Propertymark Opiniões 

We had our first audit this week with Darren from Propertymark, and within the first five minutes, I felt completely at ease.

Audits — especially your first — can feel quite daunting, but I was so relieved to quickly realise this was going to be a smooth, positive experience. Darren’s approach was both friendly and knowledgeable, which made all the difference.

We did a thorough review of our website, compliance documentation, and talked through some small tweaks we could make to go above and beyond the standard requirements. These were quick, simple changes that left me feeling confident we’d dotted every i and crossed every t.

I can genuinely say I thoroughly enjoyed the session, and for any agents with an upcoming audit — don’t stress! You’re in great hands with Darren.

Very very displeased with the service and communication from Propertymark. No one took my queries seriously and I was misadvised on so many levels which led to frustration. My concerns were not heard and I do believe it’s because of my lack of knowledge regarding this and they took advantage of that.

Using their qualifications was a recommendation and I honestly wished I did more research into it. I do strongly believe I was duped and certainly didn’t get my money’s worth.

I am honestly disappointed with it all. I was given so many excuses which didn’t tally with what other advisors informed me of and lost out on money.

Out of all the advisors I spoke to and emailed, Lucy was the only helpful person.

Overall, appalling service.

We had a review session with Darren Kitchside recently. It was well worthwhile. He gave clear, concise advice and highlighted areas where needed to make small changes All done with good humour too! Thank-you!

We recently had an audit carried out by Darren Kitchenside for Propertymark, and it was an incredibly valuable experience. The audit was nothing like we expected—in the best possible way. Darren provided clear, insightful guidance and shared practical ideas and compliance tips that were both helpful and easy to implement.

What stood out most was how supportive and constructive the process felt. It wasn’t just about pointing out what needed to improve, but about helping us strengthen our processes and ensure we’re operating fully by the book.

We found the audit so beneficial that we’d love for it to become a regular part of keeping our estate agency compliant. Thank you, Darren, for your professionalism and expert advice!

This company appear to have taken control to a new level. If you want to join the main body they force you to take out their other pricey add ons. They also don't respond to e-mails and you have to deal with several people (some rude) to get an answer.

Darren Kitchenside recently carried out an audit here in our office. He was very knowledgeable and most helpful providing lots of useful and relevant information. He is certainly a credit to Property Mark!

Darren Kitchenside came to do our audit and was extremely knowledgeable and helpful. He also followed up on queries quickly and with helpful links to other agents for comparison of good work done.

He is an asset to Propertymark and thank him for his time and dedication.

Our company recently had an ARLA Audit with Darren Kitchenside. Rather than being a daunting experience, Darren made it both informative and relaxed. He offered lots of insights and advice, ensuring our business was moving in the right direction and compliant. I had lots of questions, all were answered showing the depth of his knowledge and his desire to help.

We recently had our first ever Propertymark-NAVA review with Darren Kitchenside and it was not what I expected. Rather than a stern question and answer session, it was much more of a friendly conversation about what we do and how, undertaken in a positive and friendly manner as opposed to the adversarial manner I half expected. Not only was Darren very easy to talk to, he gave some very practical and pragmatic advice and went further than I could have hoped for in looking at our specialist situation and post-meeting took the time and trouble to resolve an issue that has benefitted us. Thank you Darren. And to anyone else wondering about these reviews, honestly, there is nothing to worry about if you have you processes and procedures in place.

Very constructive review. Darren was very positive and objective and provided substantive feedback/recommendations post Audit.

Darren Kitchenside provided an excellent compliance audit in our office. He is very well informed and explained any upcoming changes very clearly. We were very pleased with his visit.

As i am sure many agents can relate that when receiving a requested for a compliance check it certainly can feel daunting However i cannot praise Darren enough on making the experience so beneficial and if anything a real opportunity to understand the industry and learn more. Thank you again Darren!

It was my first experience of the Compliance Audit and I couldn't have asked for or expected a better encounter with Darren. He was clear and concise throughout. We found his visit helpful and informative.

'Compliance Audit' not the words that anybody wants to hear but I can truly say that the meeting I had with Darren Kitchenside was absolutely Five Stars. We covered everything I could think of, obviously we aren't perfect, there maybe some of you out there that are but the meeting was very informative, constructive and full of ideas to improve our business, this in turn will help us provide the best service and experience possible for our clients and customers.

Very bad experience. The staff is very unprofessional, bringing personal problems at work.
LE: checkers, inventory service (Emma Fletcher).

Darren made the whole experience comfortable and not daunting at all. The report received was very helpful and detailed. We will use the recommendations moving forward within our company.

totally incompetent
diabolical service (non existant)
cowboys

UPDATE: If possible propertymark have got worse!
100% cowboys.

Spoke to Charlie today. Urgent legal help required. She was excellent and clear and explained it all to me. Great to deal with. Thank you so much really appreciate you being calm and professional.

Spoke to Lisa Barber. What a wonderful and cheery individual. Very clear and helpful when going through the next steps.10/10 service.

Excellent Advice from Nicola Beattie in the Lettings Helpline Department.
Thanks Nicola,
MAS Lettings and Management Ltd.