Customer Services from Daisy
Daisy was amazing. She resolved the issue I had really quickly and she even followed up to ensure I was happy and received my EPC.
Great customer service.
16 de abril de 2026
Opinião espontânea
Resposta da Propcert
Hi Chris,
Thank you for your fantastic feedback. I’m really pleased to hear that Daisy was able to resolve your issue quickly and took the time to follow up to make sure you received your EPC.
It’s great to know she provided such excellent customer service.
We really appreciate you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
Great experience and service
Great experience and service, and price for my EPC. Had a tech issue accessing the certificate and Daisy was great in sorting it out for me
16 de abril de 2026
Opinião espontânea
Resposta da Propcert
Hi Si,
Thank you for your great feedback. I’m really pleased to hear you had a positive experience with both the service and pricing for your EPC.
I’m also glad Daisy was able to quickly resolve the technical issue and get everything sorted for you.
We really appreciate you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
Very professional and friendly…
Very professional and friendly services. Thanks to Daisy for pushing EPC through today, ahead of schedule
16 de abril de 2026
Opinião espontânea
Resposta da Propcert
Hi Dave,
Thank you for your great feedback. I’m really pleased to hear you found the service professional and friendly.
It’s lovely to hear Daisy was able to push your EPC through ahead of schedule for you.
We really appreciate you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
My phone call was answered by Natalya Anderson
My phone call was answered by
Natalya Anderson was extremely helpful helping me to open my certificate as I’m not an IT person. Natalya was very calm and polite
16 de abril de 2026
Opinião espontânea
Resposta da Propcert
Hi Umesh,
Thank you for your lovely feedback. I’m really pleased to hear that Natalya was able to help you access your certificate and made the process easy for you.
It’s great to know she was calm, polite, and provided such helpful support.
We really appreciate you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
Daisy was extremely helpful in…
Daisy was extremely helpful in supplying in EPC to aid our tenancy move in for the landlord.
16 de abril de 2026
Opinião espontânea
Resposta da Propcert
Hi Alex,
Thank you for your feedback. I’m really pleased to hear that Daisy was able to assist you in providing the EPC in time to support your tenancy move-in.
We really appreciate you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
I dealt with Daisy Holmes from the Prop…
I dealt with Daisy Holmes from the Prop Cert team, was really impressed with the efficiency and speed of which she dealt with my questions and queries, I would recommend them for any property issues requiring certificates
16 de abril de 2026
Opinião espontânea
Resposta da Propcert
Hi Spencer,
Thank you for your great feedback. I’m really pleased to hear that Daisy Holmes was able to deal with your questions and queries so efficiently and quickly.
We really appreciate your recommendation and you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
Great customer service
Great customer service
Scarlett Marks, was very polite and helpful with my query and followed up with and appointment email. good service will use again.
16 de abril de 2026
Opinião espontânea
Resposta da Propcert
Hi Marie,
Thank you for your lovely feedback. I’m really pleased to hear that Scarlett was polite and helpful with your query, and that she was able to follow up promptly with your appointment email.
We really appreciate your kind words and look forward to helping you again in the future.
Kind regards,
Hayley
Customer Service Manager
Daisy was very helpful today and…
Daisy White was very helpful today and refunded me quickly, thank you Daisy!
16 de abril de 2026
Opinião espontânea
Resposta da Propcert
Hi,
Thank you for your feedback. I’m really pleased to hear that Daisy White was able to assist you promptly and process your refund quickly.
We really appreciate you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
Used Openrent for EICRs. Brilliant service from Gabriella.
We use Openrent for all of our certification and inspection needs. Gabriella has been outstanding in sorting out all of our recent EICRs. She has saved us hours of frustration (electricians never respond!) and time. Thank you Gabriella, you've done a brilliant job.
16 de abril de 2026
Opinião espontânea
Resposta da Propcert
Hi Eric,
Thank you so much for taking the time to leave such a fantastic review – we really appreciate it.
I’m absolutely delighted to hear how helpful Gabriella has been in sorting your recent EICRs and saving you both time and frustration. We know how challenging it can sometimes be coordinating with engineers, so it’s great to hear she’s made the process smooth and stress-free for you.
I’ll make sure your kind words are passed on to her – she’ll be over the moon to hear this.
Thanks again for your continued support, it really does mean a lot to us.
Kind regards,
Hayley
Customer Service Manager
Excellent customer service
Excellent customer service. Jordan dealt with my query quickly and courteously, went the extra mile to ensure all details on account were satisfactory. Much appreciated.
15 de abril de 2026
Opinião espontânea
Resposta da Propcert
Hi Joe,
Thank you for your lovely feedback. I’m really pleased to hear that Jordan was able to deal with your query quickly and courteously, and went the extra mile to make sure everything on your account was correct and satisfactory.
We really appreciate you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
Helpful Staff Member
Tracey Shaw is always very helpful and goes out of her way to try and resolve whatever the issue is. If she is unable to help she will offer support in where to get the issue resolved.
16 de abril de 2026
Opinião espontânea
Resposta da Propcert
Hi Sharon,
Thank you so much for taking the time to leave such a lovely review – we really appreciate it.
I’m absolutely delighted to hear that Tracey has been so helpful and consistently goes out of her way to support and resolve any issues you’ve had. That level of care and dedication is exactly what we strive for, so it’s wonderful to know she’s made such a positive impression.
I will make sure your kind feedback is passed on to Tracey – I know she will really appreciate it.
Thanks again for your support and feedback.
Kind regards,
Hayley
Customer Service Manager
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